Recently Published Articles

    • [Important notice] Database password is used for encryption, so in case of standalone licenses is very important to not loose this password. You can also explicitly save it to settings.php as ENCRYPTION_KEY.

    • [Security] Authtoken not invalidated when 2FA enabled (#9003)
    • [Security] Third party services passwords are stored as plain text (#5616)
    • [Feature] Instagram integration (#3521)
    • [Improvement] Option to see if agent have 2FA (Two Factor Authentication) in the agents grid (#9074)
    • [Improvement] Allow SVG image format for custom image button (#7403)
    • [Fix] Online status for calls not setting to online (#9099)
    • [Fix] Min ecryption key length for AES256 is 32 bytes (#9071)
    • [Fix] Audit log - missing filter Ticket Purged (#9060)
    • [Fix] Unable to save agent if his email is substring of mail account alias (#9056)
    • [Fix] Disabled ToSolve in department stop also chats and calls queue reports (#9052)
    • [Fix] Contact form preview in grid is without fields (#9009)
    • [Fix] APIv3: 'company_id' is not taken to filter contacts (#8967)
    • [Fix] Tagname letters case can't be changed. (#8944)
    • [Fix] Twillio client libraries (#8877)
    • [Fix] Filter not visible to agent or admin (#8871)
    • [Fix] Numerous calls stuck in queue (#8863)
    • [Fix] API v3: No info message when ticket state is changed (#8809)
    • [Fix] "Submit ticket" option creates several tickets. (#8795)
    • [Fix] LivePhone app doesn't recognize that incomming call was already hung up (#8756)
    • [Fix] Cannot change department of an active forwarding account (#8737)
    • [Fix] Unchecked ticket in the tickets grid is checked again (#8692)
    • [Fix] Ticket will be unchecked if Agent scroll down ticketTable and refresh ticketTable . (#8673)
    • [Fix] Cannot reply to some tickets (#8656)
    • [Fix] Ticket will be unchecked if Agent scroll ticketBox. (#8615)
    • [Fix] Ticket can be broken by adding message group with not existed rtype via RPC (#8601)
    • [Fix] Ticket grid should not jump back to start every time filter results change (#8538)
    • [Fix] Facebook API v3.3 read_page_mailboxes deprecated (#8380)
    • [Fix] Transfer rule action does not check if agent is deleted (#8376)
    • [Fix] Zendesk migration assumes all API calls are available (#8313)
    • [Fix] Registered company doesn't appear as registered (#8244)
    • [Fix] To solve button doesn't seem to respect Importance for First resolve SLA (#7949)
    • [Fix] Calls do not work after domain change (#7706)
    • [Fix] BAN same IP as IP you are using to work in LiveAgent issue (#7702)
    • [Fix] Material theme - edited filter isn't applied automatically (#7375)
    • [Fix] Activate departments from beginning (#6826)
    • [Performance] Tag exclude throws error 'Maximum length of value in Gpf_Db_FilterCondition is 1024' (#8725)
    • [Style] Obsidian: not visible text over buttons (#9101)
    • [Style] Remove unused icons from KB common theme style (#9100)
    • [Style] Checkout address fields placeholders not visible in Firefox (#9075)
    • [Style] Longer translation can broke menu panel (#9065)
    • [Style] Obsidian: Email templates should have white background (#8984)
    • [Style] Group CSS selectors if possible (#8948)
    • [Style] Contact note incorrect resizing (#8926)
    • [Style] Hovering an assigned ticket in Recent Tickets whites out the content (#8908)
    • [Style] Unify styles in Call grid with styles from chats grid (#8874)
    • [Style] Bad Export to CSV button appearence in Material theme (#8825)
    • [Style] Highlight input and button focus class when tab key pressed (#8820)
    • [Style] In chat window default registered visitor's image is visible after RV upload avatar image (#8800)
    • [Style] In-page contact form is moved 'behind' send button when attachment is added (#8748)
    • [Style] Dark/White theme: "Save", "Preview and test" buttons are shifted after error message was displayed. (#8707)
    • [Style] APIv3 documentation styling (#8483)
    • [Style] Material theme. Barchart is not disappeared after Agent removed all barChart dataTypes. (#8118)
    • [Style] Obsidian theme - better styling (#8859)
    • [Feature] KB - own html - userid variable (#9184)
    • [Fix] winmail.dat can break processing of email (#9157)
    • [Fix] tickets api failed with error 500 (#9185)
    • [Fix] Agent is able to save/create rule with "Perform action - send Slack message" without selecting Slack user or channel (#9166)
    • [Fix] Push notifications not working for LiveAgent Android and iOS (#9148)
    • [Fix] 'Invalid JSON data: Value of required model key count is null' in iOS app (#9108)
    • [Fix] Shopify integration plugin doesn't integrate the chat button (#8945)
    • [Fix] Incorrect "Custom filter" description when "custom date" filter is used (#8937)
    • [Fix] Some ticket fields name can break html in Tickets - Edit filter (#9193)
    • [Performance] Cron jobs can overload DB server with many small and active LA accounts (#8981)
    • [Performance] Time rule 'sleep until' (#7214)
    • [Fix] Duplicate of Slack Notification system rule (#9084)
    • [Fix] On Android sorting is not working by all columns in Tickets grid (#9082)
    • [Fix] Remove a company's contacts is applied to all contacts of all companies (#9057)
    • [Fix] Account checkout - VAT ID field should remove spaces automatically (#9091)
    • [Fix][Standalone] mod_rewrite check fails for url with certificate problem (#9089)
    • [Fix][Standalone] Installation fails (#9106)
    • [Fix] Typo in Email configuration steps (#9051)
    • [Fix] Filtering "for" in Reports section doesn't work (#9008)
    • [Fix] SLA log -> Export does not work (#9022)
    • [Fix] API: Tickets SLA Log - date filter is ignored (#8979)
    • [Fix] Export to CSV doesn't work correctly with Status or Date filter (#8822)
    • [Fix] API Tickets SLA Log report not correct (#2611)
    • [Fix] Chats are stuck in queue when toSolve is disabled for department (#9050)
    • [Fix] Call to undefined method setError() in Chat.class.php (#9042)
    • [Style] Tag with just a letter in the first word doesn't show correctly (#9037)
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