All changes

    • [Fix] Empty qu_g_mail_accounts.auth_method of a Gsuite mail account, fetching does not work (#12264)
    • [Fix] Fatal error: Declaration of Gpf_Paths_AbstractUrls::getScriptsUrl() must be compatible with Gpf_Paths_IUrls::getScriptsUrl() (#12247)
    • [Fix] Ticket reply is not scheduled in mail outbox (#12232)
    • [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#12223)
    • [Fix] Undefined index: file in Files.class.php (#12085)
    • [Fix] Some table views are cropped at the bottom (#11994)
    • [Fix] API v3: Creating ticket with multi recipients throws error 400 (#11457)
    • [Fix] Update Freshdesk API Usage (#12181)
    • [Fix] Kayako empty error reason (#12202)
    • [Fix] SalesForce plugin doesn't work (#12188)
    • [Fix] Stuck mail fetching when disabled option Leave a copy of retrieved message on the server (#12175)
    • [Fix] preg_match() expects parameter 2 to be string, array given in com.qualityunit.liveagent.AgentLogin.nocache.php (#12158)
    • [Fix] Argument 1 passed to Qu\La\Department\Domain\DepartmentId::__construct() must be of the type string (#12110)
    • [Fix] Manual Size is ignored with an in-page form (#12069)
    • [Fix] WooCommerce Invalid content-type error (#12098)
    • [Fix] Wrong position of SLA rules refresh table button (#12151)
    • [Fix] Pop3 accounts fetching old emails (#12135)
    • [Fix] Freshdesk KB import doesn't work correctly (#12141)
    • [Fix] Add validation to reduce missing VAT IDs for EU customers (#11305)
    • [Fix] Typed property Lib_PrintFile::$linkId must be string, array used (#12160)
    • [Fix] Argument 2 passed to Gpf_Http::setCookieValue() must be of the type string or null (#12159)
    • [Fix] Uncaught Error: Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#12157)
    • [Fix] Video call buttons errors (#12153)
    • [Fix] Uncaught TypeError: Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() must be of the type string (#12128)
    • [Fix] Freshdesk import fails with TagNotFoundException exception (#12115)
    • [Fix] Object of class Qu\La\LegacyFileClient\Domain\Model\FileLinkId could not be converted to string in MailReply.class.php (#12111)
    • [Fix] array_splice() expects parameter 1 to be array, int given in MultiSiteConfig.class.php on line 93 (#12109)
    • [Fix] Uncaught Error: Class Qu\La\Conversation\ConversationRepo not found in FacebookMessage.class.php (#12108)
    • [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12107)
    • [Fix] Undefined indexes in Freshdesk/Task.class.php (#12106)
    • [Fix] Undefined index: tickettypes in TeamworkDesk/Task.class.php (#12101)
    • [Fix] Slow progress during Elasticsearch reindexing (#12100)
    • [Fix] Stuck Freshdesk import (#12093)
    • [Fix] cc_emails field - wrong address format in reply (#12076)
    • [Fix] Unable to validate card using Braintree if Canary Islands is selected as a country (#12044)
    • [Fix] Shopify integration with chat button: cannot save button (#12030)
    • [Fix] Not translatable strings (#12024)
    • [Fix] Language issue (#11955)
    • [Fix] 3D secure billing address fields longer than 50 characters cause cardinal exception (#12046)
    • [Fix] API v3 register contact is ignoring parameter sendRegistrationMail value (#11655)
    • [Fix] Help Scout Migration plugin throws an error on save (#12090)
    • [Fix] Uncaught TypeError in ManualInvitations.class.php (#12086)
    • [Fix] Broken design of row with call device with Cyrillic alphabet in "number" string issues (#12042)
    • [Fix] Departments' list on user profile is not change (#11944)
    • [Fix] Uncaught Error: Call to a member function selectHeaderAccept() on null (#11569)
    • [Fix] Image pasted twice when replying in HTML (#10747)
    • [Fix] Jira ServiceDesk Data Migration plugin error (#12031)
    • [Fix] Error 'Too many rows' when opening ticket (#12022)
    • [Fix] Data Error in Departments grid (#10837)
    • [Performance] Slow logs caused by SQL query for custom fields table (#12025)
    • [Performance] Long running queries from one account overloading WS-EU DBs (#12007)
    • [Lang] Rename Video chat to Video call in LiveAgent configuration (#11750)
    • [Fix] Listbox type field doesn't work properly in Material customer portal theme (#12028)
    • [Fix] Object of class FileLinkId could not be converted to string (#12019)
    • [Fix] Trying to access array offset on value of type null in ElasticSearch.class.php (#12012)
    • [Fix] File upload in internal chat does not work (#12010)
    • [Fix] Tags search is case sensitive (#11998)
    • [Fix] PHP Fatal error: Uncaught TypeError: Argument 2 passed to Qu\La\LegacyFileClient\Domain\Model\Entity::create() must be of the type string, null given (#11995)
    • [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#11980)
    • [Fix] Tickets grid search is not working properly (#11964)
    • [Fix] Multiplied execution of Rule using action send notification (#11981)
    • [Fix] Typed property Lib_PrintFile::$linkId must be string, null used (#11979)
    • [Fix] Export ticket to pdf / html is not working (#11977)
    • [Fix] Rule for queue length changed stopped working (#11972)
    • [Refactoring] Handling of SIP providers logos (#11990)
    • [Fix] Ticket tag disappears if customer group with same name exists (#11961)
    • [Fix] Clamv Error: 104:Connection reset by peer (#11953)
    • [Fix] Call to a member function encodeResponse() on null in /Gpf/Rpc/Server.class.php (#11828)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addContactFieldsToContact() in La/Contact/Service.class.php:131 (#11968)
    • [Fix] Elasticsearch dialog in CRM shows 10000 entries (#11936)
    • [Fix] Uncaught Error: Call to undefined method stdClass::getCode() in /Api/V1/Customers/PostHandler.class.php (#11824)
    • [Fix] Uncaught TypeError: Return value of WooCommerce_Main::sendRequest() must be of the type array (#11807)
    • [Fix] Uncaught TypeError: Return value of Magento2_RestClient::sendRequest() must be of the type array (#11806)
    • [Security] Unsafe code in track.js blocked by CSP (#11355)
    • [Fix] Broken chat due to iOS push notificiaton (#11889)
    • [Fix] Chat via push stream doesn't work in IE and FF (#11768)
    • [Fix] Free account email limitations doesn't work correctly for newly created accounts (#11619)
    • [Fix] Expired LA mobile app APNs certificate (#11878)
    • [Fix] Mail Message-ID length exceeds unique_id column length (#11850)
    • [Fix] Double click on submit button of In-page form trigger 2 tickets (#11710)

    [Important notice] Required ElasticSearch versions 7.0-7.12

    [Important notice] Required php versions 7.4

    [Important notice] Required LiveAgent version higher than 5.13.

    • [Security] HTML code in {$firstRecipientName} context variable (#10421)
    • [Security] Sanitize uploaded SVG files (#10984)
    • [Security] Set some default expiration for api v3 key in create dialog (#10575)(#11576)(#11385)
    • [Security] Disabled CURLOPT_SSL_VERIFYHOST (#10020)
    • [Improvement] New customer portal theme - Material (#11436)(#11241)(#11740)(#11365)
    • [Improvement] New designs for call buttons (#10730)
    • [Improvement] Display Reply To header in message group details (#10836)
    • [Improvement] Aggregated Agent Notifications (#9553)(#11340)
    • [Improvement] Update ElasticSearch - required version 7.x (#8357)(#11149)
    • [Improvement] Change minimum supported php version to 7.4 (#10640)
    • [Improvement] Display external info in ticket - allow setting up HTTP header (#9041)
    • [Improvement] Delete voice recordings from tickets, but keep the ticket (#8299)(#8154)
    • [Fix] Affect "datechanged" by adding a tag or note (#10426)
    • [Fix] Do not save customer details into cookie (#10523)
    • [Fix] Add Referrer-policy header (#10270)
    • [Fix] In ticket with chat imported from "Comm100", same note after every message is added (#10851)
    • [Fix] API v3 POST /tags - all parameters are required (#11203)
    • [Fix] "Mass action - undelete" doesn't work (#11308)
    • [Fix] Wrong number of tickets in mobile view (#11292)
    • [Fix] Chat doesn't start in agent panel from invitations (#11234)
    • [Fix] Custom CSS length limitation in qu_la_contactwidget_attributes (#11210)
    • [Fix] Argument must be an instance of DepartmentId, string given (#11182)
    • [Fix] Checkboxes don't work on tickets grid (#11142)
    • [Fix] Confusing close button in visitor video call (#11116)
    • [Fix] Distribution zip contains empty folders (#11108)
    • [Fix] Apikey expiration time changes independently on "edit" action (#11043)
    • [Fix] Customer Email templates disappear from view after resaving (#10996)
    • [Fix] Overflow set on emails under personal details on new themes (#10990)
    • [Fix] Inexact information about devices assigned to agent (#10965)
    • [Fix] Trim header values (#10957)
    • [Fix] Set shorter timeout for checking leaked passwords (#10940)
    • [Fix] Elasticsearch does not index attachment as ticket's note (#10871)
    • [Fix] ORDER BY in a FROM Subquery Ignored (#10805)
    • [Fix] Trim whitespaces from chat messages (#10789)
    • [Fix] View via "Google Document Viewer" from "Ticket Attachments Management" plugin doesn't work correctly (#10664)
    • [Fix] "Answer" button in browser is available even when only softphone is active (#10639)
    • [Fix] Email without header 'Subject' is ignored (#10620)
    • [Fix] Could not forward ticket created from Viber (#10595)
    • [Fix] Min required version of DB is out of date. (#10581)
    • [Fix] Department name with commas and department specific templates (#10510)
    • [Fix] Postpone ticket - First day of next month is not working (#10495)
    • [Fix] Bans-Custom filter: closeIcon of "Created" ,"Expires" filter is not working (#10469)
    • [Fix] "Remember me on this computer" in login page can be confusing (#10445)
    • [Fix] Chats not indexed in qu_la_conversations_search (#10442)
    • [Fix] Missing URL in structured data testing (#10377)
    • [Fix] Avatar URL validation fails if default ladesk domain is used instead of custom (#9913)
    • [Fix] Option to change the agent panel language directly from the panel (#9886)
    • [Fix] SameSite cookie attribute (#9688)
    • [Fix] Add system message with rule to all actions executed in ticket (#9462)
    • [Fix] Elasticsearch strange results for email addresses (#9447)
    • [Fix] Missed chat with the info inside counted as answered (#9429)
    • [Fix] Impossible to answer call quickly (#9423)
    • [Fix] Search ticket by attachment file name (#9229)
    • [Fix] API v3: Creating ticket with invalid useridentifier throws error 500 (#9201)
    • [Fix] Ticket filter is dissapeared if no search result with required TAG (#9024)
    • [Fix] Active users list is not updated when agent close ticket tab (#9011)
    • [Fix] API v3 description typo (#8685)
    • [Fix] Agent has more chats than his max chat load (#8453)
    • [Fix] Impossible to open ticket from Ticket history report (#8440)
    • [Fix] Incorrect From-name parsing (#8423)
    • [Performance] Slow creating of a forum with too long description (#10572)
    • [Performance] Slow SQL when requesting tickets by contact email via API (#9372)
    • [Style] Enlarge sorting arrows (#11217)
    • [Style] Ticket header design is broken when the name of the customer is too long (#10580)
    • [Style] Wrong style of HTML editor popup (#10382)
    • [Style] Articles' with long name not handled (#11323)
    • [Style] White/Dark: Protection->Settings - bad design (#11297)
    • [Style] Design improvements (#11153)
    • [Style] 'Quote' icon hides 'Show more' button in Material and Obsidian theme (#11055)
    • [Style] Longer link from system message not designed (aligned) correctly on Dark and White theme (#10972)
    • [Style] Export to CSV button overlapping data in performance report (#10878)
    • [Style] Material\Obsidian : CTR info overlays activate/deactivate toggleButton in chatButton preview (#10651)
    • [Style] No space between "Save" and "Close" buttons (#10628)
    • [Style] Change png icons to svg font in dark/white themes (#10393)
    • [Refactoring] Remove Weibo and Tencent features (#9025)
    • [Refactoring] Add CI pipelines to check npm_bundle (#10888)
    • [Refactoring] Add PSR-4 namespace checker to CI (#10719)
    • [Refactoring] Another fixes and refactorings (#11765)(#11714)(#11635)(#11591)(#11432)(#11408)(#11392)(#11338)(#11325)(#11322)(#11321)(#11090)(#10939)(#10920)(#10792)(#10728)(#10424)
    • [Security] XSS in knowledgebase (#11763)
    • [Fix] Error when opening ticket: Invalid value of parameter groupid. Expected was number. (#11731)
    • [Fix] Chat button doesn't display in Internet Explorer (#11706)
    • [Fix] LiveAgent.addTicketField doesn't add value to the field on the pre-chat form (#11567)
    • [Other] Internal improvements (#11594)(#11618)
    • [Fix] ElasticSearch - Contact search problems (#11747)
    • [Fix] ElasticSearch - "Export to CSV" option under tickets is giving empty file (#11738)
    • [Fix] ElasticSearch - Mass actions don't work (#11733)
    • [Fix] ElasticSearch - The search field in the tickets section doesn't work (#11730)
    • [Fix] Uncaught TypeError: Argument 2 passed to La_Utils_MigrationUtils::addAgentToDepartment() (#11625)
    • [Fix] Duplicate Github issues in ticket (#11613)
    • [Fix] Change ticket owner does not show the exact email, but multiple (#11770)
    • [Fix] Name of agent in canned messages exceeds cell item (#11755)
    • [Fix] Currently typing customer recognition (#11707)
    • [Fix] Undefined index: order in HelpScout plugin (#11664)
    • [Fix] Lang - Title of Create Apikey dialog is not translatable (#11711)
    • [Fix] Lang - Graphs labels are not translatable (#11708)
    • [Fix] Lang - String with variable is not correctly parsed from code (#11694)
    • [Performance] Performance problem with update step 5.23.19 (#11705)
    • [Fix] Trying to access array offset on value of type null in ActiveCampaign plugin (#11586)
    • [Fix] Undefined offset: 33 in /PrestaShop/index.php (#11582)
    • [Fix] Uncaught Error: Call to a member function getTimestamp() on null (#11542)
    • [Performance] Update step 5.23.12 overloads servers (#11571)
    • [Fix] Trying to access array offset on value of type null in ClickUp plugin (#11564)
    • [Fix] Inconsistent test (#11519)

    [Important notice] From this LiveAgent version is possible rolling update of ElasticSearch up to version 7.10.2

    • [Security] XSS vulnerability (#11489)
    • [Fix] Zendesk import imports empty tickets if a ticket is purged (#11588)
    • [Fix] Trying to access array offset on value of type null in PrestaShop plugin (#11587)
    • [Fix] Trying to access array offset on value of type null in WooCommerce plugin (#11585)
    • [Fix] Shopify plugin: update API version (#11565)
    • [Fix] Unknown column (#11575)(#11574)
    • [Fix] Old deleted agents are returned in Api v3 Agents call (#11543)
    • [Fix] PrestaShopModule::render(): Node no longer exists (#11540)
    • [Fix] Gpf_Mail_OutboxRunner stays in qu_g_tasks after update crashing cron (#11504)
    • [Fix] Contact form with LiveAgent.setUserDetails without email field doesn't work (#11379)
    • [Fix] APIv3 /chats - 'status_date_started' returns internal server error (#11374)
    • [Fix] Recipient Date and Time variables show incorrect values (#10884)
    • [Fix] The 'Stage' field is not updated in PipeDrive plugin (#11521)
    • [Fix] ClientLogger may create entries with "wrong" time (#11517)
    • [Fix] Argument 1 passed to La_Model_Contact::buildFullNameStatic() must be of the type string, null given (#11513)
    • [Fix] Uncaught TypeError: Return value of MailChimpModule::getLists() must be of the type array (#11506)
    • [Fix] Unable to fill from record (#11394)
    • [Fix] Facebook event processor: missing required field like_count (#11295)
    • [Fix] Impossible to send a message from chat widget (#11522)
    • [Fix] Some tasks can be stuck (#11497)(#11492)
    • [Performance] Slow SQL in La_Report_Task_ComputeWorkTime, work time is zero (#11270)
    • [Fix] Extend support for Elasticsearch versions 6.0 - 7.10.2
    • [Fix] Video call window is empty (#11367)
    • [Fix] New required permission introduced into FB app (#11466)
    • [Fix] Agent can't send response for user's Facebook private message later than 24 hours (#9713)
    • [Fix] Numpad is not working in material theme (#11477)
    • [Fix] Ticket message owners are not correct after import from Zendesk (#11469)
    • [Fix] Numpad is not working (#11477)
    • [Fix] Departments' list on user profile is not resized properly (#11368)
    • [Fix] Show "Ask owner of this website to upgrade" template to visitor when messages are older than free acc. limit (#11269)
    • [Fix] Some tickets are impossible to open, causing fatal error (#11150)
    • [Fix] Some functions to set visitor specific values with JS don't work (#11092)
    • [Fix] ShopifyWithChatButton plugin is not available in hosted accounts (#11409)
    • [Fix] APIv3 /chats is missing 'date_created' in the response (#11373)
    • [Fix] Analytics overview displays one day twice with partially incorrect data (#11085)
    • [Fix] Agent cannot answer call (#11035)
    • [Fix] APNs using legacy HTTP protocol won't be supported after March 31, 2021 (#10887)
    • [Fix] Could not navigate from LA AP to connected Pipedrive account (#10947)
    • [Fix] Unused users/contacts are not deleted (#11397)
    • [Fix] Design issue during call transfer with SIP device (#11380)
    • [Fix] Login box in topic or post should be hidden on load (#11371)
    • [Fix] Sound configuration cannot be saved if none selected (#11369)
    • [Fix] Chargedesk plugin missing icon and CSP problems (#11362)
    • [Fix] The messages, within a ticket, on customer portal are sorted: oldest (on the top) to newest (at the bottom) (#11346)
    • [Fix] Confirm message is not displayed correctly in mobile view (#11345)
    • [Fix] APIv3 - postpone action triggered from API documentation doesn't work (#11171)
    • [Fix] Chat button with LiveAgent.setUserDetails without email field doesn't work (#11343)
    • [Fix] Remove useless license load (#11293)
    • [Fix] Cannot send email reply in a call ticket (#11248)
    • [Fix] SSO doesn't work in Chrome (#10670)
    • [Fix] Slack plugin - migrate to Conversations API (#10632)
    • [Security] Weak permissions in ticket manipulation (#11256)
    • [Fix] Breaking changes in Facebook api v8.0 (#10505)
    • [Fix] Change owner ticket does not show the exact email, but multiple (#11199)
    • [Fix] Missing text in ticket (#11272)
    • [Fix] The checkmark for receiving chats in the chat status window from the panel's top bar is not displayed in one case (#11239)
    • [Feature] OAuth authentication for Microsoft mail accounts (also for standalone) (#9702)(#10733)(#11011)(#10988)(#11274)(#11279)
    • [Feature] Comm100 have new Api (#10390)
    • [Feature] New version of PipeDrive plugin (#10207)
    • [Feature] OTRS migration plugin (#10642)
    • [Improvement] Add stats to the agent report (#9130)
    • [Improvement] "Force desktop mode on mobiles" also for chat invitations (#9680)
    • [Fix] Agents are missing buttons to manage running call (#11167)
    • [Fix] Emoji can't be saved to description column in rules (#11164)
    • [Fix] Content of older messages is not available in My tickets (#11010)
    • [Fix] Dark / White theme: Could not see full double digit number in "Breathing time" string (#10935)
    • [Fix] Missing index in qu_la_mail_identifiers table (#10873)
    • [Fix] Add new Comm100 and Pipedrive plugins to builds (#10814)
    • [Fix] Mail account connection tests may runs before required data is saved (#10770)
    • [Fix] Communication log design during self-hosted installation (#10667)
    • [Fix] Parameter must be an array or an object that implements Countable in MultiSiteConfig.class.php (#10578)
    • [Fix] Rule broken when context variable doesn't exist (#10190)
    • [Fix] Transferred chat stuck on visitor's side (#10049)
    • [Fix] Ticket grid shows empty rows (#9068)
    • [Fix] Missing placeholder in a lot of inputs/listboxes (#8362)
    • [Fix] Creating new agent automatically add them to all departments with enabled chats also. (#5857)
    • [Fix] Another fixes and refactorings (#8385)(#9824)(#10195)(#10688)(#10691)(#10868)(#10876)(#10933)
    • [Security] Weak permissions in ticket manipulation (#11260)(#11259)(#11257)
    • [Security] Install module vulnerability (#11251)
    • [Fix] New internal ticket without selected agent is created with errors and in a wrong department (#11280)
    • [Fix] Message field on the add note rule action has small height (#11278)
    • [Fix] Error message in login form has no limited height (#11273)
    • [Fix] Undefined variables in theme templates (#10895)
    • [Security] CSV export has wrong permissions (#11261)
    • [Security] Missing permissions check in ticket manipulation (#11258)(#11253)(#11254)
    • [Security] Improved OAuth security (#11245)(#11244)
    • [Security] XSS in trial and free accounts (#11271)
    • [Feature] APIv3 - add an option to insert IP to the ban list (#11225)
    • [Fix] Ticket's subject/header disapears once it is loaded in customer portal (#11229)
    • [Fix] PHP Notice - Undefined index: kategory4 (#11228)
    • [Fix] NULL lastname causes fatal error in customer portal suggestions (#11192)
    • [Fix] Error on deleting phone number on Asterisk (#11189)
    • [Fix] White theme: broken design of "Department"page (#11174)
    • [Fix] 'qu_g_queue_failures.enqueue_at' doesn't have a default value (#11083)
    • [Fix] Free account (TypeError) : Cannot read property 'j' of null (#10953)
    • [Fix] Too long ticket subject overlaps the customer information (#11230)
    • [Fix] Not consistent order of SSL certificate and key fields (#11205)
    • [Fix] JS error: Cannot set property '__listener' of null (#11193)
    • [Fix] SMTP error - Unsupported HELO/EHLO command (#11185)
    • [Fix] Space added at the beginning of the NAME form field (#11184)
    • [Fix] Wrong return types (#11227)(#11076)
    • [Fix] Message box in internal ticket does not increase size properly (#11133)
    • [Fix] Pipedrive plugin - adding a new deal from LA doesn't work (#11170)
    • [Fix] Viber events not processing (#11169)
    • [Fix] PHP Fatal error: Uncaught TypeError (#11159)
    • [Fix] Video chat is broken for squared style (#11151)
    • [Fix] With disabled calls feature, exported report contains only columns name (#11064)
    • [Fix] Argument 1 passed to Gpf_Rpc_Data::loadFromObject() must be of the type array, null given (#10966)
    • [Fix] Could not change ticket owner when ticket has several recipients (#10702)
    • [Fix] Automatic search searches also when cursor is moved (#11154)
    • [Fix] Return value of La_Mail_Processor::resolveOwner() must be an instance of La_Model_User_Visitor (#11137)
    • [Fix] ActiveCampaign integration plugin displays only 20 items of lists, tags and automations (#11115)
    • [Fix] Chat reply box height (#10941)
    • [Feature] Rules - new condition - check email header values (#422)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11141)
    • [Fix] Call to a member function getId() on null (#11130)
    • [Fix] Ticket custom fields not updated correctly by PUT api (#11128)
    • [Fix] Ticket updated via api v3 without agentid is always transferred (#11030)
    • [Fix] Rule condition action initiator's role doesn't work (#10797)
    • [Fix] Agent's avatar icon is not fully overlaid by typing icon in chat window (#10736)
    • [Fix][Standalone] Cannot revalidate license (#11139)
    • [Security] Possible XSS (#11088)
    • [Fix] Bugs in migrations plugins (#11118)(#11112)(#11012)
    • [Fix] Call to undefined method La_Model_User_RegisteredVisitor::addUniqueFieldToContactIfNotUsed() (#11111)
    • [Fix] Error in update step 5.22.22 (#11109)
    • [Fix] Analytics overview - Invalid value of date parameter (#11074)
    • [Fix] Chat window is broken on mobile device if right-to-left language is used (#11054)
    • [Fix] Agent ranking in My tickets in KB disappears after reloading the page (5.22) (#10937)
    • [Fix] UI lang strings changes (#11061)(#11044)
    • [Feature][Standalone] Proxy Bypass setting (#11073)
    • [Fix] HelpScout import errors, warnings and notices (#10916)
    • [Fix] Smarty_modifier_color function returns wrong opacity (#11060)
    • [Fix] Tag names broken after update to 5.22.4 (#11051)
    • [Fix] Knowledgebase in customer portal searches automatically (#11031)
    • [Fix] Note added twice (duplicate group) (#11027)
    • [Fix] Messages are not loaded in merged ticket (#11019)
    • [Fix] Chats don't work in mobile apps (#10913)
    • [Fix] Time rule with non existing file not broken (#10864)
    • [Fix] Requested by showing numbers/emails instead of names. (#10762)
    • [Fix] Argument 4 passed to NewMessage::__construct() must be of the type string, null given (#10766)
    • [Feature] Improve searches (#10821)
    • [Fix] Parameter must be an array or an object that implements Countable (#9912)
    • [Fix] Time rule is executed multiple times (#11018)
    • [Fix] Kayako Migration plugin: missing messages in imported tickets (#11004)
    • [Fix] Argument 1 passed to La_Model_Message::translate() must be of the type string, null given (#10981)
    • [Fix] Return value of Qu\La\Customer\Customer::getLastName() must be of the type string (#10842)
    • [Fix] Missing Inactivity time description row in dictionary. (#9164)
    • [Feature] Optimize La_TimeRules_ContactTimeRuleJob (#10975)
    • [Improvement] Shopify plugin: update API version (#10997)
    • [Fix] Planed tasks lastplandate value is far in the future (#10983)
    • [Fix] cid is too long error after calling setVisitorLocation (#10973)
    • [Fix] Argument 1 passed to La_Utils_MigrationUtils::loadOrCreateUser() (#10970)
    • [Fix] Update step 5.22.15 failing during update for big accounts (#10963)
    • [Fix] Accessibility - title for customer portal search input (#10959)
    • [Fix] setUserDetails() does not work with pre-chat form (#10958)
    • [Fix] There is no error on submit ticket form when customer doesn't have a name filled (#10936)
    • [Fix] Search and replace in notes error (#10914)
    • [Fix] Undefined index notices (#10898)
    • [Fix] Invalid chat group type 'F' (#10745)
    • [Plugin] Invalid chat group type 'F' (#10745)
    • [Fix] Incorrect department loaded in rule (#10932)
    • [Fix] Mail source displayed instead of body in agent email notifications (#10931)
    • [Fix] BigCommerce Orders plugin: incorrect order URL (#10924)
    • [Fix] Call to a member function getChannel() on null (#10910)
    • [Fix] Undefined variable: message in Facebook/EventProcessor/Comment.class.php (#10897)
    • [Fix] Undefined index: agentFirstName (#10880)
    • [Fix] Login to LivePhone app doesn't work if 2FA is enabled (#10861)
    • [Performance] SQL query overload db server after mariadb upgrade (#10904)
    • [Security] Reflected XSS (#10912)
    • [Fix] Rule with invalid syntax is not marked as broken (#10919)
    • [Fix] Chat button broken by adding space to height or width (#10911)
    • [Fix] strpos(): Empty needle in Smtp.class.php (#10908)
    • [Fix] Shopify - fatal error - array passed instead of string (#10905)
    • [Fix] Use both 'From' and 'Reply To' as recipients isn't using From (#10835)
    • [Fix] Incorrect recipients when Reply To is used (#10834)
    • [Fix] "To:" recipient not added to reply (#10833)
    • [Fix] Incorrect removing of comments from mail source (#10799)
    • [Fix] Upgrade button in CZ trial doesn't work (#9972)
    • [Fix] Material/Obsidian: make different "trash" icon when "contains any of" departments is using (#10678)
    • [Performance] Slow SQL in User Slot report job (#10385)
    • [Fix] "Failed to subscribe/unsubscribe channels" error in Free accounts (#10877)
    • [Fix] Highrise logo is too big (#10862)
    • [Feature] Sort plugins alphabetically (#10793)
    • [Feature] Jira plugin: add support for custom mandatory field (#10452)
    • [Feature] KB Search in contact form - optimize initial results (#10372)
    • [Feature] External phone number as phone device for agent (#10088)
    • [Feature] Add 2FA (Two-Factor Authentication) info to APIv3 (agent, agent list) (#10019)
    • [Feature] New chat invitation - minimal (#9962)
    • [Feature] Pick up call from queue (#7357)
    • [Security] Force user to update mobile app (#10847)
    • [Security] Smarty upgrade to version 3 (#10543)
    • [Security] The visitor can see the titles of the internal articles (#10423)
    • [Security] Outdated jQuery libs (#10271)
    • [Security] Outdated CKEditor (#10178)
    • [Security] Remove sensitive data from DB driver error messages (#10024)
    • [Security] No rate limit in customer portal ticket comment (#9852)
    • [Security] Unhanced security in authentification process (#9373)
    • [Improvement] Deleted kb entries (#9921)
    • [Improvement] Search option wherever agent list is displayed (#8828)
    • [Improvement] Rule condition - department "is one of" (#4252)
    • [Plugin] Help Scout - field names and descriptions (#10476)
    • [Fix] API key verification failing for GetResponse plugin (#8906)
    • [Fix] array_key_exists() expects parameter 2 to be array, boolean given in Request.class.php (#10348)
    • [Fix] LiveAgent plugin in Magento 2 throws an exception (#10473)
    • [Fix] Jira plugin not displaying all available projects (#10451)
    • [Fix] Fixes in plugins Freshdesk import, ClickUp, JiraServiceDesk import, Helpscout migration (#10654)(#10347)(#10346)(#10483)
    • [Fix] Missing icon for external device (#10857)
    • [Fix] Chat from invitations fails to popup after reload (#10852)
    • [Fix] Mail content is wrongly stripped in agent panel client (#10844)(#10636)(#10671)
    • [Fix] LiveChat Migration typo (#10839)
    • [Fix] Gmail SMTP server rejects outgoing emails from LA (#10810)
    • [Fix] Difference in style of "Dashboard" between Agent and Admin usertype (#10794)
    • [Fix] Import language doesn't work (#10791)
    • [Fix] Chat welcome message is not added (#10785)
    • [Fix] Contact not created via api with GeoIp enabled (#10784)
    • [Fix] Rule action remove recipients doesn't work (#10781)
    • [Fix] Messages from emails are sometimes created with date 1999-11-30 00:00:00 (#10778)
    • [Fix] Undefined index: order in PrestaShop/index.php (#10775)
    • [Fix] Digitale settings shows truncated callback URLs (#10774)
    • [Fix] Display external info - cant use variables in URL (#10761)
    • [Fix] Reply added twice (#10760)
    • [Fix] API GET /chats failed to execute SQL (#10756)
    • [Fix] LiveAgent.setUserDetails doesn't work on 5.21.17.15 (#10685)
    • [Fix] Use name from email of client if possible (#10674)
    • [Fix] Chat not persisting when navigating subdomains (#10650)
    • [Fix] Please translate "his" to "his or her" or simply "their" (#10624)
    • [Fix] Agent's reply does not show the whole answer that was sent (#10516)
    • [Fix] Password reset is not working (#10507)
    • [Fix] Rename "Chats" to "Chats history" (#10440)
    • [Fix] Text "Restart of application" in plugin confirmation can be confusing (#10412)
    • [Fix] Digitale username and password incorrectly mandatory (#10406)
    • [Fix] loadUserFromBrowserId() will stop working (#10389)
    • [Fix] Call to undefined function mysqli_connect_error() (#10381)
    • [Fix] Сhange action icon "view on map" (#10380)
    • [Fix] ElasticSearch Tickets re-indexation not working (#10376)
    • [Fix] Tags grid isn't working (#10353)
    • [Fix] Move delete button in one level with input (#10351)
    • [Fix] Line with button "Add filter" doesnt stick to bottom of popup (#10350)
    • [Fix] Departments grid is not working (#10341)
    • [Fix] Date selector widget next / previous month (#10314)
    • [Fix] Tags grid isn't working (#10353)
    • [Fix] Overlapping badges in old themes (#10302)
    • [Fix] Wrong chat message group order (#10295)
    • [Fix] Missing message groups in My Ticket view (#10286)
    • [Fix] Complicated delete department message (#10250)
    • [Fix] Add sitemap.xml to robots.txt (#10239)
    • [Fix] Agent's call device not correctly excluded from ringing (#10219)
    • [Fix] Outgoing calls counted to unanswered calls (#10201)
    • [Fix] Failed to set up Content-Security-Policy header on standalone installation (#10166)
    • [Fix] Invalid license page has wrong background in Obsidian (#10147)
    • [Fix] Trim space character when create tags, contact groups (#10128)
    • [Fix] Creation of new visitors from prechat form ignores already existing ones (#10122)
    • [Fix] Strange time in Time report. (#10115)
    • [Fix] "User is not logged in" message in chat with logged in users (#10101)
    • [Fix] Elasticsearch reindex requests can get sent in incorrect order (#10066)
    • [Fix] Invoices grid has too narrow columns (#10061)
    • [Fix] Listbox not working correctly when trying to change From address (#10014)
    • [Fix] Facebook Messenger Auto responses render every ticket replied (#9994)
    • [Fix] Incorrect data about outgoing call minutes in the csv export from Performance report (#9956)
    • [Fix] Contact widget preview blocks deleting department (#9950)
    • [Fix] Contact widgets accessibility problem - history iframe (#9915)
    • [Fix] Calls stuck in Ringing state (#9911)
    • [Fix] Image or text is added (ctrl + v) twice in the Ticket - only in Firefox (#9872)
    • [Fix] Files from IVR rules get deleted after time (#9838)
    • [Fix] Chronological order of messages and message groups in ticket detail (#9827)
    • [Fix] Images not displayed in forum post made by customer after agent edit (#9758)
    • [Fix] Rule with tags changed condition is not executed (#9717)
    • [Fix] Anonym contact increment name number on load (#9696)
    • [Fix] KB search in contact widget searching for previous value (#9691)
    • [Fix] Call quality issue with mp3 vs webm recording in IVR (#9682)
    • [Fix] Server timezone in Devices last registered time (#9632)
    • [Fix] Chat group not ended if last agent logs out (#9270)
    • [Fix] Reply option in More works as 'reply to all' (#9264)
    • [Fix] Facebook comments aren't fetched properly if post contains images (#8567)
    • [Fix] Ignore spaces when searching in phone numbers (#7969)
    • [Fix] "Maximize size of ticket" option opens additionally empty tab. (#7860)
    • [Fix] Add check when setting up email alias (#7715)
    • [Fix] Deleted forum posts are still displayed in KB search results (#7513)
    • [Fix] Firstname and lastname don't support 4byte UTF8 characters (#7492)
    • [Performance] Time rules are overloading DB with slow SQL (#9204)
    • [Refactoring] Refactor Teamwork Desk plugin (#10609)
    • [Refactoring] Update clean-css in less compiler plugin (#10411)
    • [Refactoring] Gpf_Rpc_Params::get should have option to add validator as second parameter (#10352)
    • [Refactoring] Dont copy global _common_templates to each panel dir during build (#10164)
    • [Refactoring] Remove unused methods from Gpf_Desktop_Theme (#10132)
    • [Refactoring] Remove standalone installer from hosted distribution package (#10120)
    • [Refactoring] Trailing slashes in API paths (#10119)
    • [Refactoring] Deleted status for kb entries (#10089)
    • [Refactoring] Refactoring plugins (#9984)
    • [Refactoring] Replace hardcoded mime types with library (#9684)
    • [Refactoring] Style issues in "Edit Department-Email templates" window (#9642)
    • [Refactoring] Refactoring - loading of useless templates (#9125)
    • [Refactoring] Description column in Contacts table (#6559)
    • [Improvement] Accessibility for chat widget (#6465)
    • [Fix] Autoreply email is sent to the first contact's email address despite they wrote from the second email (#10710)
    • [Fix] Message field on the plain text mode under send mail rule action has small height (#10698)
    • [Fix] Phone field issue in the pre-chat form. (#10693)
    • [Fix] Sometimes newly added ticket recipient disappears after a while (#10679)
    • [Fix] Install account in specific language (#10739)
    • [Fix] From email duplicates, when replying in the ticket (#10738)
    • [Fix] Loading of agent doesn't work in conversation resolved templates (#10734)
    • [Fix] Display external info - mandatory password (#10714)
    • [Fix] Parsed email message is not show correctly in ticket (#10709)
    • [Fix] HTTP 500 in api/conversations/[conversationid]/attendants (#10707)
    • [Fix] PHP Warning: Parameter must be an array or an object that implements Countable (#10705)
    • [Fix] Argument 1 passed to La_Model_Conversation::addParticipantByEmail() must be of the type string, null given (#10703)
    • [Fix] Create a suggestion from agent panel is not working correctly (#10687)
    • [Fix] Default view can't be deleted (#10682)
    • [Fix] (TypeError) : Cannot read property 'a' of undefined - is occured after registered visitor clicks on "Not you" in pre-chat form (#10641)
    • [Fix] Shopify plugin: Display order name instead of order ID (#10657)
    • [Fix] Ticket is not assigned to correct department (#10700)
    • [Fix] Muscho chat theme doesn't work for mobile users (#10689)
    • [Fix] Cannot remove Viber Account (#10681)
    • [Fix] Emails not being fetched - Header Delivered-To contains invalid count of addresses (#10666)
    • [Fix] Font-size is small in plain text reply box of Dark and White themes (#10646)
    • [Fix] Undefined property: stdClass::$data in /Facebook/EventProcessor/Conversations.class.php (#10630)
    • [Fix] Asterisk sends endles INVITE requests (#10625)
    • [Fix] Error logs from Teamwork Desk migration (#10614)
    • [Fix] Digitale call not rerouted to agent if welcome message is set (#10604)

    Version 5.21.17.15 will be published for standalone customers on 4th of September 2020 at 8:00 AM GMT+0. It contains important security fixes. We highly recommend you to update your installation.

    • [Plugin] Teamwork Desk migration plugin (#10512)
    • [Fix] Call to a member function getId() on null (#10610)
    • [Style] Answer tickets with tags only - design (#10602)
    • [Feature] Check leaked password in set new password process (#10033)
    • [Feature] Enhance client password validator (#10016)
    • [Feature] Add last password change column into Agents grid (#9990)
    • [Plugin] ClickUp integration (#9943)
    • [Plugin] LiveAgent plugin for Prestashop (#9548)
    • [Plugin] Salesflare CRM Integration (#9332)
    • [Feature] Last message from agent variable (#6266)
    • [Improvement] Ticket ID stays selected after clicking to copy button (#10221)
    • [Improvement] WooCommerce plugin - multiple setups option (#9873)
    • [Improvement] Account checkout - not possible to search in country listbox (#9095)
    • [Improvement] Add the possibility to forward call to an external number (#8781)
    • [Improvement] Support of multi-site for the Shopify plugin (#8646)
    • [Improvement] Paste image to chat/reply directly from clipboard (#7285)
    • [Improvement] Move owner role to any other agent/admin user in LiveAgent (#4256)
    • [Improvement] Ticket fields are not visible in contact form fields listbox (#4203)
    • [Security] Missing HTML sanitizing on one settings field (#10149)
    • [Performance] Huge loading of KB Suggestions articles in ticket (#9830)
    • [Fix] The ticket name overlaps input (#10370)
    • [Fix] Ticket name overlaps close button (for all themes) (#10369)
    • [Fix] Wrong data in "Password updated" column of exported to CSV "Agents" table (#10261)
    • [Fix] No scrollBar in hint with description of experience level (#10124)
    • [Fix] Material / Obsidian: Incorrect style of hints of "All", "None" checkboxes (#10103)
    • [Fix] Refactoring of Gpf_Mail_Mime_Mail class (#10083)
    • [Fix] Broken Agent's image if there are no activities as set/change/delete image of Agent before (#10064)
    • [Fix] Scrollbar styling in firefox (#10040)
    • [Fix] Slack: Incorrect message about assigned tickets (#10018)
    • [Fix] Add clear notification when Agent create call device with already present number (#10004)
    • [Fix] Proper exception handling for CallService & Call API (#9978)
    • [Fix] Style of public tag added during chat in dark theme (#9975)
    • [Fix] 2FA code is wrongly requested on the password reset (#9970)
    • [Fix] Bigger ticket inline notes and internal ticket notes (#9968)
    • [Fix] Cannot send reply in ticket (#9953)
    • [Fix] Authuser deleted through API v3 (#9944)
    • [Fix] In KB search article preview displays HTML instead of plain text (#9931)
    • [Fix] Chargedesk Integration (#9908)
    • [Fix] Exceeded email quota error in contact form (#9871)
    • [Fix] In invitation system transfer messages agent real name is displayed instead of agent alias (#9841)
    • [Fix] ServiceStatusWidgets are disabled after switch from mobile view to desktop (#9823)
    • [Fix] In ticketbox "Custom filter" description in ticketbox is missing (#9533)
    • [Fix] TO SOLVE button doesn't work correctly (#9521)
    • [Fix] Not working hyperlinks in Suggested articles section (#9420)
    • [Fix] Accepting chat invitation while viewing the chat is buggy (#9380)
    • [Fix] Change word Rebuke to something more polite (#9235)
    • [Fix] Text interferes with the button in offline form (#9111)
    • [Fix] Add easy way to copy ticket code into clipboard (#8918)
    • [Fix] There are random Visitors ???? contacts created in LA , without actual ticket or information under contact details (#8786)
    • [Fix] Automatic invitation bad visitor widget when last online agent do logout (#8647)
    • [Fix] Wrong dialog window used on time report create button (#8435)
    • [Fix] "Create ticket" not adjusted to 1280x800 resolution (#8266)
    • [Fix] Material - Make date of internal message visible even on smaller devices (#8165)
    • [Fix] Sound notifications stay custom when changing from Trial to a paid license (#7313)
    • [Fix] Video chat doesn't work in Safari (#10591)
    • [Fix] Chat widget disappear for Visitor when he change URL or do reload (#10514)
    • [Fix] Incorrect mail account used for new ticket emails (#10509)
    • [Fix] Empty From when replying ticket for the first time (#10506)
    • [Fix] Cron not executing on cloud accounts (#10504)
    • [Fix] New ticket - incorrect email preselected for department (#10450)
    • [Fix] Permission denied UDS - in chat for customer (#10410)
    • [Fix] "Show more" on a note not design correctly (#10402)
    • [Fix] Wrong place of exclamation mark icon in pre-chat form (#10386)
    • [Fix] White/Dark theme: long name of ticket field is not fully visible in ticketbody (#10328)
    • [Fix] Error "Permission denied COST" is occured (#10237)
    • [Fix] Could not compose tweet from agent panel (#10551)
    • [Fix] RessetPassword doesn't work (#10487)
    • [Fix] Wrong contact in New Internal ticket (#10466)
    • [Fix] Multiple chat headers in agent panel conversation (#10171)
    • [Fix] Digitale call starts ringing to 2 agents (#10545)
    • [Fix] Sent photo from Viber to LA AP is not visible (#10076)
    • [Fix] White theme: broken "Upgrade your account" banner (#10537)
    • [Fix] Invalid legacy group type (#10531)
    • [Fix] Transfer call failed. Reason: Error parsing JSON: SyntaxError: Unexpected end of JSON input (#10517)
    • [Fix] Logged visitor cannot see any message about not accessible tickets on Free variation (#10321)
    • [Fix] Ticket ID dissapears after saving the rule to merge the tickets (#10276)
    • [Fix] FB processing exception: Executing event processor La_Features_Facebook_EventProcessor_Post crashed. Message: Missing required field: id (#9826)
    • [Security] User enumeration through KB registration call (#10279)
    • [Fix] Only one event from facebook is processed per task. (#10503)
    • [Fix] Problems with subject when switching departments on New ticket screen (#10484)
    • [Fix] Update 5.15.4 - Unknown column 'notes' (#10465)
    • [Fix] Facebook posts and private messages aren't fetched (#10480)
    • [Fix] Dark / White theme: missing images (#10479)
    • [Fix] Update 5.11.18 is broken (#10462)
    • [Fix] Incorrect permissions in installation zip file (#10455)
    • [Fix] Reply to fb post or comment is not possible (#10458)
    • [Fix] La_Features_Facebook_PageEventJob failing on wrong return type (#10434)
    • [Fix] Facebook permissions changed (#10344)
    • [Fix] Facebook authentication error. Message: (#100) No matching user found (#10293)
    • [Fix] Incorrect link parsing (#10311)
    • [Fix] Viber plugin is missing in build file (#10464)
    • [Refactoring] Remove stylesheets from PHP (#10317)
    • [Fix] Link in LA message not clickable (#10419)
    • [Fix] "Agents rating" section: search via "Search" string does not work (#10416)
    • [Fix] SSO login mechanism is case sensitive for email address (#10401)
    • [Fix] Digitale - music not playing after redirect to queue (#9407)
    • [Fix] Cannot play fresh IVR recording (#10420)
    • [Fix] "Forward ticket" action does not attach the attachment (#10405)
    • [Fix] Several plugins are missing in the build from version 5.20 (#10396)
    • [Fix] Incorrect displaying of popup window (Getting Stated) (#10394)
    • [Fix] SLA log - Data error (#10363)
    • [Fix] La_Model_Queue_NotificationManager Maximum length of accountuserid in Gpf_Db_Log is 8 (#10231)
    • [Security] SSRF through various endpoints (#10359)(#10358)(#10354)(#10355)
    • [Security] explode() expects parameter 2 to be string, object given (#10260)
    • [Fix] Argument 1 passed to PipedriveModule::renderDeal() must be of the type array, null given (#10158)
    • [Fix] Cannot connect facebook page in panel (#10361)
    • [Fix] Call to undefined method La_Model_Conversation::getLastMessageGroup() (#10357)
    • [Fix] New build not adding version to product in DP (#10340)
    • [Fix] Invalid argument supplied for foreach() in DbEntityHandler.class.php (#10332)
    • [Fix] Undefined index: id in Cursor.class.php (#10320)
    • [Fix] PDO::quote() expects parameter 1 to be string, object given (#10258)
    • [Fix] Call to a member function getCursorValue() on null (#10155)
    • [Fix] Contact's email not recognized from user details (#10058)
    • [Fix] Reply added 2 times (#10010)
    • [Fix] Mass action 'send mail' does not work (#7547)
    • [Security] Improve XSS tests (#10236)(#10146)
    • [Security] Improve validation in plugins inputs (#10216)
    • [Fix] Visitor see error msg instead of explanation why cannot see ticket in free plan account (#10316)
    • [Fix] Build does not perform clean (#10220)
    • [Fix] APIv3 documentation doesn't work on 5.20.3.8 (#10194)
    • [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10189)
    • [Fix] ComputeConversationSlaReportsHourlyTaskTest fail because time() (#10165)
    • [Fix] Call to undefined method NewFileMessage::isPersistent() (#10156)
    • [Fix] Agent could delete department connected to Viber without warning (#10111)
    • [Style] Dark theme: items of left menu are overlaying on expand view (#10238)
    • [Fix] lastMessageFromRequester sends first message instead of last (#10175)
    • [Fix] Old RPC calls: changed response types (#10173)
    • [Fix] Freshdesk import fails (#10154)
    • [Fix] Return value of La_Model_User_Visitor::loadFromUserId() must be an instance of La_Model_User_Visitor (#10157)
    • [Fix] Release build fixes (#10160)(#10161)(#10162)(#10163)
    • [Security] Invalidate password reset URL after first load (#9749)
    • [Improvement] Postpone preset values set to 8:00 (#9791)
    • [Improvement] Slack - option to disable AppHome event autoresponder (#9782)
    • [Improvement] Add logged in agent role to panel body (#9726)
    • [Improvement] Performance report API is missing some data (#7341)
    • [Improvement] Clearing cached track.js from browser (#7232)
    • [Fix] Registered visitor is unable to set password (#9992)
    • [Fix] Error message "You cannot delete department" (#9947)
    • [Fix] Fetching mail account added as recipient (#9876)
    • [Fix] Reply template load fails (#9861)
    • [Fix] Errors in Facebook/EventProcessor/Comment.class.php (#9811)
    • [Fix] Asterisk memory leakege (#9794)
    • [Fix] Duplicate online status widget in agent profile (#9755)
    • [Fix] Double "Custom filter" description in "Edit contact - tickets" window (#9668)
    • [Fix] Chats in queue will stay in init state after last agent logs out (#9032)
    • [Fix] Minimum width of column Actions in mail accounts grid (#8925)
    • [Fix] Handle API / SIP calls listbox items ordered randomly (#8770)
    • [Performance] Optimize application settings (#9783)
    • [Style] The scroll bar does not work in the White theme (#9916)
    • [Style] Inefficient spacing between upper and lower ticket info panels (#9870)
    • [Style] Send button in chat button not visible on iPhone (#9857)
    • [Style] Obsidian theme: better style for "Information" window, when Agent delete department (#9825)
    • [Style] Wasted space in saved filters (#9591)
    • [Security] Expiration date of apiKey is applied in server timezone (#10127)
    • [Fix] Email with multipart content is not correctly fetched to LiveAgent (#10091)
    • [Fix] Worktime calculation not working properly (#10065)
    • [Fix] Ticket filter count is not correct for ticket field equals XYZ (#7420)
    • [Style] Missing scrollbar in the Voice status screen (#10125)
    • [Security] Installer module vulnerability (#10117)
    • [Fix] Infinite loading in my account (#10116)
    • [Fix] Api call for getting all agents ends with "/" (#10068)
    • [Fix] Incorrect count for filter with condition 'tags are empty' or 'tags are not empty' (#10035)
    • [Fix] 'Session not started' error on call answering in old Twilio (#9854)
    • [Fix] Messages in chat window are in reverse order after reload (#10100)
    • [Fix] Call to a member function isEmpty() on null (#10080)
    • [Fix] Slow SQL cause slow ticket open or infinite messages loading (#10087)
    • [Fix] Reply to 1 does not reply to sender of most recent message (#10060)
    • [Fix] Export ticket into PDF not working (#10070)
    • [Fix] Digitale not ringing to agent if welcome message is set (#10069)
    • [Fix] Old Messages in free account does not display correct template with upgrade instructions (#10052)
    • [Fix] iOS push certificate expiration (#10050)
    • [Fix] Class La_Task_SendTranscriptTask not found (#10045)
    • [Fix] Could not connect instagram account (#10006)
    • [Plugin] ActiveCampaign integration plugin (#5791)
    • [Fix] Uncaught Error: Maximum function nesting level of 256 reached, aborting (#10038)
    • [Fix] Array to string conversion in CspBuilder (#10037)
    • [Fix] AWS chat archiving is broken in v5.19 (#10013)
    • [Style] In-page form squared theme issue with KB suggestions (#10008)
    • [Fix] Unable to create new Facebook comment thread by Reply (#10003)
    • [Style] Material / Obsidian: Icons overlay at the bottom of the ticket (#10001)

    [Important notice] From this version minimum required PHP version is 7.2

    • [Improvement] Separate Breathing time for chats and calls and move to respective settings (#9814)
    • [Improvement] Ticket statuses in Slack (#9589)
    • [Improvement] Code of custom fields should be always lowercase alphanum (#9196)
    • [Improvement] Redesign of languages (#757)
    • [Fix] Knowledgebase search widget is not displaying (#9985)
    • [Fix] Text typed in HTML mode is added as link (#9977)
    • [Fix] Wrong data in system message when ticket is postponed (#9844)
    • [Fix] Grid range incorrect SK translation (#9831)
    • [Fix] Could NOT send chat transcript to registered visitor (#9817)
    • [Fix] Duplicate message text (#9810)
    • [Fix] Update TNEFDecoder (#9770)
    • [Fix] Needs to implement setPageCursor (#9764)
    • [Fix] {$conv_last_message} variable not working for chat message groups (#9689)
    • [Fix] Missing info about authorization payment (#9655)
    • [Fix] Call can be rerouted only once (#9619)
    • [Fix] Internal ticket default FROM email (#9597)
    • [Fix] Deprecated endpoints on facebook (#9582)
    • [Fix] Reopen ticket action in a rule breaks the chat (#9552)
    • [Fix] Call can be lost when retrieving from the queue (#9509)
    • [Fix] IVR - special character in choice name (#9413)
    • [Fix] PHP 7.4 compatibility (#9383)
    • [Fix] Send answer action adds wrong message header 'To:' (#9345)
    • [Fix] Filter, "Ban history" table by agent, is not working (#9344)
    • [Fix] Rule with Custom field is empty condition doesn't work (#9217)
    • [Fix] On chat start is logged Elastisearch error to event log (#9096)
    • [Fix] Ticket grid doesn't refresh if agent replies to an open ticket (#9047)
    • [Fix] Mobile view is missing numbers next to ticket filters (#9038)
    • [Fix] Users are stuck in conversation users (#9015)
    • [Fix] Remove option to postpone running chat or call (#8933)
    • [Fix] Department is deleted without chosen new department. (#8318)
    • [Fix] On "Languages" section "Regional settings" option is disappeared after refresh. (#7448)
    • [Fix] Upload attachments bigger than 22MB (#7440)
    • [Fix] "Time format" section is disappeared after saving and refreshing web-page. (#7277)
    • [Fix] Call Us button/ video call button still working even if no agent is available in the department (#6909)
    • [Fix] Breathing time setting for chat and calls (#6210)
    • [Fix] English language grammar and syntax (#4915)
    • [Style] Pipedrive cell style issues (#9851)
    • [Fix] PipeDrive plugin error if customer have incorrect contact details (#9907)
    • [Fix] Class 'Slim\Http\Request' not found (#9963)
    • [Fix] Cron job not executing due to incorrect server configs (#9453)
    • [Fix] Registration requests from OFFLINE agent (#7787)
    • [Fix] Material/Obsidian theme: Icon of internal call is not visible in ticket created from Viber (#9952)
    • [Fix] Bus iframe is in navigation flow (#9918)
    • [Fix] Useless button for remove Owner (#9917)
    • [Fix] Video chat doesn't ring to agent - Cannot read property 'u' of null (#9906)
    • [Fix] Export to CSV doesn't work in Ticket history with Department filter (#7901)
    • [Style] Save button is overlapped in service status widget (#9927)
    • [Fix] CSP header problems with directives without domains or with wildcard domains (#9904)
    • [Fix] CSP doesn't work correctly for customer portal (#9903)
    • [Fix] Agent listbox - scroll and search problem (#9738)
    • [Fix] AWeber - subscribe fails with error: Invalid Subscriber IP address (#9842)
    • [Fix] Invalid argument supplied for foreach() in MailChimp plugin (#9643)
    • [Style] Obsidian: default avatar image is transparent (#9900)
    • [Fix] CSRF error - export to CSV in SLA Log not working (#9899)
    • [Fix] CSRF error - upload file to IVR (#9888)
    • [Security] Remote Code Execution Security vulnerability (#9843)
    • [Security] Invalid CSRF token, reload page to fix the problem (#9789)
    • [Improvement] Zendesk migration can not be stopped (#9878)
    • [Fix] La_Api_V1_Conversations_Helper is missing (#9832)
    • [Fix] Time report doesn't work for agents (#9048)
    • [Fix] Cannot listen call record/voicemail in old Twilio integration (#9803)
    • [Feature] Viber integration (#4210)
    • [Plugin] Pipedrive CRM Integration (#8896)
    • [Improvement] Allow call routing time lower than 30sec (#9719)
    • [Improvement] Activate/deactivate rule on edit screen (#9484)
    • [Improvement] Better performance of La_WorkReport_ComputeConversationSlaReportsHourlyTask (#9207)
    • [Improvement] Better error description when in "Host" string is not valid value (#8807)
    • [Improvement] PHP 7.3 compatibility (#8374)
    • [Improvement] Allow auto-changing of From email address when transferred to another department (#1831)
    • [Improvement] Possibility allow/disallow use of Google Doc Viewer (#9798)
    • [Security] Poor permissions in api keys api (#9419)
    • [Fix] WooCommerce plugin - customers API is strange, use orders search (#9846)
    • [Fix] RTL phone number formatting (#9816)
    • [Fix] Expanded listbox has wrong size after search (#9580)
    • [Fix] Extension number should only accept number (#9474)
    • [Fix] Create company while editting contact (#9471)
    • [Fix] Agents are NOT able to transfer running chats to a department in which they are NOT added (#9163)
    • [Fix] FB integration asks you to choose from FB pages despite you are connecting the specific one (#9077)
    • [Fix] Filters for exact customer (#9062)
    • [Fix] Search listboxes do not handle Paste event (#9035)
    • [Fix] Missing 2FA (Two Factor Authentication) field on 'password reset' form (#8987)
    • [Fix] From phone number 'anonymous' causes incorrect contact recognition (#8986)
    • [Fix] SIP device configuration inconsistency (#8459)
    • [Fix] Conversations history export missing department, agent and status name (#8059)
    • [Fix] apiV3 Tag post return wrong response when wrong params are given (#8024)
    • [Fix] "Export to CSV" does NOT work(Ticket history), after Agent add "Department" filter (#7901)
    • [Fix] New ticket requester is not added to recipients (#7866)
    • [Fix] Wrong order number in Rules (#7498)
    • [Fix] og:image contains incorrect logo image (#7487)
    • [Fix] Validate input field "Include quoted text" (#7431)
    • [Fix] Link to Facebook profile does not work (#6958)
    • [Fix] Time reporting 'Force' setting does not work with Resolve (#5822)
    • [Style] To solve algorithm setting - Configure button styling (#9820)
    • [Style] Bad styling of 'Broken rule' (#9809)
    • [Style] Assigned tickets or active chats/calls number icon position is wrong (#9802)
    • [Style] Missing space between paragraphs in KB article in a chat window (#9657)
    • [Style] Material/Obsidian: "Api key" table's headers hide when table is scrolling (#9639)
    • [Style] Material/Obsidian: "Api key" table is not correct scrolling (#9549)
    • [Style] Common styling issues (#9530)
    • [Style] Dark/White theme: "Department" string shifts when is empty (#9487)
    • [Style] Magento plugin fields data is not visible via obsidian agent panel theme (#9452)
    • [Style] Obsidian theme - image upload dialog (#9405)
    • [Style] Material theme - menu labels on hover (#9354)
    • [Fix] tags are not displayed in a tag list (#9785)
    • [Fix] Undefined variable cookieName apiAuthUser.php (#9772)
    • [Plugin] Klaviyo integration plugin (#5800)
    • [Fix] LiveChat migration - Row does not exist (#9784)
    • [Fix] Skip all rules of current type should not have a listbox (#9781)
    • [Fix] Cannot modify header information - headers already sent by PageBase.class.php (#9775)
    • [Fix] Play/stop button in sound configuration doesn't change on stop command (#9774)
    • [Fix] Undefined index: opened in Task.class.php (#9769)
    • [Fix] Internal chat tooltips regarding agent online status (#9768)
    • [Fix] Plugin CSS should contain version number (#9767)
    • [Style] Obsidian - Send integration code by email with wrong background color (#9790)
    • [Fix] Migration error: Class 'Utilities_MigrationUtility' not found (#9765)
    • [Fix] Directory not writable (#9763)
    • [Security] Possible XSS (#9436)
    • [Fix] Argument 1 passed to Gpf_Csp_CspSources::isValid() must be of the type string, null given (#9751)
    • [Fix] Add Singapore where data center locations are mentioned (#9745)
    • [Fix] Tags are not displayed in a tag list if they are imported (#9743)
    • [Fix] Cannot use object of type stdClass as array in LiveChat plugin (#9739)
    • [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
    • [Fix] Wrong display at Agents / Departments grid if you change the cursor position (#9524)
    • [Style] Review of FB icons (#9742)
    • [Fix] Postponing mail cron postpones too much (#9750)
    • [Fix] Enforce mobile app version 2.5+ (#9741)
    • [Fix] ArchiveOldMessagesToAwsS3 can skip a lot of messages (#9616)
    • [Fix] Leave an offline message button does not work sometimes (#9392)
    • [Fix] Same department id is translated (#9735)
    • [Fix] Chat load number is significantly different from number of ongoing chat's (#9727)
    • [Fix] Structured Data Testing Tool displays error on BreadcrumbList when checking KB article (#9723)
    • [Fix] Stuck chats because of mobile app problems (#9716)
    • [Fix] From API departments list is removed presetstatus but it is in KB (#9661)
    • [Fix] When replying to a ticket moving UP or clicking on the text the empty space gets removed (#9566)
    • [Style] Dark/White: No string's description in "Change password" window (#9647)
    • [Fix] Fixes for old LA mobile apps (#9467)
    • [Fix] Logout from mobile app leaves chat device online (#9697)
    • [Fix] A non well formed numeric value encountered in MailRunner.class.php (#9715)
    • [Fix] HelpScout migration fails with TypeError (#9710)
    • [Fix] Sending an answer if you created a New ticket via hotkey CTRL+S causes a Timeout error in panel (#9708)
    • [Fix] Conflict with shortcut Ctrl + K (#9699)
    • [Fix] Chat availability report showing agent as unavailable for some departments (#9693)
    • [Style] Obsidian theme - message merged from (#9707)
    • [Plugin] Braintree Payments Integration plugin details in ticket cannot be shown (#9609)
    • [Plugin] HelpScout import plugin configuration (#7222)
    • [Improvement] Zendesk import jobs can use too much redis-Q memory (#9690)
    • [Fix] Incorrect To: number when using HW device (#9701)
    • [Fix] CSP refactor (#9686)
    • [Fix] Call is ringing to paused agent (#9685)
    • [Fix] CSP blocking Digitale recording playback (#9675)
    • [Fix] Generating conversation code causes errors (#9673)
    • [Fix] SQL error: Field "preset_status" doesn't have a default value (#9670)
    • [Fix] APIv3 - wrong documentation of time report (#9666)
    • [Fix] Option to switch off CSP and CSRF request checks (#9665)
    • [Fix] Error on call transfer (#9658)
    • [Fix] Zendesk import stuck (#9656)
    • [Fix] HelpScout plugin migrates only active conversations (#9653)
    • [Fix] Invalid CSRF token in KB MyTicket (#9644)
    • [Fix] Saved filters showing 0 tickets in mobile app (#9624)
    • [Fix] Facebook private message link was parsed as file (#9618)
    • [Fix] PDF attachment preview not working for older files (#9617)
    • [Fix] Update step 4.2.13 fails (#9610)
    • [Fix] Agent X is calling with Agent X (#9605)
    • [Fix] Chat shown in chat load report even after agent went offline (disconnected) (#9595)
    • [Fix] Change footer and branding links (#9585)
    • [Fix] Worktime does not work correctly (#9569)
    • [Performance] Zendesk import plugin too slow (#9659)
    • [Style] Firefox: IVR editor white spaces problem (#9681)
    • [Plugin] Plugin to show customer orders from WooCommerce (#7931)
    • [Fix] Undefined variable: allEnabled in Status.class.php (#9652)
    • [Fix] Show more articles link doesn't work for articles in root (#9649)
    • [Fix] You can merge tickets from social and KB sources (#9603)
    • [Fix] Incorrect ranking message in exported HTML/PDF file (#8698)
    • [Security] Agent can submit ticket as Admin via KB (#9322)
    • [Performance] Optimize reading of emails jobs_hosting_emails.php (#9602)
    • [Fix] Avatar (lettered colored) issue on mobile chat window (#9627)
    • [Fix] Avatar letter visibility working randomly (#9526)
    • [Fix] Disabled chat availability doesn't work in LiveAgent android app (#9621)
    • [Style] White/Dark: in rules and change IVR (#9176)
    • [Style] Missing style for expired session dialog in login screen (#9628)
    • [Style] Ticket filter is not fully clickable (#9626)
    • [Style] Material/Obsidian: Department statuses icons are not displaying for agent role (#9557)
    • [Style] Material/Obsidian: Not possible to answer call in trial account - button covered (#8962)
    • [Security] Request returns password back in the response (#9398)
    • [Security] Insufficient authorization (#9397)
    • [Security] Malware scanning not implemented for uploaded files (#9396)
    • [Security] Increase default value for minimum password length (#9390)
    • [Security] Use google docs viewer for doc, docx etc. (#9371)
    • [Security] Show Remember Me checkbox in KB Login (#9359)
    • [Security] Auth token is not locked to device (#9358)
    • [Security] Cross-Site Request Forgery (#9355)
    • [Security] Option to hide upload image from url (#9302)
    • [Security] Improve security in SSO (#9007)
    • [Security] Session not invalidated after admin logouts from KB (#8816)
    • [Security] Content-Security-Policy, Strict-Transport-Security headers (#7926)
    • [Security] Update CKEditor (#7925)
    • [Security] Login CSRF (#6248)
    • [Feature] Add variable Agent avatar to email templates (#9291)
    • [Feature] Rules workflow - include/exclude specific rules in execution plan (#9181)
    • [Plugin] Jira plugin (#2541)
    • [Plugin] Kayako migration plugin (#4760)
    • [Plugin] Plugin for Magento 2 (#4388)
    • [Performance] Slow loading of Calls history (#8932)
    • [Performance] Make Tags and Groups grids pageable (#8921)
    • [Performance] Couldn't correctly logout from agent panel with many departments and agents (#8821)
    • [Performance] Could NOT delete Agent when 1000 departments and 200 Agents are created (#8818)
    • [Performance] Facebook Page Events processing is slow (#8738)
    • [Performance] Slow SQL in API v3 /chats (#8288)
    • [Improvement] Display exact number of tickets in tickets filters when elastic is used for filters counts (#9324)
    • [Improvement] Add description or note field into rule edit dialog (#9261)
    • [Improvement] Export agents to csv (#9187)
    • [Improvement] Export ticket to PDF - add message time (#9119)
    • [Improvement] More rule conditions with operators 'any of' or 'all of' (#9112)
    • [Improvement] Set ticket owner recognition to Reply To email header by default (#9045)
    • [Improvement] Change subject of ticket via API (#8739)
    • [Improvement] Add deactivate button/slider to chat/call/video buttons grid (#8607)
    • [Improvement] Accessibility - missing title attribute on widgets iframes (#8161)
    • [Improvement] Add option to disable the "user is now on URL" notification (#8148)
    • [Improvement] Export to CSV for Calls history screen (#6948)
    • [Improvement] Accessibility for contact buttons and invitations (#6464)
    • [Fix] FB messages are not fetched if agent replies via facebook (#9546)
    • [Fix] Facebook integration is broken if you change permissions (#9424)
    • [Fix] Useless index in api keys table (#9418)
    • [Fix] Invalid message: This message exceeds maximum displayable length and has been truncated (#9416)
    • [Fix] My call device was deselected - empty (#9320)
    • [Fix] Digitale missed calls report counts (#9271)
    • [Fix] Incorrect tags filter description (#9244)
    • [Fix] Ticket with big messages stored in AWS cannot be opened, request timeout (#9227)
    • [Fix] Refactor Gpf_Tasks_Runner::schedulePlannedTasks (#9220)
    • [Fix] Dial an outgoing call from agent panel not working in iOS 13 (#9192)
    • [Fix] Wrong content of Billing info when editing (#9178)
    • [Fix] Asterisk_la cannot start after update of dependencies (#9174)
    • [Fix] Agent cannot answer incoming call (#9149)
    • [Fix] Typo in property "thuesday" in API v3 /slas (#9142)
    • [Fix] Add tag translation problems (#9090)
    • [Fix] Rule action Reopen ticket note is not correctly saved (#9079)
    • [Fix] Agent is able to use "Mass action's" buttons even if "Mass action's" buttons are disabled (#9078)
    • [Fix] System name not updated after change of contact name (#9039)
    • [Fix] Column name Agent in Ticket history can be confusing (#8991)
    • [Fix] Broken ticket filters grid (#8850)
    • [Fix] Unlocalized texts in application (#8844)
    • [Fix] System name is not updated correctly (#8716)
    • [Fix] Video call not working on Safari (#8679)
    • [Fix] When agent is deleted, tickets are not unassigned (#8290)
    • [Fix] KB search with question mark (#8258)
    • [Fix] Ticket ID generating abusive or spammy words (#7857)
    • [Fix] Cannot find contact with capital letter in email via API v3 GET /contacts call (#7773)
    • [Fix] Could not find server - if server name contain white characters as prefix or suffix (#7713)
    • [Fix] Add last registered and device type info into Devices screen (#7593)
    • [Fix] Configuration > Chat - wrong slovak translation (#4937)
    • [Fix] Delete/purge actions for tickets created from facebook (#3544)
    • [Style] Montana KB theme - list items bullets in {$mostPopularArticlesBox} (#9403)
    • [Style] Obsidian theme - contact conflict dialog (#9399)
    • [Style] Obsidian theme: ticket attachment mouse cursor should be hand (#9365)
    • [Style] In chat window default Agent's image is visible after RV upload avatar image (#9347)
    • [Style] Material/Obsidian: textArea for messages is overlayed by videoFrame when Agent starts videoChat (#9342)
    • [Style] Slack account listbox in agent profile is too wide (#9337)
    • [Style] "Configure invitation" popupWindow style issues (#9329)
    • [Style] Obsidian: extra empty space in "Analytics overview" section (#9325)
    • [Style] Obsidian loading indicator (#9316)
    • [Style] Registration email icon (#9305)
    • [Style] Obsidian theme - draft too bright (#9280)
    • [Style] Low resolution favicon in old themes (#9214)
    • [Style] Improve Slack configuration design (#9389)
    • [Fix] ArchiveOldMessagesToAwsS3 can skip a chunk (#9611)
    • [Fix] Login to LivePhone app doesn't work: 500 Internal server error (#9594)
    • [Fix] Update 5.16.36 cannot process a lot of API keys (#9586)
    • [Fix] HelpScout migration plugin stoped work on token validity expiration (#9607)
    • [Fix] Posible problems on migration big data comm100 (#9567)
    • [Plugin] LiveChat migration plugin (#8533)
    • [Fix] Mass Actions Not Working (#9584)
    • [Performance] Optimize mail fetching cron task scheduling (#9583)
    • [Security] Possible XSS (#9522)(#9508)
    • [Fix] Dashboard can't load if there are too many unread news (#9577)
    • [Fix] Undefined offset: 0 in InsertBuilder.class.php (#9563)
    • [Fix] Answers in RTL text direction are displayed incorrectly (#9550)
    • [Fix] Shopify plugin: update current version tag (#9547)
    • [Fix] First Hover effect doesn't work when Animation is set for a chat button (#9538)
    • [Fix] Not all languages are visible in languages grid (#9532)
    • [Fix] Mailchimp integration not working properly after incorrect/wrong API (#9043)
    • [Fix] Not all facebook private messages are fetched (#8839)
    • [Fix] Help Scout migration plugin - migrate KB entries as well (#7662)
    • [Fix] Suggestion to Mailchimp integration (#6784)
    • [Fix] MailChimp plugin with double opt-in should change list options to "pending subscription" (#4274)
    • [Fix][Standalone] Missing dial_out_prefix_length field on standalone LA (#9543)
    • [Style] Wrong styling of KB items in agent panel Knowledbase section (#9561)
    • [Style] Change recipient options button (#9514)
    • [Style] Agent's image in chat invitation is broken when no image was set (#8765)
    • [Security] HTML injection which can lead to spoof users and possible XSS (#9496)
    • [Security] setUserDetails and user logged in to KB (#9210)
    • [Fix] Zendesk migration plugin fails on first task run (#9499)
    • [Fix] Zendesk migration plugin configuration bug (#9498)
    • [Fix] La_PlannedTasks_LogoutAgentWithoutSessionJob_Perf Unhandled exception (#9494)
    • [Fix] Chat in popup not working for new visitors (#9492)
    • [Fix] Problems with rule transfer to same department and assign to agent (#9459)
    • [Fix] Mail fetching gets stuck on email with empty header (#9444)
    • [Style] In-page form issue - send button is misplaced (#9491)
    • [Security] Stored XSS (#9495)
    • [Feature] Force tag - allow replying only to tagged tickets (#9276)
    • [Security] Stored XSS (#9489)
    • [Security] Spamming through Test mail function (#9441)
    • [Improvement] Zendesk migration plugin - migrate KB articles (#3479)
    • [Improvement] Zendesk - import also archived tickets (#6961)
    • [Improvement] Freshdesk import plugin: import also companies (#4096)
    • [Improvement] Freshdesk migration plugin - migrate Forum (#3670)
    • [Fix] "Create" button is clickable only in the upper part of the button (#9454)
    • [Fix] Scroll bar appearing in embedded contact form (#9446)
    • [Fix] Internal ticket not opened correctly (#9439)
    • [Fix] IMAP communication log not available in mail account form (#9435)
    • [Fix] Squared design of a contact form - message field issue (#9433)
    • [Fix] Use default domain in Slack integration (#9368)
    • [Fix] Reply added via mobile app not sent to Facebook (#9262)
    • [Fix] Incorrect OFFLINE status for calls (#9256)
    • [Fix] Better counting of created agents (#9236)
    • [Fix] Incorrect total tickets count after click on button "many" (#9118)
    • [Fix] Agent panel moved down in Chrome, so the 'reply' field is not visible (#9102)
    • [Fix] Material theme - Active chat window moves when different ticket is opened (#8613)
    • [Fix] Zendesk migration plugin can't migrate attachments anymore (#5573)
    • [Fix] Freshdesk migration plugin - missing custom fields (#7251)
    • [Style] "Reopen" button starts replyAction after Agent resolved ticket (#9434)
    • [Style] Obsidian theme - search in KB entries in agent panel (#9404)
    • [Fix] Help Scout Migration plugin doesn't work (#8912)
    • [Performance] Some messages are not archived in S3 and stay in DB (#9330)
    • [Fix] Video chat button does not call onOnline, onOffline methods (#9172)
    • [Fix] Instagram deleted ticket will not fetch new comments (#9242)
    • [Fix] Display info how correct integrate Instagram account (#9122)
    • [Fix] Instagram Fetch mentions not working (#9241)
    • [Fix] Only variables should be passed by reference in ArchiveOldMessagesToAwsS3 (#9374)
    • [Performance] Moving object to AWS is too slow (#9327)
    • [Fix] Not able to log in on LiveAgent iOS app (#9346)
    • [Fix] Use ENCRYPTION_KEY also for AWS data encryption (#9300)
    • [Fix] Missing rows in Chat overview grid (#9054)
    • [Security] Invitation doesn't use https when loading gravatar (#9326)
    • [Fix] Undefined property: stdClass::$S (#9328)
    • [Fix] Undefined index in SessionHandler.class.php (#9323)
    • [Fix] Welcome message sent two times if chat started from invitation (#9307)
    • [Security] hide from error message ips in uploadvalidator (#9301)
    • [Security] encrypt API keys (#9297)
    • [Security] URL validation - security plugin for downloadable installations (#9295)
    • [Feature] Comm100 migration plugin (#9212)
    • [Fix] Content-Type: multipart/voice-message not supported (#9275)
    • [Fix] Strange filter values (#9293)
    • [Fix] Filters disappear in Minimalist theme in KB for empty result (#9287)
    • [Fix] Duplicate records for stats events in new grafana (#9278)
    • [Fix] Unable to load agent panel (#9274)
    • [Fix] Infinite tag list scroll in Material theme (#8797)
    • [Fix] Email account fetching delay counts all account types (#7984)
    • [Style] Material/Obsidian: Content of "Customer portal settings" section is not fully visible (#9289)
    • [Style] Obsidian ticket attachments file name partially covered (#9269)
    • [Style] List of invitations for manual invite is not scrollable (#9258)
    • [Security] Unsecure file open-flash-chart.swf still in LA project (#9260)
    • [Security] Public ticket code is sensitive information (#8884)
    • [Feature] Slack integration - add variable for clickable ticket ID (#9141)
    • [Feature] Allow posting to private Slack channels (#9215)
    • [Performance] LiveAgent connects to Clamv even if there is no file for processing available (#9251)
    • [Fix] X-Cart plugin compatibility with v 5.4 (#9243)
    • [Fix] API v3 create ticket should not allow Init state (#9230)
    • [Fix] Message shortener is always applied (#9228)
    • [Fix] array_slice() expects parameter 1 to be array, null given in File.class.php (#9226)
    • [Fix] Undefined offset errors in Holidays.class.php (#9225)
    • [Fix] Mail fetching: Max. header fields value (100000) size exceeded (#9218)
    • [Fix] Agent not visible in action initiator rule condition (#8974)
    • [Fix] HTML tag br is visible after agents/visitors answer the KB question (#8404)
    • [Fix] Unable to resolve session (#8250)
    • [Fix] Change some texts from "suggestion" to "feedback" (#7196)
    • [Fix] Cannot see messages added by rule until panel reload (#7084)
    • [Fix] Old Slack plugin forgotten in standalone build (#9259)
    • [Style] Remove focus style on grid (#9239)
    • [Style] Dashboard is glitched on google chrome (#9169)
    • [Style] Bad style of "Slack" section (#9165)
    • [Important notice] Database password is used for encryption, so in case of standalone licenses is very important to not loose this password. You can also explicitly save it to settings.php as ENCRYPTION_KEY.

    • [Security] Authtoken not invalidated when 2FA enabled (#9003)
    • [Security] Third party services passwords are stored as plain text (#5616)
    • [Feature] Instagram integration (#3521)
    • [Improvement] Option to see if agent have 2FA (Two Factor Authentication) in the agents grid (#9074)
    • [Improvement] Allow SVG image format for custom image button (#7403)
    • [Fix] Online status for calls not setting to online (#9099)
    • [Fix] Min ecryption key length for AES256 is 32 bytes (#9071)
    • [Fix] Audit log - missing filter Ticket Purged (#9060)
    • [Fix] Unable to save agent if his email is substring of mail account alias (#9056)
    • [Fix] Disabled ToSolve in department stop also chats and calls queue reports (#9052)
    • [Fix] Contact form preview in grid is without fields (#9009)
    • [Fix] APIv3: 'company_id' is not taken to filter contacts (#8967)
    • [Fix] Tagname letters case can't be changed. (#8944)
    • [Fix] Twillio client libraries (#8877)
    • [Fix] Filter not visible to agent or admin (#8871)
    • [Fix] Numerous calls stuck in queue (#8863)
    • [Fix] API v3: No info message when ticket state is changed (#8809)
    • [Fix] "Submit ticket" option creates several tickets. (#8795)
    • [Fix] LivePhone app doesn't recognize that incomming call was already hung up (#8756)
    • [Fix] Cannot change department of an active forwarding account (#8737)
    • [Fix] Unchecked ticket in the tickets grid is checked again (#8692)
    • [Fix] Ticket will be unchecked if Agent scroll down ticketTable and refresh ticketTable . (#8673)
    • [Fix] Cannot reply to some tickets (#8656)
    • [Fix] Ticket will be unchecked if Agent scroll ticketBox. (#8615)
    • [Fix] Ticket can be broken by adding message group with not existed rtype via RPC (#8601)
    • [Fix] Ticket grid should not jump back to start every time filter results change (#8538)
    • [Fix] Facebook API v3.3 read_page_mailboxes deprecated (#8380)
    • [Fix] Transfer rule action does not check if agent is deleted (#8376)
    • [Fix] Zendesk migration assumes all API calls are available (#8313)
    • [Fix] Registered company doesn't appear as registered (#8244)
    • [Fix] To solve button doesn't seem to respect Importance for First resolve SLA (#7949)
    • [Fix] Calls do not work after domain change (#7706)
    • [Fix] BAN same IP as IP you are using to work in LiveAgent issue (#7702)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Activate departments from beginning (#6826)
    • [Performance] Tag exclude throws error 'Maximum length of value in Gpf_Db_FilterCondition is 1024' (#8725)
    • [Style] Obsidian: not visible text over buttons (#9101)
    • [Style] Remove unused icons from KB common theme style (#9100)
    • [Style] Checkout address fields placeholders not visible in Firefox (#9075)
    • [Style] Longer translation can broke menu panel (#9065)
    • [Style] Obsidian: Email templates should have white background (#8984)
    • [Style] Group CSS selectors if possible (#8948)
    • [Style] Contact note incorrect resizing (#8926)
    • [Style] Hovering an assigned ticket in Recent Tickets whites out the content (#8908)
    • [Style] Unify styles in Call grid with styles from chats grid (#8874)
    • [Style] Bad Export to CSV button appearence in Material theme (#8825)
    • [Style] Highlight input and button focus class when tab key pressed (#8820)
    • [Style] In chat window default registered visitor's image is visible after RV upload avatar image (#8800)
    • [Style] In-page contact form is moved 'behind' send button when attachment is added (#8748)
    • [Style] Dark/White theme: "Save", "Preview and test" buttons are shifted after error message was displayed. (#8707)
    • [Style] APIv3 documentation styling (#8483)
    • [Style] Material theme. Barchart is not disappeared after Agent removed all barChart dataTypes. (#8118)
    • [Style] Obsidian theme - better styling (#8859)
    • [Feature] KB - own html - userid variable (#9184)
    • [Fix] winmail.dat can break processing of email (#9157)
    • [Fix] tickets api failed with error 500 (#9185)
    • [Fix] Agent is able to save/create rule with "Perform action - send Slack message" without selecting Slack user or channel (#9166)
    • [Fix] Push notifications not working for LiveAgent Android and iOS (#9148)
    • [Fix] 'Invalid JSON data: Value of required model key count is null' in iOS app (#9108)
    • [Fix] Shopify integration plugin doesn't integrate the chat button (#8945)
    • [Fix] Incorrect "Custom filter" description when "custom date" filter is used (#8937)
    • [Fix] Some ticket fields name can break html in Tickets - Edit filter (#9193)
    • [Performance] Cron jobs can overload DB server with many small and active LA accounts (#8981)
    • [Performance] Time rule 'sleep until' (#7214)
    • [Fix] Duplicate of Slack Notification system rule (#9084)
    • [Fix] On Android sorting is not working by all columns in Tickets grid (#9082)
    • [Fix] Remove a company's contacts is applied to all contacts of all companies (#9057)
    • [Fix] Account checkout - VAT ID field should remove spaces automatically (#9091)
    • [Fix][Standalone] mod_rewrite check fails for url with certificate problem (#9089)
    • [Fix][Standalone] Installation fails (#9106)
    • [Fix] Typo in Email configuration steps (#9051)
    • [Fix] Filtering "for" in Reports section doesn't work (#9008)
    • [Fix] SLA log -> Export does not work (#9022)
    • [Fix] API: Tickets SLA Log - date filter is ignored (#8979)
    • [Fix] Export to CSV doesn't work correctly with Status or Date filter (#8822)
    • [Fix] API Tickets SLA Log report not correct (#2611)
    • [Fix] Chats are stuck in queue when toSolve is disabled for department (#9050)
    • [Fix] Call to undefined method setError() in Chat.class.php (#9042)
    • [Style] Tag with just a letter in the first word doesn't show correctly (#9037)
    • [Fix] Forward of a forwarded message group (#8546)
    • [Fix] Forward is not working if messages are archived in AWS (#9001)
    • [Fix] Cram MD5 SMTP authentication does not work (#9034)
    • [Fix] API v1 key doesn't have privileges to read mail accounts and chats (#9012)
    • [Fix] pack(): Type H: illegal hex digit n in PushNotification (#9004)
    • [Fix] Max queue length for chat button is not working properly (#8843)
    • [Fix] Failed to connect to IPv6: Network is unreachable (#8751)
    • [Fix] IMAP skips mail if UID FETCH command fails (#8691)
    • [Fix][Standalone] Error 'There is already an active transaction' after merge tickets (#8972)
    • [Fix] Problem with utf-8 in contact's city and country (#9016)
    • [Fix] Parameter must be an array or an object that implements Countable in contact_form_fields.stpl (#8961)
    • [Fix] Cannot find contact by name in To number when making new call (#8934)
    • [Fix] Canceled chat from pre-chat form with message stay in INIT state (#8574)
    • [Fix] Chat session expiration problem (#7611)
    • [Feature] Customer portal's My tickets filters (#8039)
    • [Fix] Trial mail limit mistakenly applied to Appsumo variation account (#8950)
    • [Fix] Update step 5.12.7 fails on account migrated to cloud (#8924)
    • [Feature] Public tags visible to customer in my tickets (#8720)
    • [Feature] Force embeded chat window also for mobile devices (#2256)
    • [Performance] Response 429 Too many requests can overload infrastructure (#8897)
    • [Fix] Two cases when update step 5.15.8 can be failed (#8983)
    • [Fix] Slack template variable $agentConversationUrl not replaced with value (#8980)
    • [Fix] Shopify Integration plugin keeps loading (#8965)
    • [Fix] Cannot declare class La_Model_Sla_BaseLevelForUpdateStep - already in use (#8963)
    • [Fix] Invalid argument supplied for foreach() in Aweber plugin (#8953)
    • [Fix] Calling Digitale incoming_handler.php without arguments created a call (#8923)
    • [Fix] Categories aren't displayed while creating new article (#8911)
    • [Fix] Fast tracking request is failing with response 404 (#8883)
    • [Fix] Agent channel listbox on dashboard displays only first row (#8882)
    • [Fix] Calls stuck in Queue (#8873)
    • [Fix] KB search on QU LA returns 500 error (#8959)
    • [Fix] Slack notification - rule action not visible for Queue length changed context (#8956)
    • [Fix] better Slack user/channel select box (#8949)
    • [Fix] json_decode() expects parameter 1 to be string, array given in MessageGroup.class.php (#8955)
    • [Fix] Call to a member function isForwarding() on null (#8952)
    • [Fix] SLA log timezone problem (#8760)
    • [Fix] Add option to report 0 in time report (#8903)
    • [Fix] APIv3: Call for get ticket messages return no content if they are in AWS (#8898)
    • [Fix] MultiKbs have same styles after update (#8866)
    • [Fix] Using "Assigned to" filter in SLA compliance report gives wrong results (#8626)
    • [Fix] "Error connecting to Asterisk to remove account data" on account suspend (#8337)
    • [Fix] Shopify plugin API calls refactoring (#8336)
    • [Fix] Refactor of payment methods in hosted accounts
    • [Fix] Unable to transfer ticket with enabled Slack plugin (#8946)
    • [Fix] Loop in update 5.15.8 (#8900)
    • [Fix] Grid not refreshed sometimes after change in ticket (#8886)
    • [Fix] Invitation fails on customer's side with 500 error (#8910)
    • [Fix] Assigned agents sorting in Departments grid is wrong (#8909)
    • [Fix] Incorrect chat button state connected to Let visitor choose department (#8470)
    • [Improvement] Forwarding email account aliases (#6047)
    • [Performance] Redis-q out of memory - limitation of mass actions (#8830)
    • [Style] Blank contacts in contact listbox (#8879)
    • [Fix] Grid shows incorrect count of selected rows (#8717)
    • [Fix] Add confirmation dialog to mass action (#8035)
    • [Fix] Call to undefined method in mail account connection test (#8869)
    • [Fix] Firefox 69 error (#8867)
    • [Fix] My tickets in customer portal - Cannot read property 'replace' (#8864)
    • [Fix] Removed class La_Perf_Redis_BrowsersCleanupJob still used in update 4.62.4 (#8861)
    • [Fix] Error during update of migrated installation from version prior to 5.12 (#8860)
    • [Fix] Search query is not cleared when saved filter is clicked (#8803)
    • [Fix] Update step 4.17.11 fails (#8730)
    • [Fix] Update step 4.63.21 fails (#8862)
    • [Fix] Incorrect outgoing email charset (#8857)
    • [Fix] Agents grid panel avatar first letter is by email, not by first name (#8854)
    • [Fix] Ticket open is failing (#8834)
    • [Style] Obsidian theme - style corrections (#8853)(#8851)
    • [Important notice] Old Slack plugin has been removed. There will be new Slack feature, but only for cloud installations.
    • [Important notice] New format of GeoIp database file GeoLite2-City is required.

    • [Feature] Automated Callback function for the Call Center (#8475)
    • [Feature] Support "Rich text" format - winmail.dat attachments (#8482)
    • [Feature] True Reopen action for ticket, mass action and rule action (#8595)
    • [Feature] Possibility to whitelist port in HTTP Request (perform action) rule (#5795)
    • [Feature] New dark agent panel theme - Obsidian (#8324)
    • [Improvement] Display CC and BCC in the mail outbox view columns (#8663)
    • [Improvement] Automatically prefill next available dial out prefix when creating number (#8501)
    • [Improvement] Add variable for 'Start URL' to email templates (#7985)
    • [Performance] It is possible to place huge time window in work report (#8632)
    • [Performance] Many departments causes slow agent panel (#8563)
    • [Performance] Refactor of Chats grid (#8487)
    • [Performance] Slow rendering (loading) of agent grid (#8689)
    • [Performance] Multiple users creation (#8101)
    • [Performance] La_Features_Facebook_PageEventJob refactoring (#7389)
    • [Fix] Whitelisting API v1 IP addresses fails with 500 (#8755)
    • [Fix] Paths and Urls refactoring (#8729)
    • [Fix] Data error if sorting Time Report by "Note" column (#8727)
    • [Fix] "mod_rewrite.php not found or unable to stat" during requirements check (#8667)
    • [Fix] Allow translation for: "Upload of file failed with message: " (#8660)
    • [Fix] Untranslatable strings (#8512)
    • [Fix] My tickets section contains less tickets as should (#8644)
    • [Fix] Android push notification GCM endpoint deprecated (#8629)
    • [Fix] Right panel content disappears after resize (#8590)
    • [Fix] Requested more than the maximum possible number of records (#8583)
    • [Fix] Missing error style in some rule actions (#8568)
    • [Fix] Remove all but numbers from TO phone number (#8565)
    • [Fix] Agent answers chat but is not joined to it (#8553)
    • [Fix] Red border in contact form (#8552)
    • [Fix] When agent has 2-step verification enabled - 2fa not available on Login page (for desktop) (#8507)
    • [Fix] ASCII validator is needed for majority of the fields in number creation form (#8493)
    • [Fix] Missing set requester button (#8492)
    • [Fix] Visitor can send spam via Send Transcript (#8481)
    • [Fix] Resaving SLA level without changes adds note about recalculation to tickets (#8464)
    • [Fix] Most popular articles displayed even when KB is disabled (#8434)
    • [Fix] Message group details not displayed sometimes (#8399)
    • [Fix] APIv3 - register contact without sending registration email (#8365)
    • [Fix] Rule action sends emails with duplicate Message-ID (#8349)
    • [Fix] Unknown column wr.value (#8311)
    • [Fix] Number with General provider can't be added on hosted accounts (#8303)
    • [Fix] Merged ticket is undeleted by a rule (#8298)
    • [Fix] Chat is not terminated when chatting agent logouts (#8220)
    • [Fix] Ringing chat is going to queue if last online agent close browser tab (#8173)
    • [Fix] Limit IVR choice and voicemail time (#8146)
    • [Fix] Incorrectly computed work time when agent was paused (#8007)
    • [Fix] Caller hears only 1-2 rings (#8003)
    • [Fix] Department for a new call chosen randomly (#7994)
    • [Fix] SIP: Customer can create wrong phone registration (#7886)
    • [Fix] Digitale: looking for agent by number does not work sometimes (#7859)
    • [Fix] API v3 - create ticket with incorrect date_created sets it to 0000-00-00 (#7752)
    • [Fix] Contact form creates multiple tickets (#7734)
    • [Fix] Making a call to a department where I am the only one active agent (#7698)
    • [Fix] Impossible to re-save number/IVR settings after some time (#7696)
    • [Fix] Design of ticket resolved email template is broken (#7642)
    • [Fix] Message generated by Mass action send answer is missing 'to' details (#7621)
    • [Fix] Repeated chat inactive message and user navigation on pages (#7572)
    • [Fix] Smarty variables with double quotes in email templates (#7530)
    • [Fix] Call button widget does not detect that ringing call was ended (#7472)
    • [Fix] Edited customer note doesn't reload in all opened tickets (#7406)
    • [Fix] Chat queue status is not decreased sometime (#7364)
    • [Fix] Impossible to define mail account for 'Forward email to' rule action (#7121)
    • [Fix] LiveAgent GeoIP update (#6855)
    • [Fix] Ticket fields limited to 255 chars but contact form fields unlimited causes errors (#6487)
    • [Fix] PHP 7.2.0 compatibility: deprecation of 'create_function()' (#6289)
    • [Fix] Incorrect price in payment method change dialog (#5955)
    • [Fix] SLA details is not correct in edit panel (#8661)
    • [Fix] Not possible to use Space in Thousands separator in language metadata (#8460)
    • [Fix] Refactor hosting feature (#8211)
    • [Fix] Interface for Prompting a payment info when adding agents to free variation (#8289)
    • [Fix][Standalone] Handle the missing fileinfo extension on image upload (#8504)
    • [Fix][Standalone] Online Visitors disappear after +- 45 seconds (#8485)
    • [Style] Get Source code throws ugly 503 error for emails older than 30 days (#7175)
    • [Style] Export button in Time report grid is shifted (material, obsidian) (#8801)
    • [Style] Create custom plugin styles per theme (#8772)
    • [Style] KB Load more button has wrong position in Montana theme (#8686)
    • [Style] Material theme: Ticket right panel icons not visible (#8664)
    • [Style] Material theme - interactive (hand) cursor (pointer) all over the buttons grid (#8606)
    • [Style] Black / White theme: bad style for exclamation mark icon when Agent create rule. (#8570)
    • [Style] Bad style of chatWindow if Customer want to restart chat (#8528)
    • [Style] Black/White theme: Bad style in "Edit search widget" window (#8499)
    • [Style] White theme: Bad styling for red exclamation mark icon (#8472)
    • [Style] Customer portal Tracking codes textareas too small and not resizable (#8469)
    • [Style] Default registered visitor's image is visible after RV upload avatar image (#8419)
    • [Style] ChatDialog is overlaying 'approve' and 'cancel' icons on "Send me a transcript" window (#8415)
    • [Style] My stats comparisons in dashboard handle with CSS (#8356)
    • [Fix] Double outgoing call (#8757)
    • [Fix] Outgoing call fails: Child call has wrong direction out (#8256)
    • [Fix][Standalone] Add logging of elasticsearch errors from DB queue processor (#8813)
    • [Plugin] BigCommerce plugin for orders (#3315)
    • [Fix] ElasticSearch KB suggetion boost tweaks (#8814)
    • [Fix] Ticket grid not refreshed after opened ticket is changed (#8811)
    • [Fix] Knowledgebase search doesn't work from agent panel (#8805)
    • [Fix] To solve enabled department setting should be checked by default (#8804)
    • [Fix] Rename Tickets label to Ticket filters (#8799)
    • [Performance] Recompute filters period optimalization (#8784)
    • [Fix] Recent tickets indicator not working (#8785)
    • [Performance] Mass action caused refresh loop on tickets grid (#8788)
    • [Fix] SLA Log grid does not display SLA type "first_assign" (#8768)
    • [Fix] Agent name is shown incorrectly on call transfer (#8763)
    • [Fix] Missing columns 'conversationid' and 'channel_type' in CSV export (#8747)
    • [Fix] Tickets count is hidden after tickets selection is changed in grid (#8735)
    • [Fix] Export to CSV does not work for big result-sets (#8631)
    • [Fix] Filter reset after sorting (#8625)
    • [Performance] Limit message length (#7241)
    • [Performance] Performance problem with filters computing (#8687)
    • [Fix] Mobile App data is not restored on Asterisk on unsuspend (#8701)
    • [Fix] Millenniums overdue displayed in SLA log (#8668)
    • [Fix] Duplicate entry for key (#8696)
    • [Fix] Message from chatButton to offline Agent is not received. (#8600)
    • [Fix] Collumn width isn't saved in tickets view (#2411)
    • [Performance] Add rate limiter for contact widget (#8734)
    • [Performance] User recent tickets is always loaded unnecessarily (#8721)
    • [Performance] La_Task_PurgeConversationJob missing unique id (#8709)
    • [Performance] La_Features_Analytics_SendStatsTask - message/user count will never end (#8678)
    • [Style] Old themes: content of grid no data screens is shifted up (#8489)

    [Important notice] From this version minimum required PHP version is 7.1

    • [Feature] Add Active status as filter into Rules (#8153)
    • [Feature] Dial out prefix limited to max 99 (#8321)
    • [Feature] Option to change the "Call" text in a button (#8257)
    • [Fix] Conversation 'datechanged' specification (#3807)
    • [Fix] List of tickets is duplicated (#8532)
    • [Fix] Custom filter item duplicated (#8355)
    • [Fix] Illegal mix of collations in qu_g_files (#8310)
    • [Fix] Trial email quota broke New ticket status (#8285)
    • [Fix] Kb Search Widget return empty response if Search in: contains 2 categories (#8231)
    • [Fix] Custom filter can't be changed if there are no data in SLA log (#8201)
    • [Fix] System note is absence if ticket via "Mass action" button is undeleted. (#8141)
    • [Fix] Elasticsearch error displayed to visitor in customer portal forum (#8082)
    • [Fix] SLA log addition to filter - only overdue (#7905)
    • [Fix] Contacts cannot be merged (#7904)
    • [Fix] "Deregistration" of the registered user does not log him out from customer portal. (#7474)
    • [Fix] Refactor qu_la_conversation_users - remove not needed index (#7460)
    • [Fix] Time tracking plugin: Exception after closing ticket from call (#7393)
    • [Fix] IVR nested choice doesn't work correctly (#7380)
    • [Fix] Poor description for autopause setting (#7291)
    • [Fix] Prohibit possibility to split chat, if chat is still running (#7199)
    • [Fix] Range class inconsistency (#2946)
    • [Style] Material theme - missing error style in message group (#8361)
    • [Style] Material theme - actions in grids should have circle bg on hover (#8325)
    • [Style] SLA log pending status remove background in empty field (#8317)
    • [Style] Non existing image in white theme css (#8296)
    • [Style] White theme - bad style for "Edit call device" dialog window (#8249)
    • [Style] White theme: exclamation mark bad alignment. (#8242)
    • [Fix] Agent ranking still doesn't work (#8684)
    • [Fix] Incorrect time in exported to HTML/PDF file. (#8677)
    • [Fix] Material theme - missing alt on canned messages (#8669)
    • [Fix] Ticket history export to CSV not working in Firefox (#8665)
    • [Fix] Postpone calendar doesn't work in Firefox (#8530)
    • [Fix] MultiKB dir should contain only ascii chars (#8524)
    • [Fix] Knowledgebase search needs to be enhanced (#453)
    • [Fix] Ticket Attachments Management plugin doesn't show files stored in AWS (#8645)
    • [Fix] Edit company contact contains all tickets (#8637)
    • [Fix] SQL request error on ticket search (#8635)
    • [Fix] Only 10 FROM numbers available (#8534)
    • [Fix] Rule action transfer ticket doesn't reopen ticket (#7750)
    • [Fix] Variable {$lastMessageFromRequester} is empty in action Send Mail (#8608)
    • [Fix] API v3: Authentication not working for specific account (#8604)
    • [Fix] Add more countries to 'Authentication failed' error when saving mail account (#8603)
    • [Fix] Bad validation in Edit email template form for messages to display textbox (#8592)
    • [Fix] Tickets indexing reliability (#8582)
    • [Fix] Contact saved with empty phone number as unique field (#8556)
    • [Fix] Cannot rate agent after chat (#8551)
    • [Fix] iconv - Detected an illegal character in input string (#8502)
    • [Fix] Ticket created rule executes twice on new chat started from pre-chat form (#8500)
    • [Fix] Turning off routing in mobile app creates empty values in qu_la_user_deparments (#8223)
    • [Performance] Standalone installations - slow ticket load (#8610)
    • [Fix] Video chat / call corrupted (#8605)
    • [Fix] Agent info (avatar+name) incorrectly displayed in invitations (#8569)
    • [Fix] Devices screen throws api request limit error (#8539)
    • [Performance] Slow encryption of bigger messages (#8580)
    • [Fix] Crons delays on young accounts (#8588)
    • [Fix] Whitelabel domain SPF check (#8562)
    • [Fix] Filter "Created" in ticket grid filters by server time (#8555)
    • [Fix] LiveAgent mobile app - custom ticket filters do not work (#8559)
    • [Fix] Forward action should collapse quoted text in editor (#8545)
    • [Fix] Only 10 FROM numbers available in version 5.13 (#8534)
    • [Fix] In-page form with different fields for different departments doesn't work (#8523)
    • [Fix] Shopify plugin doesn't add buttons when the ID doesn't start with number (#8503)
    • [Fix] Contact browser info contains all stored records (#8495)
    • [Performance] APIv3 _perPage is not limited (#8484)
    • [Security] XSS vulnerability (#8515)
    • [Fix] Export to CSV does not work when custom filter is used (#8506)
    • [Fix] Event logs - change of columns in view (#8497)
    • [Fix] Jira Service Desk migration plugin - attachment download error (#8479)
    • [Fix] Jira Service Desk migration plugin improvements (#8478)
    • [Fix] Sorting of tickets in saved filters (#8471)
    • [Fix] Permission denied UDS when started chat is assigned to agent by rule (#8468)
    • [Fix] "lost internet connection or disconnected" message is appeared but chat is still running (#8426)
    • [Security] stored Cross-Site Scripting xss (#8352)
    • [Security] Internal knowledge base articles shows in public search result (#7974)
    • [Security] Better encryption for data stored outside LiveAgent database (#6614)
    • [Fix] Failed to subscribe / unsubscribe channels (#8451)
    • [Fix] Row does not exist in LA API responce on call rerouting (#8437)
    • [Fix] Broken quoting in email reply from agent panel (#7763)
    • [Fix] PHP 7.2 compatibility throws error with cronjob (#7684)
    • [Fix] PREG_JIT_STACKLIMIT_ERROR in ticket export to HTML or PDF (#8351)
    • [Documentation] Make API v3 documentation more readable (#6310)
    • [Documentation] Better description for API v3 authorization (#8477)
    • [Performance] Time rule with action "stop other rules" executes every minute (#8390)
    • [Performance] Backup all old messages (#8388)

    [IMPORTANT NOTE] Default time zone for new installations is UTC. For existing installations that do not have TIMEZONE in settings.php the timezone will be set to America/Phoenix (Phoenix does not use daylight saving and is same zone as actually using PDT=Los Angeles daylight saving)

    [IMPORTANT NOTE] mod_rewrite is mandatory from this version

    • [Fix] Transition effects during switching time zone from PDT to PST (#7693)
    • [Performance] Refactor slow grids (#7884)
    • [Performance] Optimization of Grids and API scrolling through big resultsets (#7780)
    • [Security] XSS vulnerabilities (#8212)(#8210)
    • [Security] Events permissions (#8190)(#8346)(#8182)(#8177)(#8346)
    • [Security] Mandatory fields in prechat forms should be validated on server (#8174)
    • [Feature] Rule action - set custom field value (#5185)
    • [Fix] Outgoing calls fails if agent is not online in agent panel (#8458)
    • [Fix] PHP 7.2 count() in templates (#8350)
    • [Fix] Add low bandwidth codecs support to Call center (#8328)
    • [Fix] Setting serverName is not defined (#8229)
    • [Fix] Current date condition for Rules (#8185)
    • [Fix] Error message during image upload is not displayed (#8160)
    • [Fix] Chat ranking go to bad agent or go to System (#8158)
    • [Fix] Add new rule condition: Match context variable value (#8129)
    • [Fix] Agent is able to save Voice Status with empty device value (#8123)
    • [Fix] Useless columns in departments table (#8115)
    • [Fix] Fill in customer name from email's From field (#8073)
    • [Fix] Outgoing call tickets not resolved properly (#8068)
    • [Fix] Shared ticket filters don't load agents list (#8029)
    • [Fix] Invalid avatar image should not prevent starting chat (#8014)
    • [Fix] Transfer ticket to last replying agent in rule doesn't work correctly (#8002)
    • [Fix] Port listbox in mail account details has incorrect height on first click (#7961)
    • [Fix] Configuration of device to answer calls via sometimes is cleared by itself (#7882)
    • [Fix] Chats grid doesn't show all returned chats if custom filter is used (#7753)
    • [Fix] Trying to edit password in email - get error - Unsupported send protocol (#7717)
    • [Fix] GCM Android push notifications will stop working in April 11, 2019 (#7670)
    • [Fix] Call hung up by agent during ringing stays open (#7643)
    • [Fix] Unknown double resolve action for tickets from call source (#7626)
    • [Fix] Unable to edit ticket/chat/calls services after creating new agent (#7616)
    • [Fix] Refactoring - remove table qu_g_analytics_actions (#7599)
    • [Fix] 'lost internet connection or disconnected' system info in chat, but chat still runs (#7591)
    • [Fix] Error 'Email contains invalid addresses' is displayed for valid email address (#7445)
    • [Fix] First resolve is not counted properly (#7434)
    • [Fix] API v3 doesn't work without mod_rewrite (#7424)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Agent couldn't upload image URL (#8344)
    • [Style] Design bugs material theme (#8221)
    • [Style] Montana flags chaos (#8209)
    • [Style] Useless flags in agents avatars (#8203)
    • [Style] Main user menu fixed width affects longer translations (#8171)
    • [Fix] iOS push certificate will expire in 20th Jun (#8456)
    • [Fix] Incorrect api version parsing (#8428)
    • [Fix] Outgoing mail is in 'Waiting" state until Agent send another mail. (#8300)
    • [Performance] Customer send huge amount of email in very short time (#7374)
    • [Performance] Decrease limit of outgoing emails for built in mail account (#8467)
    • [Performance] Customization of settings for messages archive to AWS S3 (#8358)
    • [Fix] Shopify plugin: API calls do not work because of versioning (#8332)
    • [Security] SQL Injection vulnerability (#8304)
    • [Fix] Agent is not able to transfer the chat in material theme (#8312)
    • [Fix] LDAP login not working if ldap_id contains comma (#8302)
    • [Fix] Undefined property in Freshdesk_Task.class.php (#8271)
    • [Fix] Wrong system message (#8265)
    • [Fix] Integrity constraint violation: Duplicate entry for key 'PRIMARY' (#7793)
    • [Security] More secure cookies (#8245)
    • [Fix] LA API response: Internal server error: Undefined variable: conversationCall (#8263)
    • [Fix] Error on incoming call processing when agents are offline and mobile app is used. (#8183)
    • [Security] Remove checking command for visitor existence (#8251)
    • [Fix] Unable to resolve session (#8250)
    • [Fix] Error: Unknown column 'conversationid' in 'field list' (#8234)
    • [Fix] Calls do not work after domain change (#7706)
    • [Fix] Search and replace plugin doesn't process prechat form message, contact form fields (#7880)
    • [Security] Reflected XSS (#8197)
    • [Fix] Bugs in update 5.12.6 (#8194)(#8199)
    • [Fix] Cannot connect to server. stream_socket_client(): unable to connect to… (Unknown error) (#8198)
    • [Fix] Undefined variable tagNames in ExportDriver.class.php (#8180)
    • [Fix] Incompatible declaration (#8178)
    • [Fix] Freshdesk plugin imports max 9000 tickets (#8176)
    • [Fix] JavaScript API setVisitorLocation(location.href) does not work properly (#8172)
    • [Fix] Data error in active calls table (#8156)
    • [Fix] TimeZone GMT+6:30 is missing (#8155)
    • [Fix] Task La_Task_CallCheckTask threw exception Row does not exist (#8139)
    • [Fix] Agent is able to save Voice Status with empty device value (#8123)
    • [Fix] Panel moved to bottom, empty space at top (#8025)
    • [Fix] Invalid Api Key in Agent panel (#7758)
    • [Fix] Improve system message when a message is added to full ticket (#8143)
    • [Fix][Standalone] Update 4.63.11 fails if DB does not support fulltext index (#8074)
    • [Style] Material theme style corrections, Material theme as default (#8140)
    • [Style] Replace old branding (#5508)
    • [Fix] Changed time in tickets grid disappeared (#8136)
    • [Fix] Class La_Features_SearchReplace_Config not found (#8135)
    • [Fix] Elasticsearch: Put mapping request failed (#8127)
    • [Fix] Broken listboxes width on first expand (#8081)
    • [Fix] Conversations history export to CSV invalid format (#8058)
    • [Fix] Unable to save customer profile changes in customer portal (#8043)
    • [Style] Black, White themes. Set better style for "Postal address" window. (#8134)
    • [Style] Material theme - sound configuration (#8128)
    • [Style] Material theme - missing focused style in listboxes (#8133)
    • [Security] Cross-site request forgery (CSRF) (#7907)
    • [Feature] Rule action 'delete custom field value' (#7945)
    • [Feature] Rule context 'before message added' + action 'replace text' (#7943)
    • [Feature] Multi KB available also for hosted accounts (#7257) (#2836)
    • [Performance] Switch off queue computation for for departments with queue longer as 20000 (#7893)
    • [Performance] Limit number of mails in one ticket (#7742)
    • [Performance] Scheduled jobs overload DB servers (#7323)
    • [Fix] Failed to call URL: Provided URL doesn't contain a hostname (#8091)
    • [Fix] ChatWindow is in "Init" status after Agent clicked on "Answer"button. (#8079)
    • [Fix] 0 on form from disabled KB suggestions (#8078)
    • [Fix] Agent could not create call number (#8062)
    • [Fix] Multi KB - improve the behavior of KB creation (#8057)
    • [Fix] Multi KB - LA doesn't handle CRM exceptions (#8056)
    • [Fix] Search & Replace plugin unknown column fieldid (#8053)
    • [Fix] Allowed file types should not be case sensitive (#8013)
    • [Fix] Merged ticket is not in deleted state after merge (#7990)
    • [Fix] AutoLink addon for CKEditor (#7962)
    • [Fix] Caller name with unicode symbols leads to errors in asterisk_la (#7940)
    • [Fix] Improve visibility of email attachments in tickets (#7918)
    • [Fix] Facebook API v3.2 changes, parameter subscribed_fields is required (#7879)
    • [Fix] Accessing agent panel via multiKB URL's cause invalid license (#7867)
    • [Fix] urldecode() function decodes plus sign into a space (#7818)
    • [Fix] Email stuck in Parsing, Validation failed for recipients (#7795)
    • [Fix] Impossible to re-save number/IVR settings after some time (#7696)
    • [Fix] Update SPF records examples in the email Forwarding configuration (#7685)
    • [Fix] Login via facebook on customer portal from custom domain not working (#7650)
    • [Fix] SMTP host with port 465 without tls:// in front returns timeout (#7623)
    • [Fix] Chat stay in queue despite the agent/department has free slot (#7614)
    • [Fix] SMTP check with Forwarding mail account doesn't work (#7613)
    • [Fix] Custom ticket fields cannot be deleted after split ticket action. (#7573)
    • [Fix] tagId at create\update Tag via api v3 should be autogenerated (#7544)
    • [Fix] Replace "Call ended. Reason: RTP Timeout. Originator: local" with something meaningful. (#7525)
    • [Fix] "Remove all"&"Add all" buttons are visible when "Allow user change status in department" checkbox is UNchecked (#7390)
    • [Fix] When all agents are offline from chat service or from panel, chats stay in queue (#7385)
    • [Fix] Canceled chat didn't stop ringing to all agents (#7233)
    • [Fix] Error after transfer ticket via rule to a department in which agent is not added (#6893)
    • [Fix] Exporting tickets to HTML/PDF does not include custom ticket fields. (#6887)
    • [Fix] 'Zombie' call (#6574)
    • [Fix] Login to KB via facebook doesn't work if multi KB is used (#6519)
    • [Fix] Chat / invitations distribution bias (#6245)
    • [Fix] API v3: get contacts modified since certain date (#5427)
    • [Style] Material theme is missing the Search helper / tooltip (#8083)
    • [Style] Contact merge dialog missing style in material theme (#8094)
    • [Style] Weird tag design in Firefox (#8060)
    • [Style] Material - design bug in list of found KB articles (#8055)
    • [Style] Material theme. BarChart layer and summaryTable layer are mixed after Agent removed all barChart dataTypes (#8052)
    • [Style] Material theme - design bugs (#8034)
    • [Style] Mobile material theme - light corrections (#7992)
    • [Style] Material theme - connect facebook page (#7987)
    • [Style] Convert contact to company using different popup dialog (#7986)
    • [Style] Silent resolve button is missing icon in material theme (#7981)
    • [Style] Material theme - PieChart graph missing close icon (#7977)
    • [Style] Missing style for sortable columns (#7976)
    • [Style] DepartmentTag structure refactoring (#7975)
    • [Style] AssignedToLabel structure refactoring (#8017)
    • [Style] Redesign top menu item to gmail tab look (#7968)
    • [Style] Material theme - delete department missing design (#7959)
    • [Style] Material theme - change password button design (#7948)
    • [Style] Strange location of Reward/Rebuke in ticket messages (#7946)
    • [Style] Material theme: Label of radio buttons should start on the same line (#7914)
    • [Style] Material theme - design for department status change when not allowed (#7900)
    • [Style] Material Theme - Too small overlay in Compose Message (#7837)
    • [Style] Contacts and Companies improvements (#7779)
    • [Style] Material theme - make 'New' button more visible (#7778)
    • [Style] Visualize Unread state of messages in chat window (#6021)
    • [Fix] Clone agent fails if Phone feature is disabled (#8104)
    • [Fix] Spam ticket is reopened on next answer (#8026)
    • [Fix] Assigned to anybody nobody items positioned incorrectly (#8099)
    • [Fix] Misleading text regarding LiveAgent Phone app (#8077)
    • [Fix] KB search widget cannot be closed (#7881)
    • [Fix] Param "C" in old mobile services returns null instead 0 (#7861)
    • [Style] Cron screen styling (#8110)
    • [Style] Material theme - attachment name (#8109)
    • [Security] XSS through email (#8046) (#8047)
    • [Performance] Slow update step 5.11.18 (#8072)
    • [Fix] Notification on internal "chat from TicketID" is sent twice (#8080)
    • [Fix] Link to queue cron KB article not displayed in some brands update (#8075)
    • [Fix] API v3 authentication: Proper HTTP codes (#8067)
    • [Fix] Call to undefined method _sys() in Api.class.php (#8066)
    • [Fix] Features details array is not cleared before load (#8031)
    • [Fix] User is now on message added incorrectly (#7999)
    • [Fix] API v3 PUT on Contact does not work properly (#7978)
    • [Fix] FreshDesk import - preg_match() expects parameter 2 to be string, array given (#7970)
    • [Fix] Agent's recent conversations not cleared, impossible to start internal chat (#7933)
    • [Fix] Mobile app chat settings does not change online state (#7833)
    • [Fix] Final fix - Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
    • [Fix] Magento plugin does not display orders for guest purchases (#558)
    • [Fix][Standalone] Missing queue.php file in installation package (#8001)
    • [Fix][Standalone] Digitale - handle parallel call to incoming_handler (#7647)
    • [Performance] Typing indicator overpowered pushstream with empty events (#7991)
    • [Security] Internal knowledge base articles shows as items in public search result (#7974)
    • [Fix] Agent alias variable is not recognized in manual invitations (#7799)
    • [Fix] Calls are routed from queue to offline when there are more than 10 calls in queue (#7755)
    • [Fix] Call to undefined method La_Model_Contact::getContact() (#7967)
    • [Fix] API v1 - Error when adding customer to group (#7947)
    • [Fix] HTTP request rule actions are working within only 1 hour after saving (#7906)
    • [Fix] Owner account missing authusers row (#7730)
    • [Fix] Remember me is not working (#7958)
    • [Fix] Zendesk import error: invalid value -1 for id attribute (#7954)
    • [Fix] Incomplet data in Redis cache (#7908)
    • [Fix] Actual visitor URL set by JS is not changing in chat header and is not added as message (#7786)
    • [Security] Password is returned from login request (#7835)
    • [Security] Better password management (#4002)
    • [Feature] Improve Devices screen (#6825)
    • [Feature] Add possibility to use custom favicon of customer portal (#4346)
    • [Fix] Web phone device with wrong credentials sends many register requests (#7738)
    • [Fix] Add IP column to audit log grid (#7759)
    • [Fix] Ticket history report - export to CSV does not work (#7620)
    • [Fix] Listbox options in Submit Ticket Form are shown incorrectly (#7559)
    • [Fix] Mass action dialog keeps showing 'scheduling mass action' (#6988)
    • [Fix] KB and multiKB fixes and improvements (#4799)
    • [Fix] Agent cannot login - Too many rows (#7720)
    • [Fix] Add index for mail outbox table to update step (if not exists) (#7844)
    • [Fix] Wrong position of "Create filter - Tickets" popup (#7831)
    • [Fix] Magento plugin has to be PHP 7 compatible (#7788)
    • [Fix] Asterisk-la generate exception on /v1/call/AP_AK_XXX.XXX/_status [GET] (#7766)
    • [Fix] ES indexes update request (#7757)
    • [Fix] Remove DB foreign key constraint (#7747)
    • [Fix] No sense to have values "No separator" or "Space" for "Decimal separator" (#7701)
    • [Fix] Listbox in 'submit ticket' form doesn't adapt to a window size after resizing (#7695)
    • [Fix] Agent after creation is broken - missing entries in DB (#7628)
    • [Fix] Owner is able to allow himself to change status in departments (#7617)
    • [Fix] Not possible to resize the reply box when replying Twitter ticket (#7598)
    • [Fix] Agent cannot end the call (#7480)
    • [Fix] /accounts/mail_pipe.php is not regenerate during update (#7354)
    • [Fix] Delete department bugs (#7343)
    • [Fix] Update user stats. Message: Could not load Row. Primary key values empty (#6956)
    • [Fix] Change text for forgotten password on login (#7942)
    • [Performance] Add index on level column in logs table (#7862)
    • [Performance] Remove task La_Task_UpdateConversationSearchIndex on hosted accounts (#7768)
    • [Performance] Ticket history takes long time to load on larger data (#7765)
    • [Performance] Audit logs table - size limit (#7425)
    • [Performance] Optimize size of mails table (#7369)
    • [Style] Various paddings in API screen (#7832)
    • [Style] Wrong place & status of mark of Agent status. (#7875)
    • [Style] Chat overview summary button too large (#7847)
    • [Style] Agents - missing design of popup and wrong aligments (#7827)
    • [Style] Attachments in KB has too little margin (#7824)
    • [Style] Many lines in search result in settings (#7816)
    • [Style] Empty space in Edit Language popup (#7814)
    • [Style] Material Theme - Two scrollbar in one popup (#7842)
    • [Style] Material Theme - Small text in notification bar (#7840)
    • [Style] Material Theme - Redesign help boxes (#7836)
    • [Style] Material Theme - Many Design bugs (#7811)
    • [Style] Material theme - Missing error style in mail outbox dialog (#7806)
    • [Style] Material theme - missing retweet icon (#7802)
    • [Style] Material theme - Time report plugin missing style (#7797)
    • [Style] Material theme - Label across filled input value in rules (#7737)
    • [Style] Material theme - error not visible during rule creation (#7712)
    • [Style] Material theme - elasticsearch configuration is not designed (#7681)
    • [Style] Material theme - confirmation window size/scrollers (#7655)
    • [Style] Material theme - clickable error icon missing (#7571)
    • [Style] Material theme - bad contrast between new and resolved tickets (#7398)
    • [Style] Wrong size of running call content (#7311)
    • [Fix] Video call not working, createObjectURL was changed (#7922)
    • [Fix] Nicereply plugin - change URL (#7916)
    • [Fix] Creating / converting to registered visitor in API v3 (#7527)
    • [Fix] ES script reindex_v1 is not stored if ES in account was eneabled before (#7883)
    • [Fix] Increase allowed minimum call routing time in call settings (#7848)
    • [Fix] "User is now on:" wrong web address (#7639)
    • [Fix] Data errors in listboxes (#7804) + (#7800)
    • [Fix] Ticket automatically deleted with Reason: Visitor hasn't left email address to contact him (#7635)
    • [Style] Material theme - Broken design in News bottom bar (#7820)
    • [Fix] Agent panel of SaaS account stuck on loading (#7794)
    • [Fix] ElasticSearch bulk item has failed with error: failed to parse [datecreated] (#7748)
    • [Fix] Empty header Cc: in emails (#7745)
    • [Fix] Base64 JS conflict on customer's website (#7726)
    • [Fix] Change of the main LA domain (*.ladesk.com) breaks built-in email (#7568)
    • [Fix] Row doesn't exist when saving custom ticket field value (#7805)
    • [Feature] Set / update actual URL via JavaScript API (#7293)
    • [Fix] Impossible to remove Call device (#7517)
    • [Fix] Agents without alias are displayed on forum as Anonymous (#7503)
    • [Fix] Shared ticket filters setting ALL does not work (#7329)
    • [Fix] API v3: JSON format error throw bad type of error response (#7347)
    • [Fix] Contact groups leading comma causes failure to index ticket (#7405)
    • [Fix] Add allowed types message to file validator (#7524)
    • [Fix] Unhandled job exception in La_Task_AddOwnerChangeInfoMessages_Perf (#7707)
    • [Fix] Elasticsearch - failed to execute search request (#7648)
    • [Fix] API v3: Code regeneration removes ApiV3Request.java (#7634)
    • [Fix] 'Purge ticket' doesn't automatically stop other specific rules (#7625)
    • [Fix] Reschedule mass action enqueuer on recoverable ES exception (#7618)
    • [Fix] The option 'Open article in new window' is not saved. (#7536)
    • [Fix] SpamAssassin plugin causes broken email parsing (#7519)
    • [Fix] Better "Visitor cookie lifetime" decription (#7427)
    • [Fix] Call dial pad of browser calls does not work (#7394)
    • [Fix] Fix numbering of multiple rules with same order (#7327)
    • [Fix] Duplicate contact widget attributes (#7317)
    • [Fix] No results if Agent set 'ANYBODY' in 'Message added by' filter (#7260)
    • [Fix] Unexpectedly ended chat when two agents pick up a chat at the same time (#7240)
    • [Fix] Show agent status when transferring ticket. (#7228)
    • [Fix] LiveAgent enable new agent to Tickets, Chats and Calls even if he was disabled to answer them during creation (#7141)
    • [Fix] Confusing automatic messages in chat from invitation (#6772)
    • [Fix] Remove deprecated ThinButton (#7609)
    • [Performance] Duplicate SQLs - departments table (#7595)
    • [Style] Long text string (without space) not formatted correctly in note in Material theme (#7534)
    • [Style] Material theme - page visits design (#7597)
    • [Style] Material theme - status during adding Forwarding account (#7612)
    • [Style] Material theme - New ticket screen height (#7719)
    • [Style] Material theme - table sorting indicator is reversed (#7680)
    • [Style] Material theme - badges from gamification are not designed (#7671)
    • [Style] Material theme - not possible to upload logo from getting started screen (#7666)
    • [Style] Material theme is missing chat check-marks of the received and read message (#7579)
    • [Style] Material theme - one note in ticket divided in two notes when attachment is added (#7563)
    • [Style] Material theme - line in customer note (#7562)
    • [Style] Material theme - ticket filter scroll and agent search (#7560)
    • [Style] Material theme - missing alt on different buttons (#7556)
    • [Style] Material theme problem with inline quotation (#7541)
    • [Style] Material theme - Internal chat resizes incorrectly when agents are added (#7464)
    • [Style] Wrong styling of fields in ticket details form (#7485)
    • [Style] Style problem in "messages to dispay" inputSting (#7432)
    • [Fix] Silently skip not existing alias during ES index update (#7761)
    • [Fix] Custom button image is automatically removed (#7732)
    • [Fix] LaRunningChat cookie value contains '=' (#7741)
    • [Fix] mass actions do not perform the chosen task (#7683)
    • [Fix] Chat invitation color settings are wrong (#7728)
    • [Fix] Twitter character limit should be 280, not 140 (#7721)
    • [Fix] Amazon S3 plugin troubleshooting error messages (#7705)
    • [Fix] Rule action 'HTTP Request' sometimes fails with 'Connection Timed out' (#7679)
    • [Fix] Internal call is declined automatically (#7520)
    • [Fix] Retry of update step 5.9.6 always fails (#7704)
    • [Fix] Forced time tracking is blocking whole panel (#7674)
    • [Fix] Dial out prefix must be unique (#7644)
    • [Fix] Change hosted account domain doesn't change default mail account hostname (#6970)
    • [Fix] DST change causes infinite loop in Gpf_Model_QueuePlannedJob (#7697)
    • [Fix] Custom translation of "Search results" in KB does not work (#7694)
    • [Fix] Push notifications not working on LiveAgent Android app (#7667)
    • [Fix] Ticket history display time stamps in server time zone (#7619)
    • [Fix] Visitor with running chat on domain a.ladesk.com can't start chat on b.ladesk.com (#7584)
    • [Fix] Internal call from a ticket displays customer's name instead of agent's name (#7346)
    • [Fix] Dont sent notification from email marked as spam (#7316)
    • [Fix] Answer not added to ticket, after reload still as draft (#7249)
    • [Style] New Contact form thank you page gets cut off (#7589)
    • [Fix] Undefined variable: apiKey Auth.class.php (#7606)
    • [Fix] Race condition during contacts index creation (#7604)
    • [Fix] Admin cannot add/remove himself from being available for calls. (#7586)
    • [Fix] Default language setting isn't applied in new trials (#7555)
    • [Fix] Cookie ''LaRunningChat'' is not created on double domain eq .com.br (#7518)
    • [Fix] Not possible to upload multiple file types (#7509)
    • [Fix] Bugs in Desk.com migration plugin (#7478)
    • [Important notice] From this version all database tables must use InnoDB storage engine (except for qu_la_conversations_search which uses MyISAM), and database and all tables and columns must use collation utf8_general_ci (except for some specific columns changed by application to utf8mb4_general_ci).
    • [Security] Add rate limiter for dns check for custom domain and spf check (#7481)
    • [Feature] Voice driven input field (#7471)
    • [Feature] A report for a ticket lifecycle (#3900)
    • [Fix] Banned IP is able to submit ticket (#7043)
    • [Fix] IP Ban does not work for Forum posts (#7473)
    • [Fix] Changes in call transfer (#6781)
    • [Performance] Recent tickets calculation (#7510)
    • [Performance] Department count recomputation (#7444)
    • [Fix] API v3: apiToken multi-app support (#5922)
    • [Fix] Too many dynamic script compilations (#7577)
    • [Fix] Set CkEditor language to agent panel language (#7476)
    • [Fix] Unicode chars in subject are wrongly parsed from email (#7421)
    • [Fix] Invitation with 'Ring to all' keeps ringing after it has been picked up (#7400)
    • [Fix] Agent stays logged in and can not be logged out (#7360)
    • [Fix] Start URL of live chat is empty if no-referrer is set (#7340)
    • [Fix] SLA is not closed for chat canceled by closing the browser (#7335)
    • [Fix] Incorrect type/number of recipients after "merge recipients" checkbox is checked. (#7303)
    • [Fix] SLA is not stopped in "SLA log" when Agent use "Mark as answered". (#7283)
    • [Fix] Sending template test email will not use email account from set department (#7166)
    • [Fix] Unsuccessful assigned call is being resolved (#7045)
    • [Fix] IVR play offline message instead of queue message (#6987)
    • [Fix] Mass action Resolve ticket does not update stats in the agent reports (#6733)
    • [Fix] Purge ticket should automatically stop other rules (#6651)
    • [Lang] Calling terms clarification (#6747)
    • [Style] The top bar with tickets disappears (#7462)
    • [Style] Style of Info message is slightly broken when also long error message is displayed (In add gmail account form) (#7174)
    • [Style] Material theme - 0 to solve design (#7522)
    • [Style] Material theme - undelete button in KB is the same as delete (#7511)
    • [Style] Material theme - deleted forum post isn't collapsed (#7502)
    • [Style] Material theme - larger textareas in domain settings (#7501)
    • [Style] Material theme - different design bugs (#7499)
    • [Style] Material theme - visitor field is not styled (#7551)
    • [Style] Material theme - Change IVR action in rules requires design (#7456)
    • [Style] Material theme - Show quoted text is in way (#7449)
    • [Style] Material theme - missing loading indicator on save of KB (#7437)
    • [Style] Material theme - Missing style for mandatory fields (#7435)
    • [Style] Material theme - work report per hour needs design (#7404)
    • [Fix] Images in FB posts not displaying due to files permission control (#5110)
    • [Fix] ElasticSearch bulk item has failed with error: failed to execute script (#7505)
    • [Fix] Can't download ticket attachment (#7533)
    • [Security] Restrict uploaded files using MIME types, not suffixes (#7361)
    • [Fix] "User is on: …" wrong notification in the chat (#7469)
    • [Fix] "Agent left the chat" wrong notification (#7442)
    • [Fix] Chat messages not delivered to visitor (#7295)
    • [Performance] Optimize filter open tickets count computation (#7422)
    • [Performance] Optimize slow SQL query in tickets grid (#7408)
    • [Performance] Logins table optimization (#7384)
    • [Performance] Slow sql recent tickets grid - huge amount of assigned departments to agent (#7381)
    • [Fix] Add visitor URL change as system message in chat (#7298)
    • [Fix] Not possible to connect new Twitter account (#6974)
    • [Fix] Material theme - add on hover explanations to actions in Languages (#7355)
    • [Fix] End chat only when no other visitor is connected (#7296)
    • [Fix] Automatic loading of older messages sometimes not working (#7097)
    • [Fix] Dial out prefix lets you to save a number with plus sign (#5937)
    • [Fix] Form with more departments - cannot read property a of null (#7433)
    • [Performance] Deleting from table qu_g_file_links cost huge amount of time (#7402)
    • [Performance] Delete old auditlog entries (#7367)
    • [Fix] Visitor changes when chat starts (#6885)
    • [Fix] Allow user change status in department does not work (#7299)
    • [Fix] Reroute is being called also after chat is answered (#7290)
    • [Fix] Hidden KB suggestions in some pre-chat form's themes on mobile devices (#7314)
    • [Fix] Undefined index: subject in Document.class.php (#7363)
    • [Fix] Ticket KB Suggestions plugin adds URLs to ticket with HTTP only (#7359)
    • [Fix] Pre chat from clear typed text during form 'initialization' (#7315)
    • [Fix] Filter ticket counts - some documents are not reindexed (#7310)
    • [Fix] Chat window in multiple tabs, LaRunningChat cookie (#7276)
    • [Fix] Merge tasks DeleteUnusedVisitors and DeleteUnusedContacts (#7211)
    • [Fix] APIv3 - new conversation/ticket sends twice via email (#7192)
    • [Fix] Agent report with custom filters has broken graph for created tickets (#7169)
    • [Fix] Number of days after which the sent mails from application will be deleted is decimal (#7161)
    • [Fix] Number of days after which the deleted tickets will be purged is decimal (#7159)
    • [Fix] Unsafe statement - INSERT INTO qu_la_devices FROM SELECT (#7156)
    • [Fix] Unsafe statement - INSERT INTO qu_la_conversation_fields FROM SELECT (#7155)
    • [Fix] Unsafe statement - INSERT INTO qu_la_conversation_users FROM SELECT (#7145)
    • [Fix] APIv3 - add BCC parameter into new conversation/ticket (#7134)
    • [Fix] View chat button from Chat transcript template is broken (#7125)
    • [Fix] Piping mail account save always ends with timeout expired (#7119)
    • [Fix] FB PageEventJob fail (#7116)
    • [Fix] Limit url calls by rules (#7109)
    • [Fix] Receiving answer in conversation at the start of the call break the call (#7098)
    • [Fix] Agent isn't removed from chat on logout (#7019)
    • [Fix] Call doesn't reroute to another agent if the call fails (#7017)
    • [Fix] Difficult to enable chats when there is no department after update (#6982)
    • [Fix] Save Add field form in twitter ticket throw error: Row note does not exist (#6973)
    • [Fix] Change hosted account domain doesn't change default_mail_account_hostname (#6970)
    • [Fix] Call tickets created with IVR are in open state (#6960)
    • [Fix] Error in Browsers Cleanup Job (#6723)
    • [Fix] Add column for dial out prefix into Call > Numbers section (#6145)
    • [Fix] TypeError: Object doesn't support property or method 'startsWith' IE 11 (#7387)
    • [Fix] Timeout in update step 4.64.3 (#7371)
    • [Fix] Declaration of PredefinedAnswerForm::add must be compatible with EmailTemplateForm::add (#7319)
    • [Fix] MAIL_REFERENCES_MYSELF not working (#7079)
    • [Style] Missing style for badges notification in Material theme (#7353)
    • [Fix] Standalone - Uncaught Error: Class 'Statsd' not found (#7309)
    • [Fix] 'Forward email' action fails if part is missing header 'Content-ID' (#7278)
    • [Fix] System message 'changed ticket owner' being added redundantly (#7206)
    • [Style] Material theme fixes (#7308)
    • [Feature] New agent panel theme Material - BETA (#5331)
    • [Performance] API v3: Dedicated 'GET message' call to load quoted messages (#7194)
    • [Performance] Unnecessary conversation indexation (#7171)
    • [Performance] If widget is disabled tickets are still created (#7041)
    • [Performance] Optimize agent login/logout speed (#4537)
    • [Fix] Welcome message and logout link for registered visitors in contact form (#6885)
    • [Fix] Not proper design of checkboxes in advanced section of call number (#7282)
    • [Fix] After agent logout ringing chat is not rerouted (#7210)
    • [Fix] Changed ticket subject not saved (#7207)
    • [Fix] Adding Gmail accounts opens Gmail login in pop up and that is blocked by default (#7204)
    • [Fix] API v3: Method '/users/{userid}' returns empty fields for agents (#7168)
    • [Fix] Agent listed as 'Offline' in the 'Online agents' list (#7120)
    • [Fix] Start chat again button is still visible on mobile devices when option hide is eneabled (#7117)
    • [Fix] message.data.substr is not a function (#7110)
    • [Fix] Department has free chat slot, but new chat is inserted to queue (#7008)
    • [Fix] ReindexTicketsJob error (#6999)
    • [Fix] IVR doesn't end the call if there are no more steps to process (#6777)
    • [Fix] 'lost internet connection or disconnected' in the middle of chat (#7279)
    • [Fix] Answer not added to ticket, after reload still as draft (#7249)
    • [Fix] System message 'changed ticket owner' being added redundantly (#7206)
    • [Fix] Notification sound cannot be played autopause issue (#7237)
    • [Fix] Error in La_Task_DeleteUnusedVisitors (#7234)
    • [Fix] Amazon S3 client does not set connection timeouts (#7226)
    • [Fix] Wrong value in Average chat pickup time report (#7219)
    • [Fix] ElasticSearch client does not set connection timeouts (#7217)
    • [Fix] Chat button with pre-chat form with popup setting is broken (#7185)
    • [Fix] Undefined offset: 1 in MessageGroup.class.php (#7239)
    • [Fix] Using first active mail account. Mail account not set. (#7218)
    • [Feature] API to see whether agent has a chat/call (#5485)
    • [Security] Spoofing 3rd party e-mail addresses (#6730)
    • [Security] Loading customer details for chat from cookies is not safe in some cases (#4423)
    • [Performance] Slow select in La_Task_DeleteUnusedContacts and La_Task_DeleteUnusedVisitors (#6662)
    • [Performance] Slow SQL select in gamification badge 'cleaner' (#6837)
    • [Fix] ArchiveOldMessagesToAwsS3 doesn't work sometimes (#7216)
    • [Fix] Digitale: Call anwer SLA is not stopped (#7183)
    • [Fix] sla id in SLA log is not changed after SLA is changed (#7193)
    • [Fix] Sitemap is missing ':' character (#7187)
    • [Fix] Plan and run Gpf_Queue_Db_CleanBatchesJob only for self hosted installations (#7182)
    • [Fix] When user closes Call Ticket in LA then DB -> "conversation_users_history" should update "dateleft" (#7177)
    • [Fix] Ticket filters that contain both "Subject" and "Tags:exclude" conditions do not work (#7173)
    • [Fix] Elasticsearch: Search request failed. No alive nodes found in your cluster (#7144)
    • [Fix] Performance report missing time information for group by Hour option (#7114)
    • [Fix] Focus not moved to writing note after clicking Add note (#7107)
    • [Fix] Missing username and password fields in SMTP set up of forwarding (#7094)
    • [Fix] La_Conversation_ReindexManager never creates batches (#7088)
    • [Fix] Agents not knowing that they are offline in LA (#7087)
    • [Fix] Chats not picked up by agent stay in INIT state (#7083)
    • [Fix] Note is not counted into stats from transfer ticket action (#7081)
    • [Fix] Remove "tickets in filters menu" view (#7080)
    • [Fix] You can open multiple 'Voice status' windows (#7072)
    • [Fix] LiveAgent change 'From' email address itself (#7068)
    • [Fix] 'Ticket created' rule executes twice for a chat ticket (#7020)
    • [Fix] Call dialed from SW / HW phone via dial out prefix is created for default department (#6950)
    • [Fix] Duplicate API request during chat opening (#6899)
    • [Fix] Chat sound issue - first chat after log in does not make any sound (#6853)
    • [Fix] Better name for "Requested by company" rule condition (#6828)
    • [Fix] Chat is showing incorrect date (#6752)
    • [Fix] Answered chat shows as Init, after panel reload it is fine (#6718)
    • [Fix] Not possible add forwarding mail account - error on check SPF (#6704)
    • [Style] Keypad is broken (#7092)
    • [Fix] New chat button is still OFFline when agent logOUT and then logIN (#7209)
    • [Fix] It is possible to have set non-existing device as call receiver (#7180)
    • [Fix] Create Feddback button doesn't work properly (#7129)
    • [Fix] Error when indexing legacy messages (#7179)
    • [Performance] Remove fulltext index in qu_la_contacts (#7143)
    • [Feature] Show only agent's alias in chat and emails (#2022)
    • [Feature] Option to enable viewing KB in iframe (#7059)
    • [Feature] API v3 /tickets/{ticketId}/messages (#6892)
    • [Feature] KB article draft automatic save (#3077)
    • [Fix] Reload settings cache from DB to Redis (#7078)
    • [Fix] Invalid mass action actions query format (#6977)
    • [Fix] Syntax error in La_Rules_Actions_Base (#7170)
    • [Fix] Update step with ES index change takes too long (#7142)
    • [Fix] Date tooltip shows same vague value as message in ticket (#7135)
    • [Fix] Messages in internal chat are not marked as read on our LA after today update (#7133)
    • [Fix] Add {$contact_phones} variable to rules and custom plugin (#7095)
    • [Fix] SLA for first answer set when agent creates a ticket (#7085)
    • [Fix] Mass action merge for tickets doesn't work (#7074)
    • [Fix] API v3: Companies filters do not work (#7067)
    • [Fix] To number not prefilled when repeating call in ticket (#7064)
    • [Fix] SLA isn't stopped / removed when you mark ticket as spam or delete it (#7049)
    • [Fix] Filling Customer's Email in Ticket and Internal Ticket does not save (#7003)
    • [Fix] SLA log report doesn't work for chat and calls (#6993)
    • [Fix] Disabled time rule writes warning messages to event logs (#6990)
    • [Fix] ES6 illegal_field_value_exception (#6986)
    • [Fix] It is not possible to start call on OLD Twilio integration (#6985)
    • [Fix] Invalid value in contact countryCode (#6963)
    • [Fix] Date & time format not applied everywhere (#6959)
    • [Fix] All resolved tickets should have dateresolved filled (#6935)
    • [Fix] Rewrite check doesnt work because of X-Frame-Options (#6927)
    • [Fix] Open event log record in dialog on click (#6919)
    • [Fix] SLA tab doesn't show correctly the active SLAs (#6906)
    • [Fix] Agent not subscribed to new message event (#6859)
    • [Fix] User icon missing in users listbox (#6796)
    • [Fix] Agent can't end chat (#6778)
    • [Fix] IVR is possible to be saved with incorrect URL addresses (#6746)
    • [Fix] LDAP default user role should be agent (#6713)
    • [Fix] Change ticket index in ElasticSearch to use nested objects (#6607)
    • [Fix] SLA API - elapsed time should not include postponed time (#6569)
    • [Performance] Not optimalized RecalculateSlaInConversationsJob (#7091)
    • [Performance] La_Task_AddOwnerChangeInfoMessages updates also old tickets with not changed contact (#7042)
    • [Performance] Too many La_Features_Facebook_PageEventJob running concurrently (#7007)
    • [Fix] Page visit tab is permanently hidden on cloud (#7132)
    • [Fix] HelpScout import plugin stucked on users import (#7127)
    • [Fix] Update 4.44.2 - Row does not exist (#7089)
    • [Fix] Forwarding mail account activation failing (#7103)
    • [Fix] Incoming call is cancelled with internal call (#7106)
    • [Features] DTMF input for IVR (#7062)
    • [Fix] MAIL_REFERENCES_MYSELF not working (#7079)
    • [Fix] Contact widgets don't work in IE11 (#7038)
    • [Fix] GeoIP plugin changes due to Google Maps API policy update (#7086)
    • [Performance] Optimize SELECT from qu_la_page_visists table in APIv3 call (#7031)
    • [Fix] Creating agent from a registered visitor doesn't create devices (#7063)
    • [Fix] Unhandled null returned from Session::getValidTo() (#7060)
    • [Fix] Default 'Ticket Resolved' email template is broken (#7051)
    • [Fix] Broken owner contact causes 'Row does not exist' when opening ticket (#7040)
    • [Fix] Android app returns internal server error on all LA versions (#7037)
    • [Fix] Using custom ticket fields in integration javascript doesn't work (#7033)
    • [Feature] Option to disable Start chat again button (#6770)
    • [Feature] Create filters available to all agents (#1670)
    • [Style] Set general style to maintenance mode in agent app (#6966)
    • [Style] Maintenance mode in Embedded chat (#6734)
    • [Style] SLA level icons (#6626)
    • [Fix] Using first active mail account exception (#7021)
    • [Fix] Array to string conversion in CustomPlugin (#6979)
    • [Fix] Not possible to add email account to department (#7032)
    • [Fix] Encode characters { and } in APIv3 requests (#6904)
    • [Fix] Date format inconsistency in APIv1 (#6807)
    • [Fix] Delete button in ticket and customer note does not work (#6965)
    • [Fix] Unable to create agent (#7004)
    • [Fix] Authentification failed (Gpf_DbEngine_DuplicateEntryException) (#7012)
    • [Fix] HighRise - request timeouts (#7022)
    • [Fix] APIv3 request agent_phone/me returns 500 sometimes (#6783)
    • [Fix] Sitemap generates links with http not https (#7013)
    • [Fix] Unknown column in qu_la_contacts select (#6983)
    • [Fix] Agents without departments don't have devices (#6795)
    • [Fix] API request to api/v3/custom_buttons returns error 500 (#7002)
    • [Fix] Contact search by email is case sensitive (#6903)
    • [Fix] Incoming email by Forwarding, outgoing by SMTP (#5601)
    • [Fix] Not possible to add non-existing contact as ticket recipient (#6952)
    • [Fix] Outgoing call on occupied number is counted as unanswered call in performance report (#5676)
    • [Fix] Missing Canned message button in chat (#2306)
    • [Fix] Possibility to edit own extension (#6782)
    • [Fix] Unpause doesnt work (#6905)
    • [Fix] Delete Ticket field cause SQL error: Failed to delete 1 field(s) (#6972)
    • [Fix] Action initiator condition in rules doesn't load agent value (#6946)
    • [Fix] WordPress plugin: Fatal error (#6936)
    • [Fix] count() Parameter must be an array or an object that implements Countable (#6932)
    • [Fix] Javascript errors in console caused by interference with other js code in page (#6920)
    • [Fix] Add rule conditions operators IS or IS NOT (#3787)
    • [Fix] Impossible to remove specific OR condition from a ticket filter (#6869)
    • [Feature] Custom new ticket action (#6764)
    • [Fix] Never ending loop of cron task with DB driver for queue jobs (#6939)
    • [Fix] SLA SQL - Invalid datetime format (#6945)
    • [Style] Images of FB pages are too large (#6930)
    • [Fix] Chat again resolve ticket if the original conversation was transferred to department where is no-one available for chat (#6793)
    • [Fix] Exception in La_Task_Update_FetchTwitterScreenName (#6933)
    • [Fix] Unable to create agent (#6929)
    • [Fix] Row does not exist in New internal call (#6928)
    • [Fix] After deleting custom ticket fields from the admin section they are visible from the rules section (#6914)
    • [Imortant notice] From this version PHP 7 is required and it is compatible only with Elasticsearch 6. For more details see https://support.ladesk.com/127000-LiveAgent-Requirements
    • [APIv3 change] apikey can no longer be sent as GET URL parameter. Send it as header or in POST data.

    • [Feature] Ticket ID and Closed filter in SLA log reports (#6515)
    • [Feature] APIv3 'create agent' endpoint (#6605)
    • [Feature] Copy/clone a rule (#2442)
    • [Feature] Transfer call to extension (#6510)

    • [Security] APIv3: It shouldn't be possible to send apikey as url parameter (#6400)
    • [Security] OAuth misconfiguration allow to access another user Twitter account (#6725)
    • [Security] Rate limit of new user registration in KB (#6823)
    • [Security] Remove modulesinfo.php from scripts/ folder (#276)
    • [Security] Remove open-flash-chart.swf (#4157)

    • [Performance] Slow reindexing of new tickets when created by cron task (#6925)
    • [Performance] Wrong filter ticket counts - increase speed of reindexing changes in ticket (#5831)
    • [Performance] Rate limit number of searches to KB search (#6664)
    • [Performance] Async requests from UI (#6676)
    • [Performance] ReindexContactJob should be able to index more contacts at once (#6668)
    • [Performance] SQL command to qu_la_agentrankings - too many calls (#6710)
    • [Performance] Missing index in qu_la_conversation_relations (#6711)
    • [Performance] Slow logs from Event logs grid request (#6643)
    • [Performance] Support of latest elasticsearch versions (#6274)
    • [Performance] Add index.* specific directives for elasticsearch (#6505)
    • [Performance] QU LA - contacts for requested by condition in rules load slowly (#6353)
    • [Style] Add mail account error not red (#6857)
    • [Style] Pre-chat form HTML issues (#6838)
    • [Style] 'Thank you' message after form is sent is not styled properly on IE11 (#6582)
    • [Fix] json_decode() expects parameter 1 to be string, array given in DbJobWrapper.class.php (#6915)
    • [Fix] Max. header fields value (50000) size exceeded (#6529)
    • [Fix] Wrong default filters in Channel reports and problems with modification of saved filters (#4869)
    • [Fix] Attachments not being delivered in emails (#6908)
    • [Fix] Contacts with stuck empty twitter screen_name (#6677)
    • [Fix] Online visitors display empty rows (#6571)
    • [Fix] Invalid mass action iterator query format (#6870)
    • [Fix] Incoming call picked up with SIP client cannot be transferred via WebUI (#6576)
    • [Fix] Issue with saving Canned message (#6850)
    • [Fix] Alphabetical order of agents in department setting (#6719)
    • [Fix] Turning on Chats, random department order (#6694)
    • [Fix] Unable to remove image from optional field /avatar, logo/ (#3101)
    • [Fix] Resolve immediately after sending answer can leave ticket in Answered state (#6858)
    • [Fix] Missing undeleted agents' extensions (#6648)
    • [Fix] 'Create new conversation' from API as agent sends two mails (#6802)
    • [Fix] Desktop notifications on Mac and Safari don't show up (#6864)
    • [Fix] APIv3 '/calls' returns empty response (#6880)
    • [Fix] APIv3: missing email account in departments list (#6655)
    • [Fix] Using first active mail account exception (#6840)
    • [Fix] Created or deleted tag is not immediately listed in tags grid (#6818)
    • [Fix] Wrong Content-Type format pdf (#6447)
    • [Fix] Error in La_Model_Sla_RecalculateSlaInConversationsJob (#6868)
    • [Fix] Contact input list is not refreshed on backspace (#6771)
    • [Fix] Sort mail accounts (#6841)
    • [Fix] Chat window from invitation strange behavior (#6754)
    • [Fix] Ability to see current site visitor URL in the chat (#1758)
    • [Fix] Deleted department stuck in La_WorkReport_QueueReportTask (#6805)
    • [Fix] SLA is not closed (#6627)
    • [Fix] Autopause does not pause last available agent (#4199)
    • [Fix] La_Features_Facebook_PageEventJob fails (#6557)
    • [Fix] Listbox in Submit Ticket Form is broken in Firefox (#6647)
    • [Fix] Deactivated system mail account (#6774)
    • [Fix] bus.html generates incorrect tracking url - channel is missing (#6827)
    • [Fix] com.google.gwt.user.client.Element is deprecated (#6763)
    • [Fix] Scrollbars for recipient listbox in ticket reply do not work with IE, Chrome (#5474)
    • [Fix] Application tries to answer call via sip device (#6809)
    • [Fix] Zapier integration is using apikey as GET parameter (#6688)
    • [Fix] DuplicateEntry Exception during the merge of tickets (#6811)
    • [Fix] All agent's signatures are expanded (#6824)
    • [Fix] APIv3: Unable to undelete contact (#6775)
    • [Fix] Html lang attribute does not reflect language (#6804)
    • [Fix] Queue report hourly must be unique for departmentid and datecreated (#4925)
    • [Fix] Adding forum by agent doesn't show in forum preview (#6680)
    • [Fix] User sign up on customer portal is giving 'Could not load Row. Primary key values empty' (#6759)
    • [Fix] Strange results of search in KB from agent panel with different from and to (#6624)
    • [Fix] Knowledgebase - Missing Canonical Tag (#5663)
    • [Fix] Incorrectly calculated SLA (#6633)
    • [Fix] APIv3: Enable sorting by more than one field (#6758)
    • [Fix] Call to a member function disconnect() on null (#6609)
    • [Fix] Two checkboxes in one grid row (#6394)
    • [Fix] Too many results in tickets search and the best match is not first (#6684)
    • [Fix] Ticket with chat is not possible to load in mobile view (#6690)
    • [Fix] Edit contact widgets - useless ColorsPreview and wrong labels (#6396)
    • [Fix] Conversation URL link does not work for ticket Forward HTML template (#6705)
    • [Fix] Quoted text is not forwarded (#5643)
    • [Fix] Export to CSV fails on memory (#6506)
    • [Fix] Automaticaly load more older messages in ticket (#6556)
    • [Fix] Job failed on Gpf_Session_Exception_SessionNotCreated (#6675)
    • [Fix] Calling out from LiveAgent in ticket changing ticket subject (#6564)
    • [Fix] SLA level not working in case of setting business hours just to one day (#6637)
    • [Fix] Internal ticket customer field lists only contacts which have an email address (#6467)
    • [Fix] Registration email missing Message-ID (#6634)
    • [Fix] Add SLA type column into SLA reports (#6580)
    • [Fix] Graph tooltip is cut off (#6595)
    • [Fix] Elastic search returns only first 10k records (#6579)
    • [Fix] Ticket grid is missing Source (#3836)
    • [Fix] 'Specified department does not exist' error while saving a new piping email (#6578)
    • [Fix] Adding email - test on existing username should be first (#6590)
    • [Fix] Display number of views for KB article (#6531)
    • [Fix] Clicking to "All" button in Contacts table does not clear all filters (#6581)
    • [Fix] Create contact and set while changing ticket owner doesn't set email (#6543)
    • [Fix] Double ringing out from LivePhone (#6587)
    • [Fix] Hyperlinks are not working in video chats (#6530)
    • [Fix] 'Row does not exist' after sending chat message with attached image file (#4415)
    • [Fix] Not possible to set outgoing email account for action 'send email' in rules (#5879)
    • [Fix] Incoming chat stops ringing sound after 30 seconds (#2186)
    • [Fix] Displayed time zone value changes after saving contact (#6525)
    • [Fix] Customer is not automatically recognized when he starts a chat from Trial's agent panel (#4167)
    • [Fix] Rule overviews for postponed time is odd (#6561)
    • [Fix] Upload file error not visible in customer chat window (#90)
    • [Fix] ContactFields created via javascript API not assigned correctly (#6832)
    • [Fix] Row call_max_queue_time does not exist when saving phone settings (#6836)
    • [Security] Ticket attachments access (#6762)
    • [Security] Request rate limit improvement (#6756)
    • [Fix] New call / internall call action missing (#6808)
    • [Fix] generateWidget.php is not cached for invitations (#6800)
    • [Fix] Limit search query length (#6794)
    • [Fix] Flag is not displayed for contacts with avatar (#6792)
    • [Fix] Automatic retry of timeout request (#6779)
    • [Fix] Create agent button is not set as primary (#6776)
    • [Fix] Dynamic IVR does not work (#6769)
    • [Fix] Wrong parameters for RestApi_ProcessingException (#6738)
    • [Fix] Online visitors displays map but not list of visitors (#6611)
    • [Fix] User default avatar has wrong image URL (#6749)
    • [Fix] Custom field 'is empty' condition requires value (#6696)
    • [Fix] HTTP Request input validation (#6724)
    • [Fix] Welcome message is not displayed (#6686)
    • [Security] XSS vulnerability (#6682)
    • [Fix] New contact widgets have set Arabic language by default on trials (#6689)
    • [Fix] Disable writing 'Invalid postMessage source' in browser console (#7603)
    • [Fix] array_pop() expects parameter 1 to be array in VisitorsList.class.php (#6721)
    • [Fix] Unable change API call receiver in profile edit (#6707)
    • [Performance] Redundant event after department status change (#6681)
    • [Fix] Customer can't see messages submitted before chat is answered (#6589)
    • [Fix] Row does not exist while opening ticket (#6629)
    • [Fix] Not possible to create forum topic through New tab (#6644)
    • [Fix] Argument 1 passed to La_VisitorUserDetails must be an instance of stdClass (#6669)
    • [Fix] Declaration of La_Agent_LogoUpload::upload should be compatible with La_Agent_ImageUploadBase::upload (#6679)
    • [Notice] This is the last major version supporting PHP 5. From the next major version LiveAgent 5.0 only PHP 7 and Elasticsearch 6 will be supported.

    • [Feature] Requester country rule condition (#6541)
    • [Feature] Quiet reindexing of tickets without dropping existing index (#6257)
    • [Feature] Calls for offline agents (#5654)
    • [Feature] Automatically redirect calls after X minutes of ringing or in queue to voicemail (#2732)
    • [Feature] Transfer chat to a department (#3401)
    • [Feature] Call center: Call extensions - Internal calls (#6360)
    • [Feature] Custom delay in postpone action in rules (#6382)
    • [Feature] Audit log - apikeys actions (#6412)
    • [Security] Vulnerability in languages code (#6568)
    • [Performance] Speed up processing of Facebook posts and messages (#6409)
    • [Performance] Duplicated requests during chat answering (#6431)
    • [Performance] Slow SQL - Ticket detail - recent conversations (#6401)
    • [Performance] Unnecessary requests in MessagePresenter (#5766)
    • [Performance] slow select to la_users table (#6660)
    • [Style] Missing link style in ascent form theme (#6513)
    • [Style] Montana KB theme add None option for Predefined Header Image setting (#5586)
    • [Fix] Undefined property in ComputeCreatedResolvedTicketsTask (#6584)
    • [Fix] Agent gets ringing chat even if all his slots are full (#6575)
    • [Fix] Chat Inactivity custom time is ignored (#6562)
    • [Fix] API v3: Param 'hasPhone' in GET /contacts is not working (#5923)
    • [Fix] Chat window is not visible if chat is started from new button (#6540)
    • [Fix] Incorrectly applied rate limit on password change (#6558)
    • [Fix] REST API Agent ranking report (#2254)
    • [Fix] "To number is mandatory" error when creating a new call (#6504)
    • [Fix] Forward, postpone and SLA level (#2808)
    • [Fix] Contact phone is not loaded (#6514)
    • [Fix] API v3: Some API calls return wrong error response (#6538)
    • [Fix] Help Scout migration plugin doesn't migrate attachments which contain a space (#6468)
    • [Fix] Upgrade FB API calls to latest version (#6393)
    • [Fix] External admin user in API (#6449)
    • [Fix] After exporting contacts, the group column is showing ID instead of a Name (#6501)
    • [Fix] Contact form - missing upload option on mobile devices (#6534)
    • [Fix] Problem with rules 'when agent opened or left ticket' (#5389)
    • [Fix] API v3 tickets - ownerid useless parameter removed (#6361)
    • [Fix] Order of records on Ban history and Banned IPs screens (#6497)
    • [Fix] Maximum length of value in Gpf_Db_FilterCondition is 250 (#6526)
    • [Fix] Rule fails when adding message group into Spam ticket (#1674)
    • [Fix] Open ticket into calling state only if call is already answered (#6507)
    • [Fix] Compose facebook post doesnt work (#6511)
    • [Fix] URL hyperlinking matches part of email address (#4393)
    • [Fix] My tickets - starting a chat and closing it fast stucks the chat group in ticket (#6367)
    • [Fix] Agent typing not visible for other agent viewing ticket (#5123)
    • [Fix] "Customer typing text" info is stucked in chat window (#6476)
    • [Fix] CK editor problem with stuck blocker (#6427)
    • [Fix] Canned message available for resets to 'Me' (#6055)
    • [Fix] Contact form Name length is not validated (#5943)
    • [Fix] Parsing quoted text from invalid HTML email fails (#6494)
    • [Fix] 2 step Verification Code required in customer portal login (#6469)
    • [Fix] Stuck shortcuts tooltips (#4806)
    • [Fix] Unable to insert/filter phone in the contacts (#5734)
    • [Fix] Incorrect results in Contacts for fitering by multiple fields from one table (#5989)
    • [Fix] Registered visitor's registration email handling (#5524)
    • [Fix] Check if chat is already running during the refresh on mobile device (#4700)
    • [Fix] Chat attachment on mobile on customer side (#5317)
    • [Fix] API v3 whitelist doesn't work correctly (#6462)
    • [Fix] Not possible to view the conversation after chat is closed in Ascent theme (#5732)
    • [Fix] Don't automaticaly close chat window after ranking feedback (#2713)
    • [Fix] EOL breaks adding note from integration code (#6386)
    • [Fix] After a longer chat is resolved you can see "Overdue" importance notice (#1830)
    • [Fix] Check whether selected device is active before starting a call (#6348)
    • [Fix] Chat from My Tickets stuck on closing (#5517)
    • [Fix] Invalid ticket filter is active (#284)
    • [Fix] No registration - this number does not have any registration (#6380)
    • [Fix] Suggestion form is not displayed on a mobile device/browser (#6433)
    • [Fix] Reset password - mobile view - captcha not required (#5719)
    • [Fix] API v3 does not have an option for ticket created date (#6397)
    • [Fix] URL link from customer is not processed correctly in ticket from Facebook (#5141)
    • [Fix] Deleting of ticket - to solve count not updated (#5821)
    • [Fix] SLA was still counting on resolved ticket (#3622)
    • [Fix] Duplicate emails sent if rule 'apply when ticket created' performs resolve or transfer (#5772)
    • [Fix] PHP 7.2 compatibility: Update Smarty to 2.6.31 (#6406)
    • [Fix] Remove agent assignment after agent account was deleted (#1664)
    • [Fix] Add system message to ticket after assigned agent was deleted (#2344)
    • [Fix] Unable to merge tickets via Mass Action (#6446)
    • [Fix] Deactivated numbers listed in the From number listbox (#6457)
    • [Fix] Invalid date format (#6410)
    • [Fix] Agent's authuser is deleted (#6115)
    • [Fix] Record calls setting for Digitale (#6452)
    • [Fix] Export ticket to HTML doesn't dump style/script content (#5553)
    • [Fix] Custom CSS of contact widgets can be truncated (#6131)
    • [Fix] Some tickets lost their SLA when they reach overdue (#5891)
    • [Fix] Files assigned to drafts not deleted (#5258)
    • [Fix] Problems with custom filter in Performance reports (#6076)
    • [Fix] Corrupted plain text attachments (#6608)
    • [Fix] Detecting disconnected visitor doesn't work (#6612)
    • [Fix] Redis connect() failed: Connection timed out (#6618)
    • [Fix] Custom field condition evaluates only first field value (#6588)
    • [Fix] Can not change mail account for notification emails from department (#6596)
    • [Fix] Undefined variable in AuthService.class.php (#6638)
    • [Fix] Array to string conversion in Redis.class.php (#6640)
    • [Fix] Invalid argument supplied for foreach() FormHandler.class.php (#6639)
    • [Fix] Empty rows in Chat overview (#6421)
    • [Fix] Login via Facebook doesn't work (#6528)
    • [Fix] When queue length changed + send mail causes fatal error (#6489)
    • [Fix] Looping task ComputeCreatedResolvedTicketsTask (#6404)
    • [Fix] IVR with dynamic parameters can not be saved (#6500)
    • [Fix] AudioCapture permission has been blocked because of a Feature Policy applied to the current document (#6493)
    • [Notice] Sending API v3 key in GET URL parameter will be forbidden from version 4.65 put it in header or POST data

    • [Fix] Empty From-name in email after creating new ticket (#6375)
    • [Fix] APIv1 - get messages for ticket doesn't work for calls sometime (#6372)
    • [Fix] Twilio - recording isn't added to ticket if agent ends the call (#6209)
    • [Fix] Contact fields set via js api not saved to contact (#6453)
    • [Fix] 'Row autopause does not exist' in protection settings (#6445)
    • [Performance] Increase default Jobs time frame (#6441)
    • [Fix] Empty rows in Chat overview (#6421)
    • [Fix] Undefined class constant (#6442)
    • [Fix] Only first 10 numbers loaded in 'From number' field (#6443)
    • [Performance] Slow SQL in getQueuedJob() with DB driver (#6440)
    • [Performance] Disable cron sleep for downloadable installations (#6439)
    • [Fix] Wrong GeoIP location of call/phone contacts (#5997)
    • [Fix] Old Twilio errors: selectHeaderAccept() + Data error in Numbers (#6437)
    • [Fix] Pre-chat form can not be submitted, chat window can not be closed, JS TypeError: Cannot read property 'match' of undefined (#6425)
    • [Fix] Android mobile call app throws internal error (#6422)
    • [Fix] Manual invitations not working
    • [Fix] Processing of queue jobs on downloadable installations
    • [Fix] Workaround for nutcracker bug related to nested arrays returned in resultset (#6418)
    • [Fix] Visitors list - redis driver - timeout if more visitors online (#6419)
    • [Fix] Tickets grid shows empty rows (#6389)
    • [Fix] Chats overview and online visitors data error
    • [Fix] Elasticsearch indexing of messages archived in Amazon S3 storage (#6135)
    • [Feature] Ban of IP (#6176)
    • [Feature] Option to set custom date filter in auditlog filter (#6313)
    • [Feature] New Rules context - Outbox email state change (#6287)
    • [Feature] Rule condition - IP of visitor (#6177)
    • [Feature] Add Visitor IP to the POST data in Display external info in ticket plugin (#6143)
    • [Feature] APIv3 get running, ringing and in queue chats (#5901)
    • [Feature] API v3 - access ticket fields of ticket (#5422)

    • [Security] API v1 and v3 rate limit (#6171)

    • [Performance] Slow SQL select from mails (#5948)
    • [Performance] Facebook PageEventsTask optimization (#6184)
    • [Performance] Slow selects in Gpf_Tasks_ArchiveOldContentsToAwsS3 (#6319)
    • [Performance] Slow sql - qu_la_users_statuses_history - examined 500k rows (#4510)
    • [Performance] Missing index in qu_g_mail_outbox table (#6318)
    • [Performance] Improve cachig of message drafts on cloud (#6218)
    • [Performance] Slow performance of Chat overview (#5738)
    • [Style] Broken formatting when the first item in grid is created (#5531)
    • [Style] Select company of contact broken design (#4669)
    • [Style] Safari on iOS is adjusting font size (#6236)
    • [Style] Read chat message icon is displaced in Musho theme (#6243)
    • [Style] Missing background in Ascent contact form theme on mobile (#6226)
    • [Style] Wrong styling in add recipients listbox (#6123)

    • [Fix] Canned messages not working the second time (#6388)
    • [Fix] Forwarded message subject change is ignored (#6392)
    • [Fix] Cannot read property 'length' of undefined (#6415)
    • [Fix] Information about visitor's browser is not updating (#6395)
    • [Fix] HighRiseIntegration tasks duplicated in qu_g_tasks (#1653)
    • [Fix] Missing "change order" option in Time rules (#2861)
    • [Fix] Reply FROM field in tickets doesn't work correctly (#5996)
    • [Fix] Pre-chat form field values are missing sometimes after chat start (#4803)
    • [Fix] Agent typing not visible for other agent viewing ticket(#5123)
    • [Fix] Error: Failed to load hosting info (#5834)
    • [Fix] Preview of KB works only for homepage (#6249)
    • [Fix] Dont show General department in Mail accounts for disabled Departments (#3759)
    • [Fix] My tickets - status color isn't changed after chat is ended in open ticket (#6366)
    • [Fix] Email and name fields visible after department change in Submit ticket form when logged in (#6307)
    • [Fix] Agent ranking message ignores agent gender (#6374)
    • [Fix] Info about processing rule is NOT visible in a ticket (#6187)
    • [Fix] {$subject} variable mandatory subject of ticket reply template (#6272)
    • [Fix] Incorrect preview for empty finished chats (#5634)
    • [Fix] Rules are not triggered by Department or Agent change via APIv3 (#6288)
    • [Fix] Broken avatar in contact details (#5488)
    • [Fix] Incorrect contact form preview (#6292)
    • [Fix] Italic HTML tag adds unnecessary underscore to article preview (#6315)
    • [Fix] Titlebar menu number of unread conversation (#6299)
    • [Fix] Wrong caching of track.js (#6320)
    • [Fix] Recipients of conversation are not updated (#6341)
    • [Fix] Customer is set to internal ticket even if I removed him before creating the ticket (#6214)
    • [Fix] GeoIP/map city is known but map pointer is in Gulf of Guinea (#3863)
    • [Fix] GeoIP location isn't added to visitor browser info (#6120)
    • [Fix] API v3: Refactor GET /chats call (#6308)
    • [Fix] Contact does not exist (#2077)
    • [Fix] Call center: New call took number name as department (#6291)
    • [Fix] Missing phone numbers in list when calling from existing ticket (#5881)
    • [Fix] Call initiated from call button is stuck in dialing state (#6324)
    • [Fix] PHP 7.2.0 compatibility: GPF Form::add() and save() must be compatible with FormService::add() and save() (#6294)
    • [Fix] Updating ticket state via API does not refresh 'To solve' (#6278)
    • [Fix] Predefined answers should prioritize name/keyword when searching (#6304)
    • [Fix] Manual invitations counting to number of accepts (#6286)
    • [Fix] Possible to initiate action merge ticket into 'itself' (#6284)
    • [Fix] Increase chat load limit (#6282)
    • [Fix] Chat Invitation variables for Welcome Messages do not work (#6232)
    • [Fix] API v3 Keys are not loaded on PHP 7.2.1 (#6281)
    • [Fix] Contact Unique Field with empty value type email in QU LA (#6276)
    • [Fix] Problem with rules 'when agent opened or left ticket' (#5389)
    • [Fix] Mail outbox chronological sorting by time (#6037)
    • [Fix] Fatal error: Declaration of RpcServer::execute() must be compatible with Gpf_Rpc_Server::execute() (#6269)
    • [Fix] Do not allow sending reply before template is loaded (#6049)
    • [Fix] CTRL+Q tooltip wrong behavior (#6044)
    • [Fix] HTTP Body in POST Request is always urlencoded (#6227)
    • [Fix] Export ticket to HTML doesn't dump style/script content (#5553)
    • [Fix] Wrong avatar of twitter contacts (#6244)
    • [Fix] Impressions/views of KB Submit ticket form are not updating (#6204)
    • [Fix] Gravatar avatar is used in chats overview for visitor with custom avatar in contact (#2915)
    • [Fix] If no agent is online, invitation page shows a track.js error (#6247)
    • [Fix] JS error in chat window started from invitations (#6237)
    • [Fix] Long name in active users should be in one line (#6241)
    • [Fix] Department Email templates section inconsistency (#5326)
    • [Fix] b.indexOf is not a function (#5575)
    • [Fix] Agent status to solve tickets and chats is not updated (#5671)
    • [Fix] Unable to search contact or company by email (#5723)
    • [Fix] Can not create new contact with deleted company`s email address (#6137)
    • [Fix] It's possible recover deleted contact with all old unique fields (#5005)
    • [Fix] 'ticket start referrer URL' is not working properly in 'chat started' rule when pre-chat form is used (#5885)
    • [Fix] Rule Action - add message to chat (#5819)
    • [Fix] Newly created internal ticket is displayed as Answered but it is still New (#6213)
    • [Fix] The first row of the listbox is not highlighted (#5566)
    • [Fix] Can't get back to chat after logout/session timeout with drafted message(#5805)
    • [Fix] Wrong source of ticket from Submit ticket contact form (#2830)
    • [Fix] Submit ticket customization throwing errors (#6202)
    • [Fix] Call is not rerouted after agents goes to pause (#6197)
    • [Fix] Missing tooltip for answer chat in background (#6200)
    • [Fix] Adding some stats to home screen doesn't work (#6180)
    • [Fix] 'Edit company -> tickets' shows tickets from all companies (#6166)
    • [Fix] Chat transcript variable {$chatText} still return content in English (#5978)
    • [Fix] Task La_Task_ReopenTicketsTask threw exception Gpf_Exception: Could not load Row (#5807)
    • [Fix] Duplicate value "online_form_window_width" for pre-chat form (#6175)
    • [Fix] Creating of ghost contacts by just loading of in-page form (#4908)
    • [Fix] In-page forms grid is empty even though working form is on web page (#6023)
    • [Fix] API v3: Internal server error when GETting tickets by owner name (#6133)
    • [Security] javascript security improvement (#5883)
    • [Fix] Resque DB driver enhancements (#6391)
    • [Fix] Can not create new ticket in Android app (#6383)
    • [Fix] Reply after creating internal ticket cannot be sent (#6010)
    • [Fix] Already identified customer changed to visitorXYZ during chat (#3642)
    • [Fix] Slack plugin fixes (#6350)
    • [Fix] 'chat_end_seconds' counting incorrect values (#6344)
    • [Fix] Twitter and Facebook new post gives 'Row does not exist' error (#6340)
    • [Fix] Fulltext search with filter in Event logs gives wrong results (#6338)
    • [Fix] Slow SQL in La_Task_ArchiveOldMessagesToAwsS3 (#6337)
    • [Fix] Twilio recording isn't added to ticket if agent ends the call (#6209)
    • [Fix] Cannot create a new email piping mail account (#6317)
    • [Fix] Slow SQL in DeleteUnusedContacts task (#6335)
    • [Fix] Switching from any SLA level to None SLA throws error (#6334)
    • [Fix] 'Max. header fields (250) count exceeded' error (#6329)
    • [Fix] ElasticSearch reindex not working on standalone installations (#6321)
    • [Fix] Plugins grid - duplicate requests (#6328)
    • [Security] Registered visitor is able to submit ticket with different email address (#5681)
    • [Security] File upload user role checking (#6298)
    • [Fix] only update contact if contact groups changed (#6302)
    • [Fix] Gpf_Exception: Redis: Key not specified. (#6301)
    • [Fix] Delete ticket field returns: 'Failed to execute SQL' (#6300)
    • [Fix] 'Export all to CSV' function returns error on report grids (#6251)
    • [Fix] Sending mail fails after KB registration (#6262)
    • [Fix] Sending emails stuck after server closes connection (#6252)
    • [Fix] Reindex all tickets should start from most recenttickets (#6254)
    • [Fix] Security issue (#6229)
    • [Fix] Incorrect event subscriptions after login (#6224)
    • [Feature] API v1: return ringing chats count from chats overview (#6221)
    • [Style] Incorrect background of read message (#6179)
    • [Fix] Problem with transfer chat by rule (#5717)
    • [Fix] Deleting contact custom fields (#6206)
    • [Fix] Missing on/offline icons in new contact form themes (#6188)
    • [Fix] Predefined messages loading optimization (#6090)
    • [Fix] ReindexTicketJob failed (#6205)
    • [Fix] Mail fetching: Unexpected response received (#6168)
    • [Fix] Broken listboxes in contact forms (#6186)
    • [Feature] API v3: Create new conversation (#5713)
    • [Feature] Play attribute in IVR choice (#6118)
    • [Feature] LDAP plugin configuration improvement (#6086)
    • [Feature] Departments in API v3 (#5849)
    • [Feature] Faster ticket indexing (#5876)
    • [Feature] Temporarily disable/deactivate a rule (#3347)
    • [Feature] Open tickets in background (#5406)
    • [Feature] API v3: Get SLA level info / configuration (#4879)
    • [Feature] Seen/Unseen status on chat message (#5219)
    • [Feature] Disallow and report duplicate email accounts (#5069)
    • [Feature] Add custom date option to Ranking agents custom filter (#1630)
    • [Feature] Add canned messages also for note or action note (#893)
    • [Feature] Resque v3 (#5974)
    • [Feature] Show if message has attachment in message header (#598)

    • [Security] user sessions destruction (#6032)
    • [Security] Injection vulnerability (#5862)

    • [Performance] send more events in single call to pushstream (#6114)
    • [Style] Rotary chat theme design bugs (#6003)
    • [Style] Cannot change ranking bg (#6012)

    • [Fix] Some answers not counted in work report (#6072)
    • [Fix] internal chat overlays ringing notification (#6147)
    • [Fix] API v3: contacts PUT call causes error 500 (#6026)
    • [Fix] incorrect display of 2-step verification (#6098)
    • [Fix] Null error when editing chat buttons (#6161)
    • [Fix] edit dialog blocking whole agent panel (#6170)
    • [Fix] problem with cursor moving in ckeditor (#6162)
    • [Fix] missing and unused images in chat themes (#6129)
    • [Fix] blinking grid submenu and unscrollable too high menu (#6149)
    • [Fix] Resque workers sending emails end up stuck (#6152)
    • [Fix] Resque v2 rescheduling not working (#6154)
    • [Fix] add previous month report on the first day of the month (#5801)
    • [Fix] Whitespace in requester email in ticket from API (#4334)
    • [Fix] La_WorkReport_QueueReportTask - Could not load Row (#5794)
    • [Fix] Registration email always sent from system mail account (#6092)
    • [Fix] Clean expired sessions from event subscriptions (#6128)
    • [Fix] Possibility to start internal chat with not existing agent (#5983)
    • [Fix] export of ticket or message strips too many attributes (#6107)
    • [Fix] online visitors not visible in redis (#6119)
    • [Fix] from-name info is not sent properly when it contains parentheses (#5936)
    • [Fix] Reply on FB comment is not displayed in Related tickets (#5972)
    • [Fix] Full preview of KB article doesn't display attachments (#6020)
    • [Fix] No notification sent to agent if ticket created via API (#5689)
    • [Fix] API v3 IP whitelist overflow (#6025)
    • [Fix] Rule link does not work correctly (#4986)
    • [Fix] Rule for new ticket from invitation widget doesn't work (#5863)
    • [Fix] Unsafe incrementing of incoming report values (#6038)
    • [Fix] ticket id in notification window should be clickable link (#6016)
    • [Fix] API v3: Missing decimal places for latitude/longitude (#6024)
    • [Fix] Email account is not selected for agent/customer templates (#5899)
    • [Fix] Requester's time zone does not work correctly for 30 minute zones (#1884)
    • [Fix] Department listbox shows empty view (#5898)
    • [Fix] Contact form error behavior (#5968)
    • [Fix] Wrong position of listbox popup on scrolled in-page form (#5929)
    • [Fix] New SLA types do not display as hours on the report charts (#5956)
    • [Fix] table qu_la_work_reports allows duplicate records (#5905)
    • [Fix] Exported CSV files contains all columns (#5735)
    • [Fix] Executing Facebook event processor crashed: Unexpected duplicate Message-Id (#6102)
    • [Fix] Emails from LiveAgent identified as spam because of X-Mailer header (#6101)
    • [Fix] Gmail - authentication method not supported (#6100)
    • [Fix] Phone numbers screen show data error (#6099)
    • [Style] Dark theme font-weight 300 changed to normal (#6043)
    • [Fix] current() expects array in Fetcher.class.php (#6080)
    • [Fix] Do not reschedule job on maintenance exception (#6053)
    • [Fix] API v1: Code and value in custom fields is same (#6031)
    • [Fix] Typos in application texts (#5208)
    • [Fix] Contact form always show KB panel #6013
    • [Fix] cannot connect/enable Gmail in hosting (#6002)
    • [Fix] Exported CSV files contains all columns (#5735)
    • [Fix] Speed up update 4.60.5 (#6022)
    • [Warning] This update changes database structure and may take a long time depending on size of database
    • [Warning] This update starts reindexing of all tickets and search function will be limited until all tickets are indexed
    • [Feature] New contact form themes (#4812)
    • [Feature] API: Postpone ticket via API (#3898)
    • [Feature] API: Get SLA details for a ticket (#4878)
    • [Feature] Add / remove recipients in Rules (#2615)
    • [Feature] Add department to chat notification window (#3405)
    • [Security] Destroy all user sessions after password reset (#5855)
    • [Style] Missing gpf style for installer (#5988)
    • [Style] Forum and suggestions categories names are not visible in listbox (#5940)
    • [Fix] Ignore 404 from ES in PurgeConverstionJob (#5969)
    • [Fix] {$conversationCode} in email template corrupts email if <a href> contains <img> tag (#5967)
    • [Fix] AmazonS3 archive error 'Your proposed upload is smaller than the minimum allowed size' (#5957)
    • [Fix] Tag not visible in the tag bar after added by a rule during chat (#5938)
    • [Fix] Knowledge base preview is sometimes opened in new tab (#5931)
    • [Fix] Creating new ticket is not counted as answer on dashboard (#5918)
    • [Fix] Restarting emails from outbox does not work (#5917)
    • [Fix] Wrong value of {$contact_company} in external info plugin (#5904)
    • [Fix] Department list-box uses also departmentId to filter values (#5897)
    • [Fix] Scrolling in different directions shows different tickets (#5870)
    • [Fix] TicketNoRights error in compose internal ticket (#5884)
    • [Fix] SLA tab doesn't work for agents, 403 on API calls (#5895)
    • [Fix] Sorting by agent is broken in Reports: Agent Report (#5782)
    • [Fix] Too many rows exception in call api settings (#5813)
    • [Fix] Error in Knowledge base preview (#5824)
    • [Fix] Edit company -> Tickets shows all tickets (#5826)
    • [Fix] API v1: creating of conversation recipients (#5552)
    • [Fix] Call settings screen shows no data (#5744)
    • [Fix] Wrong preview of message textarea and checkbox group (#2530)
    • [Fix] Chat started with pre-chat doesn't show customer country (#5755)
    • [Fix] Maximum length of uniqueid in Gpf_Db_MailMessage is 330 (#4919)
    • [Fix] Add 'ticket owner changed' message in the background (#5540)
    • [Fix] API: problem with adding custom field value to conversation (#1701)
    • [Fix] Error 255 caused by Gpf_Mail_Job_SendEmails (#5970)
    • [Fix] Sending emails fails on standalone installations (#5977)
    • [Fix] 'failed to enqueue job' log message (#5963)
    • [Fix] Payment summary price calculation in checkout step (hosted accounts only) (#5101)
    • [Fix] Video chat settings section is not visible (#5946)
    • [Fix] Department statuses not visible on Dashboard (#5926)
    • [Fix] 'lost internet connection or disconnected' in the middle of chat (#5786)
    • [Fix] SendEmails job optimizations (#5903)
    • [Fix] La_Task_PurgeConversationJob performer error (#5902)
    • [Feature] Add AuditLog entry after deleting department, agent or knowledgebase (#5775)
    • [Feature] Update Resque to version 2.x (#5674)
    • [Feature] Open new chats in background tab (#2072)
    • [Security] Security improvement in email accounts (#2489)
    • [Style] More visible tab phone icon for running call (#4688)
    • [Fix] Wrong position, size and behavior of listbox popups (#2261,#5463,#5887)
    • [Fix] Call from queue isn't transfered to agent, instead it goes to voicemail/offline (#5841)
    • [Fix] Trying to get property of non-object (#5823)
    • [Fix] Task La_Task_UpdateUserStatus threw NoRowException (#5798)
    • [Fix] Voice/call recordings available as system sounds (#5793)
    • [Fix] Creating contacts via APIv3 (#5758)
    • [Fix] Dot between two strings creates a link in plaintext editor (#5730)
    • [Fix] Show error when transfering ticket to department without permission (#5692)
    • [Fix] Keyboard shortcut tooltips displayed overlayed (#98)
    • [Fix] Mail accounts listbox shows inactive or unfinished setup accounts (#5773)
    • [Fix] When a ticket is purged it is not removed from ElasticSearch index (#4275)
    • [Fix] Invitations not working, error in track.php (#5878)
    • [Fix] Error connecting email account same as agent's email (#5877)
    • [Fix] Weird relicts behind dialog in webkit (#5858)
    • [Fix] Embedded chat window is not possible to close (#5866)
    • [Fix] Permission error when starting chat with pop-up prechat form (#5851)
    • [Security] Security improvement in templates (#5828)

    • [Fix] Wrong tooltip on call queue indicator (#5837)
    • [Fix] Elasticsearch query - Failed to parse query (#5792)
    • [Fix] Ticket answers are not counted into work report (#5707)
    • [Fix] User details from integration code are missing in popout (#5818)
    • [Fix] Undefined variable conversationStatus in MyTicket (#5815)
    • [Fix] Parsing quoted text from html emails (#5808)
    • [Fix] Array_merge() - Argument #2 is not an array (#5803)
    • [Fix] Class Resque_Redis is missing (#5796)
    • [Fix] Customize buttons in KB settings do not work with chat disabled (#5777)
    • [Fix] Jobs are executing before finish of application install (#5297)
    • [Fix] array_merge() - Argument #2 is not an array (#5803)
    • [Fix] call configuration issues
    • [Important] new PHP extension required: bcmath

    • [Feature] New SLA types: first assign, first resolve (#5172)
    • [Feature] Rule conditions improvements (#4124)
    • [Feature] Ability to define chat inactivity time - releasing slot for next chat (#672)
    • [Feature] Ability to define chat/call reroute time (#2793)
    • [Feature] Process also subject and note in Search and replace plugin (#5496)
    • [Feature] Transfer Action - option to assign ticket to last agent replying ticket (#5708)
    • [Feature] Open chat from queue by click on chat queue length information (#1043)
    • [Feature] Queue length change rules and notifications for logged in agents as rule action (#4320)
    • [Feature] Ability to set ticket state after chat/call to answered or resolved (#1837)
    • [Feature] Add more positions for contact forms (#4384)

    • [Security] XSS vulnerability (#5743)
    • [Security] Session fixation with Facebook authentication (#5610)
    • [Security] Hide username after password reset requested (#5706)
    • [Security] Broken Access control to ticket (#5739,#5649)
    • [Security] Protection from brute force attack (#4000,#3992)
    • [Security] Security improvements in Gamification module (#5711)
    • [Security] Forbid change role to owner (#5712)
    • [Security] Unauthorized access to service methods (#5629,#5630)
    • [Security] Security improvement of 2 factor authentication (#5701,#5702,#5641)
    • [Security] Don't cache KB logout (#5615)
    • [Security] Agent with enabled 2-factor authentication can't login using FB (#5621)
    • [Performance] Add index on qu_la_message_groups.datecreated (#5568)

    • [Style] Logo on mobile version of agent login isn't resized (#5672)
    • [Style] Safari not showing some words in KB editor (5661)
    • [Style] Leaving offline message is not correctly displayed on firefox (#5644)

    • [Fix] Allow use of non-ASCII characters in rule and filter regular expression conditions (#5664)
    • [Fix] Permission denied error messages when agent opens ticket (#5787)
    • [Fix] Incorrect 'New answer avg time SLA' in work reports (#5785)
    • [Fix] Reply to forward added to ticket as visitor reply (#5790)
    • [Fix] Error in update step 4.4.40 with MySQL 5.7.4 or greater (#5779)
    • [Fix] SLA level filter is not clickable (#5632)
    • [Fix] Update from old LA not working on MySQL 5.7 due to storage_engine variable (#5778)
    • [Fix] Displaying of Facebook stickers (#5407)
    • [Fix] Remove Forward option from Facebook tickets (#3696)
    • [Fix] Chat priority is ignored by Chat Invitations (#5593)
    • [Fix] Permission error in 'My ticket' in Customer portal (#5749)
    • [Fix] Export ticket to PDF/HTML function is using Server Time (#5745)
    • [Fix] Login email removed from company can still see all company tickets (#5268)
    • [Fix] Ticket filter 'requested by company' doesn't show tickets of contacts of the company (#3751)
    • [Fix] Amazon S3: Your proposed upload is smaller than the minimum allowed size (#5589)
    • [Fix] Print ticket issue with scrollbars (#5125)
    • [Fix] Not spam button returns error in FB tickets (#5386)
    • [Fix] Chat was not ended properly (#5691)
    • [Fix] New/Next Answer avg time not updated for Facebook tickets (#5563)
    • [Fix] Empty captcha text is not valid entry (#5710)
    • [Fix] Zendesk migration plugin doesn't migrate attachments (#5573)
    • [Fix] Time report assigned to incorrect customer (#5694)
    • [Fix] Task La_Task_DeleteDepartmentAndConversations failed with NoRowException (#5598)
    • [Fix] Optimized quote parsing from emails (#1350)
    • [Fix] SLA rule doesn't execute on new ticket (#5152)
    • [Fix] Possible to answer ticket from customer portal when reopening is disabled (#3830)
    • [Fix] Multiple problems in adding tags (#5536,#5537)
    • [Fix] Keep opened content when reloading application (#424)
    • [Fix] Broken avatar in contact details (#5488)
    • [Fix] Preview of knowledgebase breaks original KB (#5722)
    • [Fix] brackets in label param are causing smarty syntax error (#5762)
    • [Fix] Call to undefined method La_Rules_Actions_CallUrlTask (#5756)
    • [Security] subjects of tickets exposed to unauthorized access (#5651)
    • [Security] list of ticket recipients exposed to unauthorized access (#5650)
    • [Security] SQL Injection (#5684)
    • [Security] Security improvements in templates (#5669)
    • [Security] Security improvements in mail templates (#5608)
    • [Fix] Flags in 'online visitors' not visible (#5499)
    • [Fix] Chat transcript does not work (#5673)
    • [Feature] Add meta description field to KB article editor (#5613)

    • [Security] XSS vulnerability (#5460)
    • [Security] Ticket subject visible wihout login (#5640)
    • [Fix] Digitale not working after update (#5666)
    • [Fix] 'waiting in queue' is not localized (#5647)
    • [Fix] Forwarded text visible in My tickets in ticket preview (#5459)
    • [Fix] User department online status when agent is created (#5612)
    • [Fix] Merge contact error Cannot read property 'f' of null (#5626)
    • [Feature] KB articles API - add filter by date_changed (#5501)
    • [Feature] Add gender varriable to ticket templates (#4352)
    • [Feature] API v3: option to create registered customer (#5454)
    • [Feature] API v1: GET ticket return number of in-/out-going messages (#5481)
    • [Feature] API v1: add unanswered chats column in performance report (#5541)
    • [Feature] Add Resolve, Delete and Spam mass action buttons in ticket view (#3701)
    • [Feature] Add DB column 'chat_pickup' to work report view columns (#5179)
    • [Feature] Responsive maintenance and error screen (#5495)
    • [Feature] Add ticket note to ticket info pop up (#4863)

    • [Security] Renew Session ID after authentication (#5603)
    • [Security] Improve validation of avatar URL (#5628)
    • [Security] Remote code execution (#5609)
    • [Security] IP white-list only used in auth process (#5604)
    • [Security] System return indifferent response for reset password request (#4603)
    • [Performance] Add missing index on rules table (#4530)
    • [Performance] Optimize sql commands, remove sorting (#5452)

    • [Fix] Tag behavior during tag adding (#3925)
    • [Fix] Wrong avatar/agent in chat header (#3437)
    • [Fix] Wrong order of rules with same trigger event (#2417)
    • [Fix] Wrong URLs of badges (#5636)
    • [Fix] Access blocked by IP whitelist should return meaningful response (#5491)
    • [Fix] Chat broken by automatic resolve rule (#3190)
    • [Fix] Rule with transfer to agent breaks chat (#4901)
    • [Fix] Unknown event type exception in KB chat (#5585)
    • [Fix] Problem with license revalidation if domain changed (#5556)
    • [Fix] No longer to possible to change owner of ticket created by registered visitor (#3108)
    • [Fix] Add 'answered the chat' when agent answers chat from invitation (#5605)
    • [Fix] Missing conversations cascade delete relations (#5265)
    • [Fix] Canned message in chat in wrong position (#5620)
    • [Fix] API v3: GET tickets return also owner email (#5557)
    • [Fix] API v3: Companies filtering doesn't work properly (#5554)
    • [Fix] Editing subject without prefix and postfix (#5160)
    • [Fix] La_WorkReport_QueueReportTask threw NoRowException (#5544)
    • [Fix] La_TimeRules_TimeRuleTask threw exception Gpf_Exception (#5599)
    • [Fix] Not possible to delete mails from outbox (#5550)
    • [Fix] Verification code field in login form (#5559)
    • [Fix] Change description of GeoIP plugin to state the need of API key (#5515)
    • [Fix] Clone of widget should open directly edit dialog (#4735)
    • [Fix] Ticket filter counter incorrect count based on SLA level (#5570)
    • [Fix] Chat transcript doesnt work for Ascent and Rotary themes (#5600)
    • [Fix] Custom filter in contacts not intuitive (#4655)
    • [Fix] Wrong data in user slot reports (#5578)
    • [Fix] Remove myself from transfer call dropdown (#2170)
    • [Fix] Chatting ticket doesn't show up as Open under Recent tickets (#5372)
    • [Fix] Email sent but error is displayed in outbox detail (#5549)
    • [Fix] API v3: GET ticket doesn't work with ticket code (#5477)
    • [Fix] Ticket created from API doesn't fill in ticket fields variables (#5520)
    • [Fix] Useragent and IP disappears from Browser info after setting customer (#4810)
    • [Fix] Add warning before expand of quoted text in agent's reply (#5500)
    • [Fix] Missing send button in form when max queue length reached (#5555)
    • [Fix] Online department shows in offline chat button form (#5238)
    • [Fix] Load older messages throws error or can't load all messages (#5405)
    • [Fix] Problems with SVG logo upload (#4826)
    • [Fix] Knowledge base preview is excluded from robot indexing (#5090)
    • [Fix] API v3: Wrong apicall name: predefined_asnwers -> predefined_answers (#5602)
    • [Fix] Bottom of chat input is unclicable in Ascent theme (#5529)
    • [Fix] Companies API returns companies that were already deleted (#5159)
    • [Fix] API v3: return IP address from /api/contacts (#3471)
    • [Fix] Incorrect KB suggestions if form contains field 'message' (#5561)
    • [Fix] Resolved and created tickets in leaderboard are formatted as time (#5587)
    • [Fix] Block uploading of invalid images (#5063)
    • [Fix] Wrong styling and permissions panel height in APIv3 setting (#5486)
    • [Fix] Wrong time in chat transcript(#4707)
    • [Fix] Service methods privileges problems during install (#4952)
    • [Fix] Broken offline chat circle button (#5475)
    • [Fix] Ctrl + shortcut in reply box opens canned messages (#3746)
    • [Fix] Edit dialog for canned and predefined answers is too small (#5476)
    • [Fix] Missing widget name in start message when started from form (#3753)
    • [Fix] Email subject incorrectly decoded with extra spaces (#5545)
    • [Fix] Incorrect agent signature used in reply (#5513)
    • [Fix] Wrong ordering of messages in splitted ticket (#5565)
    • [Fix] Missing layout update in create ticket when attach file (#5558)
    • [Fix] Chat from invitation is not routed to another agent (#5241)
    • [Fix] Synchonizing mail recipients in opened tickets (#5448)
    • [Fix] 2 step authentication not showing field at login screen when LastPass plugin filled values (#5522)
    • [Fix] Incorrect 'chat pickup' calculation in work report (#5175)
    • [Fix] Time report shows less rows in grid (#5502)
    • [Fix] CKeditor popup blocks the screen when chat is answered (#5465)
    • [Fix] Show seconds in SLA due time (#5516)
    • [Fix] Message transcript in visitor window doesn't show time (#5490)
    • [Fix] Set company of contact - wrong search (#5446)
    • [Fix] 2-step authentication for mobile app (#5467)
    • [Fix] Chat message time stamp not showing (#5366)
    • [Fix] Listboxes on contact forms not working on mobile devices Android/iOS (#3735)
    • [Fix] Duplicate entry error when ticket mentioned multiple times (#5543)
    • [Fix] PDF Export from ticket contains HTML code (#5547)
    • [Security] SSRF vurnerability in ticket export (#5514)
    • [Fix] Ascent chat window design is broken if RTL language is set (#5507)
    • [Fix] La_Task_PurgeDeletedConversations logs errors when trying to purge merged ticket (#5464)
    • [Security] Bypassing port whitelisting message (#5494)
    • [Security] SSRF in Export to PDF (#5492)
    • [Security] SSRF vulnerability (#5379)
    • [Performance] Slow SQL with 'IN' replaced with '=' (slow in MySQL 5.5) (#5484)
    • [Fix] Chat messages time stamp not displayed
    • [Fix] SQL syntax error when updating Work report (#5470)
    • [Warning] This update changes collation of multiple database tables and may take a long time (only tables with utf8_unicode_ci)

    • [Feature] 2-factor authentication with Google Authenticator (#4268)
    • [Feature] Logout button on concurrent login screen (#3348)
    • [Feature] Add Rule condition - If action initiator is any agent (#5306)
    • [Feature] API v3 return company_id and groups from GET Contacts (#5430,#5431)
    • [Feature] Add visitor and agent name variables to chat welcome message (#5398)
    • [Security] SSRF in MassAction (#5455)
    • [Performance] La_Task_ArchiveOldMessagesToAwsS3 slow SQL (#5457)
    • [Fix] Error 'Illegal mix of collations' (#5144)
    • [Fix] Transcript is sometimes sent two times (#3664)
    • [Fix] 'Ring to all' chat answered by 2 agents (#2069)
    • [Fix] Impossible to delete KB article (#5424)
    • [Fix] API v1: Wrong error when trying to create a registered user if contact with same email exists (#4186)
    • [Fix] Update LA 4.35.1 fails (#5461)
    • [Fix] Use empty first value of listbox without a default value (#5251)
    • [Fix] 'Assign to me' chat from invitation start ringing again (#5319)
    • [Fix] Change of email address case does not update emails field in contact (#5357)
    • [Fix] Performance report - Chat avg time incorrect value (#5385)
    • [Fix] Deleted ticket appears in portal as merged (#5295)
    • [Fix] Disable elasticsearch must succeed even if exception occurs (#5402)
    • [Fix] Improve elasticsearch help tooltip (#5104)
    • [Fix] Not possible to logout in mobile view of agent panel (#5420)
    • [Fix] Facebook - array_unique() expects param 1 to be array (#5443)
    • [Fix] Uninitialized string offset 0 - Ticket Merge (#5435)
    • [Fix] Undefined offset 0 in shopify plugin (#5434)
    • [Fix] Undefined variable: userId (#5433)
    • [Fix] Can't click Answer on new chat notification (#5131)
    • [Fix] imageChange form widget strange behavior (#5355)
    • [Fix] Failed to download file larger than 70MB (#5415)
    • [Fix] Call to undefined method getMessage() in Message.class.php (#5440)
    • [Fix] Forward message doesn't include pre-chat form fields (#4996)
    • [Fix] Rule condition 'contains' diacritic aware and case insensitive (#4730)
    • [Fix] If ticket note contains something its icon should be yellow (#5233)
    • [Fix] Department report generates incorrect numbers (#4664)
    • [Fix] Some Forum posts and answers returns S3 instead message content (#5453)
    • [Fix] API v3: Cannot generate apikey for calls (#5437)
    • [Fix] Facebook page not visible if only one permission selected (#5388)
    • [Feature] Add state classes for some types of formfields (#5351)
    • [Feature] Add 'Select All / None' to department online status popup (#1221)
    • [Feature] New chat themes - Rotary and Ascent (#4938)
    • [Feature] API v3: Change online and preset status of agent (#4835)
    • [Feature] API v3: ticket api (#5034)
    • [Security] SSRF in API v1 files (#5379)
    • [Fix] PHP notice - A non well formed numeric value encountered (#5408)
    • [Fix] Slow SQL - Count all tickets except in state init (#5401)
    • [Fix] Slow SQL on qu_la_users_statuses_history table (#5390)
    • [Fix] Slow SQL in time rules checking due date (#5392)
    • [Fix] Slow SQL to count open tickets in department (#5393)
    • [Fix] Slow SQL on qu_la_conversation_users_history - related to Inspector badge (#5394)
    • [Fix] Wrong style of blockquotes in export ticket (#5399)
    • [Fix] API v1: Get conversation messages doesn't work properly (#5396)
    • [Fix] Skip emails does not work for IMAP servers (#5384)
    • [Fix] Task La_TimeRules_TimeRuleTask threw exception Gpf_DbEngine_NoRowException (#5382)
    • [Fix] Cannot create company because Avatar image has to be valid avatar URL (#5380)
    • [Fix] Plans with the same price not visible on my account screen (#5375)
    • [Fix] Delete email sources for messages in Ignored state (#5374)
    • [Fix] Missing 'de-ch' CkEditor language (#5360)
    • [Fix] Load older messages - row doesn't exist error (#5334)
    • [Fix] Custom contact fields filter (#5332)
    • [Fix] Allowed actions ('delete', 'restart') of emails in outbox (#5249)
    • [Fix] Incoming call notification stuck (#5226)
    • [Fix] Zapier integration doesnt work (#4531)
    • [Fix] Audit log - log purge ticket action (#5163)
    • [Fix] TextDirection in German language causes error in CkEditor
    • [Fix] Bad paths in MultiKB templates (#5275)
    • [Fix] Connection timeout when connecting new email (#5381)
    • [Fix] Update GPF 1.9.47 fails on update from LA < 4.35 (#5387)
    • [Security] Exposed password hash & salt (#5378)
    • [Fix] Issues with billing info fields (SaaS only) (#5377)
    • [Fix] Disable caching of KB due to incorrect recognition of visitor contact (#5369)
    • [Fix] Fix api_keys table update steps (#5364)
    • [Feature] API v3: Api keys management (#5198)
    • [Feature] API v3: Delete contact/company (#4845)
    • [Feature] Don't show online visitors older than 24 hours (#5192)
    • [Security] RDF through preview (#5329)
    • [Fix] Compute reports in background task to optimize performance (#5337)
    • [Fix] Undefined class constant in StorageDriver.class.php (#5339)
    • [Fix] Agent's browser freezes if visitor uploads large file (#5340)
    • [Fix] API v1: cannot fetch merged ticket via API (#5352)
    • [Fix] Rule action 'assing to last agent' doesn't work (#5356)
    • [Fix] Time format setting only affects ticket grid (#5311)
    • [Fix] Send mail to Last agent in ticket doesn't work for chat only tickets (#5320)
    • [Fix] Send answer rule action doesn't send an actual email (#5321)
    • [Fix] Use of undefined constant in GetResponse plugin (#5325)
    • [Fix] Customer cannot execute mass action with fulltext search (#5327)
    • [Fix] Department Email templates section missing actions buttons (#5328)
    • [Fix] Same user slots counts in several following reports (#5330)
    • [Fix] Chat overview showing wrong count of visitors (#5301)
    • [Fix] MailOutbox task exceptions refactoring (#5300)
    • [Fix] Don't increment "finished chats" if chat was not picked up (#5186)
    • [Fix] Dropping twilio calls when text message is empty (#5182)
    • [Fix] Clone agent fails if a deleted agent with same email exists (#5146)
    • [Fix] Exploitable CSRF in LiveAgent client panel (#5067)
    • [Fix] Possible to add duplicate email account (#4551)
    • [Fix] Show account_name in outbox grid (#5333)
    • [Fix] Shopify plugin: Order search by customer ID requires status (#5335)
    • [Fix] New certificate for Apple push notifications
    • [Fix] Shopify plugin: API responses changed (#5323)
    • [Fix] 'Load older messages' shows error after merge (#5314)
    • [Fix] Knowledge base Forum not working
    • [Fix] Update 4.51.2 error message uses array instead of string (#5308)
    • [Fix] Undefined variable: param in WorkReport.class.php (#5307)
    • [Feature] Optimize loading of variables into mail templates (#5231)
    • [Feature] Ticket mentioned, split, merged - automation with rules (#5188)
    • [Feature] API v3 ticket attributes (e.g. note) (#5084)
    • [Feature] Add message to ticket when mail is deleted from outbox without being sent (#4832)
    • [Feature] Rules - add option to send answer action and keep ticket state (#3733)
    • [Feature] Define maximum queue length per chat button (#539)
    • [Fix] Magento plugin: Improve SOAP connection (#5294)
    • [Fix] Undefined variable: account in OutboxRunner.class.php (#5287)
    • [Fix] Incorrectly translated messages in AuditLog (#5282)
    • [Fix] Tickets from call button are not displayed in MyTickets (#5267)
    • [Fix] Knowledgebase article should be cached (#5261)
    • [Fix] Wrong cursor location in HTML template (#5256)
    • [Fix] Facebook page assigned to deleted department is not displayed (#5250)
    • [Fix] Unable to load first agent in chat: Row does not exist (#5230)
    • [Fix] Auditlog Ticket-Chat returns No results match your filter(#5222)
    • [Fix] call messages not correctly localized (#5119)
    • [Fix] ticket preview is not translated (#5118)
    • [Fix] Contact form fields are not stored to ticket fields (#5026)
    • [Fix] New ticket created from email in deleted department (#4809)
    • [Fix] Manual invitations don't work (#5289)
    • [Fix] API v1 create category fails with any parent_id (#5291)
    • [Fix] API v1: create KB article full_preview attribute not saved (#5284)
    • [Fix] duplicate files in previous distribution package (#5279)
    • [Fix] Change agent's email to email already used in a visitor (#2788)
    • [Fix] Error - Mail account must be unique (#5272)
    • [Fix] Mail outbox 'Row does not exist' when mail account deleted (#5271)
    • [Fix] Error 'Too many rows' when forwarding ticket (#5273)
    • [Fix] Adding Gmail account generates error (#5264)
    • [Fix] Conversation queue processing optimization (#5263)
    • [Warning] This update may take long time, possibly more than 10 minutes depending on size of database

    • [Feature] Merge ticket into another ticket, mass merge (#1001)
    • [Feature] Add column 'chat_pickup' to work report columns (#5179)
    • [Feature] Update subject from incoming ticket reply (#4447)
    • [Feature] Strip 'Re, Fw, Fwd' from email subject (#5127)
    • [Feature] New chat button designs (#5061)
    • [Feature] Check MySQL version and mode before update (#4192)
    • [Feature] Requester change info message in ticket and audit log (#3355)
    • [Feature] Admins can manually pause or log out agent from panel (#2401)
    • [Feature] Custom field variables for email templates (#1843)
    • [Style] agent panel note file widget style (#5181)
    • [Fix] Discard of New ticket draft create empty ticket (#5240)
    • [Fix] Error refreshing access token, try to reactivate this account (#5234)
    • [Fix] Back in browser & discard draft deletes ticket (#5201)
    • [Fix] Show email source in a ticket throws error 500 (#5214)
    • [Fix] Errors in API v1 widgets (#5189)
    • [Fix] Browsers identification by user agent (#5171)
    • [Fix] Error during fetching mail with long system_name (#5169)
    • [Fix] Incorrect created tickets count in tag report (#5147)
    • [Fix] Adding Gmail account won't close opened login window (#5145)
    • [Fix] Incorrect comment's format in email template (#5120)
    • [Fix] Problem when encoded 'From:' email phrase contains comma (#4983)
    • [Fix] Admin isn't logged off after role downgrade (#5064)
    • [Fix] SendMailNotification with conversation id X has no TO recipients (#5070)
    • [Fix] Magento plugin: add message about stores where button is not enabled (#5105)
    • [Fix] PDF/HTML export does not work correctly with special characters (#4951)
    • [Fix] API v1 widgets (#5189)
    • [Fix] missing parent::current() in Pop3ListStream.class.php (#5204)
    • [Fix] Call to a member function getMailAccount() on null (#5203)
    • [Fix] Invitation with multiple URLs in condition are not loaded (#5161)
    • [Fix] Undefined variable: isHtml in MessageGroup.class.php (#5178)
    • [Feature] Search in predefined answer - add support for multi word query (#5140)
    • [Feature] API v3 - create, update, delete, list tags and contact groups (#5109)
    • [Feature] API v3 - Canned messages, predefined answers (#4241)
    • [Feature] Export audit log (#5107)
    • [Feature] Create a variable for email account in email template (#5099)
    • [Feature] NiceReply - allow different rating page per department (#5001)
    • [Feature] Display seconds in title of messages time (#3495)
    • [Security] Check permissions before reading message (#5033)
    • [Fix] Unauthorised download of files from Ladesk (#5066)
    • [Fix] Images in FB posts not displaying due to files permission control (#5110)
    • [Fix] Show all email accounts in Email templates (#5136)
    • [Fix] Slack plugin logic problem with only one option checked for notifications (#5129)
    • [Fix] Display more information when conversation action fails (#5128)
    • [Fix] Time report export to CSV problems, time format 'hh:mm:ss', remove newlines (#5126)
    • [Fix] From mail account in reply uses incorrect mail account (#5114)
    • [Fix] Chat Button CTR - Show Decimal Numbers (#5112)
    • [Fix] Rules - on Ticket opened - missing conditions to check ticket source (#5102)
    • [Fix] Set mail account to use for 'Request new password' (#5096)
    • [Fix] Latest version computation (#5088)
    • [Fix] Disable cache for files requiring authentication (#5080)
    • [Fix] Task La_TimeRules_TimeRuleTask threw exception Gpf_DbEngine_NoRowException (#5068)
    • [Fix] Configuration form of ES problem (#5060)
    • [Fix] Improve mass action result message (#5058)
    • [Fix] Chat avg time is not measured if visitor disconnected (#5055)
    • [Fix] Stuck ticket/chat without possibility to close it (#5007)
    • [Fix] Missing style for fieldset tag in KB (#5002)
    • [Fix] Agent name is incorrectly added into the quoted text From (#5000)
    • [Fix] Translation mechanism breaks messages display (#4946)
    • [Fix] Not possible to set requester in a chat/ticket from chat (#4964)
    • [Fix] Highrise CRM not working (#4798)
    • [Fix] Agent sometimes gets session with 5 hour validity (#4544)
    • [Fix] Rule failed to load - Unable to initialize rule action - Gpf_Data_RecordSet::loadFromArray() accepts array only (#4477)
    • [Fix] FB events are not received in standalone accounts (#5153)
    • [Fix] Incorrect value in TimeZone Listbox (#5100)
    • [Fix] Failed to process results from SpamAssassin, email body too short (#4663)
    • [Fix] Can't use method return value in write context (#5083)
    • [Fix] REST API create conversation error 500 (#5078)
    • [Fix] Reset Password is not working (#5049)
    • [Fix] Pushstream uses only longpolling channel (#5059)
    • [Feature] Mail Forwarding - auto expand forwarded message (#5006)
    • [Feature] Magento plugin - ordering of orders (#1294)
    • [Feature] Button to assign or unassign all agents for the department (#2638)
    • [Feature] Add created and resolved tickets column also to Performance report (#4410)
    • [Feature] Option to fetch all unread emails when adding email account (#4876)
    • [Security] XSS Vurnerability - Mail outbox detail (#5056)
    • [Security] XSS Vurnerability - open popup with HTML ticket (#5051)
    • [Security] Remember me cookie can be used after logout to login session again (#5022)
    • [Fix] Note visible in portal using Time rule (#5031)
    • [Fix] Purge Ticket - slow SQL DELETE from file links (#5027)
    • [Fix] API returns deleted contacts and companies (#5021)
    • [Fix] Zendesk plugin: Failed to import ticket (#5020)
    • [Fix] Backup to amazon only successfully processed mail messages (#5018)
    • [Fix] getting started 'Connect to Email' check fails (#4997)
    • [Fix] error in SpamAssassin causes fail of mail processing (#4989)
    • [Fix] ElasticsearchParseException - Invalid format (#4987)
    • [Fix] Improved description for HTTP Body field in Rule Action (#4984)
    • [Fix] different saved contentlength and calc length of mailsource (#4974)
    • [Fix] Facebook unsupported feed items (#4945)
    • [Fix] Forward template doesn't have original message included by default (#4973)
    • [Fix] problem with EOL of pasted text in Firefox chat inputs (#1719)
    • [Fix] Google Maps API MissingKeyMapError, GeoIP not working (#4387)
    • [Fix] Two error messages about contacts conflicts (#4816)
    • [Fix] Postpone message now shows time in agent time zone (#4907)
    • [Fix] trying to get property of non-object in Sender.class.php (#4977)
    • [Fix] add confirm dialog before activating API call (#4990)
    • [Fix] return type and use of Gpf_Db_SmtpAccount::useSmtpAuth() (#5012)
    • [Fix] most popular articles list is not displayed in article (#5009)
    • [Fix] Deactivation of SpamAssassin doesn't remove LearnTask (#5008)
    • [Fix] trying to get property of non-object in Mail.class.php (#5003)
    • [Fix] Customer sometimes can not download attachment in chat (#4999)
    • [Fix] Magento plugin hardcodes the admin URL, however it can be custom named (#4994)
    • [Fix] missing aliases for Mac encodings (#4993)
    • [Fix] Call ticket from digitale is not opened after pickup (#4979)
    • [Fix] undefined variable: mailMessage in Pipe.class.php (#4971)
    • [Fix] Mail can not be processed: Too many rows (#4967)
    • [Fix] Character set UTF8 not supported by mbstring extension (#4966,#4497)
    • [Fix] Show quoted text in editor loads ALL messages even if no quoting is in setting of template (#4961)
    • [Fix] Department filter in agents grid causes SQL error (#4955)
    • [Fix] Allow download any file with apikey (#4953)
    • [Feature] Button to assign or unassign all agents for the department (#2638)
    • [Feature] Archive mail message sources to Amazon S3 to save database disk space (#4899)
    • [Feature] Forward complete ticket and allow to change From address (#3027)
    • [Security] XSS vulnerability (#4933)
    • [Fix] Remove deprecated variables from mail templates (#4884)
    • [Fix] Incorrect conversion from CP-850 to UTF-8 (#4943)
    • [Fix] Elasticsearch ticket search not working (#4912)
    • [Fix] Restrict file extensions for uploads (#4814)
    • [Fix] Download attachments from chat forbidden for visitor (#4941)
    • [Fix] Call to a member function setError() on null (#4931)
    • [Fix] Shopify requires resources to be loaded over HTTPS (#4942)
    • [Fix] Mail can not be processed: parameter is empty (#4926)
    • [Feature] Slack plugin: Make reset easier (#4904)
    • [Feature] Message added - date filter - add option to enter custom date range (#4885)
    • [Feature] Add web notification also for new chat message (#4861)
    • [Feature] Email and message in form no longer mandatory (#4039)
    • [Feature] Voice - Agent Extensions - allow sorting and searching by agent name, email or extension (#4768)
    • [Feature] Check permissions before allowing download of attachment or any file (#3988)
    • [Security] Improve security of some service methods (#4749)
    • [Fix] Impossible to change decline color in Right Floating Invitation (#4916)
    • [Fix] Mass action with fulltext search doesn't process all tickets (#4903)
    • [Fix] Search in Tags section gives results containing Contact groups (#4922)
    • [Fix] Update 4.45.1 throw IndexMissingException (#4896)
    • [Fix] Desktop notification for file message shows json (#4894)
    • [Fix] Attachments and records are exported as JSON (#4892)
    • [Fix] Reports - incorrect filter 'tags' (#4873)
    • [Fix] Chat notification not closed if answered from chat overview (#4858)
    • [Fix] Form custom field with code 'URL' can block sending (#4853)
    • [Fix] Action clone on owner should not create another owner (#4771)
    • [Fix] Upload error is not displayed correctly in contact forms (#4224)
    • [Fix] Custom ticket fields should be case insensitive (#4039)
    • [Fix] Missing popout button in chat window (#3333)
    • [Fix] Application doesn't show agent pause blocker after refresh (#1611)
    • [Fix] URL doesnt change after create ticket in social channel (#1194)
    • [Fix] Canned messages bugs (#157)
    • [Fix] Agents can see Create field action though has no permission (#4932)
    • [Feature] OnOpen Ticket rule - transfer to last agent in conversation (#4866)
    • [Fix] Wrong encoding of some hebrew emails (#4900)
    • [Fix] $lastMessageFromRequester sometimes empty or wrong value (#4332)
    • [Fix] Update 4.45.1 throw IndexMissingException (#4896)
    • [Fix] cancel creating piping mail account causes exception (#4902)
    • [Fix] Use php://input stream for forwarding (#4887)
    • [Fix] SLA log API does not work correctly with date filter (#4874)
    • [Feature] Add datedue to conversations API response (#4854)
    • [Fix] Elasticsearch 2.X compatibility problems (#4805)
    • [Fix] Optimize elasticsearch results (#4856)
    • [Fix] Images in sent emails are not displayed inline (#4870)
    • [Fix] Mail forwarder - Failed to execute SQL (#4720)
    • [Fix] Performance - hundreds of sqls to qu_g_news each minute (#4847)
    • [Fix] Performance - don't write to Audit log from Time Reporting feature (#4841)
    • [Fix] Optimize loading and saving of contact and ticket note (#4849)
    • [Fix] Missing ID on widget iframe after reopen (#4865)
    • [Fix] SVG images need to use base64 for IE10 and IE11 (#4779)
    • [Fix] Hebrew language shows incorrectly in the knowledge base (#4823)
    • [Fix] Rules - forward email with empty subject breaks the rule (#4836)
    • [Fix] Redesign variables table in Send mail action ($4438)
    • [Fix] Browser notifications doen't work in Edge (#353)
    • [Fix] Zendesk plugin - Argument 1 passed to createUser() must be an instance of La_Db_User (#4827)
    • [Fix] Save button for department specific template does not work (#4860)
    • [Fix] API getting specific contact without gender throws error (#4843)
    • [Fix] Remove PhoneMailServiceDistributer from distribution (#4752)
    • [Fix] empty() with method return value causes error in PHP < 5.5 (#4855)
    • [Fix] php 5.4 doesn't support function password_hash (#4857)
    • [Fix] API Create contact/company returns Undefined variable: result (#4839)
    • [Fix] task La_Task_DeleteSystemMailAccount threw exception (#4834)
    • [Fix] Update ticket note for other agents viewing the ticket (#3526)
    • [Feature] Ticket note (#3526)
    • [Feature] Remove system mail account (#1257)
    • [Fix] Error in rules: Gpf_Module not initialized (#4778)
    • [Fix] Add index on parent_message_groupid (#4820)
    • [Fix] Giphy plugin causes freeze of Chrome (#4822)
    • [Fix] A non-numeric value encountered in Message.class.php (#4783)
    • [Fix] Improve parsing of quoted message from email (#1350)
    • [Fix] Report invalid email addresses to ticket (#3740)
    • [Fix] 'Ticket resolved' mail not sent if ticket is resolved by rule (#4786)
    • [Fix] Update webrtc adapter to latest version (#4790)
    • [Fix] Mass action stops after deleting about 400 tickets (#4765)
    • [Fix] Display full 'useragent' in ticket details on hover (#4658)
    • [Fix] Loading url with %7B$agentAvatarUrl%7D (#3650)
    • [Fix] Elasticsearch - No function with the name [weight] is registered (4776)
    • [Fix] Elasticsearch - Filter with SLA Level is empty is not empty does not work (#4745)
    • [Fix] Invitation conditions have small inputs for URL (#4748)
    • [Fix] Quoted text in email breaks ticket design in export (#4684)
    • [Fix] Show fetch all option only for inactive accounts (#3431)
    • [Fix] User status history for userid: XXX and to date: null does not exist (#4547)
    • [Fix] Twilio: remove transfer button from outgoing calls (#4743)
    • [Fix] Rename condition operator 'like' to 'contains' (#4744)
    • [Fix] Shopify plugin does not update button code to Shopify page (#4759)
    • [Fix] Preview of article in search results is broken (#4767)
    • [Fix] Custom domain screen in hosted accounts (#4491)
    • [Fix] Comparing email address should not be case sensitive (#4795)
    • [Fix] Treat missing IMAP search response as empty result set (#4796)
    • [Fix] Update step 4.30.7 'Unknown character set utf8mb4' (#4775)
    • [Fix] php7 Deprecated crypt() Supplied salt is not valid for DES (#4800)
    • [Fix] Chat/Call Allocator must ignore last call/chat date time to find agent after reroute (#4780)
    • [Fix] better notification about OAUTH access rights revocation (#4773)
    • [Fix] Add contact to company doesn't find all contacts (#4667)
    • [Fix] Error when create internal ticket in dept. w/o permission (#4355)
    • [Fix] PHP Fatal: Call to a member function isSupported() on null (#4762)
    • [Fix] Call to undefined function Gpf_Exception() in Db.class.php (#4758)
    • [Fix] More detailed message for mail account authentication error (#4751)
    • [Fix] Fetch bulk and junk emails by default (#4754)
    • [Fix] Save after create/clone department/agent doesn't work (#4753)
    • [Fix] Unable to send email to address containing utf8 (#4546)
    • [WARNING] Minimal required PHP changed to 5.4 5.6 or newer

    • [Feature] Scan files for viruses using clamv service (#4672)
    • [Feature] CSV Export - Tickets grid - export also tag names (#4650)
    • [Feature] Add cc and bcc in Send Mail rule action (#4643)
    • [Feature] Create agent or departments by cloning an existing one (#4626)
    • [Feature] Add support for Elasticsearch 2.x, compatible with 1.x (#3183)

    • [Performance] Execute 30% less requests for sessions updates if agent is not working (#4727)

    • [Fix] Detect PHP7 and switch to Pdo by default (#4705)
    • [Fix] Reindex tickets only if relevant field in contact changed (#4719)
    • [Fix] Deactivate of AwsS3FileArchive plugin doesn't stop uploading task (#4689)
    • [Fix] Cannot redeclare lib_autoLoad() in lib_bootstrap.php (#4696)
    • [Fix] Forwarding mail account test mail received, but not recognized (#4665)
    • [Fix] Invalid argument supplied for foreach() in VisitorsList.class.php (#4659)
    • [Fix] Tickets are not reindexed after transfer action (#4565)
    • [Fix] Ticket without recipient created from reply to forward (#4552)
    • [Fix] Sometimes voicerecord status is not change to open (#4403)
    • [Fix] Mail account load error Could not load Primary key empty (#4401)
    • [Fix] Fetch tweets to new ticket if original ticket is deleted (#4351)
    • [Fix] Agent panel top bar shifted out (#4025)
    • [Fix] add missing index on column code in conversations table (#4717)
    • [Fix] unable to start chat from mobile device (#4699)
    • [Fix] Chat average utilization doesn't work correctly (#4587)
    • [Fix] Priority assignment caused that second call is not queued but hangup (#4678)
    • [Fix] Contact search data error when customer group filter used (#4657)
    • [Fix] XSS throught external page in external preview (#4681)
    • [Fix] Agent notification about new ticket disabled by default (revert #4677)
    • [Feat] Separate cron task only for fetching mails with increased socket timeout for hosted accounts (#4666)
    • [Fix] Add possibility to disable APICall (#4617)
    • [Fix] Add office365.com provider to mail account wizards (#4673)
    • [Fix] Agent notification about new ticket enabled by default (#4677)
    • [Fix] POP3 connection test won't authenticate (#4649)
    • [Fix] IMAP authentication problem (introduced in 4.42.1.1)
    • [Warning] This update may take very long time, it may be more than 10 minutes depending on size of database

    • [Feature] Print ticket as PDF or HTML (#603)

    • [Style] Broken alignment of tags in Tickets grid (#4591)

    • [Fix] Reroute of twilio call failed with error during assigned call to another agent (#4567)
    • [Fix] Reroute call on same agent failed with busy status on agent client (#4621)
    • [Fix] Deletion from mail outbox should delete also mail and file_link entries (#4556)
    • [Fix] Agent is able to edit settings of LiveAgent (#4488)
    • [Fix] Agent can perform actions on tickets without permissions (#4566)
    • [Fix] Mass Action Purge ticket crashing with Row Doesn't Exists (#4599)
    • [Fix] Cannot redeclare class Lib_Crawler in lib_bootstrap.php (#4597)
    • [Fix] POP3 reading - too many rows read in DB (#4580)
    • [Fix] Mail fetching fails because Message-Id contains UTF-8 character (#4570)
    • [Fix] Illegal mix of collations (utf8_general_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) (#4498)
    • [Fix] When call is dropped during greeting message it still rings to an agent (#4595)
    • [Fix] Change default setting of 'Ticket reply from agent's email address' (#3870)
    • [Fix] Username and password can't contains whitespace at start or end (#3535)
    • [Fix] Shorten filename longer than 255 characters (#4499)
    • [Fix] Login via mobile view not working when password contains special characters (#4306)
    • [Fix] New password should not be the same as old one (#3987)
    • [Fix] Show attached images in facebook posts as images with preview (#4602)
    • [Fix] Disabling Leave offline message in chat disables the chat window top status (#4479)
    • [Fix] DeleteDepartmentAndConversations threw exception Built-in mail account can not be deleted (#4532)
    • [Fix] Password change in customer portal will inactivate other sessions (#4588)
    • [Fix] Contacts global search return no data, but custom search by email found contact (#4609)
    • [Fix] Use IP address blacklist even for logging in to mobile view of application (#3264)
    • [Fix] Base64 encoded text attachments of incoming emails broken (#4618)
    • [Fix] Improved Zendesk and Freshdesk import status display (#4496,#4456)
    • [Fix] 'From' in the template is not replaced when Forwarding a message (#4516)
    • [Fix] Contacts in Company detail returns only No data (#4610)
    • [Fix] Unable to execute all rule actions: No identity (#4586)
    • [Fix] Discard of new ticket leaves empty contact in database (#4625)
    • [Fix] Email connection test won't find server (#4622)
    • [Fix] Split ticket doesn't copy mail account from original ticket (#4608)
    • [Fix] IMAP search returning 'Invalid response received from server' (#4589)
    • [Fix] Updated inline_chat script for more user details (#4598)
    • [Feature] Possibility to use discount coupons for hosted accounts (#4575)
    • [Fix] Error Can't use method return value in write context (#4585)
    • [Fix] Error when trying to add POP3 mail account (#4574)
    • [Fix] Can not answer call after call is put to queue (#4561)
    • [Fix] Skip sending test mail, only connect & authenticate (#4558)
    • [Fix] Remove BUSY code in error status in Digitale feature (#4555)
    • [Fix] performance on big POP3 accounts with leave copy (#4519)
    • [Fix] problem with update to version 4.41.4.7
    • [Fix] Newly created agents have empty sound configuration (#4543)
    • [Fix] Class HostnameFormValidator does not exist (#4564)
    • [Fix] Slack plugin improvement (#4563)
    • [Fix] Wrong content link in FetchMails error news (#4560)
    • [Fix] Missing translation for string 'Chat transcript from date' (#4550)
    • [Fix] Mail account error is not removed after successful save (#2993)
    • [Fix] Permission denied La_Features_VoiceCall_Driver (#4536)
    • [Fix] reduce number of updates to sessions table (#4505)
    • [Feature] Improve speed of Contacts grid, show date created (#4463)
    • [Fix] Undefined variable mailBoxProcessor in FetchMails.class.php (#4542)
    • [Fix] Gamification returns Data error (#4527)
    • [Fix] Call to a member function updateWorkStatus() on null in TimeRuleTask (#4528)
    • [Fix] Error in SQL syntax - OFFSET 1 (#4522)
    • [Fix] CKEditor strips table tags in rules (#4517)
    • [Fix] Action "agent left ticket" in rules does not work (#4518)
    • [Fix] Increase wait time for test mail to 60 seconds & allow manual activation (#4444)
    • [Fix] Optimize loading conversation fields (#4514)
    • [Fix] Slow SQL DELETE FROM qu_g_file_links (#4502)
    • [Fix] Error event logs for AWS S3 - Failed to upload file with empty content (#4493)
    • [Fix] URL inputs can be abused (#4129)
    • [Fix] facebook message is not added to deleted conversation (#3476)
    • [Fix] imagedestroy() expects parameter 1 to be resource in ImageResizer (#4486)
    • [Fix] Variable for Ticket tags $conv_tags does not work in email subject (#4485)
    • [Fix] Allowed memory size exhausted in Csv/GeneratorResponse.class.php (#4467)
    • [Fix] Autoreply rule does not work with CC condition, if CC is not set (#4462)
    • [Fix] wrong position of tickets search tooltip (#4427)
    • [Fix] SQL query optimizations - qu_g_eventsubscriptions (#4416)
    • [Fix] Action 'Transfer ticket' allows transfer to deleted dept. (#4478)
    • [Fix] Facebook event callback improvements (#4453)
    • [Fix] Missing error news and label for broken mail accounts (#4511)
    • [Fix] Shopify plugin: Array to string conversion (#4529)
    • [Fix] Default field separator in http_build_query (#4515)
    • [Fix] Shopify plugin API URL is encoded twice (#4494)
    • [Fix] New ticket from agent's email stuck in Init state (#4484)
    • [Fix] Chat transcript not sent if chat window closed by 'X' (#4398)
    • [Fix] Wrong date created value in tickets grid (#4461)
    • [Fix] Cannot delete Twilio numbers once they are added to LiveAgent (#4469)
    • [Fix] Shopify plugin: order loading ignores email filter (#4470)
    • [Fix] Neverending update in standalone application in some cases (#4465)
    • [Fix] Timeout when loading mail reply template (#4472)
    • [Fix] Add 'ticket public url code' variable to email templates (#4446)
    • [Fix] Error in task DeleteDepartmentAndMoveConversations (#4219)
    • [Feature] Add agent variables to Rule Action - Send mail to (#4425)
    • [Feature] Change Shopify app to a private app and LA plugin (#4200)
    • [Fix] View ticket button not working for time report entries in auditlog (#4392)
    • [Fix] PHP notices Undefined offset, Undefined index (#4449)
    • [Feature] Enable row compression on some tables (#4417)
    • [Fix] Split action does not copy ticket fields (#4432)
    • [Fix] Undefined variable: type in Conversation.class.php (#4431)
    • [Fix] Undefined index in VisitorsList.class.php (#4430)
    • [Fix] Export Contacts Error (#4404)
    • [Fix] KB search widget article titles broken if title contains apostrophe (#4405)
    • [Fix] Call to a member function getFirstName() on null (#4414)
    • [Fix] Call to a member function getMessage() on null (#4419)
    • [Fix] Slow sql - Chatty badge computation (#4421)
    • [Fix] Don't automatically add wildcard * to ticket search query (#4424)
    • [Fix] Call to undefined method createChattingCondition() in MysqlChats (#4428)
    • [Fix] Call to a member function toDateTime() on null in TimeWorkReportFilters (#4429)
    • [Fix] Can not answer call after pausing when call is ringing in Twilio (#4377)
    • [Fix] Don't delete unused contacts if they have unique field or name (#4285)
    • [Fix] Downloadable installation hangs in licence agreement step (#4409)
    • [Fix] Undefined variable dbMail in OutboxRunner (#4408)
    • [Feature] No sla level value for SLA Level filter (#4325)
    • [Feature] CallUrl action renamed to 'HTTP Request' and extended with POST and DELETE http method (#4328)
    • [Feature] CallURL action - add logged in agent variables (#4308)
    • [Feature] Add count of created and resolved tickets into some reports (#4315)
    • [Feature] New rules engine context - agent open or left ticket (#4307)
    • [Feature] Slack plugin - notifications about tickets
    • [Fix] Invalid argument supplied for foreach() in BrowsersCleanupTask (#4386)
    • [Fix] strpos() empty needle in VisitorsList (#4380)
    • [Fix] preg_match() Unknown modifier (#4376)
    • [Fix] Incorrect permission check when deleting a time report (#4375)
    • [Fix] Tickets CSV export exports just 40 rows, extend limit to 9999 rows (#4374)
    • [Fix] Design bugs in knowledgebase (#4369)
    • [Fix] Digitale: answer on maintenance must not be formatted for failover (#4367)
    • [Fix] 'Custom date' for rule not working (#4365)
    • [Fix] SLA level condition doesn't work for tickets with sla_levelid NULL (#4361)
    • [Fix] 'Email will not be sent, recipients empty or invalid' (#4360)
    • [Fix] Truncate too long name parsed from email (#4353)
    • [Fix] Adding note to ticket doesn't update ticket in elastic index (#4345)
    • [Fix] Rule is disabled if action initiator rule condition was called from server (#4344)
    • [Fix] Added style for blockquote in agent panel messages (#4342)
    • [Fix] Attachment icon is hidden after first file is attached to KB article (#4340)
    • [Fix] App tries to save to qu_g_settings before tables updated (#4327)
    • [Fix] Department specific signatures visible even when no departments created (#4321)
    • [Fix] Time report time was not refreshed (#4319)
    • [Fix] Remove option sort tickets by ticket Status (#4317)
    • [Fix] When contact is changed, reindex all tickets of the requester (#4314)
    • [Fix] Message text processing breaks base64 inline image (#4305)
    • [Fix] Predefined answer doesn't fill the subject of an internal ticket (#4300)
    • [Fix] Umlauts are lost during email processing without charset specific (#4299)
    • [Fix] Small info box when enabling Twilio (#4259)
    • [Fix] CSV exported from Time report has time in milliseconds (#4237)
    • [Fix] Date listbox in time report saved filter cannot be cleared (#4236)
    • [Fix] Optimize loading of predefined answers and canned messages (#4174)
    • [Fix] Handle translation of texts containing closing tags, i.e. </body> (#4151)
    • [Fix] Replying status does not disappear when message is sent by customer (#3515)
    • [Fix] Can't add note without text, only with attachment (#2390)
    • [Fix] Add possibility to inform agent that mail was not sent (#1922)
    • [Fix] Agent can't see customer's chat messages, customer gets 'You do not have permission…' (#4364)
    • [Fix] version 4.38.3.3 stuck in maintenance after update
    • [Fix] Force language of customer portal and agent login via URL param (#2997)
    • [Fix] Submit ticket not working (#4284)
    • [Fix] squared theme doesnt apply content color in mobile view (#4318)
    • [Fix] Escaped html of checkbox label in contact forms (#4288)
    • [Fix] New contacts merged with old contact with phone whitespace (#4277)
    • [Fix] Fast reopened ticket tab is impossible to close (#4276)
    • [Fix] Smarty not working in PHP7 (#4273)
    • [Fix] Possible injection in CSV export (#4264)
    • [Fix] XSS through widget preview (#4262)
    • [Fix] Unwanted semicolons appearing in chat messages (#4249)
    • [Fix] GoogleAnalytics task is not sending usage data (#4302)
    • [Fix] Possible to add message to ticket where user has no permission (#4145)
    • [Fix] Absence of HttpOnly cookies flag for auth tokens (#3601)
    • [Fix] Requester name is mixed with sender when requester is changed (#3588)
    • [Fix] Missing unread incrementing when attachment added (#3563)
    • [Fix] Email account password is sent from server to client (#3510)
    • [Fix] Chat tracking plugin doesnt execute Start chat (#3392)
    • [Fix] Reports overview has confused data about chats (#2658)
    • [Fix] Ticket tab still active on search action (#1891)
    • [Fix] Disappeared agents list from dashboard after zoom out (#1870)
    • [Fix] some chat system messages saved as untranslatable strings (#1751)
    • [Fix] Multiple identical planned tasks in db (#1635)
    • [Fix] wrong IMAP/SMTP email communication log encoding (#4272)
    • [Fix] submit ticket form doesnt work (#4284)
    • [Fix] Email with utf8 characters fails validation (#4293)
    • [Fix] Rule condition 'requested by' causes Failed to execute SQL (#4296)
    • [Fix] Unknown column 'CONCAT(' in where clause of Company listbox (#4297)
    • [Fix] fix TooManyRows when loading built-in mail acc (#4251)
    • [Feature] Rule condition "ticket department is not" (#3889)
    • [Feature] discard confirmation when creating internal or social ticket (#3667)

    • [Fix] news about email sending error disapears (#4243)
    • [Fix] Load facebook image using latest API (#4227)
    • [Fix] missing Send button in contact form (#4226)
    • [Fix] Rule forward action failed with error: Header not set: Content-Disposition (#4221)
    • [Fix] Audit log - ticket status names do not stick to convention (#4213)
    • [Fix] Call to undefined method La_Model_User_Agent::createAnonymous() in Task.class.php (#4209)
    • [Fix] Rule action Send mail to for contact search return data error (#4190)
    • [Fix] Twitter account is not displayed when set to active (#4189)
    • [Fix] Call duration is not in reports, when recording is turn off (#4187)
    • [Fix] Ticket can not be open with message 'row does not exist' when loading user (#4072)
    • [Fix] Prefilled username in URL is sent in forgot password link (#4008)
    • [Fix] Graph for "call minutes" is displayed in seconds (#3917)
    • [Fix] incorrect logic of prechat forms (#2240)
    • [Fix] Not possible to display shortcuts tips (#3093)
    • [Fix] Cannot search canned messages by keyword (#2847)
    • [Fix] Wrong recipients after reply to forwarded message (#1580)
    • [Fix] Pop up position for a chat window does not work properly (#3640)
    • [Fix] Chat from ticket allow you to choose 'Popup' option (#4037)
    • [Fix] IMAP can skip email if fetching failed (#4235)
    • [Fix] If Freshdesk plugin gets 'API rate exceeded' some tickets are never imported (#4218)
    • [Fix] finding SMTP server on port 465 fails (#4217)
    • [Fix] Send answer rule executed with same subject for 2 tickets (#4216)
    • [Fix] Zendesk import plugin creates empty contacts (#4183)
    • [Fix] Can not create new Agents in hosted accounts (#2345)
    • [Fix] Undelete mass action for tickets (#4195)
    • [Fix] Unable to send mail with empty body from rule (#4196)
    • [Fix] Incorrect processing of tags in Freshdesk import plugin (#4162)
    • [Feature] show date changed and date created in KB Article detail (#4051)

    • [Fix] Error 'gridcode parameter is invalid' in online visitors (#4170)
    • [Fix] Rule 'message group added' missing condition for tags (#4169)
    • [Fix] Forwarder does not change 'mail_messge' flag when exception is thrown (#4166)
    • [Fix] Captcha generated 5 characters but only 4 were visible in image (#4165)
    • [Fix] Conversation last message variable in Call URl rule is empty (#4154)
    • [Fix] XSS through attachment name (#4143)
    • [Fix] Permission error when discarding ticket (#4137)
    • [Fix] KB Article is not possible to change (#4135)
    • [Fix] Facebook exception - Missing required field: message (#4134)
    • [Fix] Uncaught exception 'Gpf_DbEngine_NoRowException' in inline_chat.php (#4132)
    • [Fix] XSS vurnerability through My Profile - avatar (#4125)
    • [Fix] Facebook Shared post is not fetched (#4123)
    • [Fix] Time Report - custom filter does not load all settings (#4119)
    • [Fix] Call to a member function mailFrom() on null in Smtp class (#4114)
    • [Fix] Time Report - Export to CSV gives Unknown column 'type' error (#4111)
    • [Fix] Internal server error on calling not existing class (#4104)
    • [Fix] Allowed memory size exhausted while indexing tickets to Elastic (#4097)
    • [Fix] empty mail outbox shows old no-data texts (#4094)
    • [Fix] Regex is hiding links when it contain 'on' (#4069)
    • [Fix] ckeditor inserts a lot of spaces into agent reply (#4044)
    • [Fix] Unknown file extension .plain in facebook message (#4042)
    • [Fix] Missing id or class on contact form and chat iframes (#3995)
    • [Fix] Forwarding message empty recipient error not displayed (#3866)
    • [Fix] Save the selected department in compose for future new tickets (#3858)
    • [Fix] set Conversation fields from fields submitted in contact form (#3723)
    • [Fix] Call to a member function getTitle() on a non-object (#1833)
    • [Fix] Mails from Outlook display with too much line spacing (#682)
    • [Fix] logout from agent panel should send push notification to mobile apps (#4126)
    • [Fix] Data error in grid if conversation statuschanged is null (#4160)
    • [Fix] SQL quoting bugs (#4155)
    • [Fix] Permission denied loadAgentConnectionSettings() for agents (#4149)
    • [Fix] Fetching emails failed error remains on dashboard (#3763)
    • [Fix] Mails created form API are not added to mail outbox (#4113)
    • [Fix] Forward chat ticket missing information from prechat form (#4110)
    • [Fix] Just uploaded SVG can be loaded for viewing (#4102)
    • [Fix] Contact informations are not updated (#3901)
    • [Fix] Row does not exist, FileLink mysteriously disappeared (#3194)
    • [Feature] HelpScout migration plugin (#3999)
    • [Feature] Overview API: add department filter (#4019)
    • [Fix] Twilio handler sometimes failed when try to add activity log (#4101)
    • [Fix] Invalid column in current_day and current_time conditions in Time rules (#4100)
    • [Fix] Empty recipients when resolved only from 'reply-to' (#4099)
    • [Fix] hash_hmac() expects parameter 3 to be string, object given in PasswordSecure.class.php (#4098)
    • [Fix] mail account reset its UID cursor (#4095)
    • [Fix] Error 'Failed to execute SQL' during update (#4092)
    • [Fix] Stored XSS in Overview - Chat onClick referrer link (#4090)
    • [Fix] Rest API: cannot create KB article with parent_id param set (#4089)
    • [Fix] Invitations does't work for returning visitor (#4088)
    • [Fix] Archive to AWS S3 just files not read longer than defined timeout (#4085)
    • [Fix] warning stream_socket_client() unable to connect (#4081)
    • [Fix] Fatal error during download message source (#4077)
    • [Fix] Call to undefined method stdClass::asXML() in Highrise (#4073)
    • [Fix] Remove negative text-indent from HTML emails (#4068)
    • [Fix] Wrong documentation for onlinestatus API (#4063)
    • [Fix] Failed to execute SQL - La_WorkReport_QueueReport::getDbQueueReport (#4060)
    • [Fix] SQL quotation issue (#4055)
    • [Fix] Reply to forward does not change state if new conversation is created (#4054)
    • [Fix] Create new conversation ignores status parameter (#3851)
    • [Fix] Freshdesk import plugin multiple issues (#3748, #4076, #4078)
    • [Fix] Rest API: Quotation marks used sometime in agent name (#3573)
    • [Fix] Rest API: departments and agents online status return max 10 items (#3523)
    • [Fix] Disabled javascript in links opened from emails
    • [Fix] Can not edit chat button (#4086)
    • [Fix] Error in sending mail - Adding image error: File not found (#4084)
    • [Fix] Fatal error during download message source (#4077)
    • [Fix] Notification sounds not working in some browsers
    • [Feature] SendMail Action - send email to all ticket recipients (#3984)
    • [Fix] Add element IDs to right content of knowledgebase (#4053)
    • [Fix] Reload browser client if twilio get no-answer from browser client (#4050)
    • [Fix] Call to a member function getVisitsCount() on null in Invitations.class.php (#4046)
    • [Fix] Hidden popular articles and design bugs in KB (#4035)
    • [Fix] Wrong tickets filtering in mobile app (#4034)
    • [Fix] Language field on login form isn't filled in automatically (#4016)
    • [Fix] Too long chat pickup avg time (#4027)
    • [Fix] Mail with large attachments stucks mails in outbox (#4023)
    • [Fix] Untranslated operator names in ticket custom field filters. (#4021)
    • [Fix] Invalidate "set new password" link in case user logins or change password (#3991)
    • [Fix] Redirect user to malicious link (#4010)
    • [Fix] Ticket is loaded with blank page and error Cannot read property 'a' (#4015)
    • [Fix] Missing X-Frame-Options header for agent panel (#3990)
    • [Fix] Alternative mail with more attachments - parsing error (#3993)
    • [Fix] Call to a member function isPublic() on null in ServiceMethod.class.php (#3994)
    • [Fix] HighRise integration returns errors from cron jobs (#624)
    • [Fix] Not translated hashtags in Rules (#3965)
    • [Fix] Window title of login screen doesnt use title from settings (#3981)
    • [Fix] Logo of FB page is overhanging logo box (#3976)
    • [Fix] Desk.Com import was sending same emails already sent from desk.com
    • [Fix] Offline button on mobile opens pre chat form (#3967)
    • [Fix] Twilio: cannot make outgoing call if you have only outgoing number added (#3954)
    • [Fix] Select correct kb from multi kb
    • [Fix] Sql Injection vurnerability
    • [Fix] Warning: file_exists(): open_basedir restriction in effect during update
    • [Fix] Faster ticket indexing into elasticsearch
    • [Fix] Ticket indexing stops if more than 500 tickets are changed at the same time with mass action (#3919)
    • [Fix] (TypeEror): Can not read property indexOf of null in Spf check (#3828)
    • [Feature] Trigger rules engine each time any message group was added. e.g. when forwarding message or split the ticket (#3874)

    • [Fix] Slow agent panel after few hours of work
    • [Fix] Referrer and user details are not passed to chat for popup windows (#3358)
    • [Fix] Check installed ElasticSearch service while saving server settings (#3905)
    • [Fix] Contact form confirm message - support basic html formatting (#3930)
    • [Fix] Not replaced strings in Event log (#3908)
    • [Fix] desk.com plugin - messages are imported in incorrect order (#3936)
    • [Fix] elasticsearch setting form - incorrect formatting of description (#3937)
    • [Fix] Use of undefined constant result in VisitorsList.class.php (#3926)
    • [Fix] connecting to secured POP3 server failed (#3886)
    • [Fix] accept only numbers to UID list & only 1 result row (#3915)
    • [Fix] interpret POP3 connection errors correctly (#3902)
    • [Fix] Reply to 1 recipient removes all other ticket recipients (#3879)
    • [Fix] "safe" string in Branding footer configuration (#3890)
    • [Fix] Removing ranking of a purged ticket shows error message (#3849)
    • [Fix] Missing file type check on upload and on view (#3774)
    • [Fix] (TypeEror): Can not read property 'indexOf' of null in Spf check (#3828)
    • [Fix] Merge contacts doesn't work (#3850)
    • [Fix] Address field in ticket detail shows
      tag between City and Country value (#3846)
    • [Fix] XSS through Outgoing emails (#3845)
    • [Fix] XSS in external_preview.php through url variable (#3847)
    • [Fix] No HTML encoding in Preview Page [externalurl parameter] (#3811)
    • [Fix] Possible XSS vurnerability - Google Maps Marker element (#3832)
    • [Fix] XSS vurnerability in HTML templates (#3810)
    • [Fix] Audit log Data error when column contain UserID or Target UserID (#3825)
    • [Fix] Small height of inputs for listbox and checkboxgroup values (#3827)
    • [Fix] Renaming hosted account does not change name of 'built-in'.(#3791)
    • [Fix] Duplicate calls in Twilio for some agent
    • [Feature] Add api URL into API configuration screen (#1686)
    • [Fix] User can delete built-in email account (#3793)
    • [Fix] LA does not work with external Twilio IVR script (#3806)
    • [Fix] Data error on Agent Ranking report screen (#3803)
    • [Fix] Contact form for offline chat button does not work on mobile devices (#3804)
    • [Fix] PHP Notice - Undefined variable: excludeBrowsers (#3794)
    • [Feature] Desk.com plugin - import tickets and customers (#3690)
    • [Security] Critical security fixes (#3768,#3778,#3780)

    • [Fix] Multiple PHP 'Undefined variable', 'Undefined index' (#3777,#3781,#3783,#3785)
    • [Fix] Twitter attachments are not sent (#1364)
    • [Fix] Initialize agent variables in agent ranking template (#1849)
    • [Fix] Add possibility to send chat/call message transcript by rule (#2903)
    • [Fix] Wrong department select in new Twilio call (#3229)
    • [Fix] CustomPlugins returns error 500 (#3776)
    • [Fix] Spf is evaluated as invalid if include:_spf.ladesk.com is right after v=spf1 (#3773)
    • [Fix] SoundConfig - Undefined variable: userId (#3770)
    • [Fix] Empty answer sent from LiveAgent from MS IE (#3765)
    • [Fix] Do not fetch emails with lower UID than requested (#3764)
    • [Fix] Change owner of ticket created from API changes other tickets (#3747)
    • [Fix] Billing info - country isn't saved (#3484)
    • [Fix] Time rules which affect chats add notes without text (nonstop) (#3342)
    • [Fix] TypeError Cannot read property 'b' of null when opening ticket (#3762)
    • [Fix] Process email header values even if starting with newline (#3760)
    • [Feature] Load app version from db setting and not from versions table (#3730)
    • [Feature] Audit Log - add missed chat monitoring (#3728)
    • [Feature] Audit log - add call activity (#3648)
    • [Feature] Audit log - store IP address with user login (#3684)
    • [Feature] Add Department name to phone number in 'from account' field in new call (#1118)

    • [Performance] Improve speed in online visitors form - selecting browsers was slow (#3710)
    • [Performance] Load all db settings at once with single SQL command (#3730)
    • [Fix] Trim only last occurence of end line chars when parsing email (#3741)
    • [Fix] Rule action 'Add note' does't accept line breaks (#3720)
    • [Fix] Do not show credential fields for built-in email (#3719)
    • [Fix] JIRA Import - store assignee into Ticket field (#3700)
    • [Fix] Digitale: normalize from numbers to one standard format (#3687)
    • [Fix] Mail encoded in 'ks_c_5601-1987' incorrectly decoded (#3673)
    • [Fix] Error message 'There were errors, please check highlighted fields' is now translated correctly (#3652)
    • [Feature] Send more emails per connect to email server (#1881)
    • [Fix] Don't allow delete file via API (#3726)
    • [Fix] Cannot modify header information - headers already sent (#3711)
    • [Fix] Braintree plugin error 'environment needs to be set' (#3646)
    • [Fix] Discard draft should delete uploaded attachments (#3731)
    • [Fix] Error in update 4.13.2 in some situations
    • [Fix] Chat queue optimization
    • [Fix] Optimization of writes to table qu_g_settings (#3706)
    • [Fix] Chat queue optimization (#3708)
    • [Fix] Error in update 4.30.5 in some situations
    • [Feature] Add sitemap.xml to htaccess to open the same content as sitemap.php (#3655)
    • [Feature] Add confirmation dialog box on delete ticket action (#3625)
    • [Feature] Add more available template variables to some mail templates (#3620)
    • [Feature] By default new installation will require authentication to see ticket history in customer portal (#3619)
    • [Feature] Add rule condition 'logged in agent' and extend transfer ticket action (#3529)
    • [Feature] Add a rule action "Mark ticket as answered" (#3465)
    • [Feature] New creating / editing screens of contact widgets (#3254)
    • [Feature] User activity monitoring plugin 'AuditLog' (#3221)
    • [Feature] Sound configuration plugin (*BETA, on request) (#3005)
    • [Security] XSS Security issue (#3600)

    • [Fix] Negative values in agent report (#3699)
    • [Fix] User stayed logged in agent panel (#3693)
    • [Fix] Escape emails containing special characters (#3686)
    • [Fix] Agent wrong online status several seconds between Offline and Mobile state (#3685)
    • [Fix] Contact is not "undeleted" if customer use API for create (#3520)
    • [Fix] When creating new contact, old deleted contact is suggested for merge (#3680)
    • [Fix] Do not log mail account, when mail account can't be resolved (#3666)
    • [Fix] Manual invitation causes a new chat to start ringing (#3656)
    • [Fix] Braintree plugin does not work without sandbox checked (#3646)
    • [Fix] Remove duplicate index in qu_la_conversation_queue (#3645)
    • [Fix] Accept + qualifier in spf check (#3636)
    • [Fix] Malicious input throws error with SQL code (#3630)
    • [Fix] Facebook emoticon fetching and remove unstable field 'snippet' (#3613)
    • [Fix] Do not try to skip emails for piping account (#3611)
    • [Fix] Send transcript in call widget does not work (#3609)
    • [Fix] Can't invite agent to the chat - agents listbox shows data error (#3599)
    • [Fix] Move original FROM to REPLY-TO header (#3568)
    • [Fix] Call URL rule can be broken if contains variable which is empty in ticket (#3543)
    • [Fix] Agent panel design is broken when opening/closing ticket while HTML editor is open (#3516)
    • [Fix] Error when using <style> and {literal} in email template (#3513)
    • [Fix] Suggestion button does not save new contact information when contact already exists (#3490)
    • [Fix] Increase size limit of displayed department specific templates (#3486)
    • [Fix] Condition requested by company does not match on company emails (#3388)
    • [Fix] Remove error from editing KB design screen (#3197)
    • [Fix] Application create new contact phone instead of changing (#3037)
    • [Fix] Ticket created from API is not immediately added to queue (#3011)
    • [Fix] Javascript API - fill in hidden ticket fields (#2988)
    • [Fix] Ticket load report - artefacts in chart (#2825)
    • [Fix] Mail template variable 'lastMessageFromRequester' is empty (#1009)
    • [Fix] Contact form on mobile (#1651)
    • [Fix] Chat avg pick up time and missed chats are too big in reports (#2435)
    • [Feature] Freshdesk migration plugin now supports migration of knowledgebase articles (#3480)

    • [Fix] Don't create new mail account from incoming mail if mail account does not exist (#3621)
    • [Fix] Load Ckeditor using relative URL instead of from custom domain (#3539)
    • [Fix] Upload logo or small logo (#3013)
    • [Fix] Broken KB search for installations without mod_rewrite (#3587)
    • [Fix] Show account email instead of account name (#3586)
    • [Fix] Show skipping state in POP3 account while skipping emails (#3371)
    • [Fix] Server returns 416 for _newchat.mp3 (#2757)
    • [Feature] add unanswered call stats for Twilio calls (#3542)
    • [Feature] add new external and unanswered stats for Digitale calls (#3542)
    • [Feature] validate forwarding email account in same order as mentioned in wizard (#3556)
    • [Feature] Jira Servicedesk issues import (#3385)
    • [Feature] forwarded mail messages now display 'To' and 'Cc' headers (#3499)
    • [Feature] add department into call ring notification (#1889)
    • [Feature] forwarded message template add 'To' and 'Cc' header. (#2721)
    • [Feature] allow forward and split of phone message group (#2185)
    • [Feature] separate reply and 'reply to all' option in email ticket (#2659)

    • [Fix] hide Start chat button in My Ticket when Chat is not available (#3470)
    • [Fix] allow send messages during KB start chat (#3427)
    • [Fix] display permissions error for Knowledgebase create/edit form (#3481)
    • [Fix] calculate 'days ago' in conversations as time differences between dates (#2721)
    • [Fix] html messages now show in popup with quoted text (#1970)
    • [Fix] broken Forward action in forum post and suggestion ticket (#3509)
    • [Fix] wrong shift to anchors in several KB themes
    • [Fix] wrong tickets and messages time in browsers mobile view (#979)
    • [Fix] move all associated entities when deleting department (#1811)
    • [Fix] creating category from create article dialog doesn't work (#3357)
    • [Fix] unable to change method to POST in the Custom plugin configuration (#3474)
    • [Fix] Zendesk import does not allow change details for unknown users (#3460)
    • [Fix] wrong input aligning in postpone rule action (#3463)
    • [Fix] email field is visible in kb whenever email is not exactly specified (#3426)
    • [Fix] integration codes for hosted account only with https (#3525)
    • [Fix] add script for adding chat into mobile apps also for hosting accounts (#3561)
    • [Fix] generate handler urls for Twilio only with https (#3560)
    • [Fix] XSS vulnerability in customer portal (#3558)
    • [Fix] load older messages in new calls and invitations (#3508)
    • [Fix] block automatic replying to facebook for hosted accounts
    • [Fix] XSS vulnerability in customer portal (#3500)
    • [Fix] Support custom fb app for hosted accounts (#3519)
    • [Fix] chat message erases after viewing/chatting notifcation comes up (#3483)
    • [Feature] new template variable for agent panel ticket url without protocol (#3436)

    • [Style] design bugs in mobile chat view (#3435)

    • [Fix] Ticket preview is without spaces if message contains only   (#3442)
    • [Fix] 'Join' button isn't hidden after accepted invitation (#3432)
    • [Fix] not possible to send chat message before connect in KB (#3427)
    • [Fix] show ticket ID in KB only for user with permissions or agent (#3423)
    • [Fix] do not remove forwarding mail account if setup is unsuccessful (#3383)
    • [Fix] Character set … not supported by mbstring extension (#920)
    • [Fix] multiple errors in Dygraph reports charts (#1159)
    • [Feature] Digitale: play welcome message also before transfer call to external number (#3413)
    • [Feature] 'Show source' of ticket message now available to agents (#3417)
    • [Feature] Possible to use custom domain in NiceReply plugin (#3384)
    • [Feature] REST API: get conversations by assigned agent (##3285)
    • [Feature] REST API: add attachments to new ticket or message (#2491)
    • [Feature] add template variable containing raw ticket url without protocol (#767)
    • [Style] missing padding and wrong background in suggestion (#3361)
    • [Style] different font size of notes in the chat and ticket (#3364)

    • [Fix] Tickets with large messages load very slowly (#1360)
    • [Fix] unable to import languages at the end of alphabet (#3412)
    • [Fix] agent can't delete own predefined message (#3411)
    • [Fix] REST API: Retrieve all messages FAILS if there is forwarded message (#3420)
    • [Fix] missing noindex and nofollow meta in KB my ticket (#3407)
    • [Fix] quoted message header is not translatable (#3406)
    • [Fix] wrongly counted answered phonecalls in reports (#3396)
    • [Fix] unable to change ticket owner to company (#3391)
    • [Fix] test email without delivered_to header isn't read/sent (#3382)
    • [Fix] missing agent names in bubble chat with more agents (#3377)
    • [Fix] concurrent login when android app connects to server in background (#3376)
    • [Fix] mail accounts problem if there is NO department created (#3367)
    • [Fix] misleading create agent bubble text for under limit state (#3335)
    • [Fix] Old Mysql versions doesn't support default_storage_engine (#3301)
    • [Fix] missing form suggestions disabled template (#3362)
    • [Fix] transparent chat window in calling state in IE10 and IE11 (#3271)
    • [Fix] problems with Hide / Show detail and Show details by default (#3234)
    • [Fix] callCheckTask doesn't work if conversation.service_params is empty (#3154)
    • [Fix] rule "send mail to" is not possible to set to specific email address (#2852)
    • [Fix] missing agent name after call is ended (#2129)
    • [Fix] return simple 404 for not found files in themes or install dir (#1689)
    • [Fix] error 'Can not send message' in agent panel but email has been sent (#928)
    • [Fix] having different servers for mail uses incoming credentials (#3403)
    • [Fix] do not skip authentication on some accounts using SMTP (#3398)
    • [Fix] do not require username/password for sending test email (#3270)
    • [Security] Critical security fix (#3393)

    • [Feature] Configure handling of ticket reply from agent's email (#3149)
    • [Fix] Infinite loop caused by integer overflow in Utf8Fixer (#3368)
    • [Fix] PHP 5.6+ open secure connection fix (#3252)
    • [Fix] Forward of call ticket causes Fatal error (#3345)
    • [Fix] transparent chat window in calling state in IE10 and IE11 (#3271)
    • [Style] multiple style fixes (#3361,#3362,#3364)
    • [Fix] Error when saving mail account (#3330)
    • [Fix] Incorrect date format in danish language (#3353)
    • [Fix] More info button for LiveAgent GeoIp doesnt work (#3323)
    • [Feature] New knowledgebase theme 'Montana' (#242)

    • [Fix] Opera browser - embeded chat will not start (#3279)
    • [Fix] Time values in Ticket Attachments plugin are in server time (#3303)
    • [Fix] re-activating GMAIL account requires google auth (#3331)
    • [Fix] Reconect & force LOGIN auth method if server closes socket (iCloud) (#3327)
    • [Fix] Show 'repeat read test' after test fail in mail account setup (#3215)
    • [Fix] Allow adding more than one mail account using OAUTH (#3317)
    • [Fix] Remove Auto-Submitted header from forwarding test mail (#3304)
    • [Fix] Built-In email can not be activated (#3311)
    • [Fix] Broken reply for not logged-in user in KB (#3281)
    • [Fix] Try all IMAP supported auth methods until authorized, or LOGIN (#3308)
    • [Fix] Exchange servers not supporting PLAIN authentication (#3298)
    • [Fix] Unable to save mail account settings (#3295)
    • [Fix] Add backward compatibility with Mysql 5.5 (#3265)
    • [Feature] Google mail account OAuth authentication (#2972)
    • [Feature] REST API find customer by phone, facebook, twitter, weibo or tencent user id (#3253)
    • [Feature] REST API: get current server time (#3245)
    • [Feature] CkEditor v4.5.5 (#3278)
    • [Fix] Ticket Tag modification doesn't update elasticsearch index (#3272)
    • [Fix] Allow use empty username and password fields for SMTP (#3270)
    • [Fix] Theme options dissapear from General configuration after save (#3267)
    • [Fix] Fatal error call to mb_strlen in modifier.truncateHtml2Text (#3261)
    • [Fix] Wrong position of search tooltip popup (#3257)
    • [Fix] Facebook and Twitter avatars not visible (#139)
    • [Fix] Tickets staying in solving state when not necessary (#3152)
    • [Feature] Add to hosted account option to use To Solve algorithm: Prioritize last agent (#3256)
    • [Fix] Fetching emails in PHP version 5.6 and up fails with 'Failed to set crypto' (#3252)
    • [Fix] contact form and chat buttons are not working in IE (#3244)
    • [Fix] Popout chat doesn't work
    • [Fix] Update deleted system mail account
    • [Fix] Update fail due to PHP strict error in CreateDatabaseTask
    • [Warning] From 2015-12-01 Chrome 47 supports Twilio only with https (#3084)

    • [Feature] Giphy integration plugin. Have fun while supporting your customers (#3175)
    • [Feature] Add a variable for custom fields to 'send answer' action in rule (#3226)
    • [Feature] Application independent of google services (#3047)
    • [Feature] REST API - create visitor with phone only (#3001)
    • [Feature] add ability to resolve answered ticket in customer's account (#2279)
    • [Feature] add simple inline link contact and chat button (#1523)
    • [Fix] Anonymous avatar visible through uploaded transparent avatar (#3222)
    • [Fix] Missing hover title on tag row in add tag popup (#3230)
    • [Fix] Build-in mail account can be activated (#3232)
    • [Fix] null labels in Configuration > General screen (#3214)
    • [Fix] Do not use email name, use only name set by template (#3212)
    • [Fix] Wrong built in email account in getting started and setup forwarding screen (#3201)
    • [Fix] 'Assign to me' during chat breaks visitor chat window (#3179)
    • [Fix] Wrong displaying of non-ASCII UTF8 typing text (#3172)
    • [Fix] Deactivate and disconnect facebook page if fb app has been removed from fb account (#3156)
    • [Fix] Starting chat isn't stopped on chat window close (#3136)
    • [Fix] Refresh of running chat in popup causes starting of new chat (#3128)
    • [Fix] Impossible to close chat window opened from manual invitation (#3123)
    • [Fix] Update minimum requirements in installer/update wizard (#3055)
    • [Fix] MySQL 'storage_engine' variable removed in MySQL 5.7.5 (#3228)
    • [Fix] Forward test mail is resolved incorrectly (#3034)
    • [Fix] CKEditor ocassionally collapses when panels are switched (#3023)
    • [Fix] REST API - create customer with more than 1 email or phone number (unique fields) (#3001)
    • [Fix] REST API: add option to set date_to with datetime value (#2566)
    • [Fix] Sort actions and conditions in Rules / Mass actions (#2266)
    • [Fix] Problem with knowledgebase search suggestions in LA (#3165)
    • [Fix] Ticket mentioned plugin can add message during chat (#915)
    • [Fix] Redesigned Facebook feature minor fixes
    • [Feature] Embeded chat window docked to the right or left side of the window (#3126)
    • [Feature] REST API: get and set Customer note (#2444)
    • [Style] Missing style of blockquote in Knowledgebase (#3155)
    • [Fix] Empty tickets created from API (#3162)
    • [Fix] Fix Ticket mentioned plugin unwanted message added in some situations (#3158)
    • [Fix] Localize call messages (#3153)
    • [Fix] Updating ticket search index - notification not hidden after reindexing (#3148)
    • [Fix] ReferenceError UserDetailsJsObject is not defined (#3147)
    • [Fix] Animation of chat buttons will be started on every element type (not just DIV) (#3144)
    • [Fix] Problem during update to 4.25.20 (#3134)
    • [Fix] Fixed php notice (#3059)
    • [Fix] LiveAgentTrackerXD is not defined in forms preview (#2459)
    • [Fix] Date in messages isn't translated (#764)
    • [Feature] Plugin 'Ticket mentioned' adds note to ticket mentioned in another ticket (#915)
    • [Feature] WordPress plugin redesign (#3072)
    • [Feature] Magento plugin update (#3121)
    • [Feature] Plugin - Freshdesk data import (#2977)
    • [Feature] Ticket Knowledgebase plugin extended with option to search articles by query (#2960)
    • [Feature] New Knowledgebase API to create, edit and delete articles and categories (#2886)
    • [Feature] New Files API to upload, edit and delete file (#2491)
    • [Feature] Option to add custom css to widgets, Contact widget animations (#667)
    • [Feature] Hide chat buttons and other floating widgets when printing page (#667)

    • [Style] end button in Bubble chat theme has broken design in IE11 (#3087)

    • [Fix] Decrease minimal height for html messages (#3111, #3127)
    • [Fix] SQL Error when creating new ticket and selected department doesn't exist (#3133)
    • [Fix] Manual invitation causes: Uncaught TypeError Cannot read property 'style' of undefined (#3104)
    • [Fix] Twilio concomitant calls (#3103)
    • [Fix] 'To solve' button opens the same ticket for multiple agents (#597)
    • [Fix] Adding Other mail account spinning infinitely on timeout error (#3073)
    • [Fix] Last contact widget in create popup is cut off (#3035)
    • [Fix] REST API - Ticket created from API is not immediately added to queue (#3011)
    • [Fix] REST API - Automatically create customer if it doesn't exist while creating conversation (#2662)
    • [Fix] From name in outgoing email is incorrectly quoted (#2962)
    • [Fix] Show FROM if responding to ticket with inactive email account (#2932)
    • [Fix] Urlencoded strings are incorrectly decoded (#2104)
    • [Fix] When agent is replying to ticket, other agent should not open same ticket by 'to solve' (#597)
    • [Fix] Add missing "show details" in tickets (#3099)
    • [Fix] Problem login into agent panel via Chrome in version 4.25.20.1 (#3098)
    • [Fix] Can not create new button in IE 11 (#3089)
    • [IMPORTANT] min requirements changed: Mysql 5.6 or MariaDB 10.0.6 (fulltext index on InnoDB tables)
    • [Feature] Better recognition of custom fields in Filters (#3045)
    • [Feature] New chat invitation variables: $agentFirstName, $agentLastName (#3038)
    • [Feature] New rule action - Change customer groups (#3024)
    • [Feature] Add new rule condition "ticket subject" for "ticket created" context (#3015)

    • [Fix] Broken system message header texts in several mass and rules actions (#3082)
    • [Fix] Built in mail addres changed to support@mail.{domain}.ladesk.com (#3078)
    • [Fix] Show username/password fields in piping provider (#3074)
    • [Fix] Permission denied MyAccountFree for agent in reply editor (#3054)
    • [Fix] Duplicate insert error on outgoing Twilio calls (#3057)
    • [Fix] Agent can't receive chats in IE10 (GWT 2.7) (#3042)
    • [Fix] Status of missed call is being changed (#3029)
    • [Fix] REST API widgets html entities double encoding fixed (#3051)
    • [Fix] REST API widgets integration code url to track.js fixed (#3052)
    • [Fix] Collisions of running chat and added offline message (#2935)
    • [Fix] Chat dropping if new chat started in same ticket within 3 mins
    • [Fix] Set default department to imported users when departments not active (#2695)
    • [Fix] Submit ticket form with variable number of fields has fixed size (#2568)
    • [Fix] Forward does not work in several cases (#1259)
    • [Feature] Add more details about imported zendesk ticket (#3050)
    • [Fix] PHP Notice in MailChimp plugin (#2921)
    • [Feature] Plugin to import data from Zendesk (#2978)
    • [Fix] REST API: transfer and delete conversation param messages should be note (#3030)
    • [Fix] Every forwarding mail account now has SMTP (#3014)
    • [Feature] Extend GetAllWidgets API for integration code columns (#2999)
    • [Feature] Add possibility to edit Welcome message in call button (#2131)
    • [Fix] One click FB integration doesn't work for brands (#3031)
    • [Fix] Display error if database creation fails during install (#3021)
    • [Fix] Print message from ticket doesn't work for agents (#3019)
    • [Fix] Missing anonym avatar in contact and company edit (#3017)
    • [Fix] Merging contacts produces internal server error (#3016)
    • [Fix] Dialog size grows larger than screen (#3012)
    • [Fix] Shor error message if error occurs in *.cache.php (#3010)
    • [Fix] Ticket view grid is not showing data correctly at end of range (#3007)
    • [Fix] Wrong note input width in rule actions (#2979)
    • [Fix] Inadequate database error handling (#2927)
    • [Fix] Uploading logo from getting started screen breaks logos everywhere (#2990)
    • [Fix] Set new password now displays correct error message (#2913)
    • [Feature] REST API post message: add param if template should be used (#2274)
    • [Fix] Multiple ringing chats from one customer (#2996)
    • [Fix] Search in Email accounts is not working (#2983)
    • [Fix] Cannot read property 'disconnect' of undefined (#2976)
    • [Fix] Update 4.25.12 & 4.25.13 fails if creation of DB index takes too long
    • [WARNING] !! Minimal required MySQL 5.6 or MariaDB 10.0.5 or newer !!

    • [Feature] Filter customers, companies and tickets by customer group filter (#1707)

    • [Fix] Facebook private messages and posts aren't fetched (#2973)
    • [Fix] Facebook integration doesn't work with custom domain on hosted accounts (#2967)
    • [Fix] Ticket window is not resized after click on 'Show quoted text' in new email (#2966)
    • [Fix] Zip file downloaded using Ticket attachments plugin is broken (#2947)
    • [Fix] Reload grid and scroll to top on preset change (#2943, #487)
    • [Fix] Mail outbox load long time (#1997)
    • [Fix] Stuck unread messages and missing notifications in internal chat (#973)
    • [Fix] Allow resize of inline images in HTML editor (#2944)
    • [Fix] REST API: Deleting and adding customers fields throws 404 when visitor does not exist (#2919)
    • [Fix] Built-in mail account for hosted accounts
    • [Fix] Remove POP3 option from gmail help text, gmail is using IMAP only
    • [Feature] Custom plugin - load data from external server when agent opens ticket (#2331)
    • [Feature] Print message groups in ticket (e.g. email, chat, note, etc.) (#2785)
    • [Feature] Copy and paste images in Chrome + Firefox browsers for HTML editor (#2907)
    • [Feature] Improve facebook integration (#2811)
    • [Feature] Mobile app online state detection (#2579)
    • [Feature] Add custom ticket and contact variables through javascript integration functions (#2898)
    • [Feature] Set custom field data from javascript in Contact form
    • [Feature] Getting started logo upload will set logo to KB as well (#2527)
    • [Feature] Average pick up time for call (i2395)
    • [Feature] Possibility to change owner of predefined answer and canned message for admin (#2294)
    • [Feature] Digitale: setting to create tickets from numbers which are not set in LA (#2880)
    • [Feature] REST API Add widget API calls (#2843)
    • [Feature] REST API option to disable sending registration email for created customer (#2926)
    • [Feature] REST API add ticket tags to conversations api response (#2635)
    • [Feature] REST API Missing offset and count variables for retrieving list of conversations (#2905)
    • [Fix] Time rule with tags condition (do not contains) doesn't execute (#2958)
    • [Fix] News 'Updating ticket search index' stuck on dashboard (#2949)
    • [Fix] Ascending date order of Chats in Chats->Chats grid (#2934)
    • [Fix] Agent Ranking Report - Data Error (#2929)
    • [Fix] Missing default favicon in customer portal (#2920)
    • [Fix] Missing html to text in article preview in KB search results (#2918)
    • [Fix] Ticket filters - source condition doesn't work (#2897)
    • [Fix] Chat transcript is not being disabled on mobile devices (#2893)
    • [Fix] Broken 'Assigned to Nobody' ticket filter preset (#2885)
    • [Fix] Cropped or deformed avatars in invitations (#2882)
    • [Fix] Description for custom filter in Rules contains untranslated strings (#2879)
    • [Fix] Ticket with HTML emails is not scrolled to end after open (#2866)
    • [Fix] Ticket is scrolled to end after Load older messages is clicked (#2923)
    • [Fix] Suggestion message group is not resized correctly after edit (#146)
    • [Fix] Deleted user/agent can request password reset (#2864)
    • [Fix] Rules are not applied with condition "Not assigned to" (#2862)
    • [Fix] Show visual notification about unread messages in minimized chat (#2858)
    • [Fix] Login with Facebook merges contacts (#2851)
    • [Fix] Error "Cannot read property 'maps' of undefined" if access to googleapis blocked (e.g. from China) (#2839)
    • [Fix] Wrong result search in the Chats custom filter (#2823)
    • [Fix] Outgoing Twilio call onnection timeout is too short, when caller have IVR (#2806)
    • [Fix] Deleted invitation can be used for manual invitation (#2787)
    • [Fix] XSS vulnerability (#2781, #1558)
    • [Fix] Canned messages are now sorted correctly (#2771)
    • [Fix] Collapsed recipients in reply incorrectly spaced (#2768)
    • [Fix] Check there are no conversations before deleting department from DB (#2859)
    • [Fix] transfer rule incorrectly changes ticket state before chat starts ringing (#2701)
    • [Fix] Mysql search not searching in subject of internal ticket (#2697)
    • [Fix] Php fatal error if agent doesn't have departments (#2686)
    • [Fix] contact widgets last display and url not updated correctly (#2640)
    • [Fix] Mass action popup - Focus stays on button at background (#2637)
    • [Fix] misplaced loading icon of anonymous ticket owner widget (#2588)
    • [Fix] multiple clicks on status bullet add duplicate content to start internal chat popup (#2312)
    • [Fix] Anonymous contacts shouldn't be displayed in contact list (#2284)
    • [Fix] Conversations not created correctly via REST API (#583)
    • [Fix] Disable directory listing (#1486)
    • [Fix] Some browsers can't display grid with too many rows (#1415)
    • [Fix] Presets design in the grid (filters under search) (#1355)
    • [Fix] contact widget grid not refreshing after contact widget has been removed (#1208)
    • [Fix] Error while running task AutoUnassignTicket_Task in Logs (#1151)
    • [Fix] Call design is broken if a tag is added (#892)
    • [Fix] Wrong order and tickets without chat in chats grid (#559)
    • [Fix] Wrror when ticket or chat table tries fetching empty id set from db (#239)

    • [Style] Wrong floating of agents names in Musho chat theme (#2936)
    • [Style] Too small textboxes in plugins configuration (#2884)
    • [Style] Set max size for images in KB articles, forum posts and suggestions (#2867)
    • [Style] Close of contact form is not switching according to background color (#2805)
    • [Style] Missing icons in context menus (#2791)
    • [Style] Design of Rule condition Ticket Tag (#1356)
    • [Fix] Error 'You do not have rights to view …' in agent panel (#2942)
    • [Fix] Chat button failed with error 'decodedURL cannot be null' (#2941)
    • [Fix] Firefox 41 some screens keep reloading (#2922)
    • [Fix] Invitation text is broken in page without UTF-8 encoding (#2910)
    • [Fix] Agent panel hangs if validation error occurs during saving agent (#2868)
    • [Fix] Multiple bugs in automatic hyperlinking of urls in text (#2795)
    • [Feature] Search & Replace plugin - useful to obfuscate credit card number (#2794)
    • [Fix] Agent avatar_url contains mangled gravatar url (#2895)
    • [Fix] HTML editor not displayed when agent panel loaded by https (#2889)
    • [Fix] handle missing ':' in mail headers (#2871)
    • [Fix] Digitale: transfer to external number failed (#2817)
    • [Fix] Files disappear from knowledgebase article, error FileLink row does not exist (#2778)
    • [Fix] Show prices in plugins list in agent panel (#2583)
    • [Fix] broken rule with last message condition (#2863)
    • [Fix] Error 'Row does not exist' when sending offline message from chat window (#2849)
    • [Fix] Continue processing mail if empty attachment part is found (#2846)
    • [Fix] Schedule DeleteUnusedFiles task if not scheduled (#2818)
    • [Fix] Show suggestions in sitemap
    • [Fix] Incorrect caching of knowledgebase css
    • [Fix] Error in edit rule screen
    • [Feature] Redesign of 'My account' section of hosted accounts (#2591)
    • [Feature] REST API: Retrieve company id for Customer contact and allow to search customers by company id
    • [Feature] REST API: Customer API calls return unique field data (#2726)
    • [Feature] Add note action in rules (#2646)
    • [Fix] In agent panel messages are added multiple times (#1652)
    • [Style] long texts and misplaced elements in bubble chat theme (#2700)

    • [Fix] Error with open_basedir restriction in Knowledgebase (#2779)
    • [Fix] Rule condition ticket tags failed where no tag was set (#2762)
    • [Fix] Error with open_basedir restriction in Knowledgebase (#2779)
    • [Fix] Ringing notifications not displayed after agent panel refresh + reroute when agent goes offline in department (#2759)
    • [Fix] Dashboard mail account error message is never closed (#2746)
    • [Fix] mobile filters get wrong count of open tickets in some departments (#2745)
    • [Fix] customer identified as @localhost in ticket created from email (#2742)
    • [Fix] Deleted contacts still exist in drop down for rule action "Send mail" (#2737)
    • [Fix] In compose agent can select 'From' address of deleted department (#2734)
    • [Fix] Show all online agents in dashboard also for agent (#2730)
    • [Fix] Agent's online status shows always online if agent is in deleted department (#2714)
    • [Fix] Ctrl + C shouldn't close description popup (#2708)
    • [Fix] Add validation of custom domain, do not allow IP address (#2680)
    • [Fix] Fetch all unread emails from mail account by default (#2626)
    • [Fix] Clicking the name of a rule in a ticket doesn't do anything (#2622)
    • [Fix] chat during call is always scrolled to top after message added (#2235)
    • [Fix] missing message about silent resolving (#1899)
    • [Fix] Add Justify buttons to KB Article editor (#1802)
    • [Fix] Rules validation with empty "Ticket status" condition does not work properly (#1769)
    • [Fix] Rule adds empty note to ticket (#1582)
    • [Fix] When agent starts chat with himself it ends up in queue (#1480)
    • [Fix] missing close button in offline sent state of bubble chat (#2770)
    • [Fix] call in queue are not redirect to voicemail when agents go offline (#2733)
    • [Fix] Dollar and backslash signs missing in message body (#2649,#2594)
    • [Fix] Chat notifications not displayed after agent panel refresh (#2759)

    -[Fix] theme selection during creation of account for hosted LiveAgent accounts

    • [Fix] Call / Chat notification not displayed, chat visible only in overview (#2609)
    • [Fix] Action 'send answer' doesn't work for facebook private messages (#2623)
    • [Fix] Show customer browser info even if IP is not filled (#2717)
    • [Fix] fatal error during update on Windows server, script path incorrect (#2725)
    • [Fix] some mails not parsed because they have first 80 chars same in MessageID (#2728)
    • [Fix] Agent's personal login email is used in quoted message 'From:' (#2705)
    • [Fix] Date change (seek by arrows) in postpone does not work correctly (#2696)
    • [Fix] 'Account directory doesn't exist' during update account (#2681)
    • [Fix] track.js is blocked for GoogleBot (#2679)
    • [Fix] Mail account error not displayed in accounts overview nor in dashboard news (#2678)
    • [Fix] GeoIP plugin not working (#2676)
    • [Fix] some missing translations for english language (#2668)
    • [Feature] Possibility to change email parse settings from agent panel (#2490)
    • [Feature] REST API: get companies and get company details (#2173)

    • [Fix] IE11 HTML mail sends empty message (#2472)
    • [Fix] Ctrl+V and canned messages do not work in IE11 (#1823)
    • [Fix] 'session_closed' error in plugins for multidomain installations (#2318)
    • [Fix] Class 'Lib_Handler_Widget' not found (#2639)
    • [Fix] Some phrases are not translated (#2634)
    • [Fix] MailChimp: error Contact not selected (#2633)
    • [Fix] Message added after quoted text in reply to customer (#2618)
    • [Fix] Departments in email templates are not sorted alphabeticaly (#2602)
    • [Fix] SLA is always created if status is changed (#2601)
    • [Fix] Rule action to send answer on tweet doesn't work (#2574)
    • [Fix] Unable to check license viac https (#2563)
    • [Fix] Pre-chat form not destroyed correctly on close (#2559)
    • [Fix] Wrong order in Levels listbox and help tooltip (#2558)
    • [Fix] Error when creating ticket if agent is not in default department (2544)
    • [Fix] Slow ticket filter if filtered by date created (#2522)
    • [Fix] Empty agent and department in Chats > SLA log (#2462)
    • [Fix] generateWidget.php failed with error 500 (#2195)
    • [Fix] show System avatar in chat with correct icon (#1982)
    • [Fix] Problem with text atachments forwarded by rule (#1692)
    • [Fix] Visitor identification after popout action in private browsing (#1555)
    • [Fix] Validation of email address doesn't work in php 5.6 (#2590)
    • [Fix] Incorrect ticket url generated in notifications (hosted accounts) (#2585)
    • Tracking bus configuration changes, only for hosted LiveAgent accounts
    • [Fix] Agent can not create new ticket if he's not in default department (#2544)
    • [Feature] Search in MyTickets Knowledgebase section also in Ticket ID values (#2507)
    • [Feature] Silent resolve mass action (#2504)
    • [Feature] Twilio: allow turn on/off for recording calls (#2448)
    • [Feature] Add listbox to choose SMTP authentification method in mail form (#2388)
    • [Feature] REST API: add datecreated column to get Customers API call (#2354)
    • [Style] Improve design of ticket detail in white theme (#2381)

    • [Fix] Contact widget not working on HTTP site if LA supports HTTPS only (#1298)
    • [Fix] bus events not delivered for chat visitors authenticated throughemail address (#2502)
    • [Fix] sendmail warning - malformed sender (#2488)
    • [Fix] postponed ticket in My Tickets section should be visualized as Open (#2483)
    • [Fix] removed webfonts from KB themes (#2469)
    • [Fix] message created from email has incorrect character encoding (#2481)
    • [Fix] No permissions to self assigned ticket (#2464)
    • [Fix] Forbid 'Purge ticket' action for agent (#2418)
    • [Fix] Enclose System mail account name in quotes (#2403)
    • [Fix] XSS Vulnerability (#2397)
    • [Fix] encode html special characters in Knowledgebase article title (#2384)
    • [Fix] slow SQL statement for updating qu_g_file_links (possible deadlocks when handling attachments) (#2375)
    • [Fix] Agent avatar is not loaded in the Dashboard sometimes (#2365)
    • [Fix] department deleting / moving tasks will not resume (#2378)
    • [Fix] URL after double slash in KB (#2296)
    • [Fix] Broken sorting of Predefined answers (#2263)
    • [Fix] Message group dissapear after collapse ticket back (#2222)
    • [Fix] Improve view of ticket with no permissions in portal (2212)
    • [Fix] Agent can't see tickets from another department (#1257)
    • [Fix] REST API: create new message as agent into conversation sends email 2 times (#2046)
    • [Fix] Live chat button is visible during chat (#1978)
    • [Fix] alphabetical sorting for mail accounts and KB category listbox (#1969)
    • [Fix] Sending android push notification failed (MismatchSenderId) (#1958)
    • [Fix] Popout chat window blocked by browser (#1949)
    • [Fix] wrong default font in iframe with html message (#1642)
    • [Fix] Popup with error is shown on Ticket detail in KB if user refreshes during page loading (1593)
    • [Fix] Installer doesn't check if DB credentials are correct (#1577)
    • [Fix] Disable/Enable elastic search cause error (#1464)
    • [Fix] Incorrect visualization of elasticsearch index status (#611)
    • [Fix] Incorrectly positioned like icon after facebook post reply (#53)
    • [Fix] Error when trying to post to Facebook (needs publish_pages)
    • [Fix] REST API customer groups + fields error with created contact (#2407)
    • [Fix] trigger rules when new ticket created from API (#1948)
    • [Fix] wrong certificate for iOS app notifications (#2369)
    • [Fix] animation of chat minimizing hide chat window completely (#2391)
    • [Feature] Major design changes in agent panel themes
    • [Feature] Completely new redesigned getting started wizard
    • [Feature] Added possibility to switch agent panel theme (#2257)
    • [Feature] Added possibility to minimize chat window without ending chat (#1654)
    • [Feature] Added postpone to the options of mass action (#677)
    • [Fix] Add agent ranking to kb ticket detail (#1436)
    • [Fix] HTML Editor doesn't use correct font on cursor position during Ticket Reply (#1335)
    • [Fix] Improve attaching files in bubble chat theme
    • [Fix] Add microtime to Message-ID of each generated email
    • [Fix] Do not show deleted departments in ticket transfer listbox (#2368)
    • [Fix] Remove grey background in HTML mail popup
    • [Fix] Broken preview of inline button
    • [Fix] Wrong counting of not assigned tickets in filters
    • [Fix] Bug in "Not assign to" tickets filter in case of more agents
    • [Fix] Loop in computing sla stats
    • [Fix] Empty department in SLA log
    • [Fix] Errors in javascript console when typing in CKEditor (#2003)
    • [Fix] Canned messages don't refresh after save. (#2349)
    • [Fix] API add fields to customer fails if customer has no tickets (#2337)
    • [Fix] Php memory exhausted problem with elastic search (#2158)
    • [Fix] Bottom part of text in search input is truncated in Firefox
    • [Fix] Limit number of indexed documents in elastic search (SQL queries worked with too big datasets) (#1895)
    • [Fix] Missing style of init state in white theme
    • [Fix] Last line in Quick links is not visible whole
    • [Fix] Slow sql select on converstions (#2290)
    • [Fix] Removed badge Novelist, which generated slow SQLs (#2291)
    • [Fix] Slow sql on mail messages (#2292)
    • [Fix] Decreased timeout for connection to SMTP server (#2324)
    • [Fix] Set preferred sound type to html5
    • [Fix] Hosed domain screen fixes #2323
    • [Fix] Make checkbox label clickable (#2311)
    • [Fix] Set Return-Path when mail() is used
    • [Fix] Broken Submit ticket confirm message in customer portal
    • [Fix] Add StatusCall URL into create new twilio app
    • [Fix] Add emails with header X-MLDA-AUTO-REPLY to ignored (#2295)
    • [Fix] Null pointer exception in edit agent screen
    • [Fix] Slow sql during login - added index (#2289)
    • [Fix] PHP error: Undefined property: stdClass::$attachments (#2288)
    • [Fix] Check if the column exists before executing the task (#2286)
    • [Fix] Broken avatar image in My profile in KB
    • [Fix] Content disappears from html editor when user switches to other tab (#1851)
    • [Fix] Forward doesn't work if message group contains too many messages (#2099)
    • [Fix] Empty agent 'level' value causes error (#2217)
    • [Fix] Content disappears from html editor when user switches to other tab (#1851)
    • [Fix] Forward doesn't work if message group contains too many messages (#2099)
    • [Fix] Empty agent 'level' value causes error (#2217)
    • [Fix] REST API get articles: wrong url generated in xml output (#2244)
    • [Fix] REST API change status: error if param 'messages' is used (#2269)
    • [Feature] Add {$conversationCode} variable to chat button Welcome message (#2183)
    • [Fix] Possible vulnerability (#2260)
    • [Fix] Fields from contact form are not displayed in first ticket message (#2231)
    • [Fix] Email sources containing special chars get truncated while saving to database (#2181)
    • [Fix] Error during update Incorrect integer value: '…' for column 'settingid' (#2242)
    • [Fix] Error during update to 4.2.15 (#2198)
    • [Fix] Department not set in SLA log (#1993)
    • [Fix] import pt-BR language with fixed diacritic characters
    • [Fix] Agent panel POST request gets 301 redirect (#2199)
    • [Fix] Some variations of LiveAgent not counting tickets correctly (#2201)
    • [feature] Show mail message source (#2094)
    • [Fix] optimize memory consumption in agent panel, fix memory leaks (#1349)
    • [Fix] Input for custom html in contact widget edit too small (#2112)
    • [Fix] Can not submit messages while waiting in queue (Chat) (#1959)
    • [Fix] Call us window / Feedback Buttons window displayed very small (#2127)
    • [Fix] Call time in Dashboard always shows 0:00 (#2138)
    • [Fix] Unfinished call messages in call tickets (#2113)
    • [Fix] Sitemap generated without protocol (#2042)
    • [Fix] Unable to forward message sent from iPhone (multipart/related) (#1711)
    • [Fix] in HTML forwarded message 'From' email address is not visible (#2086)
    • [Fix] Email sources containing special chars get truncated (#2181)
    • [Fix] space in the from address is valid character (#1914)
    • [Fix] form suggestions based on message not working (#2071)
    • [Fix] transfer and reopen does not work (#2175)
    • [Fix] sending emails fail due to SSL changes in PHP 5.6 (#2155)
    • [Fix] Redirect agent after login to agent panel with same protocol (#1628)
    • [Fix] Invalid argument supplied for foreach() in RecordsetField (#2184)
    • [Fix] Cannot read property 'DataTable' of undefined when loading chart (#2159)
    • [Fix] Customer portal settings > Start chat > Customize can not be saved (#2192)

    • [Style] Missing status style in contact Tickets grid (#2135)
    • [Fix] Broken templates in agent panel blue_aero theme (#2153)
    • [Fix] Post or reply to Facebook with attached image doesn't work
    • [Feature] server changes to enable mobile app live chat
    • [Fix] "Forward email to" action does not work (#2145)
    • [Fix] Facebook connect, fetching and posting doesn't work (#2144)
    • [Fix] Resize in-page contact form after displaying (#359)
    • [Fix] Wrong behavior of resolve rule applied after ticket transfer (#1443)
    • [Fix] Don't execute indexing task if Elastic is switched off (#419)
    • [Fix] Digitale: ignore new failover notification (#2110)
    • [Feature] Option to turn off the feature 'View customer's typing text' (#1264)
    • [Feature] Option to enter affiliate id into branding text (#2058,#2001)
    • [Feature] Set focus to Username field on empty login screen (#1369)
    • [Feature] Prefill username in login form with value of username URL parameter (#2093)
    • [Fix] Facebook attachments fetch / post doesn't work (#1365)
    • [Fix] Canned messages sorting in chat (#1538)
    • [Fix] Saving chat buttons with custom image does not work (#2025)
    • [Fix] Submit messages while waiting in queue (#1959)
    • [Fix] Automatic answer caused mail loop sometimes (#2013)
    • [Fix] Upgrade Facebook API to 2.0 (#857)
    • [Fix] KB Internal suggestions not visible to agent (#1853)
    • [Fix] KB - image of agent (gravatar) (#1785)
    • [Fix] Article list is not generated properly for internal articles in kb themes (#1763)
    • [Fix] Create forum topic / suggestion shouldn't be visible if no forum / suggestion category exists (#591)
    • [Fix] Improve performance of delete statement on the table qu_g_logs (#2076)
    • [Fix] Delete Rule message format - InputView replaced with standard NoteEditor (#1936)
    • [Fix] Digitale: internal call still waiting if agent is not online in default department (#2055)
    • [Fix] Digitale: change owner for info message who pick up call (#2006)
    • [Fix] Broken attachment button in IE8 and earlier (#2026)
    • [Fix] Error setting 'theme_kb' during update (#2015)
    • [Fix] Quoted text - show client time in reply to customer (#1972)
    • [Fix] Twilio second resolved notification from Twilio change call ticket status to open (#1963)
    • [Fix] Wrong text in "ticket assigned" email template (#1957)
    • [Fix] Loaded mail template of New ticket contains '   msg   ' string (#1956)
    • [Fix] multiple causes of PHP notice Undefined index (#1477,#1621,#1968,#1625,#1967,#2044,#2027,#2024)
    • [Style] Design issues (grey areas) in IE10 (#1820)
    • [Style] Missing images in KB css (#1768)
    • [Style] Animation in KB search widget (#1713)
    • [Style] Wrong color of buttons in chat in IE9 (#1210)
    • [Style] Design bugs in KB Submit ticket (#2082)
    • [Style] Misplaced icon in 'Hide quoted text' button (#2056)
    • [Style] too large resize areas in internal chat window (#1991)
    • [Style] wrong design of internal messages in chat (#1999)
    • [Style] icon in 'Add filter' button not visible on retina display (#1983)
    • [Style] White theme: wrong size of reward message (#1961)
    • [Fix] REST API customers doesn't return contact by contactid if user doesn't exist (#2092)
    • [Fix] Broken update to 4.17.2 (#2100)
    • [Fix] REST API customers shouldn't return deleted contacts (#2023)
    • [Fix] REST API 'customers' does not load customer by contact id (#2040)
    • [Fix] REST API 'customers' shouldn't return also companies (#2023)
    • [Fix] ERROR: Illegal mix of collations (#2019)
    • [Fix] Rename swedish language 'sv-SE' to 'sv' (#2036)
    • [Fix] API customers doesn't return manually created contact (#2016)
    • [Fix] Cannot import language, error 'Could not open file …' (#2007)
    • [Fix] Chat and Contact form throws Unknown character set: 'utf8mb4' (#1995)
    • [Fix] logo missing from customer portal (#1996)
    • [Feature] Contact form field CC
    • [Fix] deleting SLA level doesn't work
    • [Fix] Create new mail: 'from' mail from local settings is not applied
    • [Fix] Contacts not clickable
    • [Fix] deleting Facebook ticket using mass action ends with error
    • [Style] Broken design of "Buy feature" checkbox
    • [Style] Wrong position of buttons in chat invitation from agent(#1955)
    • [Style] design issues in small tickets grid
    • [Style] broken captcha field style
    • [Style] wrong style of form message in plugin configuration popup
    • [Style] attachment files of articles in KB minimalist theme
    • [Style] missing style for disabled checkbox
    • [Style] article in search widget has unwanted horizontal scrollbar
    • [Style] broken style of mandatory message in contact form

    • [Fix] missing unread icons in taskbar menu
    • [Fix] Use separate translations instead of "Yes, reward %s" and "No, rebuke %s"
    • [Fix] Predefined answers change Subject when replying a ticket(#1942)
    • [Fix] Ticket list ignore selected filter after app. (re)load
    • [Fix] minimalist KB 404 page search bar not accessible
    • [Fix] missing space before activation link in contact widgets edit
    • [Fix] tickets search input doesn't show bottom part of text
    • [Fix] wrong icon in postponed conversation tab
    • [Fix] custom filter in 'Contacts' does not search empty values
    • [Fix] suppress errors from elastic search server in KB search
    • [Fix] SetUserDetails ignore email if email already exists
    • [Fix] wrong design for broken rule in rules grid
    • [Fix] Facebook page last post 4 decades ago(#718)
    • [Fix] VirtualButton throws exception
    • [Fix] missing title on subject in ticket detail
    • [Fix] add .eml extension to attached forwarded message
    • [Fix] Daily chart shows correct data when value in listbox is changed (#1154)
    • [Fix] BaseServerUrl resolved incorrectly from url with GET params (#1915)
    • [Fix] Ticket in customer portal doesn't load if authentication required (#1918)
    • [Fix] API knowledgebase/articles/ returns 500 Internal Server Error (#1873)
    • [Fix] Save chat button with custom image does not work (#1861)
    • [Fix] Error during update Unknown column 'kb_id' in 'field list' (#1858)
    • [Fix] KB settings form can not be saved (#1854)
    • [Fix] setUserDetails() doesn't work for popup chat (#1839)
    • [Feature] posibility to open article from KB search widget in widget / new window
    • [Feature] agent priority setting for call routing

    • [Fix] Turn off LiveAgent sounds while agent calling
    • [Fix] Broken system rule: Notification - Visitor replied in assigned ticket
    • [Fix] Error sending apple push notification
    • [Feature] Delete unused files task
    • [Feature] button onOnline(), onOffline() javascript API
    • [Feature] setting 'stylesheet_override' adds stylesheets to the end of list

    • [Style] wrong floating of category boxes
    • [Style] hide visitor flag in chat themes
    • [Style] corrupted design in customer portal section my tickets

    • [Fix] Contact form doesn't show wrong email warning
    • [Fix] hide reply button from ticket detail in customer portal if ticket has not set recipient
    • [Fix] Mail fetcher retrying to process very old mails stuck in Pending state
    • [Fix] Tweets are fetched even if the account is deactivated.
    • [Fix] disable allowedContent function of CkEditor in edit article
    • [Fix] KB logout doesn't work (server without mod_rewrite)
    • [Fix] use wrong price variables
    • [Fix] Missing owner in ladesk account
    • [Fix] lock submit button in Add suggestion / Add forum topic
    • [Fix] tasks missing from database
    • [Fix] KbEntry for conversation not found
    • [Fix] forum category filter in tickets does not work
    • [Fix] suggestion category filter in tickets does not work
    • [Fix] move KB entry does not work correctly
    • [Fix] undelete action in mobile app
    • [Fix] skip row with empty translation
    • [Fix] wrong department for call from call widget
    • [Fix] editor.destroy() throws exception
    • [Fix] empty html message
    • [Fix] article link is displayed in encoded format
    • [Fix] show 404 page not found if ticket does not exist in KB
    • [Fix] branding image has incorrect url
    • [Fix] resource 'E_right_category_list.stpl' not found in panel 'kb'
    • [Fix] load report and sla compliance is not computed
    • [Fix] quote values in exported csv files
    • [Fix] calculation of number of sub articles in KB
    • [Fix] online visitors screen doesn't load after window refresh
    • [Fix] slow response on generating new api key
    • [Fix] broken chat started from pre chat form
    • [Fix] Same mail fetched 2 times from mail account via IMAP
    • [Fix] Error in 'Create contact form' popup
    • [Fix] add Contact variables (email, first name, last name) to Call URL rule
    • [Fix] fix stuck OutboxRunner task
    • [Fix] Default text for prechat form
    • [Fix] Failed to load data message in Ticket KB suggestions plugin
    • [Fix] report error when CSV file is broken
    • [Fix] html message is not shown correctly if it contains inline image
    • [Fix] successful login in KB redirects user to login window again
    • [Fix] article content is not loaded in CKEditor
    • [Fix] week filters work from Monday to Sunday
    • [Fix] set ticket department according to recipients
    • [Fix] repeat import translation step until all lines are imported
    • [Fix] Elasticsearch indexing may cause unassigned shards in some cases
    • [Fix] Search issues on hosted accounts
    • [Fix] twilio voice mail not creating ticket
    • [Fix] beezdesk plugin update
    • [Fix] some old contact widgets do not load
    • [Fix] agent panel doesn't load if agent avatar_url contains invalid url
    • [Fix] statistics performance optimalization
    • [Fix] reroute call without assigned agent
    • [Fix] load chat button fix
    • [Fix] image buttons with custom images have wrong url
    • [Fix] invitation can not be created/saved
    • [Fix] twilio calls
    • [Fix] Slow SQL DELETE FROM qu_g_mail_message_sources
    • [Fix] contact forms
    • [Fix] Undefined variable: dbSource
    • [Fix] problem with agent avatar in invitation
    • [Fix] installer fix
    • [Fix] added source button in html editor for action send answer
    • [Fix] agent availability always show "Data error. Please try again later."
    • [Fix] set style in KB does not work correctly
    • [Fix] Improve quality of spam filter - check if message is spam only in case existing visitor doesn't have yet any valid ham ticket
    • [Fix] filters are not created anymore for visitors or customers
    • [Fix] broken ranking buttons and missing typing indicator
    • [Fix] Predefined answer is not inserted when replying to a ticket
    • [Fix] call in queue is ended, if phone number has own queue music
    • [Fix] KB search widget close button doesn't work
    • [Fix] "End call" button disappears from call group
    • [Fix] email Notification with helpdesk performance data does not work correctly
    • [Fix] Search in KB doesn't work in agent panel (problem just in develop branch)
    • [Fix] slow query in qu_la_contacts
    • [Fix] RTL bugs in agent panel
    • [Fix] Wrong text alignment in contact widgets
    • [Fix] missing backend link in installator finished step
    • [Fix] unable to change "Bottom text" in chat button
    • [Fix] shifted labels in context popup menus
    • [Fix] {$subject} variable required in subject of all templates
    • [Fix] loading departments in Ticket filter takes too long
    • [Fix] hosted LA create agent form design
    • [Fix] remove La_Task_PurgeBrowserInfo from pannedtasks and tasks table
    • [Fix] make fast loader of translated client sources cloud-aware
    • [Fix] make gravatar call protocol agnostic
    • [Fix] pushstream eventsource reconnect
    • [Fix] mail ticket has no department
    • [Fix] Draft message not deleted
    • [Fix] save department is very slow
    • [Fix] missing anonymous avatars in KB and Chat themes
    • [Fix] twilio call still ringing after agent pickup
    • [Fix] Start chat popup window is show if I move cursor too fast
    • [Fix] set correct user when sending answer to ticket with mass action
    • [Fix] unable to find agent in custom filter screen
    • [Fix] wrong path to csv files
    • [Feature] Show tickets that agent has opened when hovering over agent name
    • [Feature] 2Checkout integration plugin

    • [Fix] new ticket - no way to set recipient
    • [Fix] chat avatar is mispositioned in musho theme
    • [Fix] update twitter username and searches after edit username in twitter account
    • [Fix] removed calculation of visitor id based on number of rows in the contacts table - it generated high load on the contacts table
    • [Fix] agents stay logged in even if they turned off computer
    • [Feature] add rule condition to match custom field values (customer and conversation fields)
    • [Feature] adaptive mail fetching by last mail fetched time and number of mail accounts
    • [Feature] improve files storage in database, allow file contents incremental backup, store identical files only once
    • [Fix] rule action "transfer" to same department doesn't work correctly
    • [Fix] apply filter parameters in ToSolve algorithms added as plugins
    • [Fix] Agent is not able to assign a chat conversation to himself
    • [Fix] More descriptive titles for Mobile statuses in "assigned agent status" rule condition
    • [Fix] twilio button is not show however agent is online for phones
    • [Fix] limit the number of tasks read for one runner cycle
    • [Fix] visitor gravatar optimalization
    • [Fix] generate missing message-id from md5 hash of email header
    • [Fix] "session expired" expections
    • [Fix] Missing word breaking in conversation messages
    • [Fix] spelling bellow -> below
    • [Fix] long url in ringing chat
    • [Fix] manage views menu is wrongly formated
    • [Fix] integration email popup
    • [Fix] scrolling in searchable widget was not possible - user was scrolled back to selected row (Visible in canned messages, predefined messages and Add Tag window)
    • [Fix] Similar KB articles can't be used during chat
    • [Fix] issue when chat ends from customer side
    • [Fix] time rules actions
    • [Fix] panel not loading on some servers
    • [Fix] chat button causes a javascript error with OneStepCheckout extension
    • [Fix] Anonymous avatar is not shown
    • [Fix] magento plugin order link
    • [Fix] Attachment AAAA was too big and was not inserted to mail.
    • [Fix] Article change category list box label overlaps icon
    • [Fix] 'ERROR: Duplicate record INSERT' on tables with generated id
    • [Fix] clean up old crashed application update tasks
    • [Fix] hide deleted topic and suggestion
    • [Fix] validation failed while sending email
    • [Fix] add max width for FilePreview
    • [Fix] missing space between attachment action buttons
    • [Fix] Undefined property: stdClass::$p (/scripts/lib/Handler/UserDetails.php) in error log
    • [Fix] do not treat contact without first or last name as anonymous
    • [Fix] wrong custom css textbox width
    • [Fix] Inline images have broken url when switching from plain to html
    • [Fix] email validation
    • [Fix] split ticket doesn't work
    • [Fix] Change status of the conversation does not work via API
    • [Fix] allow use AuthToken param also for KnowledgeBase
    • [Fix] automatically regenerate widgets after language change
    • [Fix] chat won't start using custom language file with line break
    • [Fix] add missing translations
    • [Fix] create topic in internal category in agent panel
    • [Fix] saving contact widget with deleted default department causing error
    • [Fix] do not resend transcript when message group is deleted
    • [Fix] broken styling of image attachments in KB forum
    • [Fix] upload of image into knowledge base article fails with error
    • [Fix] show menu in ticket right panel if right panel contains more plugins
    • [Fix] some twilio records were recognized as empty
    • [Fix] wrong position of image change link
    • [Fix] API get customers email address with '+' character fails with 404
    • [Fix] show map in ticket detail and in contact detail if we know user location
    • [Fix] Import language file does not work and breaks the login process
    • [Fix] Error 'Upload failed with error' when uploading file
    • [Fix] "Name" and "Apply when" fields not shown in rule edit dialog
    • [Fix] Bad design of suggestion button
    • [Fix] Hand cursor in tickets grid
    • [Fix] Workaround for prototype.js < 1.6.1 toJSON bug
    • [Fix] Incorrect string value for column subject
    • [Fix] Mass action ticket - SQL Error
    • [Fix] Reactivate deleted contact on mail delivered from its email address
    • [Fix] Send answer rule is broken after second execution
    • [Fix] Broken URL in internal chat and in comments
    • [Fix] Hosted accounts update problem (language files issue)
    • [Fix] Draft removes subject and from name
    • [Fix] Edit chat button throws exception: FastStringMap can only have Strings as keys, not null
    • [Fix] Image upload dialog bug
    • [Fix] Edit KB-ticket first post dialog shows CKEditor without toolbar
    • [Fix] Transfer taking too long when there are many open tickets
    • [Fix] Digitale integration issues
    • [Fix] Imported language does not work
    • [Fix] Wrong date format in Chinese language variation
    • [Fix] Errors when applying predefined answer
    • [Fix] ListBoxes for SMTP, POP3 and also IMAP are now the same.
    • [Fix] Not all mail accounts visible in From in compose new mail
    • [Fix] Empty last display time & url from cloned contact widget
    • [Fix] Continue with execution even if the task is locked (User tasks only) - required to continue with update step

    • [Feature] Cerb6 import script
    • [Fix] Ended chat window showing after reload in Firefox on some pages
    • [Fix] Chat does not work in when japan language is used
    • [Fix] IMAP fetching does not work correctly with some servers
    • [Fix] Tracking does not work on servers with magic quotes turned on
    • [Fix] Chat window does not close on some pages
    • [Fix] Email parsing error "Start of subpart expected."
    • [Fix] Don't delete contacts used in mail recipients
    • [Fix] Images in knowledgebase not displayed in some cases
    • [Fix] Popup chat does not work when started from pre chat form
    • [Fix] Mail attachments are not sent after compose message if window is closed too quickly
    • [Fix] System message text inserted as text and not as HTML
    • [Fix] Error when creating/editing chat buttons and invitations
    • [Fix] Wrong access level in init method
    • [Fix] Silent resolve does not work correctly
    • [Fix] Update fails on languages import on some accounts
    • [Feature] Reports API
    • [Feature] Save customer drafts in portal
    • [Feature] Support more to-solve allocation algorithms
    • [Feature] Answer Forum posts with HTML editor
    • [Feature] More languages for text to speech in Twilio
    • [Feature] Setting whether incomming mail should reopen resolved ticket or create new
    • [Feature] Add rule action Change ticket subject
    • [Performance] Optimize frequency of fetching emails from mail accounts with low volume of emails
    • [Performance] clean and merge content icons into single svg
    • [Performance] Remove unused visitors after purge conversations

    • [Fix] Remove double scrollbars from some html mails
    • [Fix] "Loading departments…" in filter description not changed after data are loaded
    • [Fix] Rest API won't return quoted message text, returns empty string
    • [Fix] Twilio: voice messages are not stored on some servers
    • [Fix] Department template in create new ticket
    • [Fix] Error after manual invitation
    • [Fix] Digitale status handler error
    • [Fix] Cancel button is not clickable in transfer call presenter
    • [Fix] Do not always show tickets as first screen at startup
    • [Fix] Click on remove ticket recipient opens edit contact dialog
    • [Fix] Add missing alt texts for img tags in contact widgets
    • [Fix] Problem with editting and testing email account settings w/ piping
    • [Fix] Delete old session values together with deleted sessions
    • [Fix] Don't allow splitting of ticket from fb and social channels
    • [Fix] Reply to "Reply to forwarded message group" should be marked also as "Reply to forwarded message group"
    • [Fix] Add 'label' element with 'for' attribute to contact form fields
    • [Fix] Can't edit default mail account on hosted acc with parked domain
    • [Fix] Don't allow to start the same task by multiple jobs.php processes
    • [Fix] Data error in transfer call listbox
    • [Fix] Edit rule load correct settings after cancel
    • [Fix] Strict standards warning
    • [Fix] Add Tags filter in Agent report does not work
    • [Fix] Don't send the same email multiple times if more jobs.php scripts is running concurrently
    • [Fix] Error while running task La_Task_FetchMails. Message: NO, System Error (Failure)
    • [Fix] SLA rules error
    • [Fix] Not finished ticket call if called was busy
    • [Fix] Invitation containing regular expression condition is saved correctly
    • [Fix] Deleting SLA rule failed with SQL error
    • [Fix] From name is changed according template when switching department
    • [Fix] Contact form validation
    • [Fix] Test of IMAP account failed with error: Row support_ssl does not exist
    • [Fix] Change error message in reset password
    • [Fix] Compose new message can not be closed via "X" on tab
    • [Fix] Compose tweet is not shown after send
    • [Fix] Rule description is saved properly
    • [Fix] Mail template should not be saved without {$message} variable
    • [Fix] "Closed the chat" is added to agent panel in visitor's language
    • [Fix] Make chat invitation conditions more readable
    • [Fix] Refresh mail accounts list after add an account
    • [Fix] Email fetching through IMAP fails if attachment is too big
    • [Fix] Forward action always brokes rule
    • [Fix] ForgetPassword mail template is not department specific template
    • [Fix] Display item name in tasks menu
    • [Fix] Duplicate facebook pages in selectbox - Compose Facebook post dialog
    • [Fix] Incorrect date format in performance report mail
    • [Fix] Ticket KB suggestions plugin - add mising protocol in the URL
    • [Fix] Subject field position for SendAnswerAction
    • [Fix] Fix translation templates for kb articles
    • [Fix] Ticket mass action error: Task row does not exist
    • [Fix] Shortcut tooltips in editor are hidden right after key release
    • [Fix] Null contact value after Edit contact save
    • [Fix] Wrong tickets counting in "To Solve" button
    • [Fix] Files are not saved in drafts
    • [Fix] Ampersand in file names is replaced with its HTML representation
    • [Feature] New corner chat button "circle"
    • [Feature] KB Suggestion link can be inserted into editor as link
    • [Performance] Faster loading of all contact widgets and panels
    • [Style] Mail Outbox grid status cell style
    • [Style] Tickets and chats grid changes
    • [Style] Forward and forward reply message group style
    • [Style] Checkbox group styling
    • [Style] Broken design of upload section
    • [Style] Wrong align of tab arrow in right boxes
    • [Style] Change remote Dosis Light font to local Open Sans Light
    • [Style] Fix assigned label and tags margins

    • [Fix] Wrong forum entry URL if using LiveAgent in Firefox
    • [Fix] Error running onModuleCloseCommand in logs
    • [Fix] Replace empty call record with info message
    • [Fix] Wrong email in send offline message in chat button
    • [Fix] New Twilio call ticket has wrong department
    • [Fix] Display for message group in compose call
    • [Fix] Not connected calls will be terminated after 30 seconds
    • [Fix] Remove possible concurrent insert while tracking visitor
    • [Fix] Change outbox entry to error state if sending failed 3 times
    • [Fix] Outbox grid - search also in error message field
    • [Fix] Rule desciption is translated properly
    • [Fix] Call ticket disappeared
    • [Fix] Fix duplicate record insertion for sla stats, queue stats and user slot stats
    • [Fix] Disable 'PHP strict standards' errors output
    • [Fix] Stack calls in calling state
    • [Fix] Fix search in KB from contact form
    • [Fix] New clean install fail when searching in KB
    • [Fix] Add support for new elastic searchversions >= 1.2.0
    • [Fix] Security bug fix - plugin configuration was able to save even for anonymous user
    • [Fix] Name from transcript dialog or pre-chat was not changed
    • [Fix] At the end of chat change Status of ticket to Resolved immediatelly, don't wait for response from server before the ticket is reloaded
    • [Fix] Rtl typing does not work in CKEditor
    • [Fix] Agent invite by another agent chat invitation
    • [Fix] When editing template disable CKEditor content filter
    • [Fix] Show agents to invite to chat (Fixed data error message in select box)
    • [Fix] Add correct icons for postpone and transfer system messages
    • [Fix] Unable to execute all rule actions - parameter is empty
    • [Fix] Me instead of All in Predefined answers edit
    • [Fix] Show invitation after specified timeout (invitation was shown immediatelly if there were some conditions)
    • [Fix] Sql error in La_TimeRules_TimeRuleTask
    • [Fix] Create internal ticket to all departments not only agent's departments
    • [Fix] Processing mail into ticket after split
    • [Fix] CKEditor strips inline style, attributes and some html tags
    • [Fix] Ticket not created from mail from agent's email address
    • [Fix] Login with LDAP is not working in AgentMobileLoginApp
    • [WARNING] !! Minimal required PHP 5.3.3 or newer !!

    • [Fix] Ticket search does not work with "assigned to" filter (when using elastic search)

    • [WARNING] !! Minimal required PHP 5.3.3 or newer !!

    • [Feature] New chat button "bookmark"
    • [Feature] New bubble chat button "pin"
    • [Feature] Add setting to disable quoted text parsing
    • [Feature] Add holidays in SLA settings
    • [Fix] Scrollbar in Edit contact/ticket field dialog
    • [Fix] Wrong max-height on Invitation Center 3
    • [Fix] Fill ticket fields also from pre-chat form fields in the same way as it is done from contact forms
    • [Fix] Broken rules with message "Duplicate record INSERT INTO qu_la_conversation_sla_history"
    • [Fix] Adding one recipient multiple times in compose message causes error
    • [Fix] Add support of opera browsers
    • [Fix] Update count in hower text as the number of open tickets assigned to me change
    • [Fix] Button code javascript error on some pages
    • [Fix] Search in contacts should return also entries without email, firstname and last name
    • [Fix] Tag not visible in edit rule screen
    • [Fix] Fixed SQL error in purge browsers task
    • [Fix] Untranslated messages "Transcript successfully sent" and "Failed to send transcript"
    • [Fix] Hide invite to chat button for visitors older as 60 minutes
    • [Fix] Optimized number of bus requests and update visit requests to decrease load on server
    • [Fix] Create button in New Internal ticket doesn't work
    • [Fix] Make predefined answers work for html mail templates
    • [Fix] Fixed filters in tickets grid (Message added by, Message added)
    • [Fix] Processing mails fails sometimes, message in pending state, no ticket created
    • [Fix] Error "Illegal mix of collations for operation '>='" from mysql
    • [Fix] Missing twilio call in compose menu
    • [Fix] Problem with decoding some mails with gb2312 encoding
    • [Fix] Corrected path for branding LiveAgent logo of free accounts
    • [Fix] Mail fetching error is not visible in Mail Account section
    • [Fix] Error in pop3 mail fetching on PHP 5.3
    • [Feature] new chat button "sketch"
    • [Feature] IMAP mail fetching
    • [Feature] Automatically set tls:// protocol in smtp settings when needed
    • [Fix] Can not make a call from agent panel in some cases
    • [Fix] Rule notification text interpreted as text and not HTML text
    • [Fix] Change date format in SLA compliance filter
    • [Fix] Badge should not be assigned in case the value is zero for all agents
    • [Fix] Fix badge height in badges list
    • [Fix] Fix chat and note message forwarding
    • [Fix] Assign badge Rewarded or Punished just in case agent has minimum 1 punish or reward
    • [Fix] Show chat action buttons
    • [Fix] Removed not needed ckeditor files from LiveAgent project (PCI compliance scan identified it as possible problem)
    • [Fix] Improved sorting of canned messages and predefined answers in settings section
    • [Fix] Show notification also if chat is initiated from the My tickets section
    • [Fix] Sort canned messages and predefined answers by message
    • [Fix] Duplicate record error while running task La_Spam_BayesLearningTask. - [Fix] skip indexing of already deleted conversations - [Fix] compute correctly spam words containing special characters (e.g. chinese words)
    • [Fix] Fixed design of several agent panel grids
    • [Fix] Fix height and align of logo in KB
    • [Fix] Unable to remotely logout registered customer (or agent) in KB from foreign application (and on different domain) using LiveAgent helper in tracking code. More info about method here: http://support.qualityunit.com/347389-Knowledgebase-single-sign-on-general-example
    • [Fix] Duplicate text in ticket preview in Tickets
    • [Fix] Add missing variable $agentName to forward message template
    • [Fix] Fixed longer text problem in status popup and filters time
    • [Fix] Php code visible in conversation preview
    • [Fix] Recent tickets optimalisation
    • [Fix] Facebook fetching optimalisation
    • [Fix] Compute suggestion vote count correctly after merge contacts
    • [Fix] Error and warning in magento and mailchimp plugin
    • [Fix] Some email with invalid UTF-8 chars in headers were not parsed
    • [Fix] Csv files exported without *.csv extension
    • [Fix] Fatal error when customer ends call
    • [Fix] Add icons for cloopen and twilio to more button
    • [Fix] Incorrect message 'lost internet connection or disconnected' in chat when visitor closed chat
    • [Fix] Open "Chats/Agent availability" in "Chats/Agent availability" and not redirect to "Reports/Chats/Agent availability"
    • [Fix] Wrong design of change position popup
    • [Fix] Fix design of Listbox popup with create field
    • [Fix] Take first 25 and last 25 mails from list to find test mail
    • [Fix] "Changed SLA level (by rule …)" displays HTML code
    • [Fix] Error in logs "Error while running task La_TimeRules_TimeRuleTask Unable to initialize rule action"
    • [Fix] Design bugs in installer
    • [Fix] Show scroller in chat window preview if chat window is too wide
    • [Fix] Change internal ticket icon and cleanup types sprite image
    • [Fix] Show tickets in "Chatting" state in "Open" tickets filter in My Tickets section of customer portal
    • [Fix] Unable to make twilio call from department without phone number
    • [Fix] Retry test after test mail was not found
    • [Fix] Error in logs "Unable to add template … to cached templates"
    • [Fix] Naming convention changes and order in the menu
    • [Fix] Not allowed call link in more button if provider is not configurated
    • [Fix] Position of loading indicator during mail account testing
    • [Fix] Save message recipients in new ticket
    • [Fix] Data error when trying to edit language
    • [Fix] Disconnect callers in queue after new agent is online or call is reroute
    • [Fix] Show scroller in chat window preview if chat window is too high
    • [Fix] Wrong username link in Tencent tweet
    • [Fix] Mail subjects are not translated
    • [Fix] Unable to translate mail subjects
    • [Fix] Remove PHP warning in Quaterfoil badge when there are no agents online
    • [Fix] Add "show source" to email template editor
    • [Fix] Not translated kb page title
    • [Fix] Cloopen message group not finished correctly after hangup and flesh player design fix
    • [Fix] Fix forwarding message with no image attachments
    • [Fix] Adding existing contact form field shows unparsed data in available values
    • [Fix] recent conversations table optimalization
    • [Fix] remove char ":", "?" and "*" from escaping in elastic search
    • [Fix] error in mobile application, tickets not showing, error when opening ticket
    • [Fix] in chat form fields allow phone field change mandatory setting
    • [Feature] add setting per agent to restrict answering tickets only by using 'To solve' button
    • [Feature] new chat button - origami
    • [Feature] API for attaching file to editor from plugin
    • [Feature] add assignedto as agent identifier to conversation API
    • [Style] change Vote link to button and float to other side
    • [Style] added margin and auto width to retweet textarea
    • [Style] added "show in popup" icon
    • [Style] make wordbreak in chat messages

    • [Fix] Tencent and Weibo account will be fetch only new tweets
    • [Fix] Rules with set condition 'Anybody' will trigger
    • [Fix] Do not collapse cc and bcc recipients if they contain invalid email address
    • [Fix] Do not require to click Join button after answering chat from queue
    • [Fix] Error in chat when diacritics is used (IE11)
    • [Fix] Add twitter account throw 'No URL set!' error
    • [Fix] add Weibo and Tencent into CustomerContactPopup
    • [Fix] broken diacritic characters in outgoing emails and when switching from html to plain text in editor
    • [Fix] wrong height and close button in Offline License validation
    • [Fix] Inline images (embedded images) are not being forwarded
    • [Fix] installer gets stuck on loading if warnings reporting is turned on in php.ini
    • [Fix] Set password in create registerred visitor API call
    • [Fix] add title for subitems
    • [Fix] template attachment can be deleted
    • [Fix] drag & drop upload fails for large files
    • [Fix] fix suggestions filter was not working
    • [Fix] set message order in chat transcript
    • [Fix] set correct time offset of client on server side
    • [Fix] class not found La_Install_FileManager
    • [Fix] customer.fm brand themes directory
    • [Fix] fetch only new tweets from social accounts (weibo/tencent)
    • [Fix] check if curl extension is enabled
    • [Fix] use selected language by user in installer
    • [Fix] fix retweet action
    • [Fix] hide chats with init state from agent panel
    • [Fix] Chat button image loads via http even when page / agent panel loaded via https
    • [Fix] set min height for html message in ticket
    • [Fix] visitor chat not working when visitor types fast before chat is answered
    • [Fix] red error when show quoted text is clicked after agent reply
    • [Fix] remove empty place in ticket between messages and input
    • [Fix] always hide ringing chat notification when chat is opened
    • [Fix] weibo account edit presenter throws error
    • [Fix] in mobile app hyperlinks are doubled if reply mail template is HTML
    • [Fix] do not include <html> and <body> tags in quoted message
    • [Fix] save mail account throws error
    • [Fix] Error when searching for tickets
    • [Fix] Issue with LA update due to htaccess file
    • [Fix] problem with importing new agents using LDAP
    • [Fix] purge deleted conversations also when file attachment not exist in database
    • [Fix] process email into conversation correctly after ticket split
    • [Fix] parse email without error "Value of column userid cannot be an object"
    • [Fix] parse email without error "Value of column userid cannot be an object"
    • [Fix] Continuous reloading of some screens of agent panel in IE11
    • [Fix] wrong postponed icon in Recent tickets and silent resolve icon
    • [Fix] send reply via enter button while chatting from android
    • [Fix] HTML formatting of {$message} does not apply when the mail template is used
    • [Fix] copy&paste remove white space before inserted text
    • [Fix] remove reserved boolean words "AND OR NOT" from escaping in elastica search
    • [Fix] show ringing invitation popup if agent is invited into chat from other agent
    • [Fix] replace '/' char for elastic search
    • [Fix] replace reserved terms and words for elastic search
    • [Fix] some japanese characters in ISO-2022-JP character set were incorrectly displayed
    • [Fix] setting email account in edit department isn't possible after saving
    • [Fix] send chat transcript only to customer
    • [Fix] wrong time format in chat transcript in SK language
    • [Fix] all chats start in init state instead of chatting
    • [Fix] license does not validate on localhost
    • [Fix] ticket action min height does not work correctly
    • [Style] style: fix margin and float in Add Note footer
    • [Style] remove bottom padding and fix rtl
    • [Fix] hide secondary scroller from ticket if is not needed
    • [Style] fix style for postponed status
    • [Style] add style for status widget in ticket footer
    • [Fix] exchanged the word "license" in multiple files because of misspelling
    • [Fix] Agent in role agent sees button "Chat buttons" to manage the chat buttons
    • [Fix] change background of status arrow if conversation status are changed
    • [Fix] chat text remain on lost internet connection
    • [Fix] User details dialog in KB needs 2 clicks to hide blocking overlays
    • [Fix] fatal error in Similar Kb articles plugin
    • [Fix] search in tickets doesn't work
    • [Fix] installation fails with error maximum length of source_sessionid is 32
    • [Fix] make "My invoices" clickable in "My Account"
    • [Fix] add hint message when twitter account returns "Failed to exchange tokens" after login with non-verified email
    • [Fix] reply to email not added to existing ticket but created new ticket
    • [Fix] correction of position predefined canned messages buttons in notes
    • [Fix] new call fail
    • [Style] remove scrollbars from button preview
    • [Style] add margin to keep state checkbox and input action buttons
    • [Style] deleted specific time font value in ticket view
    • [Style] font correction for status, time, email margin corrected, email input set to full length
    • [Feature] Split ticket
    • [Fix] SQL syntax error while running task La_TimeRules_TimeRuleTask
    • [Fix] Error when saving SLA rule
    • [Fix] change due date widget in ticket if due date has been changed
    • [Fix] Display button correctly in IE10
    • [Fix] some links in html mails would not open in new window
    • [Fix] play sounds from simple sound wrapper prevent throwing exceptions
    • [Fix] use quoted message as email body if email body is empty
    • [Fix] hide all dialogs in ticket subpanel if maximized ticket is open
    • [Fix] missing explaining in integration email for webmaster
    • [Fix] hide all dialogs in tickets subpanel if ticket is open
    • [Fix] incorrect ticket tab position
    • [Fix] compute position of chat header if is floating
    • [Fix] contact widget integration code inserting visible element in webpage and breaking layout
    • [Fix] variable {$productName} not replaced during installation on KB home page
    • [Fix] empty messages parsed from some emails
    • [Fix] contact errors in error logs for twitter and fb fetching
    • [Fix] Fix email piping test when changing account from POP3 to mail pipe
    • [Fix] SQL error after manual invitation "Maximum length of referrerurl in La_Db_Browser is 255"
    • [Fix] recipients set in the ticket are gone after a message forward
    • [Fix] twilio call ends immediately if user sets empty in-queue music file url
    • [Fix] update test email template
    • [Fix] update empty subject in mail template
    • [Fix] Do not delete agent after edit when there is a registered visitor with same name
    • [Fix] Allow translation of no data text in Chat buttons screen
    • [Fix] hide all dialogs in chat subpanel if chat is opening
    • [Fix] Reload predefined answers table in after new predefined answer is added
    • [Fix] validate field "Postpone until"
    • [Fix] disable agent panel page crawling for bots
    • [Fix] editting forum post adds visible html tags
    • [Fix]
      in salutation and signature of some older tickets when showing details
    • [Fix] shown action buttons in ticket
    • [Fix] shown buttons in transfer action on small screen
    • [Fix] shown postpone buttons on small screen
    • [Fix] chat notification hide after answer from chats overview screen
    • [Fix] fix error in sitemap.php
    • [Fix] delete unclosed history of user department
    • [Fix] close user department history if agent has been removed from department
    • [Fix] decode avatar url in availability report
    • [Fix] clicking a ticket id in a comment doesn't open the related ticket
    • [Fix] change sorting and display "now" instead of "available now" for dateto
    • [Fix] incorrect votes count and status of suggestion in search results
    • [Fix] ticket with init status will not be open
    • [Fix] remove forward option from More button in ticket from facebook post
    • [Fix] when replying to own tweet modify SQL select and mention @own_id
    • [Fix] restore silent resolve option
    • [Fix] logout from agent panel do not display popup
    • [Fix] Email parsed as empty text - multi level alternative part
    • [Bug] Mail with attachements is not parsed
    • [Bug] Sitemap not working
    • [Feature] Availability history
    • [Bug] Ticket action buttons hidden on some displays
    • [Bug] There are random spaces generated in text of tickets
    • [Bug] To many rows in qu_la_user_work_reports
    • [Bug] Agent report does not take the custom filter into account
    • [Bug] Chat load a chat availability report performance optimalization
    • [Bug] Answer call from queue not working
    • [Bug] Punish message incorrect formatting
    • [Bug] Unable to create an agent if registered user with same email already exists
    • [Bug] Subject is not updated in compose new message after department is changed
    • [Bug] Texts in chat window do not update after editing the translation
    • [Bug] "Undefined" in message details "From:" field
    • [Bug] Error while running task La_Task_RecalculateKbEntryAccessInherited
    • [Bug] Visit tracking optimalization
    • [Bug] Message format - internal link interpretation problems
    • [Bug] Missing translation: Preset
    • [Bug] Character corruption on received mail
    • [Bug] When typing kb entry name, link is one character behing
    • [Bug] Upload files in suggestion reply
    • [Design] Design issues - scrollbars
    • [Bug] Request New Password does not work
    • [Bug] Invitation has incorresct encoding for other pages than UTF8
    • [Design] Edit link in Departments needs more space for German language
    • [Design] Layout design bugs in installer
    • [Bug] html email issue
    • [Story] Default department and department order in Contact forms
    • [Bug] Upload image from url does not work
    • [Technical] Missing filter - Department in Agents grid
    • [Bug] Test mail fails to be sent
    • [Bug] Option to buy additional agents in Enterprise license
    • [Bug] PHP Deprecated warning
    • [Bug] Shortcut for sending ticket reply does not work in forum tickets
    • [Bug] Resolve action
    • [Bug] Loading in IE11 ends in a cycle
    • [Bug] KB links are not correctly generated when they contain UTF-8 characters
    • [Bug] Forwarded email looses HTML formatting
    • [Bug] Reply to forwarded mail should be added as note
    • [Bug] Cannot post to Facebook or Twitter
    • [Technical] Messages format cleanup
    • [Bug] PHP Fatal error when forwarding message
    • [Bug] Knowledgebase search not working without mod_rewrite
    • [Technical] Knowledgebase - Missing metatags, sharing on Facebook doesn't work great
    • [Bug] Template switching does not work in compose New Ticket
    • [Bug] Customer does not see the last message from agent
    • [Bug] Audio files of chat are loaded always through http:// thus causing security warning on https:// pages
    • [Story] Agent's Chatting Priority Setting for Chat routing algorithm
    • [Bug] search field in kb classic theme is out of design
    • [Bug] Calendar email part is not parsed correctly
    • [Story] Ringing chat - show agent name, which should pickup the chat
    • [Bug] add title tags to kb articles
    • [Bug] Source text in Translations is editable
    • [Bug] Number of tickets in queue != number of assigned to me + open tickets in departments
    • [Bug] Invite to chat - design
    • [Technical] Magento integration plugin
    • [Bug] Dizajn bug: Postpone preset should be next to "Postpone until" and not under that
    • [Bug] chyba refresh v knowledgebase
    • [Story] Uploaded file types restriction
    • [Story] Custom CSS
    • [Story] prepare KB for high pixel density mobile screens
    • [Design] Attachement icon missin in internal chat
    • [Bug] Time rules performance optimalization
    • [Technical] User recent conversations optimalization
    • [Bug] Reply button in suggestion does not work
    • [Bug] Can not save Facebook config
    • [Bug] Design bug: The 'preview' and 'download' links under attachments are trimmed from bottom
    • [Design] Visual bug in postpone dialog - button it too low
    • [Bug] Incomplete ticket view
    • [Design] Mass action window has scrollbars
    • [Design] QU LA: When you click More in ticket actions it doesn't do anything
    • [Bug] Ticket counts in filters are not correct
    • [Technical] Update to GWT 2.6
    • [Bug] Trial - upgrade screens deswign
    • [Bug] "Leave us a message…" statement is not translated
    • [Bug] KB theme looks like on mobil in IE9
    • [Bug] When changing owner of ticket the email in reply is changed but not the displayname
    • [Technical] Inform message before call
    • [Bug] Changing ticket owner of ticket does not change contact in Recipients in right panel
    • [Design] Visual overlay when adding recipients
    • [Bug] Changing subject does not instantly change subject in reply
    • [Bug] Resolve button doesnt work
    • [Story] Knowledgebase Search - Query in URL
    • [Bug] Transfer call doesn't work
    • [Bug] HTML version of email templates does not work properly
    • [Design] Length of subject change field should be bigger
    • [Design] Subject of the ticket is not shown in Recent tickets list
    • [Bug] Dizajn bug: There is no place between 'Chat ended' and 'Send me a transcript' when RTL is used
    • [Bug] postpone validation error icon
    • [Design] Visual bug - buttons in chat are misplaced
    • [Bug] Rules do not send HTML emails correct
    • [Bug] Mail in send mail rules are not set into editor
    • [Bug] Body of email in rules gets deleted / or not saved properly
    • [Bug] error when opening 'compose ticket'
    • [Bug] Chat, contact form … not working for new installation
    • [Bug] GET message API not working when there is HTML message in conversation
    • [Bug] New offline ticket notification is empty
    • [Bug] Number's queue message are not applied
    • [Bug] Canned messages in new ticket
    • [Bug] Account name is not set as phrase in sending mails
    • [Bug] Silent resolve sending Ticket resolved notification
    • [Story] GetResponse newsletter integration
    • [Bug] Gamification feature is not active
    • [Bug] MailChimp - add not existing contact to the MailChimp
    • [Bug] Input validation when creating Twitter message
    • [Bug] Error when exporting the Ranking agent report
    • [Design-Imp] Scaling of contact note in ticket details
    • [Bug] Add predefined-answer and canned-messages icons to all response areas
    • [Bug] Keep state checkbox position
    • [Bug] 'Row chat_action does not exist when creating invitation
    • [Bug] Search results in KB
    • [Bug] Chyba popup label pre tlacidla 'predefined answers' a 'canned messages' v reply boxe
    • [Bug] customer ticket update not reflected in agent backend if ticket is viewed by agent
    • [Bug] Clicking accept chat does not change the keyboard focus to Operator chat textbox
    • [Story] Aweber integration
    • [Story] MailChimp integration
    • [Bug] Contact button design is broken
    • [Bug] Attachments are lost in ticket forward…
    • [Bug] Problems with attachements in notes
    • [Design] Design issue - space in Compose message
    • [Bug] predefined answers have only shown once
    • [Bug] Recent tickets show loading indicator but never finish loading
    • [Story] Add an option to be able to pre-fill phone number
    • [Bug] Chat button not clickable when chat position is in popup
    • [Bug] Live Chat Button not click-able in IE8
    • [Bug] Sending reply through API doesn't work
    • [Bug] Strange numbers pop up in lower right corner
    • [Bug] Fatal error in tracking when there are many concurrent visitors on page
    • [Bug] Agent email in reply is from system account not departmant mail account
    • [Bug] Missing CheckBoxGroup options in ContactForm
    • [Bug] Forwarding of email fails with Error: Body of mail not specified
    • [Bug] Forwarded tickets/messages have wrong time/date in them
    • [Bug] Cannot distinguish who is writing if there are multiple agents in one chat
    • [Bug] Language Edit Screen Search button does not work and Throws data error message if scrolled few times
    • [Bug] cislovanie v KB
    • [Bug] QU LA: Space is sometimes replaced with &nbsp;
    • [Story] Add setting to disable "leave a message feature"
    • [Bug] Contact widget encoding
    • [Bug] Can not add twitter account
    • [Bug] Customer does not exist - new call
    • [Bug] IE8 Visitor Contacts merged with old IE8 visitors - issue still happening
    • [Design-Imp] Can't edit/delete tags with longer name
    • [Bug] Remove "send message" from pre-chat form
    • [Bug] SMTP authentication failure
    • [Bug] Too much spacing between lines with HTML WYSIWYG
    • [Bug] Errors when CKEditor is loaded for the first time
    • [Bug] New ticket content removed when setting recipient
    • [Bug] Chat tracking plugin missing in release
    • [Bug] New button integration code does not work in IE
    • [Bug] Ampersand handling bug
    • [Technical] Elastica search reindex from newest to oldest
    • [Bug] QU LA: asci kod miesto specialnych znakov v chate
    • [Technical] Android push notification
    • [Bug] Refresh contact forms with KB sugegstions on KB update
    • [Bug] Live Chat does not connect to Operators sometimes
    • [Bug] Create invitation throws exception
    • [Bug] Highrise plugin config verification does not work for big accounts
    • [Bug] Chat input box convert html entities
    • [Bug] Sorting of canned messages, case insensitive search in canned messages
    • [Bug] Ticket ID columns is not resizable and fill ticket id is not shown in ticket grid
    • [Story] Live Chat Tracking Plugin
    • [Bug] Disable transcript doesn't take effect on old buttons
    • [Bug] selecting rows in table and scrolling
    • [Bug] Pasted text to email ticket or note duplicates in IE
    • [Bug] KB breadcrumb in the agent panel is sometimes mixed up
    • [Story] Customer portal needs to support RTL
    • [Bug] Error in KB Search
    • [Bug] New lines in REST API-submitted text result in 1 white-space in the received plain text email
    • [Bug] Call button not visible in ticket detail
    • [Bug] Uncaught ReferenceError: LiveAgentTracker is not defined helpdesk.test.com/agent/:1 onload
    • [Bug] Visitor coming for the second time using the same computer,Contact is not automatically populated
    • [Bug] Data error in coversations table
    • [Bug] Update queue stats sql error near 'GROUP BY rtype'
    • [Story] Async widget integration by default
    • [Bug] Visitor list Screen not working
    • [Bug] ConversationDetailsExampleExtension compatibility issue
    • [Bug] Chat does not work on mobile device when pre-chat form is used
    • [Bug] Draft of note not deleted after note was submitted
    • [Bug] Atachment header rfc 2231 encoding
    • [Bug] New Visitor contact details are changed to another visitor details
    • [Bug] visitor list: refresh time is not updated
    • [Bug] Clear logs dialog too small
    • [Bug] Delete event logs older than 30 days
    • [Story] Chat allocator - Max load to one agent
    • [Bug] Cannot create Contact with the email address of previously deleted contact
    • [Design] Public KB - My Tickets - no data message
    • [Design] Text displayed over button in postponed ticket
    • [Bug] Contact edit plugin does not support icon
    • [Bug] KB - bold text is not displayed bold
    • [Bug] SEO Keywords don't participate in search
    • [Bug] Mail Outbox - add missing filter field To
    • [Technical] Missing filter in online visitors to filter by Referrer URL
    • [Bug] missing close button for internal chat
    • [Bug] Assign-to-me notification: when transfering department, no assign-to-me notification should be sent
    • [Bug] Minimum browser version check
    • [Bug] Impossible to add attachment when replying to ticket in my tickets
    • [Bug] Deleted KB article still in search results
    • [Bug] Contact form suggestions should use elastic search results - more like this
    • [Bug] Ticket search should be case insensitive
    • [Bug] When suggestion category is marked as internal articles are still visible
    • [Bug] Transfer must not change importance-change-date
    • [Bug] Request new password captcha does work only on 2nd attempt
    • [Bug] Can not connect twitter account for the first few tries: Invalid token request
    • [Bug] Bug in invitation javascript in IE10
    • [Bug] Call button visible when phone provided even when Voice support is not on
    • [Bug] Missing 'New Password Request' email template
    • [Bug] Parse from address less strictly
    • [Bug] Fatal error in SC import script
    • [Bug] Wrong sorting in departments of agent
    • [Bug] Create department error
    • [Specification] Tickets grid - add filter "Not assigned to"
    • [Bug] Delete agent - confirmation dialog size
    • [Bug] Caller in the queue gets disconnected
    • [Design-Imp] Collapse send message notes by default
    • [Bug] Body of the reply send to customer disappears in Live Agent after clicking "Show details"
    • [Bug] SQL error in bayas model
    • [Bug] Changing phone number in ticket user details deletes user email
    • [Bug] Unable to login to hosted account using german
    • [Bug] Ladevorgang läuft… error
    • [Technical] Add action 'purge' to 'spam' ticket
    • [Bug] Chat window preview is always in english
    • [Design-Imp] Cannot create a ticket via REST API
    • [Bug] Rename cross frame communication class XD
    • [Bug] Check highlighted fields highlights nothing
    • [Bug] LA sends "New Password Request" mail to non existing agent's email address
    • [Bug] Translation bug: Add field
    • [Design] Canned messages do not display on the correct spot in IE
    • [Bug] Unable to create agent with same email as registered visitor
    • [Bug] La_Tests_DbIntegration_Model_User_AgentTest
    • [Bug] Sort customer groups alphabeticaly
    • [Bug] Invitation special characters corrupted on non utf-8 page
    • [Bug] Invitation time order
    • [Bug] Cant create more agent
    • [Bug] Rule action "send answer" sends email as from: System
    • [Bug] Can not retrieve all customers using REST api
    • [Bug] Error on outgoing message
    • [Story] Mobile: Add undelete action to web-mobile version
    • [Bug] Contact form is not pre-filled with data in IE
    • [Bug] Transfer of call does not work
    • [Bug] custom language pri installe
    • [Bug] text in chrome notification window
    • [Bug] Updating contact widget templates bug when custom language is used
    • [Bug] Invitations do not work
    • [Design] Search field design in Feature suggestion category
    • [Specification] Rules - any vs. all conditions
    • [Bug] Missing icons of Companies
    • [Bug] File la_.l.php does not exist - in chat window editing
    • [Bug] SLA levels - bussiness hours validator
    • [Bug] free account neni mozne upgradnut
    • [Bug] Missing source text regarding "and X more" articles in the customer portal
    • [Bug] Mobile APP: no info who resolved or deleted ticket
    • [Bug] Can't send chat from IE9 - neither Enter nor Send button work
    • [Bug] Badges in IE10 are big
    • [Design] gamification images too large in IE 9/10
    • [Bug] Edit customer window - icons missing
    • [Bug] List of badges does not load well
    • [Bug] Run mass action under user and not as system
    • [Bug] Initial show up of a badge is shown only in English
    • [Bug] Error in Invitation - Maximum length of rkey in Gpf_Db_RuleSetting is 4
    • [Bug] Open ringing ticket dialog was moved outside from the browser window
    • [Bug] agent-to-agent chat does not work properly
    • [Story] Ticket mass actions: allow to execute mass actions for agent
    • [Bug] I forgot it link and Reset password button do not work properly
    • [Bug] Assigned to me email notification doesn't work
    • [Bug] Department creation issue
    • [Bug] "view all" in Feedback Button belonging to Internal Suggestion Category gives 404 page
    • [Bug] System mail account does not send mails when set with SMTP
    • [Bug] There is a pipe '|' character at end of links in ticket text
    • [Bug] FetchTweets error
    • [Bug] Internal ticket issue
    • [Bug] smtp problems
    • [Bug] Warnings in Event logs - Inconsistency in user department history … and Following chat tickets were found stucked
    • [Bug] Error while fetching twitter search - The Twitter REST API v1 is no longer active. Please migrate to API v1.1
    • [Bug] Agent edit: Changing notifications shows error message, which has no sense
    • [Bug] Can not create internal ticket
    • [Technical] Twitter search filters
    • [Bug] Email address is not present in customer details after customer edit
    • [Bug] Invitation stops ringing after 30s and chat from invitation doesn't display agent avatar correctly
    • [Bug] the linked words are lower than the line
    • [Bug] Live Agent eating 'spaces' in e-mails
    • [Bug] Cron error
    • [Bug] Translation issue
    • [Bug] The contact form does not return "Thanks for contacting" after submitting it
    • [Bug] Design Bug - Customer Portal settings - Require authentication
    • [Bug] Visual bugs on iPhone
    • [Bug] Damaged links in ticket reply in IE
    • [Bug] Time offset for all users has been set to 0
    • [Specification] Add condition to chat invitations - Referrer URL
    • [Specification] Rules -add action Send Answer and Add condition to control text of last message group
    • [Bug] Checkbox design - Create - Mail account
    • [Design] Twitter accounts - grid design - part of buttons not visible
    • [Story] Popup with help for elastic search options
    • [Bug] Feedback feature bug - submitting suggestion does not work
    • [Bug] Customer deleted via UI does not get deleted from the database
    • [Design] Unable to click the "Send transcript" checkbox
    • [Design] Design of chat button is not right
    • [Story] LA ver4: Export to CSV missing from reports
    • [Bug] mobile app ticket footer
    • [Bug] problem with Requested by
    • [Bug] error La_WorkReport_ComputeQueueReportsHourlyTask
    • [Bug] Fetching emails failed - Error message: ERROR: Duplicate record INSERT INTO qu_g_pop3_messages
    • [Bug] Scrollbars in tickets view
    • [Bug] Floating button in IE10
    • [Story] Twilio: support for more than one phone number
    • [Design] mobile application design - detail of chat
    • [Design] Edit Agent - corrupted design
    • [Bug] Design bug in SLA level screen
    • [Bug] emails are not readable in the mobile version in iPhone 5
    • [Design] Japanese translation - login form design
    • [Design] Can't import languages.
    • [Bug] Cannot use "&" sign in email addresses
    • [Technical] Upgrade code to MySQLi
    • [Bug] To many rows for row object: SELECT
    • [Bug] Gpf_DbEngine_DuplicateEntryException not correctly handled in PDO driver
    • [Bug] Preview of article is in internal format
    • [Design] Leaderboard scrolling bug
    • [Bug] Knowledgebase not shown all topics
    • [Bug] Ask new question throws exception: "Tree path is not valid. Parent "Forum" must be type of Suggestion category"
    • [Bug] Error: To many rows for row object
    • [Technical] Move Export to CSV button in reports below charts, just above data table
    • [Technical] Allow Tagging of a Conversation vi API
    • [Bug] when popup is displayed, history navigation must by disabled
    • [Bug] Send message from visitor throws error: "Can not add group in chatting state"
    • [Bug] Create conversation throw error if recipient is only pop3 email address
    • [Bug] Buttons on non UTF-8
    • [Bug] In suggestion is not possible to go back
    • [Bug] Custom date filter and time filter works without time offfset
    • [Bug] Logged in customer start chat from knowledgebase as anonymous customer
    • [Bug] submit ticket from visitor panel throws exception with message "Can not add offline message - email contact is empty" also if em
    • [Design] Ticket detail in visitor panel
    • [Technical] Make canned message popup resizable
    • [Bug] Forward action in tickets marked as spam or deleted doesn't work
    • [Bug] Mobile app answer button doesnt work
    • [Bug] don't show phone icon in top/right widget until twilio is setup
    • [Bug] Logo in agent panel in IE is big
    • [Bug] Sometimes the open new ticket doesn't open ticket
    • [Bug] bubble button - remember if visitor close bubble
    • [Bug] edit forum/suggestion message
    • [Bug] Config -> System -> General -> Title does not change title in agent panel
    • [Bug] error during update
    • [Bug] API get conversation from user with same mail as agent
    • [Bug] Slow feedback on Answer chat from queue button
    • [Bug] You're chatting with %s does not get translated in chat window
    • [Bug] "Calling online representative …" always shows in English
    • [Bug] Missing source text in the language file
    • [Bug] Internal ticket problems
    • [Bug] Data error in tickets grid
    • [Design] Mass action - no loading indicator
    • [Bug] On Support Portal page the ticket gets refreshed too often to customer when he replies to it
    • [Bug] Add IP, browser and page details when chat started from invitation
    • [Bug] When internal ticket is created preview is wrong
    • [Bug] Work-in-progress animation missing from 'Update version' screen
    • [Bug] Problem with special characters in visitor name
    • [Bug] chat / sending email not working
    • [Story] In Progress state
    • [Bug] Deleting Customers in LA
    • [Bug] mass ticket delete doesn't work
    • [Bug] mass action: resolve ticket process only small part of set
    • [Bug] Error when writing note in mobile app
    • [Bug] Cannot open tickets from history in IE
    • [Bug] refresh in grid ignore scrolling position
    • [Bug] Allow to select any email address in send mail action
    • [Bug] Search in config->departments doesn't work
    • [Design] Plugin configuration window problem
    • [Bug] Design bug when editing a KB article
    • [Design] Invoice screen on LA hosted
    • [Design] too small Load older messages
    • [Bug] Transfer: Button Send does not trigger any action
    • [Bug] Incorrect filter with "tags exclude" in mobile application
    • [Bug] Status of suggestion is not visible
    • [Bug] Custom filter in the left menu shows incorrect count of matching tickets
    • [Design] Delete confirmation
    • [Bug] Agent report showing wrong data
    • [Bug] Search Analytics in KB - wrong numbers in the grid
    • [Bug] Error when replying to twitter message from LA - Row does not exist
    • [Bug] No scroll bar for New ticket and Nwe internal ticket option
    • [Technical] Delete customer
    • [Bug] html as text in geoip activation popup text
    • [Bug] config->email->account is very slow