Recently Published Articles

    • [Security] Stored XSS (#9495)
    • [Feature] Force tag - allow replying only to tagged tickets (#9276)

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    • [Security] Stored XSS (#9489)
    • [Security] Spamming through Test mail function (#9441)
    • [Improvement] Zendesk migration plugin - migrate KB articles (#3479)
    • [Improvement] Zendesk - import also archived tickets (#6961)
    • [Improvement] Freshdesk import plugin: import also companies (#4096)
    • [Improvement] Freshdesk migration plugin - migrate Forum (#3670)
    • [Fix] "Create" button is clickable only in the upper part of the button (#9454)
    • [Fix] Scroll bar appearing in embedded contact form (#9446)
    • [Fix] Internal ticket not opened correctly (#9439)
    • [Fix] IMAP communication log not available in mail account form (#9435)
    • [Fix] Squared design of a contact form - message field issue (#9433)
    • [Fix] Use default domain in Slack integration (#9368)
    • [Fix] Reply added via mobile app not sent to Facebook (#9262)
    • [Fix] Incorrect OFFLINE status for calls (#9256)
    • [Fix] Better counting of created agents (#9236)
    • [Fix] Incorrect total tickets count after click on button "many" (#9118)
    • [Fix] Agent panel moved down in Chrome, so the 'reply' field is not visible (#9102)
    • [Fix] Material theme - Active chat window moves when different ticket is opened (#8613)
    • [Fix] Zendesk migration plugin can't migrate attachments anymore (#5573)
    • [Fix] Freshdesk migration plugin - missing custom fields (#7251)
    • [Style] "Reopen" button starts replyAction after Agent resolved ticket (#9434)
    • [Style] Obsidian theme - search in KB entries in agent panel (#9404)

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    • [Fix] Help Scout Migration plugin doesn't work (#8912)
    • [Performance] Some messages are not archived in S3 and stay in DB (#9330)

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    • [Fix] Video chat button does not call onOnline, onOffline methods (#9172)
    • [Fix] Instagram deleted ticket will not fetch new comments (#9242)
    • [Fix] Display info how correct integrate Instagram account (#9122)
    • [Fix] Instagram Fetch mentions not working (#9241)
    • [Fix] Only variables should be passed by reference in ArchiveOldMessagesToAwsS3 (#9374)

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    • [Performance] Moving object to AWS is too slow (#9327)
    • [Fix] Not able to log in on LiveAgent iOS app (#9346)
    • [Fix] Use ENCRYPTION_KEY also for AWS data encryption (#9300)
    • [Fix] Missing rows in Chat overview grid (#9054)

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