Recently Published Articles

    • [Security] XSS vulnerability (#8515)
    • [Fix] Export to CSV does not work when custom filter is used (#8506)
    • [Fix] Event logs - change of columns in view (#8497)
    • [Fix] Jira Service Desk migration plugin - attachment download error (#8479)
    • [Fix] Jira Service Desk migration plugin improvements (#8478)
    • [Fix] Sorting of tickets in saved filters (#8471)
    • [Fix] Permission denied UDS when started chat is assigned to agent by rule (#8468)
    • [Fix] "lost internet connection or disconnected" message is appeared but chat is still running (#8426)
    • [Security] stored Cross-Site Scripting xss (#8352)
    • [Security] Internal knowledge base articles shows in public search result (#7974)
    • [Security] Better encryption for data stored outside LiveAgent database (#6614)
    • [Fix] Failed to subscribe / unsubscribe channels (#8451)
    • [Fix] Row does not exist in LA API responce on call rerouting (#8437)
    • [Fix] Broken quoting in email reply from agent panel (#7763)
    • [Fix] PHP 7.2 compatibility throws error with cronjob (#7684)
    • [Fix] PREG_JIT_STACKLIMIT_ERROR in ticket export to HTML or PDF (#8351)
    • [Documentation] Make API v3 documentation more readable (#6310)
    • [Documentation] Better description for API v3 authorization (#8477)
    • [Performance] Time rule with action "stop other rules" executes every minute (#8390)
    • [Performance] Backup all old messages (#8388)
  • [IMPORTANT NOTE] Default time zone for new installations is UTC. For existing installations that do not have TIMEZONE in settings.php the timezone will be set to America/Phoenix (Phoenix does not use daylight saving and is same zone as actually using PDT=Los Angeles daylight saving)

    [IMPORTANT NOTE] mod_rewrite is mandatory from this version

    • [Fix] Transition effects during switching time zone from PDT to PST (#7693)
    • [Performance] Refactor slow grids (#7884)
    • [Performance] Optimization of Grids and API scrolling through big resultsets (#7780)
    • [Security] XSS vulnerabilities (#8212)(#8210)
    • [Security] Events permissions (#8190)(#8346)(#8182)(#8177)(#8346)
    • [Security] Mandatory fields in prechat forms should be validated on server (#8174)
    • [Fix] Outgoing calls fails if agent is not online in agent panel (#8458)
    • [Fix] PHP 7.2 count() in templates (#8350)
    • [Fix] Add low bandwidth codecs support to Call center (#8328)
    • [Fix] Setting serverName is not defined (#8229)
    • [Fix] Current date condition for Rules (#8185)
    • [Fix] Error message during image upload is not displayed (#8160)
    • [Fix] Chat ranking go to bad agent or go to System (#8158)
    • [Fix] Add new rule condition: Match context variable value (#8129)
    • [Fix] Agent is able to save Voice Status with empty device value (#8123)
    • [Fix] Useless columns in departments table (#8115)
    • [Fix] Fill in customer name from email's From field (#8073)
    • [Fix] Outgoing call tickets not resolved properly (#8068)
    • [Fix] Shared ticket filters don't load agents list (#8029)
    • [Fix] Invalid avatar image should not prevent starting chat (#8014)
    • [Fix] Transfer ticket to last replying agent in rule doesn't work correctly (#8002)
    • [Fix] Port listbox in mail account details has incorrect height on first click (#7961)
    • [Fix] Configuration of device to answer calls via sometimes is cleared by itself (#7882)
    • [Fix] Chats grid doesn't show all returned chats if custom filter is used (#7753)
    • [Fix] Trying to edit password in email - get error - Unsupported send protocol (#7717)
    • [Fix] GCM Android push notifications will stop working in April 11, 2019 (#7670)
    • [Fix] Call hung up by agent during ringing stays open (#7643)
    • [Fix] Unknown double resolve action for tickets from call source (#7626)
    • [Fix] Unable to edit ticket/chat/calls services after creating new agent (#7616)
    • [Fix] Refactoring - remove table qu_g_analytics_actions (#7599)
    • [Fix] 'lost internet connection or disconnected' system info in chat, but chat still runs (#7591)
    • [Fix] Error 'Email contains invalid addresses' is displayed for valid email address (#7445)
    • [Fix] First resolve is not counted properly (#7434)
    • [Fix] API v3 doesn't work without mod_rewrite (#7424)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Agent couldn't upload image URL (#8344)
    • [Style] Design bugs material theme (#8221)
    • [Style] Montana flags chaos (#8209)
    • [Style] Useless flags in agents avatars (#8203)
    • [Style] Main user menu fixed width affects longer translations (#8171)
    • [Fix] iOS push certificate will expire in 20th Jun (#8456)
    • [Fix] Incorrect api version parsing (#8428)
    • [Fix] Outgoing mail is in 'Waiting" state until Agent send another mail. (#8300)
    • [Performance] Customer send huge amount of email in very short time (#7374)
    • [Performance] Decrease limit of outgoing emails for built in mail account (#8467)
    • [Performance] Customization of settings for messages archive to AWS S3 (#8358)
Read More