Posts

• [Fix] Ticket created via API or offline form counts as 2 created tickets in report (#15073)

• [Fix] Failed to create NoteTextId from note row (#15306)
• [Fix] API v3 not possible to change ticket tags (#15157)
• [Fix] The chat becomes inactive sooner than it is set up in the chat settings (#15156)

• [Fix] Mailchimp doesn't load lists in Edit contact panel. (#15293)
• [Fix] "Search in all" doesn't focus the "All" filter on the first attempt (#15220)
• [Fix] Loading older message groups does not work if ticket loaded in the background (#15000)

• [Fix] Could not delete undeleted agent (#15028)
• [Fix] Broken ticket when parse as Note for standalone installation (#15288)
• [Fix] My tickets custom menu HTML doesn't work in Material customer portal theme when viewing a ticket (#14701)

• [Fix] WhatsApp message template name does not support numbers (#15259)
• [Fix] Problem showing some plugins, integrations in the ticket (#15213)
• [Fix] Customer does not have specified email (#15204)
• [Fix] Rating a resolved ticket is presented as if it was left by agent themselves (#15143)
• [Fix] Lowered quality of agent's avatar images in templates (#14536)

• [Security] Better handling of SSL key in multiKB (#14043)
• [Feature] Add 360dialog WhatsApp provider (#14276)

• [Fix] Ticket Search for Merge function doesn't work (#15226)
• [Fix] Overlapped right panel content glitch on the Dark blue theme (#15212)
• [Fix] Error message for Giphy (#15100)
• [Performance] Slow rules after refactoring - custom fields (#15186)

• [Fix] Set requester pop up window shows all contacts by default (#15205)
• [Fix] Manage views dialog panel - height of a dialog panel with a lot of views (#15190)
• [Fix] Manage views dialog panel - adding additional views (#15189)
• [Fix] "How can we help?" instead of "How we can help?" (#15178)

• [Fix] Slow rules after refactoring (#15186)
• [Fix] Accessing My account section for the first time require a confirmation on Firefox (#15136)
• [Fix] Hidden last tickets in the tickets table (#15063)
• [Fix] Ticket is not opened / scrolled at the bottom if its opened on background (#15030)

• [Fix] Incorrect width of list of recipients in compact mode of reply box (#15154)
• [Fix] Hebrew tags displayed incorrectly in tickets grid in English panel (#15131)
• [Fix] Add department window is not appeared after clicking Create department button (#15104)
• [Fix] "Ban IP" dialog panel needs to be closed twice (#15087)
• [Fix] Ticket view table is broken (#15080)
• [Fix] Reindexing ticket failed: Group::__construct(): Argument #3 ($status) must be of type string, null given (#15036)
• [Fix] Recipients from BCC are not properly recognized during the mail fetching (#15024)
• [Fix] Ticket filters grid loading on every scroll (#15012)
• [Fix] La_Model_User::loadUser(NULL) in rules execution (#14982)

• [Fix] Call to undefined method Gpf_Lang_Language::setAuthor() (#15108)
• [Fix] Call to undefined method La_Model_Conversation::getLastAgentVisitingConversation (#15107)
• [Fix] Unable to construct DraftId (#15085)
• [Fix] Invalid request on ticket creation (#15079)
• [Fix] First assign avg time isn't recalculated after automatic assigns from rules (#14535)

• [Fix] Missing languages and problem with RTL

• [Fix] Suppress smarty Warnings about Undefined variables (#15074)
• [Fix] Weird state of Create custom role and Add department buttons (#15070)
• [Fix] Missing lang_email_font_family atribute in language csv files (#15067)
• [Fix] Unable to execute rule (…)actions: Typed property La_Rules_Actions_Base::$chatRepo must not be accessed before initialization (#15066)
• [Fix] Empty space in chat management blue row (#15065)
• [Fix] Ticket reply box design issue (#15061)
• [Fix] Customer portal - shifted buttons (Reset password and Register) (#15046)
• [Fix] Session expired related to invalid CSRF (#14958)
• [Fix] Text in Video call wraps around the last attachment (#14597)

[Important notice] Requires PHP 8.0 or higher

• [Security] Vulnerability in rules (#13760)
• [Feature] Add decline possibility into call accept notification (#1890)
• [Improvement] Migrate My Account screen to CRM checkout (#14722)
• [Improvement] Permission for reports in Custom roles (#13853)
• [Improvement] Improvements of edit language form (#14406)
• [Style] Tickets grid and ticket view improvements in Material and Dark blue themes (#15005)(#15033)
• [Style] Improve styling of LiveAgent mail server integration (#14233)

• [Fix] One ticket with broken data may prevent other 99 tickets from getting indexed to ES (#15043)
• [Fix] Postpone function returns a wrong date with Swedish language (#14932)
• [Fix] Create department - Different plan needed appears randomly (#14800)
• [Fix] Exception: No userId defined for browser in PHP error log (#14545)

• [Fix] Freezing/not loading text in chat text window (#15023)
• [Fix] Google translate in Chrome cannot translate html messages in tickets (#15004)
• [Fix] Quoted text from agent's email cannot be downloaded from AWS (#14994)
• [Fix] Missing Pipedrive integration (#14988)
• [Fix] Broken ticket when adding agent Note, Ticket item not found (#14977)
• [Fix] Invalid download_url in result of /tickets/{ticketId}/messages (#14965)
• [Fix] Call to undefined method La_Model_Conversation::getAgent() (#14905)
• [Fix] Ranking is removed from tickets after closing it (#14820)
• [Style] Missing contacts when editing a company (#14584)
• [Style] Time reports not shown in ticket (#14937)
• [Style] Emails configuration - expanding/shrinking of DialogPanel after clicking on checkbox (#14995)
• [Style] Warning message (Answer tickets with tags only) - (Material/Dark blue theme) (#15014)

• [Fix] MysqlNoteRepository::$s3MessageTextArchiveRepository must not be accessed before initialization (#14970)
• [Fix] Shifted buttons in Add record > Upload/Record (Material/Dark blue) (#14917)
• [Fix] Narrowed Table Panel in IVR > Add record (Material/Dark blue) (#14916)
• [Fix] Argument must be of type string, null given in UserRepository (#14827)
• [Fix] Unable to execute rule actions: CallService::removeCall(): Argument must be of type La_Model_Conversation, string given (#14949)

• [Fix] Failed to create ticket NoteTextId from Message text (#14953)
• [Fix] Message group with invalid values: '_' userid , '-' rtype and Null datefinished (#14952)
• [Fix] Missing vertical scrollbar in Create chat button section (#14945)
• [Fix] Long TextBoxContainer in Set requester>Create contact (Material/Dark blue) (#14918)
• [Fix] Shifted checkboxes in the SLA level (Material/Dark blue theme) (#14909)
• [Fix] Time tracking configuration in white theme (#14898)
• [Fix] Missing bottom margin of button (or bottom padding of the dialog) in Plugins (#14884)
• [Fix] Broken scroller in chats (#14868)
• [Fix] HighRise plugin contact pairing is case sensitive (#14866)
• [Fix] Freezing/not loading text in chat text window (#14847)
• [Fix] Tickets in Init state are counted in Performance report (#14836)
• [Fix] Missing TableHeader in ticket/chat/call load report (#14834)
• [Fix] Cannot compose WhatsApp message without Manage WhatsApp settings permission (#14617)
• [Fix] Outgoing call creation fails with "Too many rows" exception (#14280)
• [Fix] Google Document Viewer does not work (#13957)

• [Fix] Checkboxes shifted to the bottom in some Plugins (Material/Dark blue theme) (#14885)
• [Fix] AgentStatus indicator on internal chat on old themes not designed properly (#14875)
• [Fix] Small width of department's settings window (#14865)
• [Fix] Incorrect position of To solve enabled checkbox in departments' settings (#14863)
• [Fix] Sidebar / right panel styling if it is narrow (#14859)
• [Fix] Useless scrollbar on gamification level popup (#14858)
• [Fix] Broken styling in White theme (#14857)
• [Fix] Horizontal scrollbar on old themes when you reply to tickets (#14855)
• [Fix] Required parameter follows optional parameter in TwocheckoutReturn (#14854)
• [Fix] Plugins tabs in ticket right panel have always a pointless 2nd scroller (#14853)
• [Fix] New ticket does not count as answer in reports (#14851)
• [Fix] Broken email template setting to quote last couple messages (#14846)
• [Fix] Cut list of agents in dashboard (#14840)
• [Fix] Resource 'upgrade_account_messagegroup.stpl' not found in panel (#14838)
• [Fix] Salesforce plugin is missing in Integrations grid (#14832)
• [Fix] Incorrect width of variables box in email templates (#14816)
• [Fix] Small max-width of containers in customer portal settings (#14814)
• [Fix] APIv1 - tags are missing from "Retrieves all conversations" (#14810)
• [Fix] Ticket is not exported to html and pdf (#14806)
• [Fix] "Draft not found" exception when creating and sending a new ticket (#14802)
• [Fix] Branding message does not adjust to the dark theme (#14771)
• [Fix] Something went wrong when opening a ticket (#14730)
• [Fix] Indication of new messages in ticket do not disappear (#14438)

• [Fix] Departments Listbox on submit ticket page shows incorrect data in Material customer portal theme (#14792)
• [Fix] ConversationTimeRuleJob failing (#14791)
• [Fix] Messages in quoted text are in wrong order (#14780)
• [Fix] Getting 404, when clicking on specific attachment files as a customer in a chat (#14769)
• [Fix] The IVR script editing window has the wrong sizing in 5.34 and 5.35 (#14765)
• [Fix] Two-lines text in "Agent" column of "Agent report" table is not handled (#14764)
• [Fix] Undefined array key "notifications_count" (#14729)
• [Fix] System messages added during live chat remain at the bottom of the chatting window (#14720)

• [Fix] Call to a member function getConversationId() on null, when replying to a ticket created from offline button contact form (#14747)
• [Fix] Unable to split ticket: Row does not exist (#14689)
• [Fix] Agent answers displayed twice in ticket (#14683)
• [Fix] Right panel displayed out of the screen view (#14449)

• [Fix] Chat message group is no quoted in an answer (#14712)
• [Fix] Create tag button wrong width (#14704)
• [Fix] Public tags are not visible in Material customer portal theme (#14702)
• [Fix] Edit KB article categories listboxes (breadcrumbs) broken styling (#14676)
• [Fix] Links in API v1 documentation are not working (#14640)
• [Fix] Dashboard department opens tickets grid showing tickets from all departments (#14620)
• [Fix] Ticket code mentioned in subject of received email (#14610)
• [Fix] Some tickets cannot be found (#14523)
• [Fix] Bad position of view after opening longer ticket (#14485)
• [Fix] List indentation in KB articles (#14078)
• [Refactoring] Refactorings and other fixes (#14690)(#14510)

• [Improvement] KB Smartlink plugin (#14345)
• [Improvement] Visually differentiate the Inactive states of WA number according to its reason (#13955)
• [Refactoring] Implement Departments limit (#14000)
• [Refactoring] Remove option to export and import language (#14391)

• [Fix] Sometimes whole middle panel with ticket is shifted left (#14643)
• [Fix] Reply to purged ticket is not received (#14637)
• [Fix] Hidden contact name and email in create new ticket (#14631)
• [Fix] The text cursor indicator is positioned incorrectly (#14627)
• [Fix] Reply action box in white theme - styling (#14623)
• [Fix] Some sent emails contain html in text/plain part (#14621)
• [Fix] Tag suddenly appears and can not be removed (#14612)
• [Fix] Invalid position of DTMF buttons (#14599)
• [Fix] "TO:" recipients list window on reply is hidden behind the CK editor (#14581)
• [Fix] Not nicely handled random requests to public/ dir (#14541)
• [Fix] Wrong wording of email notification about reply from agent to registered visitor (#14497)
• [Fix] The "changed" value is not updated on the ticket list (#14476)
• [Fix] Missing filter for agent in Chat load report (#14458)
• [Fix] Strange styling at Active calls screen (#14450)
• [Fix] OnlineStatus icons overlapping each other on the dashboard (#14431)

• [Fix] Knowledgebase - Edit dialog of Article - design issues (#14578)
• [Fix] Missing + Open in new window option in Recent tickets (#14570)
• [Fix] Plugins' content not loaded upon firstly opening a ticket (#14538)
• [Fix] Long text in chat message field overlays whole chat (#14491)
• [Fix] Work report lists entries for given day only in one line (#14475)
• [Fix] Disappearing of address in Ticket custom field - Postal address (#13919)
• [Fix][Standalone] New standalone installation is throwing exception (#14565)

[Important notice] Minimum supported Elasticsearch version 7.16.1

• [Feature] WhatsApp [provider: Twilio] (#2128)
• [Security] Error containing sensitive data can be visible in agent panel (#14151)
• [Feature] Audit log - add log to see changes on custom roles and permissions (#14183)
• [Feature] Daktela ticket migration plugin (#13756)
• [Feature] Display requester info in a chat tab (#11831)
• [Feature] Possibility to ring on hardware/external device also when agent is offline (#8597)
• [Feature] NiceReply improvements (#3594)
• [Feature] Add possibility to reorder ticket tabs in agent panel header (#1868)
• [Improvement] More informative status messages in Incoming and Outgoing email accounts grid (#14235)(#14230)
• [Improvement] Automatically expand ticket view on smaller devices (#14172)
• [Improvement] Replace menu and sidebar resizers with flex resizer (#14165)
• [Improvement] Add Type column to Outgoing email accounts grid (#14132)
• [Improvement] Show ticket owner on ticket tab hover (#13985)
• [Improvement] More informative list of opened tickets (#13956)
• [Improvement] Support auto switch white/dark mode in Minimal chat theme (#13677)
• [Improvement] Insufficient visibility of information that the agent will be logged out when role is changed (#13386)
• [Improvement] Allow larger agent avatar (#13034)
• [Improvement] Replace iframe with Shadow dom in ticket messages - make ticket mentions work & make content not jump right after render (#12839)
• [Improvement] Make the list of variables visible for the "Send answer" rule action (#9412)
• [Improvement] Sort the ticket filters with a "drag and drop" (#9017)
• [Improvement] Add PUT method to Call URL action in rules (#5774)

• [Fix] Missing translations in a half of languages (#14588)
• [Fix] strlen() expects parameter 1 to be string, array given in generateWidget.php (#14567)
• [Fix] Contact with invalid email can be created using Javascript function LiveAgent.setUserDetails(email, firstName, lastName, phone) (#14547)
• [Fix] Forbidden error on ticket attachments (#14481)

• [Security] Sensitive data in logs (#14368)(#14367)
• [Fix] ActiveCampaign Integration plugin returns 500 error (#14325)
• [Fix] Rule breaks on resolve ticket action in chat (#14495)
• [Fix] "Data error" message on Twilio call transfer (#14468)
• [Fix] Bad design of the attachment in the inline ticket note (#14467)
• [Fix] Invisible last rows in replay text area in plain mode (#14418)
• [Fix] Intagration's info icon incorrect position (#14371)
• [Fix] Scroll after loading new messages is erratic (#14079)
• [Fix] Invalid legacy group type '_' error (#14060)
• [Refactoring] Refactorings and other fixes (#14428)(#14397)(#14188)

[Important notice] Required database MariaDB. MySQL is no longer supported.

• [Security] "Send code to your web admin" email is not rate limited (#13811)
• [Plugin] Freshservice Migration (#13521)
• [Improvement] Ticket tabs in header should be responsive
• [Improvement] Better layouting and resizing for Action box in ticket view
• [Improvement] Add notification & first answer sender account default configuration (#13813)
• [Improvement] Add different background to agent replies in Material themes (#13898)
• [Improvement] Do not show inactive buttons in tickets section (#13831)
• [Improvement] Title should have higher boost in Agent KB search (#13777)
• [Improvement] Add tool-tip that "x y" is a phrase to Agent KB search (#13776)
• [Improvement] Add status colours to ticket grid in Material and Obsidian themes (#13705)
• [Improvement] Setting Allow to change From address is not understandable enough (#13648)

• [Fix] Shopify plugin: update API version (#14274)
• [Fix] Error on email templates on test mail - Failed to load mail template with error: Invalid classname (#14313)
• [Fix] Load of login screen causes event log with UnsupportedRequest (#14282)
• [Fix] Incoming call from certain numbers fails (#14281)
• [Fix] Compatibility of ES with version 7.17 (#14271)

• [Fix] Editing custom KB removes certificate and key (#14245)
• [Fix] "Your session expired" message on the agent panel login page (#14167)
• [Fix] Popup 'Concurrent login' after save customer template (#14144)

• [Fix] Not possible to create custom knowledge base (#14218)
• [Fix] Add MultiKB to brands (#14204)
• [Fix] Facebook page event job failing with "Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given" (#14198)
• [Fix] Attachments in customer portal return 404 (#14164)
• [Fix] Too few arguments during update to 5.31.1.5 (#13962)
• [Fix] BeezDesk plugin changes (#14187)

• [Fix] Multi KB edit configuration override incorrect behavior (#14085)

• [Fix] Missing boundary in multipart/form-data POST data in Unknown on line 0 (#13992)
• [Fix] Ticket cannot be forwarded from outgoing email account used for the last answer in ticket not allowed in department (#13819)

• [Fix] Misspelling of word 'transferred' (#14051)
• [Fix] It is not possible to save the changes of anything in the registration email template (#14011)

• [Fix] The default knowledge base can't be saved (#14065)

• [Security] Inserted SSL key should not be served back to client once it's saved (#14027)
• [Fix] Validate certificate of additional KB only when changed (#14029)
• [Fix] RpcSmtpUserPassAccountConfigurator incorrect error handling (#14002)
• [Fix] Permission denied error in agent panel (#13967)

• [Fix] Cannot login into LiveAgent Android app (#13924)
• [Fix] Start chat again button doesn't work on mobile after visitor is disconnected from chat (#13855)
• [Fix] New ticket created in LiveAgent mobile app is not sent (#13690)

• [Fix] Agents can't download insecure attachments (#13937)
• [Fix] LiveAgent mobile app APNs certificate expiration (#11880)

• [Security] Spoof official ladesk page (#13051)
• [Improvement] Better UX for username and two factor input field on login screen (#13645)(#13644)
• [Improvement] Remove collapsing of tags in ticket grid in Material and Obsidian (#13707)
• [Improvement] Allow to use '@' in username in SIP number configuration (#9310)
• [Improvement] Increase width of listboxes in whole application (#9171)
• [Improvement] Use current time and date preset when you use postpone feature (#13852)

• [Fix] Email fetching progressive sleep interval reduction (#13912)
• [Fix] Outgoing email accounts throwing error (#13931)

• [Fix] Reply created in mobile view is not sent (#13926)

• [Fix] Illegal mix of collations caused by Jira plugin (#13887)
• [Fix] Internal server error when connecting Microsoft incoming mail account (#13880)
• [Fix] LiveAgent app unsuccessfully trying to load account URL infinitely (#13867)(#13892)
• [Fix] Accessing Dictionary without initialized Session (#13861)
• [Fix] A non well formed numeric value encountered in SpamScore (#13856)

• [Fix] Undefined index: in Application.class.php on line 250 (#13822)
• [Fix] Link from mail with chat transcript is broken (#13800)

• [Feature] New chat theme: Minimal (#8348)
• [Improvement] PHP 8.1 compatibility (#13211)

• [Fix] Response 500 on Call history when Agent panel language is French (#13783)
• [Fix] MysqlDepartmentConfigurationRepository does not expect empty notification sender account (#13780)
• [Fix] First answer sender account is set as empty string (#13773)
• [Fix] Invalid role was created log (#13737)

• [Fix] Empty "For the first answer in a ticket pre-select" account (#13767)
• [Fix] Error "StringId cannot be empty" in department settings (#13766)

• [Security] Integration plugin uses insecure curl option (#13396)
• [Feature] Close a ticket tab after middle clicking it (#13378)
• [Improvement] Event logs should be translated into different languages (#13418)
• [Improvement] Reply button in Resolved ticket (#13460)
• [Improvement] Move texts for empty chat input to placeholder (#13455)
• [Improvement] Only allowed outgoing email accounts in Compose new email and in Reply/Forward for all users (#2603)(#13695)(#13652)(#13568)(#13594)(#13524)(#13495)(#13095)(#12918)
• [Improvement] Not enough space for composing new ticket in Material theme (#13365)
• [Fix] Business hours timezone in SLA level settings doesn't respect daylight saving time (#13434)(#2600)

• [Fix] Chat invitations are not displayed (#13615)

• [Fix] Redirection is not working, when clicking on error message in News on Dashboard (#13534)
• [Fix] Custom roles removed perform mass action permission for classic agent role (#13393)
• [Lang] Changes in menu items labels (#13526)(#13527)
• [Refactoring] (#13507)(#13603)

• [Fix] Redirection is not working, when clicking on error message in News box (#13534)
• [Fix] Rename Custom roles (#13527)
• [Fix] Rename Protection to Security (#13526)

• [Security] Fixes in 3rd party services integrations (#13151)(#12424)
• [Feature] Phone scheduler/planner (#10502)(#13464)(#13462)
• [Feature] Custom roles (#2219)(#13467)(#13339)(#13502)(#13463)(#13276)
• [Feature] Intercom migration plugin (#12853)
• [Feature] Option to Reply to specific message in ticket (#10092)(#13426)
• [Improvement] Use ISO date format in email communication log instead of locale (#12675)
• [Improvement] Add Reply and Reply to all options into the context menu of each message (#13283)
• [Improvement] Display SLA level name in ticket SLA tab (#13048)

• [Fix] Ticket code "copy to clipboard" button is missing on older browsers (#13468)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#13436)
• [Fix] Ticket was not created from fetched email (#13422)
• [Fix] Rename Send answer to Send answer to all participants (#13410)
• [Fix] API v3 GET tickets - owner_email contains phone number for tickets with call channel (#13311)
• [Refactoring] (#13454)

• [Fix] VAT ID in Billing step should not be the mandatory field (#13469)
• [Fix] The postpone ticket action should postpone the ticket based on the agent's current time (#13326)
• [Fix] Duplicate messages in chat from old browsers (#12960)
• [Refactoring] (#13458)(#13429)

• [Fix] Freshdesk migration is possible to start with Freshservice user (#13423)
• [Fix] Rename recipient to participant in the description of the activated rule in the ticket (#13401)
• [Fix] Add new types of messages to API description (#13388)
• [Fix] OutgoingEmailAccount in the department does not change after account deletion (#13349)
• [Fix] Possible self-XSS (#13347)
• [Fix] Contact name is not used in Reply (#13264)
• [Fix] Sending eml attachment via microsoft smtp does not work (#13243)
• [Fix] Error when sending test of pre-defined agent email aggregated notification (#13089)
• [Fix] Reply button in resolved state starts Replying to all (#12254)
• [Fix] Resize of the agent panel in the call ticket is broken (#12204)
• [Fix][Standalone] Not possible to activate purchased plugins in standalone version (#13318)
• [Improvement] Check smarty syntax of templates in synchronization process with Crowdin (#13368)
• [Refactoring] (#13405)

• [Fix] Language sources sync should use a fresh translation build on Crowdin (#13362)
• [Fix] Reply to customer from Internal ticket do not work (#13356)
• [Fix] APIv3 ticket update using PUT should not require department ID if a ticket is not being transferred (#13329)
• [Fix][Standalone] Update step 5.28.4 stuck with syntax error (#13367)

• [Fix] Reindex jobs hanging indefinitely (#13353)
• [Fix] Excessive number of temp files on APP-Q servers (#13338)
• [Fix] Can't change language in agent panel (#13334)
• [Performance] Settings file is read very frequently (#13354)

• [Fix] Could not find outgoing email account for ticket (#13331)
• [Fix] Problem with update steps on MySQL 8.0.16 (#13162)

• [Fix] Send mail action breaks a rule if ticket is created from in-page form without message field (#13328)
• [Fix] "To" string is not prefilled if use "New ticket" button from contact's details (#13303)
• [Fix] Broken formatting of email message if you change editor from HTML to PLAIN text in reply (#13298)
• [Fix] Broken variables for field:postal_address in ticket templates (#13294)
• [Refactoring] Languages synchronization with Crowdin project (#11997)(#11146)

• [Fix] Latvian language is missing

• [Fix] Show email source option is not always displayed (#13272)

• [Fix] First parameter must either be an object or the name of an existing class (#13306)
• [Fix] Unversioned files appear after API generation (#13304)
• [Fix] Fetching crashed with Cannot fetch Tag is not matching (#13299)
• [Fix] Broken variable {$firstRecipientGender} in ticket templates (#13293)
• [Fix] Uncaught Error: Call to a member function processMessagesForDisplay() (#13285)

• [Fix] Direct view of attachments gives the forbidden error (#13265)
• [Fix] Email message is displayed empty (#13258)
• [Fix] Sent reply displays duplicated sometimes (#13256)
• [Fix] Search doesn't work correctly for Japanese words (#12772)

• [Fix] Customer cannot see messages in Customer portal (#13262)
• [Fix] Agent cannot hear ring tone and customer during the call via browser (#13253)
• [Fix] Email template variable {$conversationOwnerFirstName} is not working (#13249)
• [Fix] Rename recipients to participants in rules (#13246)

• [Fix] Delayed email notifications from rules (#13261)

• [Fix] Draft is not dismissed when message (message group) is added (#13248)
• [Fix] Email message is displayed incorrectly (#13247)
• [Fix] Error Given ContentType is not a valid when replying ticket caused by empty filetype (#13186)

• [Security] Update of JsSip and jQuery libraries (#10272)(#10271)(#12862)
• [Security] Improved security of plugins (#13035)
• [Feature] Outbound proxy as additional parameter for connecting sip phone number (#11825)
• [Improvement] Display full date on hover in internal chat (#13050)
• [Improvement] Confirmation for removal APIv3 keys (#13021)
• [Improvement] Mirrored icons for RTL languages (#12827)
• [Improvement] Better description for Contact Emails and Phones template variables (#13163)
• [Performance] DeleteUnusedFiles task caused overload of a single DB machine (#13160)
• [Fix] Refactoring and fixes of recipients behaviour in email communication

• [Fix] Frozen "Customer email templates" section when you have created many department specific templates (#13239)
• [Fix] Incorrect processing of new coupon types (#13235)
• [Fix] Error when uploading a FB post via new ticket (#13231)
• [Fix] MyAccount item has the wrong position in the main menu (#13179)

• [Fix] Rule with email header condition is not working if contains dash

• [Fix] Calling service method La_Rpc_EmbeddedChat::banCheck failed (#13199)
• [Fix] SQL error in mail outbox (#13198)
• [Fix] Ticket with attachment cannot be forwarded or replied (#13036)
• [Fix] Fetched email is not parsed because of old agents with invalid email (#12949)
• [Fix] Downloading attachment with invalid characters in filename causes error (#12597)
• [Fix] File link not found - MailReplyCreatorRpc (#12540)

• [Fix] Show source action is useless for message from contact form (#13177)
• [Fix] Emails with large attachments are stuck in Sending state (#13176)
• [Fix] Long chat messages without space doesn't wrap in Material and Obsidian themes (#13167)
• [Fix] Web contact cards don't work (#13146)

• [Security] Many password reset requests can be send for an agent (#12991)(#13168)
• [Fix] TemplateImageExtractor extracts same image multiple times (#13164)
• [Fix] Add extension .eml for attached emails from MS Outlook (#7200)

• [Fix] Cannot send message if you upload image into signature via WYSIWYG editor (#13157)
• [Fix] Email reply/forward is adding strange useless attachments (#13149)
• [Fix] Error when creating a Facebook post with image (#13119)
• [Fix] Not possible to change color of button in video widget popup (#13098)

• [Security] Improved session handling
• [Fix] Web contact cards don't work (#13146)
• [Fix] Chat scrolling on customer side when receiving or sending long messages (#13138)
• [Fix] BCC does not work with buit-in email (#13088)
• [Fix] Refused to connect google maps api (#12879)

• [Fix] Not valid value of unique_id in qu_la_mail_identifiers (#13125)
• [Fix] Reply under old forwarding reply is quoted (#12970)
• [Fix] Send answer action breaks rule with contacts without email (#12950)
• [Fix] Unable to send reply which contains URL of attachment_view.php or attachment_download.php (#12935)
• [Fix] Rule condition email to contains does not work when requester sends email to multiple To addresses (#12878)
• [Fix] Notices from ActiveCampaignCRM plugin (#12877)

• [Fix] Edit ticket configuration for Incoming email account has not filled values (#13124)
• [Fix] Email cannot be send due to invalid References (#13092)
• [Fix] TLS is not forced when integrating new outgoing email account (#13084)
• [Fix] Fetched email is not parsed due to invalid References (#12949)

• [Security] HTML Injection possible by agent (#13018)
• [Improvement] External link to MyAccount page redirects to default LiveAgent page (#13074)
• [Fix] Pasted HTML with inline images LA links is not sent correctly (#13105)
• [Fix] Inline images in the mail outbox are sometimes broken (#13083)
• [Fix] Inline image added in email body is not displayed to the customer (#13053)
• [Fix] All Japanese variation accounts have DATA ERROR on the plugins section (#13094)
• [Fix] Emails in email outbox have empty last retry field (#13093)
• [Fix] Undefined indexes in templates (#13087)(#13086)
• [Fix] Cannot connect Outgoing Email Account (#13080)
• [Fix] CKEditor does not use app lang (#13013)
• [Fix] Data error in mail outbox and stuck emails (#12997)
• [Fix] Tweets are not displayed in Twitter tickets (#12961)
• [Fix] Submit ticket doesn't work in Material theme (#12916)
• [Fix] Refused to connect google maps api (#12879)
• [Fix] To solve button doesn't work correctly (#12680)
• [Fix] $fromAddress must not be accessed before initialization (#12535)

• [Security] Improved stripping of HTML attributes (#13042)
• [Fix] Unsupported images are rendered in email body instead adding as attachment (#12983)

• [Fix] No attachments in the TicketAttachments plugin (#13037)
• [Fix] Ticket with attachment cannot be forwarded, merged or splitted (#13044)(#13036)

• [Fix] Cannot reconnect old oauth outgoing account (#13032)
• [Fix] Array to string conversion in Phone.class.php (#12990)
• [Fix] Error when trying to delete recording (#12831)
• [Fix] Tickets from Facebook have no link to post in subject (#12455)

• [Fix] Event logs files grow too fast

• [Fix] Update step 5.27.5 is failing (#13009)
• [Fix] DeleteOldSentMail task is failing on memory (#12947)
• [Fix] Chat button image disappears after button resave (#12933)

• [Security] API scopes should be checked by CI (#12673)
• [Improvement] Possibility to decide type of call recording (#8157)
• [Improvement] Change color of "Make call" button in a call button. (#12526)
• [Improvement] Description in SIP number provider template must looks like "integration info" (#12523)
• [Improvement] Add more variable to the 'Confirm message' of contact widgets (#12318)
• [Improvement] Add RTL support for plugins (#11890)
• [Improvement] Add short descriptions + links to KB to all items in configurations (#11692)

• [Fix] Call to private method AnswerCreator::addAgentAnswer() from context La_MobileApp_TicketAction (#12917)
• [Fix] Contact search by email does not work (#12909)
• [Fix] Unable to upload zero size files (#12905)
• [Fix] Plugins extended from Gpf_Plugins_MultiSiteConfig in some cases may override configs (#12809)
• [Fix] Click on a rule from a system message in tickets doesn't work (#12677)

• [Fix] Forwarding rule getting broken with unable to execute error (#12896)
• [Fix] Contact search by phone does not work (#12886)
• [Fix] Trying to access array offset on value of type null (#12876)
• [Fix] Fatal out of memory in SMTP sender (#12261)
• [Fix][Standalone] Application cannot activate ES with version higher as 7.10.2 (#12893)

• [Fix] Reply from the customer shows as blank email (#12868)
• [Fix] Emails without content type / boundary sets text as attachment (#12741)
• [Fix] Emails wrongly recognized as automatic notification (auto-replies) (#12703)
• [Fix] Invalid parameter number: parameter was not defined at MySQLFileLinkRepository (#12545)
• [Fix][Standalone] Standalone with MariaDB cannot update to 5.25 (#12740)

• [Fix] Internal chat doesn't focus a whole last message (#12828)

• [Fix] Undefined index: nextActivityTime in Pipedrive2 (#12841)
• [Fix] Typed property La_Page_Kb_MyTicket::$chatButtonEnabled must not be accessed before initialization (#12691)
• [Fix] Agent variables as {$initiator_firstname} does not work in Slack integration (#12667)

• [Fix] Broken submit ticket form in Material theme (#12826)

• [Security] Missing nosniff header on php generated contents
• [Performance][Standalone] Empty languages listbox in installer, request timeout (#12805)
• [Fix] Large email can crash fetching (#12750)
• [Fix] Forwarded or quoted inline image isn't displayed correctly (#12715)
• [Fix] Silent mode option from sounds configuration doesn't work (#12695)
• [Fix] SMTP cannot be used without authorization (#12668)
• [Fix] Shopify integration with chat button plugin didn't work (#12739)
• [Fix] Shopify Integration plugin in some cases generates wrong links to a customer order (#12737)
• [Fix] Plugin Pipedrive Integration v2 is missing in CZ accounts (#12832)
• [Fix] Undefined indexes (#12814)(#12794)(#12791)

• [Fix] Undefined indexes in material KB theme templates (#12796)(#12795)
• [Fix] Cannot connect IMAP account (#12785)
• [Fix] Email is not sent to a customer via API when added message in ticket (#12773)
• [Fix] Fatal Error: Uncaught ValueError: Path cannot be empty in getimagesize (#12770)
• [Fix] Array to string conversion in export_conversation_header template (#12762)
• [Fix] Uncaught TypeError: Argument 1 passed to TagName (#12757)
• [Fix] Improved invalid charset mapping in email fetching process (#12697)
• [Fix] Undefined indexes in RecordSet.class.php - edit agent dialog (#12663)
• [Fix] Possible to delete the built-in outgoing email account (#12521)

• [Plugin] Shopify Integration plugin requires read script_tag access which is not described in the info about the plugin. (#12738)
• [Fix] Uncaught RedisException: Connection timed out (#12763)
• [Fix] Email with invalid charset fetched without content (#12697)
• [Fix] Remember visitors option is ignored (#12565)

• [Fix] Undefined indexes in material_kb (#12753)
• [Performance] APIv3: Get tickets failing on Allowed memory size exhausted (#12532)
• [Refactoring] Shopify - update resp api client to 2021-10 (#12582)
• [Fix][Standalone] OAuth redirect uri should be always generated with https (#12747)

• [Fix] Hostname is shown as username in mailbox password change dialog (#12731)
• [Fix] New ticket screen shows You do not have sufficient privileges (#12726)
• [Fix] Import of custom language doesn't work (#12714)
• [Fix] Some attachments file types should be viewable (#12701)
• [Fix] CSS code in the ticket preview (#12669)
• [Fix] Email is not sent to a customer via API when 'useridentifier' is agent email (#12554)
• [Fix][Standalone] Microsoft oauth app redirect url returning 500 (#12702)

• [Fix] Chat button doesn't work in Safari or inkognito mode (#12173)
• [Fix] Delete button is not visible in the Ticket Attachments plugin (#12694)
• [Fix] New email in ticket with active chat / call ends the chat / call (#12693)
• [Fix] Custom CSS doesn't work on the Material customer portal theme (#12687)
• [Fix] Data error in incoming mail accounts (#12686)
• [Fix][Standalone] Can't run installer to update to 5.25 (#12167)

• [Fix] Missing email body in ticket (#12651)

• [Security] API Key is not properly used (#12665)
• [Security] Content injection vulnerability (#12485)
• [Fix] Uncaught Gpf_Exception: Application not initialized (remaining Digitale handlers) (#12664)
• [Fix] Order of departments in Ticket configuration (#12659)
• [Fix] Emails stopped fetching due to Unable to find body literal (#12653)
• [Fix] Invalid tag color causes inability to start agent panel (#12652)
• [Fix] Undefined offset: 1 in CustomPlugin/index.php on line 108 (#12648)
• [Fix] Internal chat moved when you click into its header (#12646)
• [Fix] Contact group with the name as one zero "0" made a whole LiveAgent account inaccessible (#12639)
• [Fix] Argument 4 passed to AuthUserWithCredentials::__construct() must be of the type string, null given (#12534)
• [Fix] Incoming unanswered call will be interrupted with error if routing time exceeds 60 seconds (#12425)
• [Fix] Incoming Email Accounts grid count is off (#12358)

• [Fix][Standalone] Old attachments don't work on standalone (#12630)
• [Fix] Uncaught Gpf_Exception: Application not initialized - Digitale handler (#12649)
• [Fix] Public tags are not correctly marked in ticket tags list (#12631)
• [Fix] Missing communication log for OAuth accounts (#12461)
• [Fix] Broken rule due to error: Unknown state Qu\La\Ticket\Domain\Model\TicketState\Resolved (#12456)
• [Lang] Integrate new outgoing email account - change Read more link (#12492)
• [Lang] Emails are marked as read in mailbox after connecting an email account to LA (#12530)
• [Lang] Better description in Integrate outgoing Hosted account (#12497)

• [Improvement] When fetching email use header 'Date' if 'Received' is not present (#10552)
• [Improvement] Add search to Plugins screen (#10546)
• [Improvement] Open customer/agent screen when clicking the name (#8793)
• [Improvement] Add buttons into contact's details for create new ticket or new call (#4910)
• [Improvement] Ability to choose sip host in number provider template (#11284)

• [Fix] Uncaught TypeError (#12622)
• [Fix] Data error in mail outbox (#12589)
• [Fix] Problems with Web contact cards (#12525)

• [Fix] Uncaught Error: Call to undefined function F() (#12614)
• [Fix] Uncaught Gpf_Exception: Application not initialized (#12613)
• [Fix] Inline images triggered by rule are not correctly sent (#12608)
• [Fix] Class La_Features_SpamAssassin_LearnTask not found (#12587)
• [Fix] Argument 1 passed to Qu\La\EmailFetcher\Application\Model\EmailStream::__construct() (#12563)
• [Fix] Outbox mail status changed rule errors in MailOutboxStatusChanged (#12562)
• [Fix] $fromAddress must not be accessed before initialization (#12535)
• [Fix] Email notification "When a new ticket is created in a department that the agent is a member of" does not work (#12487)
• [Fix][Standalone] Docs folder in zip contains unnecessary files (#12611)
• [Fix][Standalone] EmailFetcher can't access S3 on standalone installations (#12599)

• [Fix] NewsModule is not initialized (#12590)
• [Fix] Reconnect of mailbox doesn't refresh state and message in email account dialog (#12567)
• [Fix] getChannel() must be of the type string, null returned (#12506)
• [Fix] Outgoing Email Accounts - lang corrections (#12493)
• [Fix] Change contact unsupported - not working for new contacts (#12460)

• [Fix] "Go to agent panel" icon is shifted in Montana KB theme (#12570)
• [Fix] Undefined index: baseUrl in search_box.stpl (#12569)
• [Fix] Reconnect of OAuth doesn't refresh state and message in email account dialog (#12567)
• [Fix] Email not fetched (#12556)
• [Fix] Given e-mail address … is not a valid (#12550)

• [Fix] Recommend legacy microsoft oauth accounts reconnection in UI (#12512)
• [Fix] FetchSkipUnreadTask throws Account not found (#12551)
• [Fix] Legacy SMTP implicit secure connections can end up with two tls:// prefixes when connecting (#12548)
• [Fix] Outgoing email account not found at PasswordNotificator (#12541)
• [Fix] "Download anyway" button on infected file page does not work (#12537)
• [Fix] Agents cannot send replies in tickets (#12533)
• [Fix] New and Open answer average time is not save in work report (#12511)
• [Fix] Refactored task runner does not update task priority (#12500)
• [Fix] Time info per chat in Chats history section is missing (#12482)
• [Fix] Uncaught error in Gpf_EntryPoint: There is already an active transaction (#12311)
• [Fix] Convert template inline images to inline message attachments (#12438)

• [Fix] Possible to delete the built-in outgoing email account (#12521)
• [Fix] Integrate outgoing Hosted account - wrong style (#12505)
• [Fix] Consider spam analysis result from email headers (#12489)
• [Fix] Notifications sent to agent doesn't respect set mail account for department (#12473)
• [Fix] APIv1 - Create new conversation returns 500 internal server error (#12448)
• [Fix] Ticket requester is not correct (#12447)
• [Fix] Viber incoming messages not fetched (#12411)
• [Fix] Unable to change chat load of cloned agent (#12337)

• [Security] Don't allow agent to use the same password again (#12491)
• [Fix] Problem during IMAP communication AUTHENTICATE PLAIN (#12509)
• [Fix] Found more than 1 messages for hash (#12507)
• [Fix] Forwarding email account stop working due to duplicates in "Email Addresses" section (#12499)
• [Fix] The sound configuration doesn't work as expected (#12498)
• [Fix] Update styling for 2FA QR code in Material theme (#12478)
• [Fix] PHP Notices in Jira Data Migration plugin (#12470)
• [Fix] Data error during incoming email accounts loading (#12459)
• [Fix] Ticket forward is using wrong email (#12430)

• [Fix] Data error during incoming email accounts loading (#12501)
• [Fix] Argument 1 passed to PlainTextPart::__construct() must be of the type string, null given (#12479)
• [Fix] From email resetting when creating a new ticket (#12454)
• [Fix] Opening non-existing ticket logs "Calling service method failed" (#12449)
• [Fix] Pasted image is sent as attachment and not shown in email (#12446)
• [Fix] Inline images are not correctly sent (#12438)
• [Fix] Ticket created rule is not executed when agent creates a ticket (#12400)
• [Fix] Upgrade button in CZ trial account doesn't work (#12385)
• [Fix] Call recording returns 403 Forbidden response (#12362)
• [Fix] Unable to resume fetching on paused legacy OAuth mailbox (#12496)
• [Fix] Microsoft mail accounts expiring after 90 days (#12433)

• [Fix] Pre-5.25 accounts are dropping emails forwarded to built-in (#12474)
• [Fix] Empty search response in IMAP throws exception (#12471)
• [Fix] Changing When replying to a ticket in this department on department wants reflect changes (#12463)
• [Fix] Uncaught TypeError: Argument 4 passed to Qu\La\Message\NewMessage::__construct() must be of the type string (#12335)

• [Fix] Argument 1 passed to La_Model_User::loadUser() must be of the type string (#12373)(#12465)

• [Fix] Mail sent to forwarded mail account is not fetched (#12431)

• [Fix] ColorPicker doesn't show correct colors (#12451)
• [Fix] Chats history only displaying old chats (#12412)
• [Fix] Argument 5 passed to Qu\La\Auth\Legacy\AuthUser::__construct() must be of the type string (#12372)
• [Fix] Change contact unsupported (#12274)

• [Fix] Unable to send email with outgoing account used as recipient (#12434)
• [Fix] Email address connected in LA is present among recipients (#12414)
• [Fix] Specify departments in outgoing email accounts (#12399)
• [Fix] Argument 2 passed to Jira_Module::addToDB() must be of the type int (#12374)
• [Fix] Instagram accounts are not processed when deleting a department (#12252)
• [Refactoring] (#12389)(#12437)(#12091)

• [Fix] Email replies from Mobile App are not really processed to be sent for ticket created from contact form (#12421)
• [Fix] Stuck outgoing mails queue (#12415)
• [Fix] Domain name change causes "Builtin outgoing email account not found" error on login page (#12408)
• [Fix] Specify departments in outgoing email accounts (#12399)

• [Fix] Copy pasted image to reply is missing after send action (#12402)
• [Fix] Rule trigger message group added not triggered on agent's messages (#12393)
• [Fix] Integrate outgoing email account has wrong icon (#12383)
• [Performance] Improve password setting performance (#12413)

• [Fix] Unable to compose ticket because of broken data in DB (#12387)
• [Fix] Emails sent from Mobile App are not really processed to be sent (#12384)
• [Fix] Error "Connection failed: invalid_client" when trying to integrate with outlook account (#12371)
• [Fix] Line break in email subject can crash the fetching (#12368)
• [Fix] Customer registration doesn't work if outgoing email related to templates is deleted (#12342)
• [Fix] Email alias in qu_g_mail_accounts may contain \r (#12121)

• [Fix] App is not responsive after User saves predefined answer in HTML source (#12268)
• [Fix] The agent can't invite customer to chat (#12233)
• [Fix] Cannot listen call recording immediatelly after call (#12193)
• [Fix] Invitation refuse throws error

• [Fix] Old Twilio integration "Calling service method failed" error (#12386)
• [Fix] Impossible to set General (default) department in IVR->transfer (#12379)
• [Fix] scripts/perf/track_visit.php is partialy broken (#12330)

• [Security] Wrong files handling (#12360)
• [Security] Possible XSS (#12325)
• [Fix] Ticket Attachments Management plugin does not work (#12354)
• [Fix] Broken "Upload your logo" button (#12352)
• [Fix] Change password and Communication log popup forms miniature size in dark theme (#12347)
• [Fix] Empty params for La_Mail_Contact_NotificationPortalReply breaks customer templates (#12340)
• [Fix] Uncaught Error: Call to a member function setMaxLoadOnline() on null in /Agent/AgentForm.class.php (#12316)
• [Fix] Cannot use a scalar value as an array in /Gpf/Csp/CspBuilder.class.php (#12306)
• [Fix] PHP notices from smarty templates (#12214)

• [Security] Script intended to be executed by cron are accessible from web (#11311)
• [Security] Add security code scan to CI (#11478)
• [Improvement] Change order of predefined answers (#11381)
• [Improvement] New icon for internal calls (#11802)
• [Improvement] Check if key pair is matching in multi knowledge base settings (#11318)
• [Improvement] More clearer and informative displaying of hidden caller number (#11186)
• [Improvement] "Online agents" on dashboard (#10822)
• [Improvement] Add function "Source" to the prepared answers (#10777)
• [Improvement] Option to add 2FA support for office 365 connection (#10554)
• [Improvement] Add options to gender > other (#10169)
• [Improvement] Connect agent emailbox to the agent account (#7997)
• [Improvement] Warning about large attachments in ticket reply (#12190)
• [Improvement] Knowledgebase article - custom preview text (#7504)
• [Improvement] Application connectivity problem detection (#5994)

• [Fix] Uncaught TypeError: Return value of Klaviyo_Main::makeRequest() must be of the type array, null returned (#12315)
• [Fix] Call to a member function getSize() on null (#12323)
• [Fix] Minimized chat window cannot be expanded back after the chat was closed (#12313)
• [Fix] "Delete call recordings" rule is not working (#12276)
• [Fix] Not possible to answer an VIBER tickets from mobile app (#12203)
• [Fix] Not possible to answer an Instagram ticket from mobile app (#12201)

• [Fix] Help Scout migration plugin saves incorrect conversation creation time (#12267)
• [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string, null given (#12242)
• [Fix] Chats history shows only 7 chats (#11440)
• [Refactoring] Cleanup in brand builds (#12300)

• [Fix] Empty qu_g_mail_accounts.auth_method of a Gsuite mail account, fetching does not work (#12264)
• [Fix] Fatal error: Declaration of Gpf_Paths_AbstractUrls::getScriptsUrl() must be compatible with Gpf_Paths_IUrls::getScriptsUrl() (#12247)
• [Fix] Ticket reply is not scheduled in mail outbox (#12232)
• [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#12223)
• [Fix] Undefined index: file in Files.class.php (#12085)
• [Fix] Some table views are cropped at the bottom (#11994)
• [Fix] API v3: Creating ticket with multi recipients throws error 400 (#11457)

• [Fix] Update Freshdesk API Usage (#12181)
• [Fix] Kayako empty error reason (#12202)
• [Fix] SalesForce plugin doesn't work (#12188)
• [Fix] Stuck mail fetching when disabled option Leave a copy of retrieved message on the server (#12175)
• [Fix] preg_match() expects parameter 2 to be string, array given in com.qualityunit.liveagent.AgentLogin.nocache.php (#12158)
• [Fix] Argument 1 passed to Qu\La\Department\Domain\DepartmentId::__construct() must be of the type string (#12110)
• [Fix] Manual Size is ignored with an in-page form (#12069)

• [Fix] WooCommerce Invalid content-type error (#12098)
• [Fix] Wrong position of SLA rules refresh table button (#12151)
• [Fix] Pop3 accounts fetching old emails (#12135)

• [Fix] Freshdesk KB import doesn't work correctly (#12141)
• [Fix] Add validation to reduce missing VAT IDs for EU customers (#11305)
• [Fix] Typed property Lib_PrintFile::$linkId must be string, array used (#12160)
• [Fix] Argument 2 passed to Gpf_Http::setCookieValue() must be of the type string or null (#12159)
• [Fix] Uncaught Error: Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#12157)
• [Fix] Video call buttons errors (#12153)
• [Fix] Uncaught TypeError: Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string (#12128)
• [Fix] Freshdesk import fails with TagNotFoundException exception (#12115)
• [Fix] Object of class Qu\La\LegacyFileClient\Domain\Model\FileLinkId could not be converted to string in MailReply.class.php (#12111)
• [Fix] array_splice() expects parameter 1 to be array, int given in MultiSiteConfig.class.php on line 93 (#12109)
• [Fix] Uncaught Error: Class Qu\La\Conversation\ConversationRepo not found in FacebookMessage.class.php (#12108)
• [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12107)
• [Fix] Undefined indexes in Freshdesk/Task.class.php (#12106)
• [Fix] Undefined index: tickettypes in TeamworkDesk/Task.class.php (#12101)
• [Fix] Slow progress during Elasticsearch reindexing (#12100)
• [Fix] Stuck Freshdesk import (#12093)
• [Fix] cc_emails field - wrong address format in reply (#12076)
• [Fix] Unable to validate card using Braintree if Canary Islands is selected as a country (#12044)
• [Fix] Shopify integration with chat button: cannot save button (#12030)
• [Fix] Not translatable strings (#12024)
• [Fix] Language issue (#11955)
• [Fix] 3D secure billing address fields longer than 50 characters cause cardinal exception (#12046)
• [Fix] API v3 register contact is ignoring parameter sendRegistrationMail value (#11655)

• [Fix] Help Scout Migration plugin throws an error on save (#12090)
• [Fix] Uncaught TypeError in ManualInvitations.class.php (#12086)
• [Fix] Broken design of row with call device with Cyrillic alphabet in "number" string issues (#12042)
• [Fix] Departments' list on user profile is not change (#11944)
• [Fix] Uncaught Error: Call to a member function selectHeaderAccept() on null (#11569)
• [Fix] Image pasted twice when replying in HTML (#10747)

• [Fix] Jira ServiceDesk Data Migration plugin error (#12031)
• [Fix] Error 'Too many rows' when opening ticket (#12022)
• [Fix] Data Error in Departments grid (#10837)
• [Performance] Slow logs caused by SQL query for custom fields table (#12025)
• [Performance] Long running queries from one account overloading WS-EU DBs (#12007)
• [Lang] Rename Video chat to Video call in LiveAgent configuration (#11750)

• [Fix] Listbox type field doesn't work properly in Material customer portal theme (#12028)
• [Fix] Object of class FileLinkId could not be converted to string (#12019)
• [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12012)
• [Fix] File upload in internal chat does not work (#12010)
• [Fix] Tags search is case sensitive (#11998)
• [Fix] PHP Fatal error: Uncaught TypeError: Argument 2 passed to Qu\La\LegacyFileClient\Domain\Model\Entity::create() must be of the type string, null given (#11995)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#11980)
• [Fix] Tickets grid search is not working properly (#11964)

• [Fix] Multiplied execution of Rule using action send notification (#11981)
• [Fix] Typed property Lib_PrintFile::$linkId must be string, null used (#11979)
• [Fix] Export ticket to pdf / html is not working (#11977)
• [Fix] Rule for queue length changed stopped working (#11972)
• [Refactoring] Handling of SIP providers logos (#11990)

• [Fix] Ticket tag disappears if customer group with same name exists (#11961)
• [Fix] Clamv Error: 104:Connection reset by peer (#11953)

• [Fix] Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#11828)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addContactFieldsToContact() in La/Contact/Service.class.php:131 (#11968)
• [Fix] Elasticsearch dialog in CRM shows 10000 entries (#11936)
• [Fix] Uncaught Error: Call to undefined method stdClass::getCode() in /Api/V1/Customers/PostHandler.class.php (#11824)
• [Fix] Uncaught TypeError: Return value of WooCommerce_Main::sendRequest() must be of the type array (#11807)
• [Fix] Uncaught TypeError: Return value of Magento2_RestClient::sendRequest() must be of the type array (#11806)

• [Security] Unsafe code in track.js blocked by CSP (#11355)
• [Fix] Broken chat due to iOS push notificiaton (#11889)
• [Fix] Chat via push stream doesn't work in IE and FF (#11768)
• [Fix] Free account email limitations doesn't work correctly for newly created accounts (#11619)

• [Fix] Expired LA mobile app APNs certificate (#11878)
• [Fix] Mail Message-ID length exceeds unique_id column length (#11850)
• [Fix] Double click on submit button of In-page form trigger 2 tickets (#11710)

[Important notice] Required ElasticSearch versions 7.0-7.12

[Important notice] Required php versions 7.4

[Important notice] Required LiveAgent version higher than 5.13.

• [Security] HTML code in {$firstRecipientName} context variable (#10421)
• [Security] Sanitize uploaded SVG files (#10984)
• [Security] Set some default expiration for api v3 key in create dialog (#10575)(#11576)(#11385)
• [Security] Disabled CURLOPT_SSL_VERIFYHOST (#10020)
• [Improvement] New customer portal theme - Material (#11436)(#11241)(#11740)(#11365)
• [Improvement] New designs for call buttons (#10730)
• [Improvement] Display Reply To header in message group details (#10836)
• [Improvement] Aggregated Agent Notifications (#9553)(#11340)
• [Improvement] Update ElasticSearch - required version 7.x (#8357)(#11149)
• [Improvement] Change minimum supported php version to 7.4 (#10640)
• [Improvement] Display external info in ticket - allow setting up HTTP header (#9041)
• [Improvement] Delete voice recordings from tickets, but keep the ticket (#8299)(#8154)

• [Security] XSS in knowledgebase (#11763)
• [Fix] Error when opening ticket: Invalid value of parameter groupid. Expected was number. (#11731)
• [Fix] Chat button doesn't display in Internet Explorer (#11706)
• [Fix] LiveAgent.addTicketField doesn't add value to the field on the pre-chat form (#11567)
• [Other] Internal improvements (#11594)(#11618)

• [Fix] ElasticSearch - Contact search problems (#11747)
• [Fix] ElasticSearch - "Export to CSV" option under tickets is giving empty file (#11738)
• [Fix] ElasticSearch - Mass actions don't work (#11733)
• [Fix] ElasticSearch - The search field in the tickets section doesn't work (#11730)
• [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#11625)
• [Fix] Duplicate Github issues in ticket (#11613)
• [Fix] Change ticket owner does not show the exact email, but multiple (#11770)
• [Fix] Name of agent in canned messages exceeds cell item (#11755)
• [Fix] Currently typing customer recognition (#11707)
• [Fix] Undefined index: order in HelpScout plugin (#11664)
• [Fix] Lang - Title of Create Apikey dialog is not translatable (#11711)
• [Fix] Lang - Graphs labels are not translatable (#11708)
• [Fix] Lang - String with variable is not correctly parsed from code (#11694)
• [Performance] Performance problem with update step 5.23.19 (#11705)

• [Fix] Trying to access array offset on value of type null in ActiveCampaign plugin (#11586)
• [Fix] Undefined offset: 33 in /PrestaShop/index.php (#11582)
• [Fix] Uncaught Error: Call to a member function getTimestamp() on null (#11542)

• [Performance] Update step 5.23.12 overloads servers (#11571)
• [Fix] Trying to access array offset on value of type null in ClickUp plugin (#11564)
• [Fix] Inconsistent test (#11519)

[Important notice] From this LiveAgent version is possible rolling update of ElasticSearch up to version 7.10.2

• [Security] XSS vulnerability (#11489)
• [Fix] Zendesk import imports empty tickets if a ticket is purged (#11588)
• [Fix] Trying to access array offset on value of type null in PrestaShop plugin (#11587)
• [Fix] Trying to access array offset on value of type null in WooCommerce plugin (#11585)
• [Fix] Shopify plugin: update API version (#11565)
• [Fix] Unknown column (#11575)(#11574)
• [Fix] Old deleted agents are returned in Api v3 Agents call (#11543)
• [Fix] PrestaShopModule::render(): Node no longer exists (#11540)
• [Fix] Gpf_Mail_OutboxRunner stays in qu_g_tasks after update crashing cron (#11504)
• [Fix] Contact form with LiveAgent.setUserDetails without email field doesn't work (#11379)
• [Fix] APIv3 /chats - 'status_date_started' returns internal server error (#11374)
• [Fix] Recipient Date and Time variables show incorrect values (#10884)

• [Fix] The 'Stage' field is not updated in PipeDrive plugin (#11521)
• [Fix] ClientLogger may create entries with "wrong" time (#11517)
• [Fix] Argument 1 passed to La_Model_Contact::buildFullNameStatic() must be of the type string, null given (#11513)
• [Fix] Uncaught TypeError: Return value of MailChimpModule::getLists() must be of the type array (#11506)
• [Fix] Unable to fill from record (#11394)
• [Fix] Facebook event processor: missing required field like_count (#11295)

• [Fix] Impossible to send a message from chat widget (#11522)

• [Fix] Some tasks can be stuck (#11497)(#11492)

• [Performance] Slow SQL in La_Report_Task_ComputeWorkTime, work time is zero (#11270)
• [Fix] Extend support for Elasticsearch versions 6.0 - 7.10.2
• [Fix] Video call window is empty (#11367)
• [Fix] New required permission introduced into FB app (#11466)
• [Fix] Agent can't send response for user's Facebook private message later than 24 hours (#9713)
• [Fix] Numpad is not working in material theme (#11477)
• [Fix] Ticket message owners are not correct after import from Zendesk (#11469)
• [Fix] Numpad is not working (#11477)
• [Fix] Departments' list on user profile is not resized properly (#11368)
• [Fix] Show "Ask owner of this website to upgrade" template to visitor when messages are older than free acc. limit (#11269)
• [Fix] Some tickets are impossible to open, causing fatal error (#11150)
• [Fix] Some functions to set visitor specific values with JS don't work (#11092)

• [Fix] ShopifyWithChatButton plugin is not available in hosted accounts (#11409)
• [Fix] APIv3 /chats is missing 'date_created' in the response (#11373)
• [Fix] Analytics overview displays one day twice with partially incorrect data (#11085)
• [Fix] Agent cannot answer call (#11035)
• [Fix] APNs using legacy HTTP protocol won't be supported after March 31, 2021 (#10887)

• [Fix] Could not navigate from LA AP to connected Pipedrive account (#10947)
• [Fix] Unused users/contacts are not deleted (#11397)
• [Fix] Design issue during call transfer with SIP device (#11380)
• [Fix] Login box in topic or post should be hidden on load (#11371)
• [Fix] Sound configuration cannot be saved if none selected (#11369)
• [Fix] Chargedesk plugin missing icon and CSP problems (#11362)
• [Fix] The messages, within a ticket, on customer portal are sorted: oldest (on the top) to newest (at the bottom) (#11346)
• [Fix] Confirm message is not displayed correctly in mobile view (#11345)
• [Fix] APIv3 - postpone action triggered from API documentation doesn't work (#11171)

• [Fix] Chat button with LiveAgent.setUserDetails without email field doesn't work (#11343)
• [Fix] Remove useless license load (#11293)
• [Fix] Cannot send email reply in a call ticket (#11248)
• [Fix] SSO doesn't work in Chrome (#10670)

• [Fix] Slack plugin - migrate to Conversations API (#10632)

• [Security] Weak permissions in ticket manipulation (#11256)
• [Fix] Breaking changes in Facebook api v8.0 (#10505)
• [Fix] Change owner ticket does not show the exact email, but multiple (#11199)
• [Fix] Missing text in ticket (#11272)
• [Fix] The checkmark for receiving chats in the chat status window from the panel's top bar is not displayed in one case (#11239)

• [Feature] OAuth authentication for Microsoft mail accounts (also for standalone) (#9702)(#10733)(#11011)(#10988)(#11274)(#11279)
• [Feature] Comm100 have new Api (#10390)
• [Feature] New version of PipeDrive plugin (#10207)
• [Feature] OTRS migration plugin (#10642)
• [Improvement] Add stats to the agent report (#9130)
• [Improvement] "Force desktop mode on mobiles" also for chat invitations (#9680)

• [Security] Weak permissions in ticket manipulation (#11260)(#11259)(#11257)
• [Security] Install module vulnerability (#11251)
• [Fix] New internal ticket without selected agent is created with errors and in a wrong department (#11280)
• [Fix] Message field on the add note rule action has small height (#11278)
• [Fix] Error message in login form has no limited height (#11273)
• [Fix] Undefined variables in theme templates (#10895)

• [Security] CSV export has wrong permissions (#11261)
• [Security] Missing permissions check in ticket manipulation (#11258)(#11253)(#11254)
• [Security] Improved OAuth security (#11245)(#11244)
• [Security] XSS in trial and free accounts (#11271)
• [Feature] APIv3 - add an option to insert IP to the ban list (#11225)
• [Fix] Ticket's subject/header disapears once it is loaded in customer portal (#11229)
• [Fix] PHP Notice - Undefined index: kategory4 (#11228)
• [Fix] NULL lastname causes fatal error in customer portal suggestions (#11192)
• [Fix] Error on deleting phone number on Asterisk (#11189)
• [Fix] White theme: broken design of "Department"page (#11174)
• [Fix] 'qu_g_queue_failures.enqueue_at' doesn't have a default value (#11083)
• [Fix] Free account (TypeError) : Cannot read property 'j' of null (#10953)

• [Fix] Too long ticket subject overlaps the customer information (#11230)
• [Fix] Not consistent order of SSL certificate and key fields (#11205)
• [Fix] JS error: Cannot set property '__listener' of null (#11193)
• [Fix] SMTP error - Unsupported HELO/EHLO command (#11185)
• [Fix] Space added at the beginning of the NAME form field (#11184)
• [Fix] Wrong return types (#11227)(#11076)

• [Fix] Message box in internal ticket does not increase size properly (#11133)

• [Fix] Pipedrive plugin - adding a new deal from LA doesn't work (#11170)
• [Fix] Viber events not processing (#11169)
• [Fix] PHP Fatal error: Uncaught TypeError (#11159)
• [Fix] Video chat is broken for squared style (#11151)
• [Fix] With disabled calls feature, exported report contains only columns name (#11064)
• [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#10966)
• [Fix] Could not change ticket owner when ticket has several recipients (#10702)

• [Fix] Automatic search searches also when cursor is moved (#11154)
• [Fix] Return value of La_Mail_Processor::resolveOwner() must be an instance of La_Model_User_Visitor (#11137)
• [Fix] ActiveCampaign integration plugin displays only 20 items of lists, tags and automations (#11115)
• [Fix] Chat reply box height (#10941)

• [Feature] Rules - new condition - check email header values (#422)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11141)
• [Fix] Call to a member function getId() on null (#11130)
• [Fix] Ticket custom fields not updated correctly by PUT api (#11128)
• [Fix] Ticket updated via api v3 without agentid is always transferred (#11030)
• [Fix] Rule condition action initiator's role doesn't work (#10797)
• [Fix] Agent's avatar icon is not fully overlaid by typing icon in chat window (#10736)
• [Fix][Standalone] Cannot revalidate license (#11139)

• [Security] Possible XSS (#11088)
• [Fix] Bugs in migrations plugins (#11118)(#11112)(#11012)
• [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11111)
• [Fix] Error in update step 5.22.22 (#11109)
• [Fix] Analytics overview - Invalid value of date parameter (#11074)
• [Fix] Chat window is broken on mobile device if right-to-left language is used (#11054)
• [Fix] Agent ranking in My tickets in KB disappears after reloading the page (5.22) (#10937)

• [Fix] UI lang strings changes (#11061)(#11044)
• [Feature][Standalone] Proxy Bypass setting (#11073)

• [Fix] HelpScout import errors, warnings and notices (#10916)
• [Fix] Smarty_modifier_color function returns wrong opacity (#11060)
• [Fix] Tag names broken after update to 5.22.4 (#11051)
• [Fix] Knowledgebase in customer portal searches automatically (#11031)
• [Fix] Note added twice (duplicate group) (#11027)
• [Fix] Messages are not loaded in merged ticket (#11019)
• [Fix] Chats don't work in mobile apps (#10913)
• [Fix] Time rule with non existing file not broken (#10864)
• [Fix] Requested by showing numbers/emails instead of names. (#10762)
• [Fix] Argument 4 passed to NewMessage::__construct() must be of the type string, null given (#10766)

• [Feature] Improve searches (#10821)
• [Fix] Parameter must be an array or an object that implements Countable (#9912)
• [Fix] Time rule is executed multiple times (#11018)
• [Fix] Kayako Migration plugin: missing messages in imported tickets (#11004)
• [Fix] Argument 1 passed to La_Model_Message::translate() must be of the type string, null given (#10981)
• [Fix] Return value of Qu\La\Customer\Customer::getLastName() must be of the type string (#10842)
• [Fix] Missing Inactivity time description row in dictionary. (#9164)

• [Feature] Optimize La_TimeRules_ContactTimeRuleJob (#10975)
• [Improvement] Shopify plugin: update API version (#10997)
• [Fix] Planed tasks lastplandate value is far in the future (#10983)
• [Fix] cid is too long error after calling setVisitorLocation (#10973)
• [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() (#10970)
• [Fix] Update step 5.22.15 failing during update for big accounts (#10963)
• [Fix] Accessibility - title for customer portal search input (#10959)
• [Fix] setUserDetails() does not work with pre-chat form (#10958)
• [Fix] There is no error on submit ticket form when customer doesn't have a name filled (#10936)
• [Fix] Search and replace in notes error (#10914)
• [Fix] Undefined index notices (#10898)
• [Fix] Invalid chat group type 'F' (#10745)

• [Plugin] Invalid chat group type 'F' (#10745)
• [Fix] Incorrect department loaded in rule (#10932)
• [Fix] Mail source displayed instead of body in agent email notifications (#10931)
• [Fix] BigCommerce Orders plugin: incorrect order URL (#10924)
• [Fix] Call to a member function getChannel() on null (#10910)
• [Fix] Undefined variable: message in Facebook/EventProcessor/Comment.class.php (#10897)
• [Fix] Undefined index: agentFirstName (#10880)
• [Fix] Login to LivePhone app doesn't work if 2FA is enabled (#10861)
• [Performance] SQL query overload db server after mariadb upgrade (#10904)

• [Security] Reflected XSS (#10912)
• [Fix] Rule with invalid syntax is not marked as broken (#10919)
• [Fix] Chat button broken by adding space to height or width (#10911)
• [Fix] strpos(): Empty needle in Smtp.class.php (#10908)
• [Fix] Shopify - fatal error - array passed instead of string (#10905)
• [Fix] Use both 'From' and 'Reply To' as recipients isn't using From (#10835)
• [Fix] Incorrect recipients when Reply To is used (#10834)
• [Fix] "To:" recipient not added to reply (#10833)
• [Fix] Incorrect removing of comments from mail source (#10799)
• [Fix] Upgrade button in CZ trial doesn't work (#9972)
• [Fix] Material/Obsidian: make different "trash" icon when "contains any of" departments is using (#10678)
• [Performance] Slow SQL in User Slot report job (#10385)

• [Fix] "Failed to subscribe/unsubscribe channels" error in Free accounts (#10877)
• [Fix] Highrise logo is too big (#10862)

• [Feature] Sort plugins alphabetically (#10793)
• [Feature] Jira plugin: add support for custom mandatory field (#10452)
• [Feature] KB Search in contact form - optimize initial results (#10372)
• [Feature] External phone number as phone device for agent (#10088)
• [Feature] Add 2FA (Two-Factor Authentication) info to APIv3 (agent, agent list) (#10019)
• [Feature] New chat invitation - minimal (#9962)
• [Feature] Pick up call from queue (#7357)
• [Security] Force user to update mobile app (#10847)
• [Security] Smarty upgrade to version 3 (#10543)
• [Security] The visitor can see the titles of the internal articles (#10423)
• [Security] Outdated jQuery libs (#10271)
• [Security] Outdated CKEditor (#10178)
• [Security] Remove sensitive data from DB driver error messages (#10024)
• [Security] No rate limit in customer portal ticket comment (#9852)
• [Security] Unhanced security in authentification process (#9373)
• [Improvement] Deleted kb entries (#9921)
• [Improvement] Search option wherever agent list is displayed (#8828)
• [Improvement] Rule condition - department "is one of" (#4252)

• [Improvement] Accessibility for chat widget (#6465)
• [Fix] Autoreply email is sent to the first contact's email address despite they wrote from the second email (#10710)
• [Fix] Message field on the plain text mode under send mail rule action has small height (#10698)
• [Fix] Phone field issue in the pre-chat form. (#10693)
• [Fix] Sometimes newly added ticket recipient disappears after a while (#10679)

• [Fix] Install account in specific language (#10739)
• [Fix] From email duplicates, when replying in the ticket (#10738)
• [Fix] Loading of agent doesn't work in conversation resolved templates (#10734)
• [Fix] Display external info - mandatory password (#10714)
• [Fix] Parsed email message is not show correctly in ticket (#10709)
• [Fix] HTTP 500 in api/conversations/[conversationid]/attendants (#10707)
• [Fix] PHP Warning: Parameter must be an array or an object that implements Countable (#10705)
• [Fix] Argument 1 passed to La_Model_Conversation::addParticipantByEmail() must be of the type string, null given (#10703)
• [Fix] Create a suggestion from agent panel is not working correctly (#10687)
• [Fix] Default view can't be deleted (#10682)
• [Fix] (TypeError) : Cannot read property 'a' of undefined - is occured after registered visitor clicks on "Not you" in pre-chat form (#10641)

• [Fix] Shopify plugin: Display order name instead of order ID (#10657)
• [Fix] Ticket is not assigned to correct department (#10700)
• [Fix] Muscho chat theme doesn't work for mobile users (#10689)
• [Fix] Cannot remove Viber Account (#10681)
• [Fix] Emails not being fetched - Header Delivered-To contains invalid count of addresses (#10666)
• [Fix] Font-size is small in plain text reply box of Dark and White themes (#10646)
• [Fix] Undefined property: stdClass::$data in /Facebook/EventProcessor/Conversations.class.php (#10630)
• [Fix] Asterisk sends endles INVITE requests (#10625)
• [Fix] Error logs from Teamwork Desk migration (#10614)
• [Fix] Digitale call not rerouted to agent if welcome message is set (#10604)

Version 5.21.17.15 will be published for standalone customers on 4th of September 2020 at 8:00 AM GMT+0. It contains important security fixes. We highly recommend you to update your installation.

• [Plugin] Teamwork Desk migration plugin (#10512)
• [Fix] Call to a member function getId() on null (#10610)
• [Style] Answer tickets with tags only - design (#10602)

• [Feature] Check leaked password in set new password process (#10033)
• [Feature] Enhance client password validator (#10016)
• [Feature] Add last password change column into Agents grid (#9990)
• [Plugin] ClickUp integration (#9943)
• [Plugin] LiveAgent plugin for Prestashop (#9548)
• [Plugin] Salesflare CRM Integration (#9332)
• [Feature] Last message from agent variable (#6266)
• [Improvement] Ticket ID stays selected after clicking to copy button (#10221)
• [Improvement] WooCommerce plugin - multiple setups option (#9873)
• [Improvement] Account checkout - not possible to search in country listbox (#9095)
• [Improvement] Add the possibility to forward call to an external number (#8781)
• [Improvement] Support of multi-site for the Shopify plugin (#8646)
• [Improvement] Paste image to chat/reply directly from clipboard (#7285)
• [Improvement] Move owner role to any other agent/admin user in LiveAgent (#4256)
• [Improvement] Ticket fields are not visible in contact form fields listbox (#4203)

• [Fix] Could not compose tweet from agent panel (#10551)
• [Fix] RessetPassword doesn't work (#10487)
• [Fix] Wrong contact in New Internal ticket (#10466)
• [Fix] Multiple chat headers in agent panel conversation (#10171)
• [Fix] Digitale call starts ringing to 2 agents (#10545)

• [Fix] Sent photo from Viber to LA AP is not visible (#10076)

• [Fix] White theme: broken "Upgrade your account" banner (#10537)
• [Fix] Invalid legacy group type (#10531)
• [Fix] Transfer call failed. Reason: Error parsing JSON: SyntaxError: Unexpected end of JSON input (#10517)
• [Fix] Logged visitor cannot see any message about not accessible tickets on Free variation (#10321)
• [Fix] Ticket ID dissapears after saving the rule to merge the tickets (#10276)
• [Fix] FB processing exception: Executing event processor La_Features_Facebook_EventProcessor_Post crashed. Message: Missing required field: id (#9826)

• [Security] User enumeration through KB registration call (#10279)
• [Fix] Only one event from facebook is processed per task. (#10503)
• [Fix] Problems with subject when switching departments on New ticket screen (#10484)
• [Fix] Update 5.15.4 - Unknown column 'notes' (#10465)

• [Fix] Facebook posts and private messages aren't fetched (#10480)
• [Fix] Dark / White theme: missing images (#10479)

• [Fix] Update 5.11.18 is broken (#10462)
• [Fix] Incorrect permissions in installation zip file (#10455)
• [Fix] Reply to fb post or comment is not possible (#10458)
• [Fix] La_Features_Facebook_PageEventJob failing on wrong return type (#10434)
• [Fix] Facebook permissions changed (#10344)
• [Fix] Facebook authentication error. Message: (#100) No matching user found (#10293)
• [Fix] Incorrect link parsing (#10311)
• [Fix] Viber plugin is missing in build file (#10464)
• [Refactoring] Remove stylesheets from PHP (#10317)

• [Fix] Link in LA message not clickable (#10419)
• [Fix] "Agents rating" section: search via "Search" string does not work (#10416)
• [Fix] SSO login mechanism is case sensitive for email address (#10401)
• [Fix] Digitale - music not playing after redirect to queue (#9407)

• [Fix] Cannot play fresh IVR recording (#10420)
• [Fix] "Forward ticket" action does not attach the attachment (#10405)
• [Fix] Several plugins are missing in the build from version 5.20 (#10396)
• [Fix] Incorrect displaying of popup window (Getting Stated) (#10394)
• [Fix] SLA log - Data error (#10363)
• [Fix] La_Model_Queue_NotificationManager Maximum length of accountuserid in Gpf_Db_Log is 8 (#10231)

• [Security] SSRF through various endpoints (#10359)(#10358)(#10354)(#10355)
• [Security] explode() expects parameter 2 to be string, object given (#10260)
• [Fix] Argument 1 passed to PipedriveModule::renderDeal() must be of the type array, null given (#10158)
• [Fix] Cannot connect facebook page in panel (#10361)
• [Fix] Call to undefined method La_Model_Conversation::getLastMessageGroup() (#10357)
• [Fix] New build not adding version to product in DP (#10340)
• [Fix] Invalid argument supplied for foreach() in DbEntityHandler.class.php (#10332)
• [Fix] Undefined index: id in Cursor.class.php (#10320)
• [Fix] PDO::quote() expects parameter 1 to be string, object given (#10258)
• [Fix] Call to a member function getCursorValue() on null (#10155)
• [Fix] Contact's email not recognized from user details (#10058)
• [Fix] Reply added 2 times (#10010)
• [Fix] Mass action 'send mail' does not work (#7547)

• [Security] Improve XSS tests (#10236)(#10146)
• [Security] Improve validation in plugins inputs (#10216)
• [Fix] Visitor see error msg instead of explanation why cannot see ticket in free plan account (#10316)
• [Fix] Build does not perform clean (#10220)
• [Fix] APIv3 documentation doesn't work on 5.20.3.8 (#10194)
• [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10189)
• [Fix] ComputeConversationSlaReportsHourlyTaskTest fail because time() (#10165)
• [Fix] Call to undefined method NewFileMessage::isPersistent() (#10156)
• [Fix] Agent could delete department connected to Viber without warning (#10111)
• [Style] Dark theme: items of left menu are overlaying on expand view (#10238)

• [Fix] lastMessageFromRequester sends first message instead of last (#10175)
• [Fix] Old RPC calls: changed response types (#10173)
• [Fix] Freshdesk import fails (#10154)
• [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10157)

• [Fix] Release build fixes (#10160)(#10161)(#10162)(#10163)

• [Security] Invalidate password reset URL after first load (#9749)
• [Improvement] Postpone preset values set to 8:00 (#9791)
• [Improvement] Slack - option to disable AppHome event autoresponder (#9782)
• [Improvement] Add logged in agent role to panel body (#9726)
• [Improvement] Performance report API is missing some data (#7341)
• [Improvement] Clearing cached track.js from browser (#7232)

• [Security] Expiration date of apiKey is applied in server timezone (#10127)
• [Fix] Email with multipart content is not correctly fetched to LiveAgent (#10091)
• [Fix] Worktime calculation not working properly (#10065)
• [Fix] Ticket filter count is not correct for ticket field equals XYZ (#7420)
• [Style] Missing scrollbar in the Voice status screen (#10125)

• [Security] Installer module vulnerability (#10117)
• [Fix] Infinite loading in my account (#10116)

• [Fix] Api call for getting all agents ends with "/" (#10068)
• [Fix] Incorrect count for filter with condition 'tags are empty' or 'tags are not empty' (#10035)
• [Fix] 'Session not started' error on call answering in old Twilio (#9854)

• [Fix] Messages in chat window are in reverse order after reload (#10100)
• [Fix] Call to a member function isEmpty() on null (#10080)

• [Fix] Slow SQL cause slow ticket open or infinite messages loading (#10087)
• [Fix] Reply to 1 does not reply to sender of most recent message (#10060)

• [Fix] Export ticket into PDF not working (#10070)
• [Fix] Digitale not ringing to agent if welcome message is set (#10069)
• [Fix] Old Messages in free account does not display correct template with upgrade instructions (#10052)
• [Fix] iOS push certificate expiration (#10050)

• [Fix] Class La_Task_SendTranscriptTask not found (#10045)
• [Fix] Could not connect instagram account (#10006)

• [Plugin] ActiveCampaign integration plugin (#5791)
• [Fix] Uncaught Error: Maximum function nesting level of 256 reached, aborting (#10038)
• [Fix] Array to string conversion in CspBuilder (#10037)

• [Fix] AWS chat archiving is broken in v5.19 (#10013)
• [Style] In-page form squared theme issue with KB suggestions (#10008)

• [Fix] Unable to create new Facebook comment thread by Reply (#10003)
• [Style] Material / Obsidian: Icons overlay at the bottom of the ticket (#10001)

[Important notice] From this version minimum required PHP version is 7.2

• [Improvement] Separate Breathing time for chats and calls and move to respective settings (#9814)
• [Improvement] Ticket statuses in Slack (#9589)
• [Improvement] Code of custom fields should be always lowercase alphanum (#9196)
• [Improvement] Redesign of languages (#757)

• [Fix] PipeDrive plugin error if customer have incorrect contact details (#9907)
• [Fix] Class 'Slim\Http\Request' not found (#9963)
• [Fix] Cron job not executing due to incorrect server configs (#9453)
• [Fix] Registration requests from OFFLINE agent (#7787)
• [Fix] Material/Obsidian theme: Icon of internal call is not visible in ticket created from Viber (#9952)

• [Fix] Bus iframe is in navigation flow (#9918)
• [Fix] Useless button for remove Owner (#9917)
• [Fix] Video chat doesn't ring to agent - Cannot read property 'u' of null (#9906)
• [Fix] Export to CSV doesn't work in Ticket history with Department filter (#7901)
• [Style] Save button is overlapped in service status widget (#9927)

• [Fix] CSP header problems with directives without domains or with wildcard domains (#9904)
• [Fix] CSP doesn't work correctly for customer portal (#9903)
• [Fix] Agent listbox - scroll and search problem (#9738)
• [Fix] AWeber - subscribe fails with error: Invalid Subscriber IP address (#9842)
• [Fix] Invalid argument supplied for foreach() in MailChimp plugin (#9643)
• [Style] Obsidian: default avatar image is transparent (#9900)

• [Fix] CSRF error - export to CSV in SLA Log not working (#9899)
• [Fix] CSRF error - upload file to IVR (#9888)

• [Security] Remote Code Execution Security vulnerability (#9843)
• [Security] Invalid CSRF token, reload page to fix the problem (#9789)
• [Improvement] Zendesk migration can not be stopped (#9878)
• [Fix] La_Api_V1_Conversations_Helper is missing (#9832)
• [Fix] Time report doesn't work for agents (#9048)
• [Fix] Cannot listen call record/voicemail in old Twilio integration (#9803)

• [Feature] Viber integration (#4210)
• [Plugin] Pipedrive CRM Integration (#8896)
• [Improvement] Allow call routing time lower than 30sec (#9719)
• [Improvement] Activate/deactivate rule on edit screen (#9484)
• [Improvement] Better performance of La_WorkReport_ComputeConversationSlaReportsHourlyTask (#9207)
• [Improvement] Better error description when in "Host" string is not valid value (#8807)
• [Improvement] PHP 7.3 compatibility (#8374)
• [Improvement] Allow auto-changing of From email address when transferred to another department (#1831)
• [Improvement] Possibility allow/disallow use of Google Doc Viewer (#9798)
• [Security] Poor permissions in api keys api (#9419)

• [Fix] tags are not displayed in a tag list (#9785)
• [Fix] Undefined variable cookieName apiAuthUser.php (#9772)

• [Plugin] Klaviyo integration plugin (#5800)
• [Fix] LiveChat migration - Row does not exist (#9784)
• [Fix] Skip all rules of current type should not have a listbox (#9781)
• [Fix] Cannot modify header information - headers already sent by PageBase.class.php (#9775)
• [Fix] Play/stop button in sound configuration doesn't change on stop command (#9774)
• [Fix] Undefined index: opened in Task.class.php (#9769)
• [Fix] Internal chat tooltips regarding agent online status (#9768)
• [Fix] Plugin CSS should contain version number (#9767)
• [Style] Obsidian - Send integration code by email with wrong background color (#9790)

• [Fix] Migration error: Class 'Utilities_MigrationUtility' not found (#9765)
• [Fix] Directory not writable (#9763)

• [Security] Possible XSS (#9436)
• [Fix] Argument 1 passed to Gpf_Csp_CspSources::isValid() must be of the type string, null given (#9751)
• [Fix] Add Singapore where data center locations are mentioned (#9745)
• [Fix] Tags are not displayed in a tag list if they are imported (#9743)
• [Fix] Cannot use object of type stdClass as array in LiveChat plugin (#9739)
• [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
• [Fix] Wrong display at Agents / Departments grid if you change the cursor position (#9524)
• [Style] Review of FB icons (#9742)

• [Fix] Postponing mail cron postpones too much (#9750)
• [Fix] Enforce mobile app version 2.5+ (#9741)
• [Fix] ArchiveOldMessagesToAwsS3 can skip a lot of messages (#9616)
• [Fix] Leave an offline message button does not work sometimes (#9392)

• [Fix] Same department id is translated (#9735)
• [Fix] Chat load number is significantly different from number of ongoing chat's (#9727)
• [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
• [Fix] Stuck chats because of mobile app problems (#9716)
• [Fix] From API departments list is removed presetstatus but it is in KB (#9661)
• [Fix] When replying to a ticket moving UP or clicking on the text the empty space gets removed (#9566)
• [Style] Dark/White: No string's description in "Change password" window (#9647)

• [Fix] Fixes for old LA mobile apps (#9467)
• [Fix] Logout from mobile app leaves chat device online (#9697)
• [Fix] A non well formed numeric value encountered in MailRunner.class.php (#9715)
• [Fix] HelpScout migration fails with TypeError (#9710)
• [Fix] Sending an answer if you created a New ticket via hotkey CTRL+S causes a Timeout error in panel (#9708)
• [Fix] Conflict with shortcut Ctrl + K (#9699)
• [Fix] Chat availability report showing agent as unavailable for some departments (#9693)
• [Style] Obsidian theme - message merged from (#9707)

• [Plugin] Braintree Payments Integration plugin details in ticket cannot be shown (#9609)
• [Plugin] HelpScout import plugin configuration (#7222)
• [Improvement] Zendesk import jobs can use too much redis-Q memory (#9690)
• [Fix] Incorrect To: number when using HW device (#9701)
• [Fix] CSP refactor (#9686)
• [Fix] Call is ringing to paused agent (#9685)
• [Fix] CSP blocking Digitale recording playback (#9675)
• [Fix] Generating conversation code causes errors (#9673)
• [Fix] SQL error: Field "preset_status" doesn't have a default value (#9670)
• [Fix] APIv3 - wrong documentation of time report (#9666)
• [Fix] Option to switch off CSP and CSRF request checks (#9665)
• [Fix] Error on call transfer (#9658)
• [Fix] Zendesk import stuck (#9656)
• [Fix] HelpScout plugin migrates only active conversations (#9653)
• [Fix] Invalid CSRF token in KB MyTicket (#9644)
• [Fix] Saved filters showing 0 tickets in mobile app (#9624)
• [Fix] Facebook private message link was parsed as file (#9618)
• [Fix] PDF attachment preview not working for older files (#9617)
• [Fix] Update step 4.2.13 fails (#9610)
• [Fix] Agent X is calling with Agent X (#9605)
• [Fix] Chat shown in chat load report even after agent went offline (disconnected) (#9595)
• [Fix] Change footer and branding links (#9585)
• [Fix] Worktime does not work correctly (#9569)
• [Performance] Zendesk import plugin too slow (#9659)
• [Style] Firefox: IVR editor white spaces problem (#9681)

• [Plugin] Plugin to show customer orders from WooCommerce (#7931)
• [Fix] Undefined variable: allEnabled in Status.class.php (#9652)
• [Fix] Show more articles link doesn't work for articles in root (#9649)
• [Fix] You can merge tickets from social and KB sources (#9603)
• [Fix] Incorrect ranking message in exported HTML/PDF file (#8698)

• [Security] Agent can submit ticket as Admin via KB (#9322)
• [Performance] Optimize reading of emails jobs_hosting_emails.php (#9602)
• [Fix] Avatar (lettered colored) issue on mobile chat window (#9627)
• [Fix] Avatar letter visibility working randomly (#9526)
• [Fix] Disabled chat availability doesn't work in LiveAgent android app (#9621)
• [Style] White/Dark: in rules and change IVR (#9176)
• [Style] Missing style for expired session dialog in login screen (#9628)
• [Style] Ticket filter is not fully clickable (#9626)
• [Style] Material/Obsidian: Department statuses icons are not displaying for agent role (#9557)
• [Style] Material/Obsidian: Not possible to answer call in trial account - button covered (#8962)

• [Security] Request returns password back in the response (#9398)
• [Security] Insufficient authorization (#9397)
• [Security] Malware scanning not implemented for uploaded files (#9396)
• [Security] Increase default value for minimum password length (#9390)
• [Security] Use google docs viewer for doc, docx etc. (#9371)
• [Security] Show Remember Me checkbox in KB Login (#9359)
• [Security] Auth token is not locked to device (#9358)
• [Security] Cross-Site Request Forgery (#9355)
• [Security] Option to hide upload image from url (#9302)
• [Security] Improve security in SSO (#9007)
• [Security] Session not invalidated after admin logouts from KB (#8816)
• [Security] Content-Security-Policy, Strict-Transport-Security headers (#7926)
• [Security] Update CKEditor (#7925)
• [Security] Login CSRF (#6248)
• [Feature] Add variable Agent avatar to email templates (#9291)
• [Feature] Rules workflow - include/exclude specific rules in execution plan (#9181)
• [Plugin] Jira plugin (#2541)
• [Plugin] Kayako migration plugin (#4760)
• [Plugin] Plugin for Magento 2 (#4388)

• [Fix] ArchiveOldMessagesToAwsS3 can skip a chunk (#9611)
• [Fix] Login to LivePhone app doesn't work: 500 Internal server error (#9594)
• [Fix] Update 5.16.36 cannot process a lot of API keys (#9586)
• [Fix] HelpScout migration plugin stoped work on token validity expiration (#9607)
• [Fix] Posible problems on migration big data comm100 (#9567)
• [Plugin] LiveChat migration plugin (#8533)

• [Fix] Mass Actions Not Working (#9584)
• [Performance] Optimize mail fetching cron task scheduling (#9583)

• [Security] Possible XSS (#9522)(#9508)
• [Fix] Dashboard can't load if there are too many unread news (#9577)
• [Fix] Undefined offset: 0 in InsertBuilder.class.php (#9563)
• [Fix] Answers in RTL text direction are displayed incorrectly (#9550)
• [Fix] Shopify plugin: update current version tag (#9547)
• [Fix] First Hover effect doesn't work when Animation is set for a chat button (#9538)
• [Fix] Not all languages are visible in languages grid (#9532)
• [Fix] Mailchimp integration not working properly after incorrect/wrong API (#9043)
• [Fix] Not all facebook private messages are fetched (#8839)
• [Fix] Help Scout migration plugin - migrate KB entries as well (#7662)
• [Fix] Suggestion to Mailchimp integration (#6784)
• [Fix] MailChimp plugin with double opt-in should change list options to "pending subscription" (#4274)
• [Fix][Standalone] Missing dial_out_prefix_length field on standalone LA (#9543)
• [Style] Wrong styling of KB items in agent panel Knowledbase section (#9561)
• [Style] Change recipient options button (#9514)
• [Style] Agent's image in chat invitation is broken when no image was set (#8765)

• [Security] HTML injection which can lead to spoof users and possible XSS (#9496)
• [Security] setUserDetails and user logged in to KB (#9210)
• [Fix] Zendesk migration plugin fails on first task run (#9499)
• [Fix] Zendesk migration plugin configuration bug (#9498)
• [Fix] La_PlannedTasks_LogoutAgentWithoutSessionJob_Perf Unhandled exception (#9494)
• [Fix] Chat in popup not working for new visitors (#9492)
• [Fix] Problems with rule transfer to same department and assign to agent (#9459)
• [Fix] Mail fetching gets stuck on email with empty header (#9444)
• [Style] In-page form issue - send button is misplaced (#9491)

• [Security] Stored XSS (#9495)
• [Feature] Force tag - allow replying only to tagged tickets (#9276)

• [Security] Stored XSS (#9489)
• [Security] Spamming through Test mail function (#9441)
• [Improvement] Zendesk migration plugin - migrate KB articles (#3479)
• [Improvement] Zendesk - import also archived tickets (#6961)
• [Improvement] Freshdesk import plugin: import also companies (#4096)
• [Improvement] Freshdesk migration plugin - migrate Forum (#3670)

• [Fix] Help Scout Migration plugin doesn't work (#8912)
• [Performance] Some messages are not archived in S3 and stay in DB (#9330)

• [Fix] Video chat button does not call onOnline, onOffline methods (#9172)
• [Fix] Instagram deleted ticket will not fetch new comments (#9242)
• [Fix] Display info how correct integrate Instagram account (#9122)
• [Fix] Instagram Fetch mentions not working (#9241)
• [Fix] Only variables should be passed by reference in ArchiveOldMessagesToAwsS3 (#9374)

• [Performance] Moving object to AWS is too slow (#9327)
• [Fix] Not able to log in on LiveAgent iOS app (#9346)
• [Fix] Use ENCRYPTION_KEY also for AWS data encryption (#9300)
• [Fix] Missing rows in Chat overview grid (#9054)

• [Security] Invitation doesn't use https when loading gravatar (#9326)
• [Fix] Undefined property: stdClass::$S (#9328)
• [Fix] Undefined index in SessionHandler.class.php (#9323)
• [Fix] Welcome message sent two times if chat started from invitation (#9307)

• [Security] hide from error message ips in uploadvalidator (#9301)
• [Security] encrypt API keys (#9297)
• [Security] URL validation - security plugin for downloadable installations (#9295)
• [Feature] Comm100 migration plugin (#9212)
• [Fix] Content-Type: multipart/voice-message not supported (#9275)

• [Security] Unsecure file open-flash-chart.swf still in LA project (#9260)
• [Security] Public ticket code is sensitive information (#8884)
• [Feature] Slack integration - add variable for clickable ticket ID (#9141)
• [Feature] Allow posting to private Slack channels (#9215)
• [Performance] LiveAgent connects to Clamv even if there is no file for processing available (#9251)
• [Fix] X-Cart plugin compatibility with v 5.4 (#9243)

• [Important notice] Database password is used for encryption, so in case of standalone licenses is very important to not loose this password. You can also explicitly save it to settings.php as ENCRYPTION_KEY.

• [Security] Authtoken not invalidated when 2FA enabled (#9003)
• [Security] Third party services passwords are stored as plain text (#5616)
• [Feature] Instagram integration (#3521)
• [Improvement] Option to see if agent have 2FA (Two Factor Authentication) in the agents grid (#9074)
• [Improvement] Allow SVG image format for custom image button (#7403)

• [Feature] KB - own html - userid variable (#9184)
• [Fix] winmail.dat can break processing of email (#9157)
• [Fix] tickets api failed with error 500 (#9185)
• [Fix] Agent is able to save/create rule with "Perform action - send Slack message" without selecting Slack user or channel (#9166)
• [Fix] Push notifications not working for LiveAgent Android and iOS (#9148)
• [Fix] 'Invalid JSON data: Value of required model key count is null' in iOS app (#9108)
• [Fix] Shopify integration plugin doesn't integrate the chat button (#8945)
• [Fix] Incorrect "Custom filter" description when "custom date" filter is used (#8937)
• [Fix] Some ticket fields name can break html in Tickets - Edit filter (#9193)
• [Performance] Cron jobs can overload DB server with many small and active LA accounts (#8981)
• [Performance] Time rule 'sleep until' (#7214)

• [Fix] Duplicate of Slack Notification system rule (#9084)
• [Fix] On Android sorting is not working by all columns in Tickets grid (#9082)
• [Fix] Remove a company's contacts is applied to all contacts of all companies (#9057)
• [Fix] Account checkout - VAT ID field should remove spaces automatically (#9091)
• [Fix][Standalone] mod_rewrite check fails for url with certificate problem (#9089)
• [Fix][Standalone] Installation fails (#9106)

• [Fix] Typo in Email configuration steps (#9051)
• [Fix] Filtering "for" in Reports section doesn't work (#9008)
• [Fix] SLA log -> Export does not work (#9022)
• [Fix] API: Tickets SLA Log - date filter is ignored (#8979)
• [Fix] Export to CSV doesn't work correctly with Status or Date filter (#8822)
• [Fix] API Tickets SLA Log report not correct (#2611)

• [Fix] Chats are stuck in queue when toSolve is disabled for department (#9050)
• [Fix] Call to undefined method setError() in Chat.class.php (#9042)
• [Style] Tag with just a letter in the first word doesn't show correctly (#9037)

• [Fix] Forward of a forwarded message group (#8546)
• [Fix] Forward is not working if messages are archived in AWS (#9001)
• [Fix] Cram MD5 SMTP authentication does not work (#9034)
• [Fix] API v1 key doesn't have privileges to read mail accounts and chats (#9012)
• [Fix] pack(): Type H: illegal hex digit n in PushNotification (#9004)
• [Fix] Max queue length for chat button is not working properly (#8843)
• [Fix] Failed to connect to IPv6: Network is unreachable (#8751)
• [Fix] IMAP skips mail if UID FETCH command fails (#8691)
• [Fix][Standalone] Error 'There is already an active transaction' after merge tickets (#8972)

• [Fix] Problem with utf-8 in contact's city and country (#9016)
• [Fix] Parameter must be an array or an object that implements Countable in contact_form_fields.stpl (#8961)
• [Fix] Cannot find contact by name in To number when making new call (#8934)
• [Fix] Canceled chat from pre-chat form with message stay in INIT state (#8574)
• [Fix] Chat session expiration problem (#7611)

• [Feature] Customer portal's My tickets filters (#8039)
• [Fix] Trial mail limit mistakenly applied to Appsumo variation account (#8950)
• [Fix] Update step 5.12.7 fails on account migrated to cloud (#8924)

• [Feature] Public tags visible to customer in my tickets (#8720)
• [Feature] Force embeded chat window also for mobile devices (#2256)
• [Performance] Response 429 Too many requests can overload infrastructure (#8897)
• [Fix] Two cases when update step 5.15.8 can be failed (#8983)
• [Fix] Slack template variable $agentConversationUrl not replaced with value (#8980)
• [Fix] Shopify Integration plugin keeps loading (#8965)
• [Fix] Cannot declare class La_Model_Sla_BaseLevelForUpdateStep - already in use (#8963)
• [Fix] Invalid argument supplied for foreach() in Aweber plugin (#8953)
• [Fix] Calling Digitale incoming_handler.php without arguments created a call (#8923)
• [Fix] Categories aren't displayed while creating new article (#8911)
• [Fix] Fast tracking request is failing with response 404 (#8883)
• [Fix] Agent channel listbox on dashboard displays only first row (#8882)
• [Fix] Calls stuck in Queue (#8873)

• [Fix] KB search on QU LA returns 500 error (#8959)
• [Fix] Slack notification - rule action not visible for Queue length changed context (#8956)
• [Fix] better Slack user/channel select box (#8949)
• [Fix] json_decode() expects parameter 1 to be string, array given in MessageGroup.class.php (#8955)
• [Fix] Call to a member function isForwarding() on null (#8952)
• [Fix] SLA log timezone problem (#8760)

• [Fix] Add option to report 0 in time report (#8903)
• [Fix] APIv3: Call for get ticket messages return no content if they are in AWS (#8898)
• [Fix] MultiKbs have same styles after update (#8866)
• [Fix] Using "Assigned to" filter in SLA compliance report gives wrong results (#8626)
• [Fix] "Error connecting to Asterisk to remove account data" on account suspend (#8337)
• [Fix] Shopify plugin API calls refactoring (#8336)

• [Fix] Refactor of payment methods in hosted accounts
• [Fix] Unable to transfer ticket with enabled Slack plugin (#8946)
• [Fix] Loop in update 5.15.8 (#8900)
• [Fix] Grid not refreshed sometimes after change in ticket (#8886)

• [Fix] Invitation fails on customer's side with 500 error (#8910)
• [Fix] Assigned agents sorting in Departments grid is wrong (#8909)
• [Fix] Incorrect chat button state connected to Let visitor choose department (#8470)

• [Improvement] Forwarding email account aliases (#6047)
• [Performance] Redis-q out of memory - limitation of mass actions (#8830)
• [Style] Blank contacts in contact listbox (#8879)

• [Fix] Grid shows incorrect count of selected rows (#8717)
• [Fix] Add confirmation dialog to mass action (#8035)
• [Fix] Call to undefined method in mail account connection test (#8869)
• [Fix] Firefox 69 error (#8867)
• [Fix] My tickets in customer portal - Cannot read property 'replace' (#8864)
• [Fix] Removed class La_Perf_Redis_BrowsersCleanupJob still used in update 4.62.4 (#8861)
• [Fix] Error during update of migrated installation from version prior to 5.12 (#8860)
• [Fix] Search query is not cleared when saved filter is clicked (#8803)
• [Fix] Update step 4.17.11 fails (#8730)
• [Fix] Update step 4.63.21 fails (#8862)

• [Fix] Incorrect outgoing email charset (#8857)
• [Fix] Agents grid panel avatar first letter is by email, not by first name (#8854)
• [Fix] Ticket open is failing (#8834)
• [Style] Obsidian theme - style corrections (#8853)(#8851)

• [Important notice] Old Slack plugin has been removed. There will be new Slack feature, but only for cloud installations.

• [Important notice] New format of GeoIp database file GeoLite2-City is required.

• [Feature] Automated Callback function for the Call Center (#8475)
• [Feature] Support "Rich text" format - winmail.dat attachments (#8482)
• [Feature] True Reopen action for ticket, mass action and rule action (#8595)
• [Feature] Possibility to whitelist port in HTTP Request (perform action) rule (#5795)
• [Feature] New dark agent panel theme - Obsidian (#8324)
• [Improvement] Display CC and BCC in the mail outbox view columns (#8663)
• [Improvement] Automatically prefill next available dial out prefix when creating number (#8501)
• [Improvement] Add variable for 'Start URL' to email templates (#7985)

• [Fix] Double outgoing call (#8757)
• [Fix] Outgoing call fails: Child call has wrong direction out (#8256)
• [Fix][Standalone] Add logging of elasticsearch errors from DB queue processor (#8813)

• [Plugin] BigCommerce plugin for orders (#3315)
• [Fix] ElasticSearch KB suggetion boost tweaks (#8814)
• [Fix] Ticket grid not refreshed after opened ticket is changed (#8811)
• [Fix] Knowledgebase search doesn't work from agent panel (#8805)
• [Fix] To solve enabled department setting should be checked by default (#8804)

• [Fix] Rename Tickets label to Ticket filters (#8799)
• [Performance] Recompute filters period optimalization (#8784)

• [Fix] Recent tickets indicator not working (#8785)
• [Performance] Mass action caused refresh loop on tickets grid (#8788)

• [Fix] SLA Log grid does not display SLA type "first_assign" (#8768)
• [Fix] Agent name is shown incorrectly on call transfer (#8763)
• [Fix] Missing columns 'conversationid' and 'channel_type' in CSV export (#8747)
• [Fix] Tickets count is hidden after tickets selection is changed in grid (#8735)
• [Fix] Export to CSV does not work for big result-sets (#8631)
• [Fix] Filter reset after sorting (#8625)

• [Performance] Limit message length (#7241)
• [Performance] Performance problem with filters computing (#8687)
• [Fix] Mobile App data is not restored on Asterisk on unsuspend (#8701)
• [Fix] Millenniums overdue displayed in SLA log (#8668)

[Important notice] From this version minimum required PHP version is 7.1

• [Feature] Add Active status as filter into Rules (#8153)
• [Feature] Dial out prefix limited to max 99 (#8321)
• [Feature] Option to change the "Call" text in a button (#8257)
• [Fix] Conversation 'datechanged' specification (#3807)

• [Fix] Agent ranking still doesn't work (#8684)
• [Fix] Incorrect time in exported to HTML/PDF file. (#8677)
• [Fix] Material theme - missing alt on canned messages (#8669)
• [Fix] Ticket history export to CSV not working in Firefox (#8665)
• [Fix] Postpone calendar doesn't work in Firefox (#8530)
• [Fix] MultiKB dir should contain only ascii chars (#8524)
• [Fix] Knowledgebase search needs to be enhanced (#453)

• [Fix] Ticket Attachments Management plugin doesn't show files stored in AWS (#8645)
• [Fix] Edit company contact contains all tickets (#8637)
• [Fix] SQL request error on ticket search (#8635)
• [Fix] Only 10 FROM numbers available (#8534)
• [Fix] Rule action transfer ticket doesn't reopen ticket (#7750)

• [Fix] Variable {$lastMessageFromRequester} is empty in action Send Mail (#8608)

• [Fix] API v3: Authentication not working for specific account (#8604)
• [Fix] Add more countries to 'Authentication failed' error when saving mail account (#8603)
• [Fix] Bad validation in Edit email template form for messages to display textbox (#8592)
• [Fix] Tickets indexing reliability (#8582)
• [Fix] Contact saved with empty phone number as unique field (#8556)
• [Fix] Cannot rate agent after chat (#8551)
• [Fix] iconv - Detected an illegal character in input string (#8502)
• [Fix] Ticket created rule executes twice on new chat started from pre-chat form (#8500)
• [Fix] Turning off routing in mobile app creates empty values in qu_la_user_deparments (#8223)

• [Performance] Standalone installations - slow ticket load (#8610)
• [Fix] Video chat / call corrupted (#8605)
• [Fix] Agent info (avatar+name) incorrectly displayed in invitations (#8569)
• [Fix] Devices screen throws api request limit error (#8539)

• [Performance] Slow encryption of bigger messages (#8580)
• [Fix] Crons delays on young accounts (#8588)
• [Fix] Whitelabel domain SPF check (#8562)
• [Fix] Filter "Created" in ticket grid filters by server time (#8555)

• [Fix] LiveAgent mobile app - custom ticket filters do not work (#8559)
• [Fix] Forward action should collapse quoted text in editor (#8545)
• [Fix] Only 10 FROM numbers available in version 5.13 (#8534)
• [Fix] In-page form with different fields for different departments doesn't work (#8523)
• [Fix] Shopify plugin doesn't add buttons when the ID doesn't start with number (#8503)
• [Fix] Contact browser info contains all stored records (#8495)
• [Performance] APIv3 _perPage is not limited (#8484)

• [Security] XSS vulnerability (#8515)
• [Fix] Export to CSV does not work when custom filter is used (#8506)
• [Fix] Event logs - change of columns in view (#8497)
• [Fix] Jira Service Desk migration plugin - attachment download error (#8479)
• [Fix] Jira Service Desk migration plugin improvements (#8478)
• [Fix] Sorting of tickets in saved filters (#8471)
• [Fix] Permission denied UDS when started chat is assigned to agent by rule (#8468)
• [Fix] "lost internet connection or disconnected" message is appeared but chat is still running (#8426)

• [Security] stored Cross-Site Scripting xss (#8352)
• [Security] Internal knowledge base articles shows in public search result (#7974)
• [Security] Better encryption for data stored outside LiveAgent database (#6614)
• [Fix] Failed to subscribe / unsubscribe channels (#8451)
• [Fix] Row does not exist in LA API responce on call rerouting (#8437)
• [Fix] Broken quoting in email reply from agent panel (#7763)
• [Fix] PHP 7.2 compatibility throws error with cronjob (#7684)
• [Fix] PREG_JIT_STACKLIMIT_ERROR in ticket export to HTML or PDF (#8351)
• [Documentation] Make API v3 documentation more readable (#6310)
• [Documentation] Better description for API v3 authorization (#8477)
• [Performance] Time rule with action "stop other rules" executes every minute (#8390)
• [Performance] Backup all old messages (#8388)

[IMPORTANT NOTE] Default time zone for new installations is UTC. For existing installations that do not have TIMEZONE in settings.php the timezone will be set to America/Phoenix (Phoenix does not use daylight saving and is same zone as actually using PDT=Los Angeles daylight saving)

[IMPORTANT NOTE] mod_rewrite is mandatory from this version

• [Fix] Transition effects during switching time zone from PDT to PST (#7693)
• [Performance] Refactor slow grids (#7884)
• [Performance] Optimization of Grids and API scrolling through big resultsets (#7780)
• [Security] XSS vulnerabilities (#8212)(#8210)
• [Security] Events permissions (#8190)(#8346)(#8182)(#8177)(#8346)
• [Security] Mandatory fields in prechat forms should be validated on server (#8174)
• [Feature] Rule action - set custom field value (#5185)

• [Fix] iOS push certificate will expire in 20th Jun (#8456)
• [Fix] Incorrect api version parsing (#8428)
• [Fix] Outgoing mail is in 'Waiting" state until Agent send another mail. (#8300)
• [Performance] Customer send huge amount of email in very short time (#7374)
• [Performance] Decrease limit of outgoing emails for built in mail account (#8467)

• [Performance] Customization of settings for messages archive to AWS S3 (#8358)

• [Fix] Shopify plugin: API calls do not work because of versioning (#8332)

• [Security] SQL Injection vulnerability (#8304)
• [Fix] Agent is not able to transfer the chat in material theme (#8312)
• [Fix] LDAP login not working if ldap_id contains comma (#8302)
• [Fix] Undefined property in Freshdesk_Task.class.php (#8271)

• [Fix] Wrong system message (#8265)
• [Fix] Integrity constraint violation: Duplicate entry for key 'PRIMARY' (#7793)

• [Security] More secure cookies (#8245)
• [Fix] LA API response: Internal server error: Undefined variable: conversationCall (#8263)

• [Fix] Error on incoming call processing when agents are offline and mobile app is used. (#8183)

• [Security] Remove checking command for visitor existence (#8251)
• [Fix] Unable to resolve session (#8250)
• [Fix] Error: Unknown column 'conversationid' in 'field list' (#8234)
• [Fix] Calls do not work after domain change (#7706)

• [Fix] Search and replace plugin doesn't process prechat form message, contact form fields (#7880)

• [Security] Reflected XSS (#8197)
• [Fix] Bugs in update 5.12.6 (#8194)(#8199)
• [Fix] Cannot connect to server. stream_socket_client(): unable to connect to… (Unknown error) (#8198)

• [Fix] Undefined variable tagNames in ExportDriver.class.php (#8180)
• [Fix] Incompatible declaration (#8178)
• [Fix] Freshdesk plugin imports max 9000 tickets (#8176)
• [Fix] JavaScript API setVisitorLocation(location.href) does not work properly (#8172)
• [Fix] Data error in active calls table (#8156)

• [Fix] TimeZone GMT+6:30 is missing (#8155)
• [Fix] Task La_Task_CallCheckTask threw exception Row does not exist (#8139)
• [Fix] Agent is able to save Voice Status with empty device value (#8123)
• [Fix] Panel moved to bottom, empty space at top (#8025)
• [Fix] Invalid Api Key in Agent panel (#7758)

• [Fix] Improve system message when a message is added to full ticket (#8143)
• [Fix][Standalone] Update 4.63.11 fails if DB does not support fulltext index (#8074)
• [Style] Material theme style corrections, Material theme as default (#8140)
• [Style] Replace old branding (#5508)

• [Fix] Changed time in tickets grid disappeared (#8136)
• [Fix] Class La_Features_SearchReplace_Config not found (#8135)
• [Fix] Elasticsearch: Put mapping request failed (#8127)
• [Fix] Broken listboxes width on first expand (#8081)
• [Fix] Conversations history export to CSV invalid format (#8058)
• [Fix] Unable to save customer profile changes in customer portal (#8043)
• [Style] Black, White themes. Set better style for "Postal address" window. (#8134)
• [Style] Material theme - sound configuration (#8128)
• [Style] Material theme - missing focused style in listboxes (#8133)

• [Security] Cross-site request forgery (CSRF) (#7907)
• [Feature] Rule action 'delete custom field value' (#7945)
• [Feature] Rule context 'before message added' + action 'replace text' (#7943)
• [Feature] Multi KB available also for hosted accounts (#7257) (#2836)

• [Fix] Clone agent fails if Phone feature is disabled (#8104)
• [Fix] Spam ticket is reopened on next answer (#8026)

• [Fix] Assigned to anybody nobody items positioned incorrectly (#8099)
• [Fix] Misleading text regarding LiveAgent Phone app (#8077)
• [Fix] KB search widget cannot be closed (#7881)
• [Fix] Param "C" in old mobile services returns null instead 0 (#7861)
• [Style] Cron screen styling (#8110)
• [Style] Material theme - attachment name (#8109)

• [Security] XSS through email (#8046) (#8047)
• [Performance] Slow update step 5.11.18 (#8072)
• [Fix] Notification on internal "chat from TicketID" is sent twice (#8080)
• [Fix] Link to queue cron KB article not displayed in some brands update (#8075)
• [Fix] API v3 authentication: Proper HTTP codes (#8067)
• [Fix] Call to undefined method _sys() in Api.class.php (#8066)

• [Fix] Features details array is not cleared before load (#8031)
• [Fix] User is now on message added incorrectly (#7999)
• [Fix] API v3 PUT on Contact does not work properly (#7978)
• [Fix] FreshDesk import - preg_match() expects parameter 2 to be string, array given (#7970)
• [Fix] Agent's recent conversations not cleared, impossible to start internal chat (#7933)
• [Fix] Mobile app chat settings does not change online state (#7833)
• [Fix] Final fix - Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
• [Fix] Magento plugin does not display orders for guest purchases (#558)

• [Fix][Standalone] Missing queue.php file in installation package (#8001)
• [Fix][Standalone] Digitale - handle parallel call to incoming_handler (#7647)

• [Performance] Typing indicator overpowered pushstream with empty events (#7991)

• [Security] Internal knowledge base articles shows as items in public search result (#7974)
• [Fix] Agent alias variable is not recognized in manual invitations (#7799)
• [Fix] Calls are routed from queue to offline when there are more than 10 calls in queue (#7755)

• [Fix] Call to undefined method La_Model_Contact::getContact() (#7967)
• [Fix] API v1 - Error when adding customer to group (#7947)
• [Fix] HTTP request rule actions are working within only 1 hour after saving (#7906)
• [Fix] Owner account missing authusers row (#7730)

• [Fix] Remember me is not working (#7958)
• [Fix] Zendesk import error: invalid value -1 for id attribute (#7954)
• [Fix] Incomplet data in Redis cache (#7908)
• [Fix] Actual visitor URL set by JS is not changing in chat header and is not added as message (#7786)

• [Security] Password is returned from login request (#7835)
• [Security] Better password management (#4002)
• [Feature] Improve Devices screen (#6825)
• [Feature] Add possibility to use custom favicon of customer portal (#4346)
• [Fix] Web phone device with wrong credentials sends many register requests (#7738)
• [Fix] Add IP column to audit log grid (#7759)
• [Fix] Ticket history report - export to CSV does not work (#7620)
• [Fix] Listbox options in Submit Ticket Form are shown incorrectly (#7559)
• [Fix] Mass action dialog keeps showing 'scheduling mass action' (#6988)
• [Fix] KB and multiKB fixes and improvements (#4799)
• [Fix] Agent cannot login - Too many rows (#7720)

• [Fix] Video call not working, createObjectURL was changed (#7922)
• [Fix] Nicereply plugin - change URL (#7916)

• [Fix] Creating / converting to registered visitor in API v3 (#7527)
• [Fix] ES script reindex_v1 is not stored if ES in account was eneabled before (#7883)

• [Fix] Increase allowed minimum call routing time in call settings (#7848)
• [Fix] "User is now on:" wrong web address (#7639)

• [Fix] Data errors in listboxes (#7804) + (#7800)
• [Fix] Ticket automatically deleted with Reason: Visitor hasn't left email address to contact him (#7635)
• [Style] Material theme - Broken design in News bottom bar (#7820)

• [Fix] Agent panel of SaaS account stuck on loading (#7794)
• [Fix] ElasticSearch bulk item has failed with error: failed to parse [datecreated] (#7748)
• [Fix] Empty header Cc: in emails (#7745)
• [Fix] Base64 JS conflict on customer's website (#7726)
• [Fix] Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
• [Fix] Row doesn't exist when saving custom ticket field value (#7805)

• [Feature] Set / update actual URL via JavaScript API (#7293)
• [Fix] Impossible to remove Call device (#7517)
• [Fix] Agents without alias are displayed on forum as Anonymous (#7503)
• [Fix] Shared ticket filters setting ALL does not work (#7329)
• [Fix] API v3: JSON format error throw bad type of error response (#7347)
• [Fix] Contact groups leading comma causes failure to index ticket (#7405)
• [Fix] Add allowed types message to file validator (#7524)

• [Fix] Silently skip not existing alias during ES index update (#7761)
• [Fix] Custom button image is automatically removed (#7732)

• [Fix] LaRunningChat cookie value contains '=' (#7741)
• [Fix] mass actions do not perform the chosen task (#7683)

• [Fix] Chat invitation color settings are wrong (#7728)
• [Fix] Twitter character limit should be 280, not 140 (#7721)
• [Fix] Amazon S3 plugin troubleshooting error messages (#7705)
• [Fix] Rule action 'HTTP Request' sometimes fails with 'Connection Timed out' (#7679)
• [Fix] Internal call is declined automatically (#7520)

• [Fix] Retry of update step 5.9.6 always fails (#7704)
• [Fix] Forced time tracking is blocking whole panel (#7674)
• [Fix] Dial out prefix must be unique (#7644)
• [Fix] Change hosted account domain doesn't change default mail account hostname (#6970)

• [Fix] DST change causes infinite loop in Gpf_Model_QueuePlannedJob (#7697)
• [Fix] Custom translation of "Search results" in KB does not work (#7694)

• [Fix] Push notifications not working on LiveAgent Android app (#7667)
• [Fix] Ticket history display time stamps in server time zone (#7619)
• [Fix] Visitor with running chat on domain a.ladesk.com can't start chat on b.ladesk.com (#7584)
• [Fix] Internal call from a ticket displays customer's name instead of agent's name (#7346)
• [Fix] Dont sent notification from email marked as spam (#7316)
• [Fix] Answer not added to ticket, after reload still as draft (#7249)
• [Style] New Contact form thank you page gets cut off (#7589)

• [Fix] Undefined variable: apiKey Auth.class.php (#7606)
• [Fix] Race condition during contacts index creation (#7604)
• [Fix] Admin cannot add/remove himself from being available for calls. (#7586)
• [Fix] Default language setting isn't applied in new trials (#7555)
• [Fix] Cookie ''LaRunningChat'' is not created on double domain eq .com.br (#7518)
• [Fix] Not possible to upload multiple file types (#7509)
• [Fix] Bugs in Desk.com migration plugin (#7478)

• [Important notice] From this version all database tables must use InnoDB storage engine (except for qu_la_conversations_search which uses MyISAM), and database and all tables and columns must use collation utf8_general_ci (except for some specific columns changed by application to utf8mb4_general_ci).
• [Security] Add rate limiter for dns check for custom domain and spf check (#7481)
• [Feature] Voice driven input field (#7471)
• [Feature] A report for a ticket lifecycle (#3900)
• [Fix] Banned IP is able to submit ticket (#7043)
• [Fix] IP Ban does not work for Forum posts (#7473)
• [Fix] Changes in call transfer (#6781)

• [Fix] Images in FB posts not displaying due to files permission control (#5110)
• [Fix] ElasticSearch bulk item has failed with error: failed to execute script (#7505)
• [Fix] Can't download ticket attachment (#7533)

• [Security] Restrict uploaded files using MIME types, not suffixes (#7361)
• [Fix] "User is on: …" wrong notification in the chat (#7469)
• [Fix] "Agent left the chat" wrong notification (#7442)
• [Fix] Chat messages not delivered to visitor (#7295)

• [Performance] Optimize filter open tickets count computation (#7422)
• [Performance] Optimize slow SQL query in tickets grid (#7408)
• [Performance] Logins table optimization (#7384)
• [Performance] Slow sql recent tickets grid - huge amount of assigned departments to agent (#7381)
• [Fix] Add visitor URL change as system message in chat (#7298)
• [Fix] Not possible to connect new Twitter account (#6974)

• [Fix] Form with more departments - cannot read property a of null (#7433)

• [Performance] Deleting from table qu_g_file_links cost huge amount of time (#7402)

• [Performance] Delete old auditlog entries (#7367)
• [Fix] Visitor changes when chat starts (#6885)
• [Fix] Allow user change status in department does not work (#7299)
• [Fix] Reroute is being called also after chat is answered (#7290)
• [Fix] Hidden KB suggestions in some pre-chat form's themes on mobile devices (#7314)

• [Fix] Standalone - Uncaught Error: Class 'Statsd' not found (#7309)
• [Fix] 'Forward email' action fails if part is missing header 'Content-ID' (#7278)
• [Fix] System message 'changed ticket owner' being added redundantly (#7206)
• [Style] Material theme fixes (#7308)

• [Feature] New agent panel theme Material - BETA (#5331)
• [Performance] API v3: Dedicated 'GET message' call to load quoted messages (#7194)
• [Performance] Unnecessary conversation indexation (#7171)
• [Performance] If widget is disabled tickets are still created (#7041)
• [Performance] Optimize agent login/logout speed (#4537)
• [Fix] Welcome message and logout link for registered visitors in contact form (#6885)

• [Fix] 'lost internet connection or disconnected' in the middle of chat (#7279)

• [Fix] Answer not added to ticket, after reload still as draft (#7249)
• [Fix] System message 'changed ticket owner' being added redundantly (#7206)

• [Fix] Notification sound cannot be played autopause issue (#7237)
• [Fix] Error in La_Task_DeleteUnusedVisitors (#7234)
• [Fix] Amazon S3 client does not set connection timeouts (#7226)
• [Fix] Wrong value in Average chat pickup time report (#7219)
• [Fix] ElasticSearch client does not set connection timeouts (#7217)
• [Fix] Chat button with pre-chat form with popup setting is broken (#7185)
• [Fix] Undefined offset: 1 in MessageGroup.class.php (#7239)
• [Fix] Using first active mail account. Mail account not set. (#7218)

• [Feature] API to see whether agent has a chat/call (#5485)
• [Security] Spoofing 3rd party e-mail addresses (#6730)
• [Security] Loading customer details for chat from cookies is not safe in some cases (#4423)
• [Performance] Slow select in La_Task_DeleteUnusedContacts and La_Task_DeleteUnusedVisitors (#6662)
• [Performance] Slow SQL select in gamification badge 'cleaner' (#6837)

• [Fix] New chat button is still OFFline when agent logOUT and then logIN (#7209)
• [Fix] It is possible to have set non-existing device as call receiver (#7180)

• [Fix] Create Feddback button doesn't work properly (#7129)
• [Fix] Error when indexing legacy messages (#7179)
• [Performance] Remove fulltext index in qu_la_contacts (#7143)

• [Feature] Show only agent's alias in chat and emails (#2022)
• [Feature] Option to enable viewing KB in iframe (#7059)
• [Feature] API v3 /tickets/{ticketId}/messages (#6892)
• [Feature] KB article draft automatic save (#3077)

• [Fix] Page visit tab is permanently hidden on cloud (#7132)
• [Fix] HelpScout import plugin stucked on users import (#7127)
• [Fix] Update 4.44.2 - Row does not exist (#7089)

• [Fix] Forwarding mail account activation failing (#7103)
• [Fix] Incoming call is cancelled with internal call (#7106)

• [Features] DTMF input for IVR (#7062)
• [Fix] MAIL_REFERENCES_MYSELF not working (#7079)
• [Fix] Contact widgets don't work in IE11 (#7038)
• [Fix] GeoIP plugin changes due to Google Maps API policy update (#7086)

• [Performance] Optimize SELECT from qu_la_page_visists table in APIv3 call (#7031)
• [Fix] Creating agent from a registered visitor doesn't create devices (#7063)
• [Fix] Unhandled null returned from Session::getValidTo() (#7060)
• [Fix] Default 'Ticket Resolved' email template is broken (#7051)
• [Fix] Broken owner contact causes 'Row does not exist' when opening ticket (#7040)
• [Fix] Android app returns internal server error on all LA versions (#7037)
• [Fix] Using custom ticket fields in integration javascript doesn't work (#7033)

• [Feature] Option to disable Start chat again button (#6770)
• [Feature] Create filters available to all agents (#1670)

• [Feature] Custom new ticket action (#6764)

• [Fix] Never ending loop of cron task with DB driver for queue jobs (#6939)
• [Fix] SLA SQL - Invalid datetime format (#6945)

• [Style] Images of FB pages are too large (#6930)
• [Fix] Chat again resolve ticket if the original conversation was transferred to department where is no-one available for chat (#6793)

• [Imortant notice] From this version PHP 7 is required and it is compatible only with Elasticsearch 6. For more details see https://support.ladesk.com/127000-LiveAgent-Requirements

• [APIv3 change] apikey can no longer be sent as GET URL parameter. Send it as header or in POST data.

• [Feature] Ticket ID and Closed filter in SLA log reports (#6515)
• [Feature] APIv3 'create agent' endpoint (#6605)
• [Feature] Copy/clone a rule (#2442)

• [Feature] Transfer call to extension (#6510)

• [Security] APIv3: It shouldn't be possible to send apikey as url parameter (#6400)
• [Security] OAuth misconfiguration allow to access another user Twitter account (#6725)
• [Security] Rate limit of new user registration in KB (#6823)
• [Security] Remove modulesinfo.php from scripts/ folder (#276)

• [Security] Remove open-flash-chart.swf (#4157)

• [Performance] Slow reindexing of new tickets when created by cron task (#6925)
• [Performance] Wrong filter ticket counts - increase speed of reindexing changes in ticket (#5831)
• [Performance] Rate limit number of searches to KB search (#6664)
• [Performance] Async requests from UI (#6676)
• [Performance] ReindexContactJob should be able to index more contacts at once (#6668)
• [Performance] SQL command to qu_la_agentrankings - too many calls (#6710)
• [Performance] Missing index in qu_la_conversation_relations (#6711)
• [Performance] Slow logs from Event logs grid request (#6643)
• [Performance] Support of latest elasticsearch versions (#6274)
• [Performance] Add index.* specific directives for elasticsearch (#6505)
• [Performance] QU LA - contacts for requested by condition in rules load slowly (#6353)

• [Fix] ContactFields created via javascript API not assigned correctly (#6832)
• [Fix] Row call_max_queue_time does not exist when saving phone settings (#6836)

• [Security] Ticket attachments access (#6762)
• [Security] Request rate limit improvement (#6756)
• [Fix] New call / internall call action missing (#6808)
• [Fix] generateWidget.php is not cached for invitations (#6800)
• [Fix] Limit search query length (#6794)
• [Fix] Flag is not displayed for contacts with avatar (#6792)
• [Fix] Automatic retry of timeout request (#6779)
• [Fix] Create agent button is not set as primary (#6776)
• [Fix] Dynamic IVR does not work (#6769)
• [Fix] Wrong parameters for RestApi_ProcessingException (#6738)
• [Fix] Online visitors displays map but not list of visitors (#6611)
• [Fix] User default avatar has wrong image URL (#6749)

• [Fix] Custom field 'is empty' condition requires value (#6696)
• [Fix] HTTP Request input validation (#6724)
• [Fix] Welcome message is not displayed (#6686)

• [Security] XSS vulnerability (#6682)
• [Fix] New contact widgets have set Arabic language by default on trials (#6689)
• [Fix] Disable writing 'Invalid postMessage source' in browser console (#7603)
• [Fix] array_pop() expects parameter 1 to be array in VisitorsList.class.php (#6721)

• [Fix] Unable change API call receiver in profile edit (#6707)

• [Performance] Redundant event after department status change (#6681)
• [Fix] Customer can't see messages submitted before chat is answered (#6589)
• [Fix] Row does not exist while opening ticket (#6629)
• [Fix] Not possible to create forum topic through New tab (#6644)
• [Fix] Argument 1 passed to La_VisitorUserDetails must be an instance of stdClass (#6669)
• [Fix] Declaration of La_Agent_LogoUpload::upload should be compatible with La_Agent_ImageUploadBase::upload (#6679)

• [Notice] This is the last major version supporting PHP 5. From the next major version LiveAgent 5.0 only PHP 7 and Elasticsearch 6 will be supported.

• [Feature] Requester country rule condition (#6541)
• [Feature] Quiet reindexing of tickets without dropping existing index (#6257)
• [Feature] Calls for offline agents (#5654)
• [Feature] Automatically redirect calls after X minutes of ringing or in queue to voicemail (#2732)
• [Feature] Transfer chat to a department (#3401)
• [Feature] Call center: Call extensions - Internal calls (#6360)
• [Feature] Custom delay in postpone action in rules (#6382)
• [Feature] Audit log - apikeys actions (#6412)
• [Security] Vulnerability in languages code (#6568)
• [Performance] Speed up processing of Facebook posts and messages (#6409)
• [Performance] Duplicated requests during chat answering (#6431)
• [Performance] Slow SQL - Ticket detail - recent conversations (#6401)
• [Performance] Unnecessary requests in MessagePresenter (#5766)
• [Performance] slow select to la_users table (#6660)

• [Fix] Empty rows in Chat overview (#6421)

• [Fix] Login via Facebook doesn't work (#6528)
• [Fix] When queue length changed + send mail causes fatal error (#6489)

• [Fix] Looping task ComputeCreatedResolvedTicketsTask (#6404)
• [Fix] IVR with dynamic parameters can not be saved (#6500)
• [Fix] AudioCapture permission has been blocked because of a Feature Policy applied to the current document (#6493)

• [Notice] Sending API v3 key in GET URL parameter will be forbidden from version 4.65 put it in header or POST data

• [Fix] Empty From-name in email after creating new ticket (#6375)
• [Fix] APIv1 - get messages for ticket doesn't work for calls sometime (#6372)
• [Fix] Twilio - recording isn't added to ticket if agent ends the call (#6209)

• [Fix] Contact fields set via js api not saved to contact (#6453)
• [Fix] 'Row autopause does not exist' in protection settings (#6445)

• [Performance] Increase default Jobs time frame (#6441)
• [Fix] Empty rows in Chat overview (#6421)
• [Fix] Undefined class constant (#6442)
• [Fix] Only first 10 numbers loaded in 'From number' field (#6443)

• [Performance] Slow SQL in getQueuedJob() with DB driver (#6440)
• [Performance] Disable cron sleep for downloadable installations (#6439)
• [Fix] Wrong GeoIP location of call/phone contacts (#5997)
• [Fix] Old Twilio errors: selectHeaderAccept() + Data error in Numbers (#6437)

• [Fix] Pre-chat form can not be submitted, chat window can not be closed, JS TypeError: Cannot read property 'match' of undefined (#6425)
• [Fix] Android mobile call app throws internal error (#6422)

• [Fix] Manual invitations not working
• [Fix] Processing of queue jobs on downloadable installations
• [Fix] Workaround for nutcracker bug related to nested arrays returned in resultset (#6418)
• [Fix] Visitors list - redis driver - timeout if more visitors online (#6419)
• [Fix] Tickets grid shows empty rows (#6389)

• [Fix] Chats overview and online visitors data error
• [Fix] Elasticsearch indexing of messages archived in Amazon S3 storage (#6135)

• [Feature] Ban of IP (#6176)
• [Feature] Option to set custom date filter in auditlog filter (#6313)
• [Feature] New Rules context - Outbox email state change (#6287)
• [Feature] Rule condition - IP of visitor (#6177)
• [Feature] Add Visitor IP to the POST data in Display external info in ticket plugin (#6143)
• [Feature] APIv3 get running, ringing and in queue chats (#5901)

• [Feature] API v3 - access ticket fields of ticket (#5422)

• [Security] API v1 and v3 rate limit (#6171)

• [Performance] Slow SQL select from mails (#5948)
• [Performance] Facebook PageEventsTask optimization (#6184)
• [Performance] Slow selects in Gpf_Tasks_ArchiveOldContentsToAwsS3 (#6319)
• [Performance] Slow sql - qu_la_users_statuses_history - examined 500k rows (#4510)
• [Performance] Missing index in qu_g_mail_outbox table (#6318)
• [Performance] Improve cachig of message drafts on cloud (#6218)
• [Performance] Slow performance of Chat overview (#5738)

• [Security] javascript security improvement (#5883)
• [Fix] Resque DB driver enhancements (#6391)
• [Fix] Can not create new ticket in Android app (#6383)
• [Fix] Reply after creating internal ticket cannot be sent (#6010)
• [Fix] Already identified customer changed to visitorXYZ during chat (#3642)
• [Fix] Slack plugin fixes (#6350)

• [Fix] 'chat_end_seconds' counting incorrect values (#6344)
• [Fix] Twitter and Facebook new post gives 'Row does not exist' error (#6340)
• [Fix] Fulltext search with filter in Event logs gives wrong results (#6338)
• [Fix] Slow SQL in La_Task_ArchiveOldMessagesToAwsS3 (#6337)
• [Fix] Twilio recording isn't added to ticket if agent ends the call (#6209)

• [Fix] Cannot create a new email piping mail account (#6317)
• [Fix] Slow SQL in DeleteUnusedContacts task (#6335)
• [Fix] Switching from any SLA level to None SLA throws error (#6334)
• [Fix] 'Max. header fields (250) count exceeded' error (#6329)
• [Fix] ElasticSearch reindex not working on standalone installations (#6321)

• [Fix] Plugins grid - duplicate requests (#6328)

• [Security] Registered visitor is able to submit ticket with different email address (#5681)
• [Security] File upload user role checking (#6298)
• [Fix] only update contact if contact groups changed (#6302)
• [Fix] Gpf_Exception: Redis: Key not specified. (#6301)
• [Fix] Delete ticket field returns: 'Failed to execute SQL' (#6300)
• [Fix] 'Export all to CSV' function returns error on report grids (#6251)

• [Fix] Sending mail fails after KB registration (#6262)

• [Fix] Sending emails stuck after server closes connection (#6252)
• [Fix] Reindex all tickets should start from most recenttickets (#6254)

• [Fix] Security issue (#6229)

• [Fix] Incorrect event subscriptions after login (#6224)

• [Feature] API v1: return ringing chats count from chats overview (#6221)
• [Style] Incorrect background of read message (#6179)
• [Fix] Problem with transfer chat by rule (#5717)
• [Fix] Deleting contact custom fields (#6206)
• [Fix] Missing on/offline icons in new contact form themes (#6188)
• [Fix] Predefined messages loading optimization (#6090)
• [Fix] ReindexTicketJob failed (#6205)

• [Fix] Mail fetching: Unexpected response received (#6168)
• [Fix] Broken listboxes in contact forms (#6186)

• [Feature] API v3: Create new conversation (#5713)
• [Feature] Play attribute in IVR choice (#6118)
• [Feature] LDAP plugin configuration improvement (#6086)
• [Feature] Departments in API v3 (#5849)
• [Feature] Faster ticket indexing (#5876)
• [Feature] Temporarily disable/deactivate a rule (#3347)
• [Feature] Open tickets in background (#5406)
• [Feature] API v3: Get SLA level info / configuration (#4879)
• [Feature] Seen/Unseen status on chat message (#5219)
• [Feature] Disallow and report duplicate email accounts (#5069)
• [Feature] Add custom date option to Ranking agents custom filter (#1630)
• [Feature] Add canned messages also for note or action note (#893)
• [Feature] Resque v3 (#5974)

• [Feature] Show if message has attachment in message header (#598)

• [Security] user sessions destruction (#6032)

• [Security] Injection vulnerability (#5862)

• [Performance] send more events in single call to pushstream (#6114)

• [Fix] Executing Facebook event processor crashed: Unexpected duplicate Message-Id (#6102)

• [Fix] Emails from LiveAgent identified as spam because of X-Mailer header (#6101)
• [Fix] Gmail - authentication method not supported (#6100)
• [Fix] Phone numbers screen show data error (#6099)

• [Style] Dark theme font-weight 300 changed to normal (#6043)
• [Fix] current() expects array in Fetcher.class.php (#6080)
• [Fix] Do not reschedule job on maintenance exception (#6053)
• [Fix] API v1: Code and value in custom fields is same (#6031)
• [Fix] Typos in application texts (#5208)

• [Fix] Contact form always show KB panel #6013
• [Fix] cannot connect/enable Gmail in hosting (#6002)
• [Fix] Exported CSV files contains all columns (#5735)
• [Fix] Speed up update 4.60.5 (#6022)

• [Warning] This update changes database structure and may take a long time depending on size of database
• [Warning] This update starts reindexing of all tickets and search function will be limited until all tickets are indexed
• [Feature] New contact form themes (#4812)
• [Feature] API: Postpone ticket via API (#3898)
• [Feature] API: Get SLA details for a ticket (#4878)
• [Feature] Add / remove recipients in Rules (#2615)
• [Feature] Add department to chat notification window (#3405)
• [Security] Destroy all user sessions after password reset (#5855)

• [Fix] Error 255 caused by Gpf_Mail_Job_SendEmails (#5970)
• [Fix] Sending emails fails on standalone installations (#5977)

• [Fix] 'failed to enqueue job' log message (#5963)

• [Fix] Payment summary price calculation in checkout step (hosted accounts only) (#5101)

• [Fix] Video chat settings section is not visible (#5946)
• [Fix] Department statuses not visible on Dashboard (#5926)

• [Fix] 'lost internet connection or disconnected' in the middle of chat (#5786)

• [Fix] SendEmails job optimizations (#5903)
• [Fix] La_Task_PurgeConversationJob performer error (#5902)

• [Feature] Add AuditLog entry after deleting department, agent or knowledgebase (#5775)
• [Feature] Update Resque to version 2.x (#5674)
• [Feature] Open new chats in background tab (#2072)
• [Security] Security improvement in email accounts (#2489)

• [Fix] Invitations not working, error in track.php (#5878)
• [Fix] Error connecting email account same as agent's email (#5877)
• [Fix] Weird relicts behind dialog in webkit (#5858)

• [Fix] Embedded chat window is not possible to close (#5866)
• [Fix] Permission error when starting chat with pop-up prechat form (#5851)

• [Security] Security improvement in templates (#5828)

• [Fix] Wrong tooltip on call queue indicator (#5837)
• [Fix] Elasticsearch query - Failed to parse query (#5792)
• [Fix] Ticket answers are not counted into work report (#5707)

• [Fix] array_merge() - Argument #2 is not an array (#5803)
• [Fix] call configuration issues

• [Important] new PHP extension required: bcmath

• [Feature] New SLA types: first assign, first resolve (#5172)
• [Feature] Rule conditions improvements (#4124)
• [Feature] Ability to define chat inactivity time - releasing slot for next chat (#672)
• [Feature] Ability to define chat/call reroute time (#2793)
• [Feature] Process also subject and note in Search and replace plugin (#5496)
• [Feature] Transfer Action - option to assign ticket to last agent replying ticket (#5708)
• [Feature] Open chat from queue by click on chat queue length information (#1043)
• [Feature] Queue length change rules and notifications for logged in agents as rule action (#4320)
• [Feature] Ability to set ticket state after chat/call to answered or resolved (#1837)

• [Feature] Add more positions for contact forms (#4384)

• [Security] XSS vulnerability (#5743)
• [Security] Session fixation with Facebook authentication (#5610)
• [Security] Hide username after password reset requested (#5706)
• [Security] Broken Access control to ticket (#5739,#5649)
• [Security] Protection from brute force attack (#4000,#3992)
• [Security] Security improvements in Gamification module (#5711)
• [Security] Forbid change role to owner (#5712)
• [Security] Unauthorized access to service methods (#5629,#5630)
• [Security] Security improvement of 2 factor authentication (#5701,#5702,#5641)
• [Security] Don't cache KB logout (#5615)
• [Security] Agent with enabled 2-factor authentication can't login using FB (#5621)

• [Fix] Preview of knowledgebase breaks original KB (#5722)
• [Fix] brackets in label param are causing smarty syntax error (#5762)
• [Fix] Call to undefined method La_Rules_Actions_CallUrlTask (#5756)

• [Security] subjects of tickets exposed to unauthorized access (#5651)
• [Security] list of ticket recipients exposed to unauthorized access (#5650)
• [Security] SQL Injection (#5684)
• [Security] Security improvements in templates (#5669)
• [Security] Security improvements in mail templates (#5608)
• [Fix] Flags in 'online visitors' not visible (#5499)
• [Fix] Chat transcript does not work (#5673)

• [Feature] Add meta description field to KB article editor (#5613)

• [Security] XSS vulnerability (#5460)
• [Security] Ticket subject visible wihout login (#5640)

• [Feature] KB articles API - add filter by date_changed (#5501)
• [Feature] Add gender varriable to ticket templates (#4352)
• [Feature] API v3: option to create registered customer (#5454)
• [Feature] API v1: GET ticket return number of in-/out-going messages (#5481)
• [Feature] API v1: add unanswered chats column in performance report (#5541)
• [Feature] Add Resolve, Delete and Spam mass action buttons in ticket view (#3701)
• [Feature] Add DB column 'chat_pickup' to work report view columns (#5179)
• [Feature] Responsive maintenance and error screen (#5495)

• [Feature] Add ticket note to ticket info pop up (#4863)

• [Security] Renew Session ID after authentication (#5603)
• [Security] Improve validation of avatar URL (#5628)
• [Security] Remote code execution (#5609)
• [Security] IP white-list only used in auth process (#5604)
• [Security] System return indifferent response for reset password request (#4603)

• [Fix] Listboxes on contact forms not working on mobile devices Android/iOS (#3735)

• [Fix] Duplicate entry error when ticket mentioned multiple times (#5543)

• [Fix] PDF Export from ticket contains HTML code (#5547)

• [Security] SSRF vurnerability in ticket export (#5514)
• [Fix] Ascent chat window design is broken if RTL language is set (#5507)

• [Fix] La_Task_PurgeDeletedConversations logs errors when trying to purge merged ticket (#5464)

• [Security] Bypassing port whitelisting message (#5494)
• [Security] SSRF in Export to PDF (#5492)

• [Security] SSRF vulnerability (#5379)
• [Performance] Slow SQL with 'IN' replaced with '=' (slow in MySQL 5.5) (#5484)
• [Fix] Chat messages time stamp not displayed

• [Fix] SQL syntax error when updating Work report (#5470)

• [Warning] This update changes collation of multiple database tables and may take a long time (only tables with utf8_unicode_ci)

• [Feature] 2-factor authentication with Google Authenticator (#4268)
• [Feature] Logout button on concurrent login screen (#3348)
• [Feature] Add Rule condition - If action initiator is any agent (#5306)
• [Feature] API v3 return company_id and groups from GET Contacts (#5430,#5431)
• [Feature] Add visitor and agent name variables to chat welcome message (#5398)

• [Fix] Some Forum posts and answers returns

  S3

  instead message content (#5453)

• [Fix] API v3: Cannot generate apikey for calls (#5437)
• [Fix] Facebook page not visible if only one permission selected (#5388)

• [Feature] Add state classes for some types of formfields (#5351)
• [Feature] Add 'Select All / None' to department online status popup (#1221)
• [Feature] New chat themes - Rotary and Ascent (#4938)
• [Feature] API v3: Change online and preset status of agent (#4835)
• [Feature] API v3: ticket api (#5034)
• [Security] SSRF in API v1 files (#5379)

• [Fix] TextDirection in German language causes error in CkEditor
• [Fix] Bad paths in MultiKB templates (#5275)
• [Fix] Connection timeout when connecting new email (#5381)
• [Fix] Update GPF 1.9.47 fails on update from LA < 4.35 (#5387)

• [Security] Exposed password hash & salt (#5378)
• [Fix] Issues with billing info fields (SaaS only) (#5377)

• [Fix] Disable caching of KB due to incorrect recognition of visitor contact (#5369)

• [Fix] Fix api_keys table update steps (#5364)

• [Feature] API v3: Api keys management (#5198)
• [Feature] API v3: Delete contact/company (#4845)
• [Feature] Don't show online visitors older than 24 hours (#5192)

• [Fix] Show account_name in outbox grid (#5333)
• [Fix] Shopify plugin: Order search by customer ID requires status (#5335)
• [Fix] New certificate for Apple push notifications

• [Fix] Shopify plugin: API responses changed (#5323)

• [Fix] 'Load older messages' shows error after merge (#5314)
• [Fix] Knowledge base Forum not working

• [Fix] Update 4.51.2 error message uses array instead of string (#5308)
• [Fix] Undefined variable: param in WorkReport.class.php (#5307)

• [Feature] Optimize loading of variables into mail templates (#5231)
• [Feature] Ticket mentioned, split, merged - automation with rules (#5188)
• [Feature] API v3 ticket attributes (e.g. note) (#5084)
• [Feature] Add message to ticket when mail is deleted from outbox without being sent (#4832)
• [Feature] Rules - add option to send answer action and keep ticket state (#3733)
• [Feature] Define maximum queue length per chat button (#539)

• [Fix] Manual invitations don't work (#5289)
• [Fix] API v1 create category fails with any parent_id (#5291)

• [Fix] API v1: create KB article full_preview attribute not saved (#5284)
• [Fix] duplicate files in previous distribution package (#5279)
• [Fix] Change agent's email to email already used in a visitor (#2788)

• [Fix] Error - Mail account must be unique (#5272)
• [Fix] Mail outbox 'Row does not exist' when mail account deleted (#5271)
• [Fix] Error 'Too many rows' when forwarding ticket (#5273)

• [Fix] Adding Gmail account generates error (#5264)
• [Fix] Conversation queue processing optimization (#5263)

• [Warning] This update may take long time, possibly more than 10 minutes depending on size of database

• [Feature] Merge ticket into another ticket, mass merge (#1001)
• [Feature] Add column 'chat_pickup' to work report columns (#5179)
• [Feature] Update subject from incoming ticket reply (#4447)
• [Feature] Strip 'Re, Fw, Fwd' from email subject (#5127)
• [Feature] New chat button designs (#5061)
• [Feature] Check MySQL version and mode before update (#4192)
• [Feature] Requester change info message in ticket and audit log (#3355)
• [Feature] Admins can manually pause or log out agent from panel (#2401)
• [Feature] Custom field variables for email templates (#1843)

• [Fix] API v1 widgets (#5189)

• [Fix] missing parent::current() in Pop3ListStream.class.php (#5204)
• [Fix] Call to a member function getMailAccount() on null (#5203)

• [Fix] Invitation with multiple URLs in condition are not loaded (#5161)
• [Fix] Undefined variable: isHtml in MessageGroup.class.php (#5178)