Recently Published Articles

  • [Feature] DUO as additional SSO provider (#15742)
  • [Feature] AI assistant quick text actions (#17726)
  • [Fix] Contact form Ascent - wrong send button design in RTL languages (#18502)
  • [Fix] Make ES exception for not writable index alias as recoverable (#18499)
  • [Fix] WA messages from new customers aren't received in LA app (#18498)
  • [Fix] Broken design of pre-chat form style in preview panel (#18489)
  • [Fix] Incorrect affiliate url in settings (#18470)
  • [Fix] Missing design in My tickets section of customer portal (#18469)
  • [Fix] Job not scheduled because Access from your IP address is denied (#18468)
  • [Fix] Owner could not create a ticket in department he is not a member of (#18453)
  • [Fix] Canned messages are placed as HTML to content (#18431)
  • [Fix] Error Malfrormed ApiKey Token in Lib_PrintFile (#17063)
  • [Other] Refactorings and other fixes (#18169)(#8774)
  • [Improvement] Add Copy button to Okta's redirect URI string (#15461)
  • [Fix] Failed to suspend account if facebook feature is not active (#18472)
  • [Fix] Design issue in Change permission panel (Custom roles) (#18456)
  • [Fix] Size of text area for plain text in rules (#18424)
  • [Fix] Inactivity timer is counted from the start of the chat, not from the connection with the agent (#18355)
  • [Fix] CRITICAL: La_Rpc_TicketMessages::loadGroupsAndMessages(): Argument #3 ($ticketCreatedAt) must be of type Qu_Lib_Instant, null given called in La_Rpc_TicketMessages.class.php (#18348)
  • [Fix] Breathing time for calls is not always applied (#18207)
  • [Fix] Plugins engine exception: Unhandled exception: 'Failed to create file link id' in class La_Features_SoundConfig_Main (#17862)

[Important notice] Changes to Button elements in Contact widgets and Customer portal might affect Custom CSS. Read more

  • [Improvement] Change interceptor exceptions (#18390)
  • [Fix] To Solve button does not add new tickets that have been assigned to the agent by the rule (#18414)
  • [Fix] Mobile filter menu items are not readable (#18407)
  • [Fix] User identity not available in La_Model_UserDepartment (#18385)
  • [Fix] Broken "Forward message" template (#18353)
  • [Fix] Broken "Ticket reply" and "New ticket" templates (#18352)
  • [Fix] Languages with the right-to-left text direction have a wrong (left-to-right) text direction in text editor (#18329)
  • [Fix] api-v3-keys section in config does not allow safe use of secrets (#18311)
  • [Fix] Can't upload image for favicon in customer portal settings (#18310)
  • [Fix] Incorrect sequence of codecs in Asterisk 200 OK answer cause no sound in incoming calls (#18253)
  • [Other] Refactorings and other fixes (#18412)(#18403)(#18391)(#18282)
  • [Fix] New CKEditor distorts new images in KB articles (#18388)
  • [Fix] Newly added HTML code to email template has to be saved twice (#18363)
  • [Fix] New CKEditor does not support making links of images that are automatically added to automatically generated figure HTML tag (#18362)
  • [Fix] Ctrl + I shorcut for Italic text isn`t working (#18356)
  • [Fix] Outbound call from browser initiated even if access to media not provided (#18303)
  • [Other] Refactorings and other fixes (#17680)
  • [Fix] Dont start clamav container after update image (#18394)
  • [Fix] CRITICAL: SortColumn::__construct(): Argument #1 ($columnName) must be of type string in La_Customer_SearchContactTable.getRows() (#18378)
  • [Fix] First assign time remains active after Resolved ticket is merged with another (#18314)
  • [Fix] Error 404 Not Found when integrating WhatsApp number (#18309)
  • [Fix] Error: Class "La_Task_Update_FetchTwitterScreenName" not found in Tasks/Runner.class.php (#18246)
  • [Fix] CRITICAL: Argument #2 ($lastThreadTicketId) must be of type TicketId when replying to WhatsApp ticket (#18204)
  • [Fix] Deleted WhatsApp ticket prevents new WhatsApp incoming messages (#18200)
  • [Fix] Error while running task Kayako_Task. Message: Kayako_Task::getUserFromById(): Argument #1 ($id) must be of type string, null given, called in Kayako_Task.class.php. (#18111)
  • [Fix] Default Agent role can close and delete tickets via mass action (#18055)
  • [Fix] First assign time remains active when ticket changed SLA level by rule (#18046)
  • [Other] Refactorings and other fixes (#18275)(#17676)