2.0.20.3

  • [Bug] When chat is in queue longer than 20 minutes, agent can receive more chats at a time
  • [Story] Rules: send email action is needed in all contexts
  • [Bug] my conversation widget always collapsed
  • [Story] Rule engine - add new context "when conversation is created from button"
  • [Bug] Message duplicated
  • [Bug] Date preset in Ranking agents does not work properly
  • Move system mail account tab to mail accounts
  • [Bug] Scrollbar in select box is closing drop down box on click
  • [Bug] Ticket ID in body of messages should be link
  • [Bug] Translation in grid Agent rankings
  • [Bug] Field size in save filter dialog
  • [Story] Subject in notification - how to?
  • [Bug] Wrong translation
  • [Bug] News module - failed authentication of mail account reported even if mail account was deleted already
  • [Bug] rankings should be stored additionaly in separated db table too.
  • [Bug] unable to transfer ticket to general department
  • [Bug] Chat ranking - last agent should be rated, not chat group owner
  • [Bug] It is not possible to add SSL port in IE
  • [Bug] department creation problem
  • [Bug] Tab gets reloaded when trying to edit agent in IE
  • [Bug] Translation issues - typo
  • Finish Dp_QualityUnit_La_StatsManager
  • [Bug] Send Mail Rule Action: Click on variable name should add variable to email body
  • [Technical] Rule Engine: Add condition: Agent Status
  • [Bug] Scrollbar in canned messages doesn't work
  • [Technical] Delete of agent -> unassign all his conversations
  • [Story] Rule engine
  • [Bug] Create MailAccount form
  • [Bug] Import scripts from LA and SC do not work
  • Ranking filter: add "anybody" to lisboxes requester and agent
  • [Bug] Wrong status of agent in one situation
  • [Bug] Conversation in Open status assigned to Agent - but agent doesn't see it in left sidebar
  • [Bug] Lisbox - unable to select new value with mouse click
  • [Bug] Unable to validate license
  • [Bug] Max number of chats per agent can not be 0 if chats are allowed