Recently Published Articles

  • [Fix] Save name to WhatsApp contacts (#14910)
  • [Fix] Ticket presenter doesn't show new answers (#15377)
  • [Fix] Split ticket doesn't work (#15368)
  • [Fix] Matches regular expression operator sometimes missing input (#15294)
  • [Fix] Menu item is not highlighted (Agents, Departments) (#15268)
  • [Fix] 360dialog - Add template dialog has wrong labels (#15246)
  • [Fix] Ended or dropped chat started again cannot be picked up from queue without closing the ticket (#14129)
  • [Other] Refactorings and other fixes (#15416)(#15406)(#15397)
  • [Fix] SMTP authentication failed log of office365 account (#15253)
  • [Fix] Email from agent's email address not styled correctly (when logged as that agent) (#15375)
  • [Fix] Info message popup in event logs has blurry content on Material theme (#15371)
  • [Fix] Error Not valid 'UserId for participant during the migration (#15308)
  • [Fix] Error on first attempt to log in via SSO using Google authentication (#15370)
  • [Fix] Incorrectly displayed scroller in multiple sections of the panel (#15342)
  • [Fix] Error Not valid 'UserId for participant during the migration (#15308)
  • [Fix] Declined call to the extension with single digit number (#15249)
  • [Fix] Unable to execute rule (…) actions: Typed property La_Rules_Contexts_MailOutboxStatusChanged::$scheduledAt must not be accessed before initialization (#15230)
  • [Fix] Strange horizontal line between message groups (#15209)
  • [Fix] Invalid value for 'status', must be one of 'D', 'P', 'V', 'S', 'M', 'I', 'R', 'C' (#15082)
  • [Fix] Customer can't hear the agent on the first call from the call button (#15027)
  • [Fix] Guest messages from Facebook Chat Plugin are not fetched anymore (#14998)
  • [Fix] Multiply call transfer requests (#14848)
  • [Fix] Maximum length of taskId blocks creating tasks (ClickUp integration) (#14804)
  • [Fix] Exception while uploading parts to a multipart upload - AWS HTTP error: cURL error 28: Connection timed out (#13963)
  • [Fix] La_Task_AddOwnerChangeInfoMessages is scheduled when new ticket is created (#6079)
  • [Refactoring] Refactorings and other fixes (#15309)(#15250)(#15238)(#15191)(#15151)(#15096)(#14697)(#15261)(#15380)(#15347)(#15334)(#15328)(#15256)(#15252)
  • [Feature] Answer delivery report (#14990)(#2693)
  • [Feature] Option to display original caller ID (number) if call was forwarded to external device (#14309)
  • [Feature] SSO with Google, Microsoft and Facebook accounts (#10695)(#4838)
  • [Improvement] Change certificate of KB by dedicated UI action (#14106)
  • [Improvement] Log emails ignored by FailureNotification acceptance rule (#15192)
  • [Improvement] Refactor email parsed from agent email address / Received Email Answer (#15081)
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