4.25.20.1

  • [IMPORTANT] min requirements changed: Mysql 5.6 or MariaDB 10.0.6 (fulltext index on InnoDB tables)
  • [Feature] Better recognition of custom fields in Filters (#3045)
  • [Feature] New chat invitation variables: $agentFirstName, $agentLastName (#3038)
  • [Feature] New rule action - Change customer groups (#3024)
  • [Feature] Add new rule condition "ticket subject" for "ticket created" context (#3015)

  • [Fix] Broken system message header texts in several mass and rules actions (#3082)
  • [Fix] Built in mail addres changed to support@mail.{domain}.ladesk.com (#3078)
  • [Fix] Show username/password fields in piping provider (#3074)
  • [Fix] Permission denied MyAccountFree for agent in reply editor (#3054)
  • [Fix] Duplicate insert error on outgoing Twilio calls (#3057)
  • [Fix] Agent can't receive chats in IE10 (GWT 2.7) (#3042)
  • [Fix] Status of missed call is being changed (#3029)
  • [Fix] REST API widgets html entities double encoding fixed (#3051)
  • [Fix] REST API widgets integration code url to track.js fixed (#3052)
  • [Fix] Collisions of running chat and added offline message (#2935)
  • [Fix] Chat dropping if new chat started in same ticket within 3 mins
  • [Fix] Set default department to imported users when departments not active (#2695)
  • [Fix] Submit ticket form with variable number of fields has fixed size (#2568)
  • [Fix] Forward does not work in several cases (#1259)