4.11.3.2

  • [Feature] Reports API
  • [Feature] Save customer drafts in portal
  • [Feature] Support more to-solve allocation algorithms
  • [Feature] Answer Forum posts with HTML editor
  • [Feature] More languages for text to speech in Twilio
  • [Feature] Setting whether incomming mail should reopen resolved ticket or create new
  • [Feature] Add rule action Change ticket subject
  • [Performance] Optimize frequency of fetching emails from mail accounts with low volume of emails
  • [Performance] clean and merge content icons into single svg

  • [Performance] Remove unused visitors after purge conversations

  • [Fix] Remove double scrollbars from some html mails
  • [Fix] "Loading departments…" in filter description not changed after data are loaded
  • [Fix] Rest API won't return quoted message text, returns empty string
  • [Fix] Twilio: voice messages are not stored on some servers
  • [Fix] Department template in create new ticket
  • [Fix] Error after manual invitation
  • [Fix] Digitale status handler error
  • [Fix] Cancel button is not clickable in transfer call presenter
  • [Fix] Do not always show tickets as first screen at startup
  • [Fix] Click on remove ticket recipient opens edit contact dialog
  • [Fix] Add missing alt texts for img tags in contact widgets
  • [Fix] Problem with editting and testing email account settings w/ piping
  • [Fix] Delete old session values together with deleted sessions
  • [Fix] Don't allow splitting of ticket from fb and social channels
  • [Fix] Reply to "Reply to forwarded message group" should be marked also as "Reply to forwarded message group"
  • [Fix] Add 'label' element with 'for' attribute to contact form fields
  • [Fix] Can't edit default mail account on hosted acc with parked domain
  • [Fix] Don't allow to start the same task by multiple jobs.php processes
  • [Fix] Data error in transfer call listbox
  • [Fix] Edit rule load correct settings after cancel
  • [Fix] Strict standards warning
  • [Fix] Add Tags filter in Agent report does not work
  • [Fix] Don't send the same email multiple times if more jobs.php scripts is running concurrently
  • [Fix] Error while running task La_Task_FetchMails. Message: NO, System Error (Failure)
  • [Fix] SLA rules error
  • [Fix] Not finished ticket call if called was busy
  • [Fix] Invitation containing regular expression condition is saved correctly
  • [Fix] Deleting SLA rule failed with SQL error
  • [Fix] From name is changed according template when switching department
  • [Fix] Contact form validation
  • [Fix] Test of IMAP account failed with error: Row support_ssl does not exist
  • [Fix] Change error message in reset password
  • [Fix] Compose new message can not be closed via "X" on tab
  • [Fix] Compose tweet is not shown after send
  • [Fix] Rule description is saved properly
  • [Fix] Mail template should not be saved without {$message} variable
  • [Fix] "Closed the chat" is added to agent panel in visitor's language
  • [Fix] Make chat invitation conditions more readable
  • [Fix] Refresh mail accounts list after add an account
  • [Fix] Email fetching through IMAP fails if attachment is too big
  • [Fix] Forward action always brokes rule
  • [Fix] ForgetPassword mail template is not department specific template
  • [Fix] Display item name in tasks menu
  • [Fix] Duplicate facebook pages in selectbox - Compose Facebook post dialog
  • [Fix] Incorrect date format in performance report mail
  • [Fix] Ticket KB suggestions plugin - add mising protocol in the URL
  • [Fix] Subject field position for SendAnswerAction
  • [Fix] Fix translation templates for kb articles
  • [Fix] Ticket mass action error: Task row does not exist
  • [Fix] Shortcut tooltips in editor are hidden right after key release
  • [Fix] Null contact value after Edit contact save
  • [Fix] Wrong tickets counting in "To Solve" button
  • [Fix] Files are not saved in drafts
  • [Fix] Ampersand in file names is replaced with its HTML representation