4.42.1.2

  • [Warning] This update may take very long time, it may be more than 10 minutes depending on size of database

  • [Feature] Print ticket as PDF or HTML (#603)

  • [Style] Broken alignment of tags in Tickets grid (#4591)

  • [Fix] Reroute of twilio call failed with error during assigned call to another agent (#4567)
  • [Fix] Reroute call on same agent failed with busy status on agent client (#4621)
  • [Fix] Deletion from mail outbox should delete also mail and file_link entries (#4556)
  • [Fix] Agent is able to edit settings of LiveAgent (#4488)
  • [Fix] Agent can perform actions on tickets without permissions (#4566)
  • [Fix] Mass Action Purge ticket crashing with Row Doesn't Exists (#4599)
  • [Fix] Cannot redeclare class Lib_Crawler in lib_bootstrap.php (#4597)
  • [Fix] POP3 reading - too many rows read in DB (#4580)
  • [Fix] Mail fetching fails because Message-Id contains UTF-8 character (#4570)
  • [Fix] Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) (#4498)
  • [Fix] When call is dropped during greeting message it still rings to an agent (#4595)
  • [Fix] Change default setting of 'Ticket reply from agent's email address' (#3870)
  • [Fix] Username and password can't contains whitespace at start or end (#3535)
  • [Fix] Shorten filename longer than 255 characters (#4499)
  • [Fix] Login via mobile view not working when password contains special characters (#4306)
  • [Fix] New password should not be the same as old one (#3987)
  • [Fix] Show attached images in facebook posts as images with preview (#4602)
  • [Fix] Disabling Leave offline message in chat disables the chat window top status (#4479)
  • [Fix] DeleteDepartmentAndConversations threw exception Built-in mail account can not be deleted (#4532)
  • [Fix] Password change in customer portal will inactivate other sessions (#4588)
  • [Fix] Contacts global search return no data, but custom search by email found contact (#4609)
  • [Fix] Use IP address blacklist even for logging in to mobile view of application (#3264)
  • [Fix] Base64 encoded text attachments of incoming emails broken (#4618)
  • [Fix] Improved Zendesk and Freshdesk import status display (#4496,#4456)
  • [Fix] 'From' in the template is not replaced when Forwarding a message (#4516)
  • [Fix] Contacts in Company detail returns only No data (#4610)
  • [Fix] Unable to execute all rule actions: No identity (#4586)
  • [Fix] Discard of new ticket leaves empty contact in database (#4625)
  • [Fix] Email connection test won't find server (#4622)